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ICT Considerations for MFIs Presented by: Michael Wakahe Shujaa Solutions Ltd Nov 26th 2010

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Hivos, a Dutch development organization, in cooperation with IDRC, Adept Systems and Triodos Facet, is pleased to invite you to a seminar on open source Management Information Systems and ICT trends in Microfinance, on 25th and 26th November 2010 in Tanzania.Speaker: Michael Wakahe, Director, Shujaa Solutions LtdDate: 25th - 26th Nov 2010Venue: Protea Court Yard Hotel, Dar es Salaam, Tanzania

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Page 1: Hivos Seminar - Dar es Salaam 2010

ICT Considerations for MFIs

Presented by:Michael WakaheShujaa Solutions Ltd Nov 26th 2010

Page 2: Hivos Seminar - Dar es Salaam 2010

Table of Contents

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Shujaa Solutions Background

Challenges for MFIs

Solutions in Mobile & Related ICT

Demo of Mifos Mobile Application

Page 3: Hivos Seminar - Dar es Salaam 2010

Shujaa Solutions Background

Page 4: Hivos Seminar - Dar es Salaam 2010

Shujaa Solutions Background

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Software development company

Specializing in mobile technologies

Started late 2008

CCK approved as Content Service Provider

Page 5: Hivos Seminar - Dar es Salaam 2010

Challenges for MFIs

Page 6: Hivos Seminar - Dar es Salaam 2010

Challenges for MFIs

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Has a very large number of clients that are

scattered

E.g. Grameen Bank, Bagladesh –

approximately 24,700 employees & over 7.34

million clients

Employee: Client ratio: 1: 297

Page 7: Hivos Seminar - Dar es Salaam 2010

Challenges for MFIs

Copyright © Shujaa Solutions Ltd. 2010. All rights reserved.

The ability to track the status of its portfolio in

a timely and accurate manner is often the

most pressing need of an MFI

Have to be financially independent asap to

stop relying on donor funding

Page 8: Hivos Seminar - Dar es Salaam 2010

Challenges for MFIs

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Fungibility – use of borrowed money for

something else and later other funds used for

loan purpose

Have a challenge of reminding clients of

overdue loans due to large numbers

Page 9: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Page 10: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Numerous mobile technologies involved e.g.

applications, mobile web, SMS, USSD

Can connect with microfinance MIS to have 2

way transactions

Page 11: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Mobile devices can reduce number of staff

required for appraisal

Instant lending via automated credit check –

e.g. use transactional history of Mpesa

Page 12: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Mobile repayment history can also be used as

credit check when borrower graduates to

large financial institutions e.g. banks

Page 13: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Control fungibility by directly purchasing items

for borrower instead of giving cash

Repayment of loans can again be made via

mobile money transfers

Repayment reminder also through mobile

Page 14: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

ICT can reduce CAPEX & fixed assets – some

costs pushed to borrowers e.g. handsets

Can provide social intermediation services e.g.

receive tips over mobile

Page 15: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Asset Tracking can be enhanced using mobile

Assets used as “security” for loans

For example: taking mobile photos of business

items; GPS triangulation of premises

Page 16: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Impact Analysis – the impact of microfinance

interventions in the community served

Can be aided by mobile e.g. questionnaires on

phone, credit history on mobile payments

Page 17: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Many forms of mobile communication can be

secured

Will use hybrid of shared key & public-private

key encryption on IP traffic

Page 18: Hivos Seminar - Dar es Salaam 2010

Solutions in Mobile & Related ICT

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Today handsets for as low as KES 3000/- (USD

$38) can use Internet communication

Low cost, at KES 5/- (USD $0.0625) per MB, 1

SMS to cost KES 0.08 cents, equivalently, 6250

SMS for 5/-

Page 19: Hivos Seminar - Dar es Salaam 2010

Demo of Mifos Mobile Application

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Page 20: Hivos Seminar - Dar es Salaam 2010

Demo of Mifos Mobile Application

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Page 21: Hivos Seminar - Dar es Salaam 2010

Demo of Mifos Mobile Application

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Page 22: Hivos Seminar - Dar es Salaam 2010

References

Copyright © Shujaa Solutions Ltd. 2010. All Rights Reserved.

Ledgerwood, J. (1998). Microfinance Handbook: An Institutional and

Financial Perspective. Washington D.C., USA: The International Bank for

Reconstruction and Development/THE WORLD BANK

http://en.wikipedia.org/wiki/Grameen_Bank

Page 23: Hivos Seminar - Dar es Salaam 2010

The End

Michael [email protected]+254 (0)20 250 9260

www.shujaa.co.kewww.shujaa.mobi