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TRANSCRIPT
What is the cost of a bad hire?
• Cost if Recruiting
• Employee’s Salary + Benefits
• Cost of training
• Cost of Workplace Integration
• What is the break-even?
• Bottom line up to 3x Employee’s Annual Salary
Identifying Your High-Performer Attitudes
• They Take Ownership of problems.
• They are highly collaborative.
• They aren’t afraid to make mistakes.
• They meet commitments.
• They are empathetic towards customers’ and colleagues needs.
Finding Your Low-Performer Attitudes
• They always find the negative.
• They gossip.
• They respond to feedback with an argument.
• They only do the bare minimum expected of them.
• They get overwhelmed by multiple demands and priorities.
• They always find someone else to blame for their mistakes.
• They’re unwilling to leave their comfort zone.
Interview Questions to Avoid• Tell me about yourself.
• What are your strengths?
• What are your weaknesses?
• Any question within 101 Great Answers for the Toughest Interview Questions
• Asking questions where the candidate is an idiot not to know to provide the correct answer.
How to Ask Questions that Elicit Honest Responses
• Build on your High Performers Attitudes and Low Performer Attitudes.
• Behavioral Interview Technique• “Tell me about a time when…..”
• Hanging Question Technique• “Tell me about a time when you were given
an assignment you didn’t agree with.”
The Perfect 4-Step Interview Question
• Step 1: Make Them Believer You’re Going to Talk with Their Previous Boss.
• Step 2: Ask Them to Describe their Boss.
• Step 3: Ask Them What Their Boss Considered Their Strengths.
• Step 4: Ask Them What their Boss Considered Their Weaknesses.
Karolynn Humberd St-Pierre, JD SPHR
Symmetry Consulting, LLC
200 Quebec Street, Bldg 300, #55
Denver, CO 80230
877-218-3390
www.symmetryconsult.com