hiseasnet policy and organization above and around all of the technical stuff: organization and...
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HiSeasNet Policy and Organization
HiSeasNet Policy and Organization
Above and around all of the technical stuff:
Organization and policies that hold HiSeasNet together
Above and around all of the technical stuff:
Organization and policies that hold HiSeasNet together
OverviewOverview
Business topics Maintenance Satellite bandwidth Coverage area Earth station structure Other resources What next?
Business topics Maintenance Satellite bandwidth Coverage area Earth station structure Other resources What next?
Business TopicsBusiness Topics
The interactions of HiSeasNet, satellite operators, NSF, ships,
etc.
The interactions of HiSeasNet, satellite operators, NSF, ships,
etc.
The Business of HiSeasNetThe Business of HiSeasNet
Think of HiSeasNet as an integrator. We do the following so that ships can have a network drop: Lease satellite space segment on a yearly basis Operate a US satellite earth station Act as a friendly and flexible ISP to provide IP
connectivity to stations Maintain satellite hardware on ships and shore Make changes based on ship requirements Provide technical and operational support to ships at sea
Most of the limitations you will find are related to funding or come from entities we are integrating
Think of HiSeasNet as an integrator. We do the following so that ships can have a network drop: Lease satellite space segment on a yearly basis Operate a US satellite earth station Act as a friendly and flexible ISP to provide IP
connectivity to stations Maintain satellite hardware on ships and shore Make changes based on ship requirements Provide technical and operational support to ships at sea
Most of the limitations you will find are related to funding or come from entities we are integrating
Who HiSeasNet works withWho HiSeasNet works with
Funding is largely via NSF Satellite operations and leases through Intelsat
(C-band), Loral (SatMex5b2), and CommSystems (SatMex5b1)
Maintenance and Integration with CommSystems
Stations operated by oceanographic institutions
Equipment supplied by Comtech, SeaTel, Codan, Vertex, Prodelin, Cisco, Digi, Hameg, ServerTech
Funding is largely via NSF Satellite operations and leases through Intelsat
(C-band), Loral (SatMex5b2), and CommSystems (SatMex5b1)
Maintenance and Integration with CommSystems
Stations operated by oceanographic institutions
Equipment supplied by Comtech, SeaTel, Codan, Vertex, Prodelin, Cisco, Digi, Hameg, ServerTech
MaintenanceMaintenance
Issues related to care and feeding of your equipmentIssues related to care and feeding of your equipment
Routine maintenanceRoutine maintenance Routine maintenance performed roughly every 6
months, takes 1-2 days (see online calendar) We try to combine ships in single visits to keep costs
down so we can handle emergencies CommSystems sends someone to the ship to walk
through a checklist of items and record latest settings
Helps to have a ship tech available…is a great chance to refresh or ask new questions
Maintenance report is archived at SIOand sent to institution representatives. Please read and print this report!
Report is used in future troubleshooting
Routine maintenance performed roughly every 6 months, takes 1-2 days (see online calendar)
We try to combine ships in single visits to keep costs down so we can handle emergencies
CommSystems sends someone to the ship to walk through a checklist of items and record latest settings
Helps to have a ship tech available…is a great chance to refresh or ask new questions
Maintenance report is archived at SIOand sent to institution representatives. Please read and print this report!
Report is used in future troubleshooting
Emergency maintenanceEmergency maintenance
We try to avoid emergency maintenance, but failures do happen
What we can do: Work with you to troubleshoot and resolve
problems based on our experience and resources (we need your help and answers to do this!)
Get in touch with manufacturer to work out details
Get parts to the ship (from our pool or factory) Send someone to meet the ship, cost/problem
dependent
We try to avoid emergency maintenance, but failures do happen
What we can do: Work with you to troubleshoot and resolve
problems based on our experience and resources (we need your help and answers to do this!)
Get in touch with manufacturer to work out details
Get parts to the ship (from our pool or factory) Send someone to meet the ship, cost/problem
dependent
Other maintenanceOther maintenance
There may be times you want to have other non-routine maintenance done on your gear (upgrading equipment, want an additional look, moving antenna, etc.) We expect you to be competent doing basic
adjustments to the equipment parameters and able to read manuals
You are welcome to contract with CommSystems directly and pay for work that is not part of HiSeasNet operational responsibility.
There may be times you want to have other non-routine maintenance done on your gear (upgrading equipment, want an additional look, moving antenna, etc.) We expect you to be competent doing basic
adjustments to the equipment parameters and able to read manuals
You are welcome to contract with CommSystems directly and pay for work that is not part of HiSeasNet operational responsibility.
Maintenance processMaintenance process
We like to have you make the changes to your ship if possible, so you know what changed.
With this training, we hope that you can do significant diagnostic work to minimize ship and shore interaction for a faster resolution
When hardware or a site visit is required: Arranged through HiSeasNet staff, not directly with
CommSystems. We can work out schedule, priority, trouble ticket
tracking, parts, etc. and keep all the necessary people in the loop.
We like to have you make the changes to your ship if possible, so you know what changed.
With this training, we hope that you can do significant diagnostic work to minimize ship and shore interaction for a faster resolution
When hardware or a site visit is required: Arranged through HiSeasNet staff, not directly with
CommSystems. We can work out schedule, priority, trouble ticket
tracking, parts, etc. and keep all the necessary people in the loop.
Spares poolSpares pool We maintain a pool of spares in San Diego, CA that
we can usually ship immediately. They include: Spare RF gear for C-band and Ku-band antennas SeaTel “premium” spares kit for C-band gear SeaTel level cage and PCU for “xx06” antennas SeaTel rotary joint Comtech modems Some Cisco router and networking parts Misc RF connectors, cables, combiners, etc. Marine Air air conditioner (for C-band antennas)
These usually cover both earth station gear and ship gear. They can also be borrowed for testing.
This is not everything that can go wrong.
We maintain a pool of spares in San Diego, CA that we can usually ship immediately. They include: Spare RF gear for C-band and Ku-band antennas SeaTel “premium” spares kit for C-band gear SeaTel level cage and PCU for “xx06” antennas SeaTel rotary joint Comtech modems Some Cisco router and networking parts Misc RF connectors, cables, combiners, etc. Marine Air air conditioner (for C-band antennas)
These usually cover both earth station gear and ship gear. They can also be borrowed for testing.
This is not everything that can go wrong.
Satellite bandwidthSatellite bandwidth
What bandwidth we have and the concept of “more”
What bandwidth we have and the concept of “more”
Satellite bandwidthSatellite bandwidth HiSeasNet has the following space segment leased
for ships: IS-701: 5 slots (96kbps), 160kbps shared outroute IS-707: 3 slots (96kbps), 180kbps shared outroute,
expanding to 4 slots in March 08 (240kbps outroute) IS-906: 1 slot (96kbps), 88kbps outroute (until 3/30/08) SatMex5b1: 2 slots (64kbps), 128kbps shared outroute SatMex5b2: 4 slots (64kbps), 256kbps shared outroute
Cost /mo/slot is ~$3k (C-band), $750 (Ku-band) IP services for IS-906 ship provided by Intelsat
(tunnel from ship to earth station through Internet) Leases are preemptible. If the operator needs to
move our signal, we are required to move.
HiSeasNet has the following space segment leased for ships: IS-701: 5 slots (96kbps), 160kbps shared outroute IS-707: 3 slots (96kbps), 180kbps shared outroute,
expanding to 4 slots in March 08 (240kbps outroute) IS-906: 1 slot (96kbps), 88kbps outroute (until 3/30/08) SatMex5b1: 2 slots (64kbps), 128kbps shared outroute SatMex5b2: 4 slots (64kbps), 256kbps shared outroute
Cost /mo/slot is ~$3k (C-band), $750 (Ku-band) IP services for IS-906 ship provided by Intelsat
(tunnel from ship to earth station through Internet) Leases are preemptible. If the operator needs to
move our signal, we are required to move.
Expanding bandwidthExpanding bandwidth Can be done a number of ways depending on how
much you want, ship position, number of ships online, and bandwidth availability
Hardware Modems and routers top out at 2 Mbit in any direction C-band ship-to-shore power limits top out at 400kbps Ku-band ship-to-shore power limits at 400kbps to 2Mbit
depending on the ship configuration Bandwidth
May already have bandwidth if not all slots are used May need to be leased from satellite provider, will pay a
premium for short term leases May need to buy 3rd party downlink/ISP services Must coordinate with HiSeasNet early!
Can be done a number of ways depending on how much you want, ship position, number of ships online, and bandwidth availability
Hardware Modems and routers top out at 2 Mbit in any direction C-band ship-to-shore power limits top out at 400kbps Ku-band ship-to-shore power limits at 400kbps to 2Mbit
depending on the ship configuration Bandwidth
May already have bandwidth if not all slots are used May need to be leased from satellite provider, will pay a
premium for short term leases May need to buy 3rd party downlink/ISP services Must coordinate with HiSeasNet early!
Satellite operationsSatellite operations Contract limits bandwidth and power for all
carriers. Sat operator is the one that measures signal
levels and characteristics When a signal is too loud, we must turn it down
quickly to continue to operate. If we cannot turn it down quickly, we may need to turn it off.
When we make major changes, we need to check with the operator to verify the level is okay. To make adjustments, we usually email the ship, then re-verify when we see a change is made.
Contract limits bandwidth and power for all carriers.
Sat operator is the one that measures signal levels and characteristics
When a signal is too loud, we must turn it down quickly to continue to operate. If we cannot turn it down quickly, we may need to turn it off.
When we make major changes, we need to check with the operator to verify the level is okay. To make adjustments, we usually email the ship, then re-verify when we see a change is made.
Coverage AreasCoverage Areas
Ships move and satellites do not
Ships move and satellites do not
Switching coverage areasSwitching coverage areas Ships can often move from one region to
another. This is possible via empty frequency slots on
some satellites. This requires scheduling which ships can
transmit at what times. We sometimes need to ask a ship to not
transmit during an in-port or other down period. Please help us out with that.
We try to be as fair as possible if there is a conflict. Generally science mission has priority.
Ships can often move from one region to another.
This is possible via empty frequency slots on some satellites.
This requires scheduling which ships can transmit at what times.
We sometimes need to ask a ship to not transmit during an in-port or other down period. Please help us out with that.
We try to be as fair as possible if there is a conflict. Generally science mission has priority.
Procedures for changing coverage areas
Procedures for changing coverage areas
Keep an eye on the slot chart. We update it when we notice the schedules changing, but you know your schedule better than we do
If you see a need to move from one region to another, please let us know ASAP so we don’t over look it.
We will try to contact you well in advance of a region move to make sure you are aware.
We will develop a “change document” in PDF format that will list the changes to be made. With it will be a suggested time to make the changes. Please proof the document and ask questions before the scheduled time.
Keep an eye on the slot chart. We update it when we notice the schedules changing, but you know your schedule better than we do
If you see a need to move from one region to another, please let us know ASAP so we don’t over look it.
We will try to contact you well in advance of a region move to make sure you are aware.
We will develop a “change document” in PDF format that will list the changes to be made. With it will be a suggested time to make the changes. Please proof the document and ask questions before the scheduled time.
Current coverage mapsCurrent coverage maps
POR AOR
SatMex5 beam 1 SatMex5 beam 2
Coverage areasCoverage areas The HiSeasNet earth station currently operates
with satellites in the POR, AOR, and North America regions
Additional coverage areas (Med, IOR, etc.) are available through independent contracts (NewSkies, Intelsat, etc.) since the HiSeasNet earth station cannot see the satellites in those areas Changes required:
New configuration of equipment for space segment New routing for a new ISP (may give static IPs?) Sometimes new hardware to decode different frequencies
Bandwidth sharing advantage disappears
The HiSeasNet earth station currently operates with satellites in the POR, AOR, and North America regions
Additional coverage areas (Med, IOR, etc.) are available through independent contracts (NewSkies, Intelsat, etc.) since the HiSeasNet earth station cannot see the satellites in those areas Changes required:
New configuration of equipment for space segment New routing for a new ISP (may give static IPs?) Sometimes new hardware to decode different frequencies
Bandwidth sharing advantage disappears
Earth StationEarth Station
What the stationary side looks like
What the stationary side looks like
Earth station setupEarth station setup Very similar to a ship setup (antenna, RF,
modem, router) but with a more complicated router setup and a lot more modems (mostly receive)
Infrastructure additions include: Climate control and monitoring Remote access to modem configuration Remote access to a SpecAn Building-wide UPS power
Antennas move slowly if at all Maintenance done every year
Very similar to a ship setup (antenna, RF, modem, router) but with a more complicated router setup and a lot more modems (mostly receive)
Infrastructure additions include: Climate control and monitoring Remote access to modem configuration Remote access to a SpecAn Building-wide UPS power
Antennas move slowly if at all Maintenance done every year
Earth station layout
HiSeasNet ResourcesHiSeasNet Resources
A network of people and resources, not just modems
and routers
A network of people and resources, not just modems
and routers
HiSeasNet self-serve resources
HiSeasNet self-serve resources
Website (www.hiseasnet.net) Wiki (FAQ, organizational info, science info, wish list, etc.) Slot scheduler Calendar FAQ File archive Ship schedules Network diagrams Traffic plots Satellite footprints
Mailing lists (subscribe at website) Operations (mostly announcements re: service) Users (more for chatter among HiSeasNet end users)
Website (www.hiseasnet.net) Wiki (FAQ, organizational info, science info, wish list, etc.) Slot scheduler Calendar FAQ File archive Ship schedules Network diagrams Traffic plots Satellite footprints
Mailing lists (subscribe at website) Operations (mostly announcements re: service) Users (more for chatter among HiSeasNet end users)
Getting helpGetting help Look at the self-serve resources first Contact the tech team via the email alias if possible
([email protected]). This gets the quickest written response. Contact technical team by phone if you need to.
Send details of your problem. Include ADMC values/plots, specific behavior, info we can use to isolate the problem, requests for what we can do for you
Tell us what you have already done and what the results were.
Answer all of our questions. Really. Consider AIM if you are online enough
Look at the self-serve resources first Contact the tech team via the email alias if possible
([email protected]). This gets the quickest written response. Contact technical team by phone if you need to.
Send details of your problem. Include ADMC values/plots, specific behavior, info we can use to isolate the problem, requests for what we can do for you
Tell us what you have already done and what the results were.
Answer all of our questions. Really. Consider AIM if you are online enough
HiSeasNet staffHiSeasNet staff PI: Dr. Jon Berger ([email protected])
Carolyn Keen, Laura Cravens-Wertz (business) Technical team ([email protected]):
Steve Foley (primary contact, 858-822-3356, AIM: floatingsteve)
Geoff Davis (backup, 858-822-5756) Brian Battistuz (backup, 858-534-7569)
Systems integrators (contracted to CommSystems) Karl Kapusta (tech), Ron Nitz (business)
We are not staffed 24/7, 8/5, or even regular hours. We try to accommodate and respond as best we can. Steve is half-time, working usually 0630-0830, 1430-1630
PST, but often taking calls whenever
PI: Dr. Jon Berger ([email protected]) Carolyn Keen, Laura Cravens-Wertz (business)
Technical team ([email protected]): Steve Foley (primary contact, 858-822-3356, AIM:
floatingsteve) Geoff Davis (backup, 858-822-5756) Brian Battistuz (backup, 858-534-7569)
Systems integrators (contracted to CommSystems) Karl Kapusta (tech), Ron Nitz (business)
We are not staffed 24/7, 8/5, or even regular hours. We try to accommodate and respond as best we can. Steve is half-time, working usually 0630-0830, 1430-1630
PST, but often taking calls whenever
How you can help HiSeasNet
How you can help HiSeasNet Learn about the gear and how to troubleshoot
Use the resources we provide (manuals, web, etc.) Be patient if we don’t get back to you right away Humor us if we ask you a dumb question…we have
reasons for asking seemingly strange questions Tell us about your successes and cool projects you
have seen that use HiSeasNet Install a terminal server for your ACU and modem We need feedback, too!
Tell us what you need. Tell us what you want. Help us collect the resources you need to work well with
HiSeasNet
Learn about the gear and how to troubleshoot Use the resources we provide (manuals, web, etc.) Be patient if we don’t get back to you right away Humor us if we ask you a dumb question…we have
reasons for asking seemingly strange questions Tell us about your successes and cool projects you
have seen that use HiSeasNet Install a terminal server for your ACU and modem We need feedback, too!
Tell us what you need. Tell us what you want. Help us collect the resources you need to work well with
HiSeasNet
HiSeasNet futureHiSeasNet future
Get the rest of the ships online (for those where it makes sense)
Build a better user community Offer better training so users are more
successful operating their gear and minimizing downtime
Offer more coverage areas Encourage more real-time data returns
What are we missing?
Get the rest of the ships online (for those where it makes sense)
Build a better user community Offer better training so users are more
successful operating their gear and minimizing downtime
Offer more coverage areas Encourage more real-time data returns
What are we missing?