Hitec Power Protection

Service & After Sales

Ride through systems Diesel UPS systems

www.hitec-ups.com

Service activities

� Global local support

� Installation & commissioning

� Preventive & corrective maintenance

� 24/7 global help desk

� Remote monitoring (QMS)

� Spare part management

� Training & documentation

� Revisions & overhauls

� Service consultancy

� Service Level Agreements

� Hitec rental UPS

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7

300.000 kVA

20.000 kVA

500.000 kVA

15.000 kVA

30.000 kVA

230.000 kVA

10.000 kVA

Hitec Power Protection, global partner to rely on

USA

The Netherlands

Headquarters

Spain

UK

Dubai

China

Taiwan

Singapore Malaysia

�1.500.000 kVA

�1.600 Units

Global local presenceTo support our global installed base

Installation & commissioning

� Briefing/debriefing project team – service

� Global installation & commissioning

� Qualified local partners

– Local support

– Correspond to local cost structure

� Start up and Site Acceptance Test

Maintenance

� Preventive maintenance

– Visual check

• Daily, weekly, monthly

– Full system test (on-load)

• Monthly

– Minor maintenance

• Every 6 months

– Major maintenance

• Yearly

� Corrective maintenance

– Customer preference (response time)

– Emergency call-out services

24/7 Global helpdesk

� Global helpdesk for 24/7 support

– The Netherlands

– United Kingdom

– USA

– Taiwan

� Remote support

– FAQ database

– Telephone assistance

– Remote access system (QMS software)

� Frequent analysis global help desk calls for

possible quality improvement

General overview History overview

Output values Diesel engine

QMS – Monitoring software

Spare part management

� Strategic locations spare part stock

� Spare part list

– Advise critical spare parts on site

– Lead time (critical) spare parts

� Hitec can ensure in-time availability

dependent on the need customer

– Local warehouses

– Local suppliers

– Local service partners

Training & documentation

� UPS Academy: training department at our

headquarters

� UPS academy courses

– C-430: Training general UPS

– C-440: Operator training

– C-450: Operator update training

– C-460: Master class UPS systems

� Learn in practice

– Demo UPS system

– Software lab

� Tailor-made/on-site training program at

request

Revisions & overhauls

� Repair & overhaul Induction Coupling

– Inspection main components/windings

– Balancing

– Assembly & testing

– On-site bearing exchange

� Frequency every 5-7 year

� Possible location overhaul

– Dutch office

– US office

– Taiwan office

� On site revisions total UPS system

Service consultancy

� Service solution that fit your needs

– Tune at existing organization at customer

– Tune at (harsh) environmental conditions

– Train required knowledge level customer

� Global helpdesk for support and advice

� Report after service visits

– Performed activities

– Room conditions/facilities

– Advise on options/improvements

� Status reports UPS system (QMS)

� Life cycle management UPS system

� Service Level Agreements

Service Level Agreements

� Service level that fit customer needs and

organization

� Building blocks

– Preventive maintenance & inspection

– Corrective maintenance (determine required

response time)

– QMS/Remote monitoring

– 24/7 helpdesk

– Emergency call-out services

– Training

– Spare part management

– Hitec rentals

Hitec rentals

� Diesel-UPS/RT rental fleet

– DUPS � 500 ... 1000 kVA

– RT � 1250 kVA

� Hitec rentals offer solutions for

– Temporarily UPS power need

– Extension UPS power need

– Mobile power need

� Applications

– (Corrective) maintenance

– Overhaul activities

– Awaiting new to be installed UPS system

– Protect temporarily critical process

Questions……?

Ride through systems Diesel UPS systems

www.hitec-ups.com