hipath 500 hipath 3000 hipath 5000 - siemenssa.co.za you begin 2 before you begin these operating...

HiPath 500HiPath 3000HiPath 5000

optiPoint 500 economyoptiPoint 500 basicoptiPoint 500 standardoptiPoint 500 advance

Operating Instructions

Before You Begin

2

Before You Begin

These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and telephones on your HiPath 500 and HiPath 3000 / 5000.They describe all functions you can use from your telephone. You may find that some func-tions you wish to use are not avai l ble on your telephone. This may be due to one of the following reasons:• The function has not been configured for your telephone - address any questions to

your service personnel.• Your communications platform does not supp ort this function - contact your service

personnel to upgrade your system.

Important Notes

CE (customer equipment) does not continue to support emergency dialing after loss of mains power, if battery back up and power fail switchover to emergency analogue phones is not available.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Page 117.

The information provided in this document contains merely general descriptions or charac-teristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories Page 114. Using other acces-sories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any prob-lems, contact your service personnel.

Before You Begin

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Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified en-vironmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities ap-pointed by the government or the local authorities.The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electri-cal and electronic equipment.For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

Contents

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Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .9optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9optiPoint 500 advance control panel with optiPoint key modules . . . . . 10How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Calls – Basic Functions . . . . . . . . . . . . . . . .14Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . 14Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) . . . . . . . . . . . . . 23

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 25

Contents

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Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 27Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 29Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 30Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . 30Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 30Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 31

Making Calls – Convenience Functions . . . . . . . . . 32Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 32Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 34Answering Calls from theEntrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 35Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 36

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 37Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . . . . 42Dialing from the Telephone Database (LDAP) (Not for HiPath 500). 44Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 46Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 47Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 47Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 49Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 50Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 50Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 54Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 55Transferring a Call after a Speaker Call (Announcement) in a Group 56Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents

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If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 58Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 58

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Saving Functions, Procedures and Appointments.60Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 64Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Displaying and Assigning Call Charges. . . . . . . . . .68Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 68Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 69Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .71Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 74Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 75Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 76Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .78Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 78Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 79Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 82Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 82Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 84Resetting Services and Functions(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 84Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 85Using System Functions from the Outside

Contents

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(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 86Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 88Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500)) . . . . . . . . . . . . . . . . . . . . 89Controlling Relays (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . 90Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 90Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 90

Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Enhanced Paging Equipment (HiPath 3700/3750/3800 Only) . . . . . 91

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 92Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 94Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 95Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 98Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 99Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 99Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 100

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 102Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 103Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . 103Transferring Calls Directly to the Executive(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 104

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 105Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Special Functions in the LAN

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . 106Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Contents

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Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 109Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Different Displays in a HiPath 4000 Environment

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .112

Labeling, Documentation . . . . . . . . . . . . . . . . . . . . .114Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 118Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Overview of Functions/Codes (Alphabetical) . . . .125

FCC and Industry Canada Compliance. . . . . . . . . .130FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 130Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Basic operating instructions

9


optiPoint 500 economy/basic/standard control panel

optiPoint 5001 economy basic standard advance

Function keys 12 12 12 19

Full-duplex speakerphone feature - - ; ;

Illuminated display - - - ;Headset port - - - ;USB interface - ; ; ;Interface for add-on equip-ment - ; ; ;Option bays 0 1 1 2

[1] The name and model of your telephone are printed on the base of your optiPoint 500.

Keys fortelephonesettings

Display,2 lines with24 chars

Keypad

Handset

Key for confirminga function

Key field - freely program-mable keys

Speaker for open listening and ring tones

Fixed function key:Release

Microphone for speaker-phone mode (only optiPoint 500 standard)

Keys for scrolling to functions

Key field - fixed function keys:Program/ServiceRedialMute or InternalSpeaker

LEDs


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optiPoint 500 advance control panel with optiPoint key modules

Keys fortelephonesettings

Iluminated Display,2 lines with24 chars

Keypad

Handset

Key forconfirminga function

Key field - freely programmable keys

Speakerfor open listening and ring tones

Fixedfunction key:Release

Microphone for speaker-phone mode

Keys for scrolling to functions

Key field - fixed function keys:Program/ServiceRedialMute or InternalSpeaker

LEDs

optiPoint key modulewith programmable keys


11

Step by Step

How to Use these Operating

Instructions

You will find a graphic representation of the steps in log-ical sequence in the left column. Below is an explana-tion of the symbols:

n Lift the handset (off-hook).

t Replace the handset (on-hook).

s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

The option appears on the screen.Press the : key to confirm your selection.

Search for an option. Press the < > keys, until the option appears on the screen.Then press the : key to confirm your selection.

Screen Displays

Line 1 displays prompts or acknowledgment messages, depending on the situation.

Line 2 displays functions that you can confirm by press-ing :. If the symbol ">" appears on the right, you can press < > to access further options.

Program/Service

Speaker

Start conference?

Display contrast?

Please dialReturn to held call? >

Step by Step


12

Accessing Functions

... Interactively

You can select some functions while the telephone is idle, for example:

Use < > to scroll to a function and press : to execute it.

You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:

Press : to confirm.

or

Use < > to scroll to a function and press : to execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services"

Page 84.

Press the key.

Use < > to scroll to a function and press : toexecute it.

or

rd Enter the code directly.The Quick-Reference Operating Instructions contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Page 60, you can ac-cess it directly as follows:

Press the Mute key to execute the function.

Forwarding on

Callback

Send message

Program/Service

#0=Reset services?


13

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary Functions

Page 98f.To help working and project groups work together more efficiently, the ser-vice technician can configure a variety of team functions, depending on your preferences when working in the team. You can use these team func-tions in addition to the basic and enhanced functions.In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone.You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can ac-cess all lines and can also conduct different calls simultaneously on multi-ple lines.

Another team function category includes the executive/secretary functions, which are configured by the service technician. You can use ex-ecutive and secretary functions in addition to the basic and enhanced func-tions as well as other team functions. An executive/secretary telephone has DSS keys for the executive or sec-retary, trunk keys for the executive and secretary, as well as ring transfer keys.

Using the Telephone Efficiently• You probably have certain colleagues or external parties with whom

you talk on the phone especially frequently. To dial these numbers fast-er and more conveniently, you can save them on keys (Saving station numbers for repertory dialing on keys Page 27).

• All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it’s easy to forget to try the number again later on. To avoid this, make it a habit to use the "Callback"

Page 25 function.

Step by Step

Making Calls – Basic Functions

14


Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance tele-phone, your telephone rings three times in rapid succession every four seconds (triple-tone se-quence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

u or v Raise or lower the volume. Keep pressing the key until the desired volume is set.

Answering a Call with the Speaker (Speakerphone Mode)

The telephone rings. The caller appears on the screen.

Press the key. The LED lights up.Speakerphone mode.

u or v Raise or lower the volume. Keep pressing the key until the desired volume is set.

This function is not available with optiPoint 500 economy and optiPoint 500 basic.

Speaker


15

Step by Step

Ending the call:

Press the key. The LED goes out.or

Press the key.

Notes on speakerphone mode:• Tell the other party that you are using speakerphone

mode.• The speakerphone works bests at a low receiving

volume.• The ideal distance between the user and the tele-

phone set in speakerphone mode is about 50 cm (approx. 20 inches).

Switching to Speakerphone Mode

Precondition: You are conducting a call with the hand-set.

and t Hold down the key and replace the handset.(in the U.S.: press the key once and replace the hand-set). Then release the key and continue the call.

Switching to the Handset

Precondition: You are engaged in a call in speaker-phone mode.

n and s Lift the handset. Continue the call.

Speaker

Release


Speaker


Step by Step


16

Open Listening in the Room During a

Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the hand-set.

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Speaker

Speaker


17

Step by Step

Making Calls

Off-Hook Dialing

n Lift the handset.

o Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

o Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic).

The called party does not answer or is busy:


Ending the call

t Replace the handset.or

Press the key.

Speaker

Your system may also be programmed so that you have to press the Internal key before you dial an internal number.To call an external party, you have to enter an ex-ternal code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).

Release

Step by Step


18

Redialing a Number

The last three external telephone numbers dialed are stored automatically.You can redial them simply by pressing a key.The station number appears on your screen for two sec-onds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

Press the "OK" dialog key within two seconds to confirm your choice.

The next stored number is displayed. Press the "OK" di-alog key to confirm four selection.

Select and confirm.

Redial

Redial

Next?

Next?

Call?

If this feature is configured (contact your service personnel), account codes entered are also saved Page 70.


19

Step by Step

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporar-ily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi-crophone to answer an announcement via the tele-phone speaker (speaker call, Page 33).

Precondition: You are conducting a call. The micro-phone is switched on.

Press the key. The LED lights up.or

Press the illuminated key. The LED goes out.

or

Select and confirm.or

or

Press the key. The LED lights up

qif or rif Enter the code for "on" or "off".

Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.

Mute

Mute

Mute on?

Mute off?

Program/Service

Step by Step


20

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

o Call the second party.

Return to the first party:

Confirm.or

or q d Press the key. The LED lights up. Enter the code. The

LED goes out.

Switching to the Party on Hold (Toggle)


q f Press the key. The LED lights up. Enter the code. The LED goes out.

Combine the calling parties into a three-party con-ference


q g Press the key. The LED lights up. Enter the code. The LED goes out.

Connecting the other parties to each other

Select and confirm.

US: Consult?

UK: Enquiry?

Return to held call?

Quit and return?

Program/Service

Toggle/Connect?

Program/Service

Conference?

Program/Service

Transfer?


21

Step by Step

Transferring a Call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

Confirm.

o Enter the number of the party to which you want to transfer the call.

s Announce the call, if necessary.


Select and confirm.

US: Consult?

UK: Enquiry?

Transfer?

Step by Step


22

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)


qe Enter the code.


or

ore or f or g Enter the code.

o Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding:


re Enter the code.

Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) Page 107!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

US: Save?

UK: Save entry?

Forwarding off?


23

Step by Step

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)

If this function has been configured (contact your ser-vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct-ly within the carrier network.For example, you can forward your phone line to your home phone after business hours.


qjh Enter the code.

Select and confirm the line type you wish to use.or

or


o Enter your DID number.

o Enter the destination number (without the external code).

Confirm.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service per-sonnel), you can also forward calls to this desti-nation. Destinations: fax = 870, DID = 871, fax DID = 872.

If you are a call forwarding destination, your dis-play will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Trunk FWD on?

1=immediate?

2=on no answer?

3= on busy?

Save?

Step by Step


24



rjh Enter the code.

Confirm the displayed call forwarding type.or

e or f or g Enter the activated call forwarding type.

o Enter your DID number.

Forwarding - trunk off


25

Step by Step

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.You receive a callback,• When the other party is no longer busy• When the user who did not answer has conducted

another call.

Storing a Callback

Precondition: You have reached a busy line or no one answers.

Confirm.

or

qil Enter the code.

Answering a Callback

Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

n Lift the handset.or


You hear a ring tone.

Checking and Canceling a Saved Callback

Select and confirm1.or

ril Enter the code.

Select the displayed function and press the "OK" dialog key to display additional entries.

Deleting a displayed entry:

Press the "OK" dialog key to confirm your selection.

US: Callback

UK: Set Callback

Speaker

View callbacks?

[1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112

US: Next callback?

UK: Display next?

Delete?

Step by Step


26

Ending callback display:

Select and confirm.

orPress the key. The LED goes out.


US: Exit?

UK: End?

Program/Service

Speaker


27

Step by Step

Saving Repertory Dialing Numbers on

a Key

You can save frequently-dialed station numbers on pro-grammable keys that are unassigned by default. The keys can be programmed on two separate levels (switching levels, saving the Shift key Page 60) if a LED display is not saved for either station number (=Save without LED).

If you save internal station numbers, you can save a LED display (=Save with LED) that signals various states Page 62, Page 102. You cannot program the second level if you saved a station number with LED display.


Select and confirm.

or

qme Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

If applicableSelect and confirm to save the station number on the second layer.

Confirm.

Confirm.

o Enter the station number.

If you make a mistake:

Select and confirm. This deletes all digits entered.

Program/Service

*91=Prog. feature key?

+=Next layer?

US: Change key?

UK: Change feature?

Repdial key?

Previous?

Step by Step


28

The system telephone automatically recognizes if you want to save an internal or an external station number.The options "Save without LED" or "Save with LED" are only available for internal station numbers.

Confirm.or

Select and confirm to save the repdial key without LED display.

Confirm.

orSelect and confirm.


Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key Page 27.

Press the key on which the number is saved.If the station number is located on the second level, first press "Shift".

Save with LED?

Save without LED?

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

US: Clear key?

UK: Delete feature?

Simply press the key to dial a stored telephone number .

You can do this while a call is in progress.

For information on display messages when sav-ing station numbers Page 118.

You can also press the repertory dial key during a call. This automatically sets up a consultation

Page 20.


29

Step by Step

Telephone Settings

Adjusting the Ring Volume

u or v Press these keys while the phone is idle.

Confirm.

u or v To raise or lower the volume: Keep pressing the keys until the desired volume is set.

Save.

Adjusting the Ring Tone

u or v Press these keys while the phone is idle.

Select and confirm.

u or v To adjust the ring tone: Keep pressing the keys until the desired tone is set.

Save.

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the tele-phone can alert you to other calls in the team even when you are engaged in another call Page 103. You hear the attention ring.

u or v Press one of these keys while the phone is idle.

Select and confirm.


Save.

US: Ring volume?

UK: Ringer volume?

US: Ring tone?

UK: Ringer tone?

US: Attention Ring Vol?

UK: Attention Ring Vol-

Step by Step


30

Adjusting the Speakerphone to the Room Acoustics

To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele-phone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

u or v Press one of these keys while the phone is idle.

Select and confirm.

u or v To set the room type: Keep pressing these keys until the setting you want appears on the screen.

Save.

Adjusting the Receiving Volume During a Call

You are engaged in a call.


u or v simultaneously Save.

Adjusting the Display to a Comfortable Read-ing Angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Display backlight

When operating optiPoint 500 advance, e.g. when dial-ling a call number, a display backlight switches on auto-matically. The backlight switches off automatically a few seconds after the last action is completed.


Speakerphone mode?

This function is only available with optiPoint 500 advance.


31

Step by Step

Adjusting the display contrast

The display has four contrast levels that you can set ac-cording to your light conditions.

u or v Press one of the keys while the phone is idle.

Select and confirm.

u or v Change the display contrast. Press the key repeatedly until the desired level is obtained.

Save.

Selecting the Language of Screen Prompts


Confirm.

Confirm.or

qhl Enter the code.

Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

Display contrast?

Program/Service

More features?

*48= Select language?

15=Spanish?

Step by Step

Making Calls – Convenience Functions

32

Making Calls – Convenience

Functions

Answering Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.



qim Enter the code.

A called station appears on the screen.If applicable

Select and confirm until you see the station you want.

Confirm.or

o If you know the number of the telephone that is ringing, enter it directly.

or

Press the flashing key.

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

Program/Service

*59=Pickup - directed?


Next?

Accept call?

Accepting calls in a team Page 94.

Release


33

Step by Step

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an-nouncement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speaker-phone mode.

n Lift the handset and answer the call.or

Press the "OK" key to confirm your selection and answer the call.

orPress the key and answer the call.

Enabling and Disabling Handsfree Answerback


or

qmj or rmj Enter the code for "on" or "off".

Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.

Mute off?

Mute

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immedi-ately in speakerphone mode.If handsfree answerback is disabled (default set-ting), follow the procedure described above.

Placing a speaker call to a colleague Page 46.

HF answerback on?

HF answerback off?

Step by Step


34

Answering a Call With a Headset

Precondition: Your telephone rings.

Confirm.

or If the "Headset" key has been configured Page 60:


Ending the call:

Press the key.

or If the "Headset" key has been configured Page 60:


This function is not available with optiPoint 500 economy.

Answer?

Release


35

Step by Step

Answering Calls from theEntrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.If you have the proper authorization (contact your ser-vice personnel), you can activate the door opener, en-abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

n Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.

or

n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone:

Confirm.

Opening the door from your telephone without calling the entrance telephone:



qje Enter the code.


Open door?

Program/Service

*61=Open door?


Step by Step


36

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded.

Activating the door opener:



qlm Enter the code.


o Enter the five-digit code. Default code = "00000".or

Select the displayed function and press the "OK" dialog key to change the code.


You can also open the door without a doorbell ring.

Deactivating the door opener:



rlm Enter the code.

Accepting a Call From an Answering Ma-chine

You can accept a call from any answering machine if the machine is connected to your system (contact your ser-vice personnel) and you have programmed the answer-ing machine number on a key Page 60.

The LED lights up. Press the key.

Program/Service

*89=Door opener on?

3=change password?

1=enable with ring?

2=enable w/o ring?

Program/Service

#89=Door opener off?


37

Step by Step

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact your service per-sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.The station number is only dialed at your specific re-quest.

o Internal: enter station number.External: enter external code and station number.

Dialing entered/displayed numbers:


Confirm.

Correcting numbers entered:

Select and confirm.The last digit entered in each case is deleted.

o Enter the required digit(s).

Canceling en-bloc sending:


Press the key. The LED goes out.or

Press the key.

Dial?

Delete number?

End?

Speaker

Release

A station number can only be corrected as it is being entered. Station numbers stored for num-ber redial, for example, cannot be corrected.

Step by Step


38

Using a Caller List

If you are unable to accept an external or internal call, the call attempt is stored in the caller list.You can store answered calls either manually (both in-ternal and external calls) or automatically (external calls only; contact your service personnel for details).Your telephone stores up to ten calls in chronological or-der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Mul-tiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

Retrieving the Caller List

Precondition: Service personnel has set up a caller list for your telephone.


rlf Enter the code.

The last call is displayed on the screen.

To view other calls, confirm each subsequent display.

Ending Retrieval

Select and confirm.



Caller list?


Next?

US: Exit?

UK: End?

Program/Service

Speaker


39

Step by Step

Displaying the Call Time and Additional Call Infor-mation

Precondition: You have retrieved the caller list and the selected call is displayed.


or

Dialing a Station Number from the Caller List


Select and confirm.

Removing an Entry from the Caller List


Confirm.

Saving the Other Party’s Station Number in the Caller List (Redial)

Precondition: You are engaged in a call or have called an external party.

Confirm.or

qlfPress the key. The LED lights up. Enter the code.

Time/Date sent?

View station no.

View name?

Call?

The caller is automatically deleted from the caller list when a connection is finally set up.

Delete?

Save number?

Program/Service

Step by Step


40

Speed-dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-bers or your service personnel has stored system speed-dial numbers.


Confirm.

or

qk Enter the code.

o Enter a speed-dial number."*0" to *9" = station speed-dialing."000" to "999" = system speed-dialing (contact your ser-vice personnel).

If applicable Suffix-Dialing

o If necessary, you can suffix-dial additional digits (for ex-ample, the user’s extension) at the end of the saved sta-tion number.If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num-bers: *0 through *9 Page 40.



qmf Enter the code.

o Enter the speed-dial number you wish to use (*0 to

*9). If the speed-dial number is already in use, the pro-grammed station number appears on the screen.

Confirm.

Program/Service

*7=Use speed-dialing?

Program/Service

*92=Change Speed-dial?


US: Change?

UK: Change entry?


41

Step by Step

o First enter the external code and then the external sta-tion number.

Confirm.

or If you make a mistake:

Select and confirm. This deletes all entered digits.

Confirm.




US: Save?

UK: Save entry?

Previous?

US: Next?

UK: Next entry?

US: Change?

UK: Change entry?

Delete?

US: Exit

UK: End

Step by Step


42

Dialing a Number From the Internal

Directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con-tact your service personnel to find out if one was con-figured for your system.

Precondition: Names have been assigned to the sta-tion numbers stored in the system.

n Lift the handset.

or


Confirm.

or

qih Enter the code.

If applicable If several directories have been configured (not for HiPath 500):

Confirm.

The first entry is displayed on the screen.

u or v Scroll to next or previous entry.or

or

or

o Enter the name you want to find, or just the first few letters, using the alphanumeric keypad.

You can use the keypad with the digits as an alphanu-meric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed.For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice. The first name with the entered letters is displayed.Enter the following letters by using the same method.

Speaker

US: Directory?

UK: Phonebook?

1=internal?

Scroll Next?

Scroll Previous?


43

Step by Step

If no entry exists for the entered letters, you will hear three short beeps.

To enter a space, press the "0".Pressing "1" or "#" automatically displays the first entry in the internal directory.The "*" key has no function here.

If applicableSelect and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

If applicableSelect and confirm. All entered letters are deleted, and the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen.

Select and confirm.

Delete Character?

Delete Line?

Call?

Step by Step


44

Dialing from the Telephone Database (LDAP) (Not for HiPath 500)

If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Precondition: The LDAP search feature has been con-figured in the system.

n Lift the handset.

or


Confirm.

or

qih Enter the code.

If applicable If several directories have been configured:

Select and confirm.

o Enter the name you wish to search for using the keypad (max. 16 characters). You can enter an incomplete name, e.g. "mei" for "Mei-er".

You can use the keypad with the digits as an alphanu-meric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed.For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice.

If applicable If configured (ask your service personnel), you can also search for surname and first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".

If applicableSelect and confirm. The letter entered last is deleted.

Speaker

US: Directory?

UK: Phonebook?

2=LDAP?

Delete Character?

In large databases, the results of the search may be incomplete if too few characters are entered

Page 45.


45

Step by Step

Confirm.The name is searched for. This may take a few seconds.

The result is displayed:

If only one name is found, it is displayed.

Confirm.

If several names are found (max. 50), the first name is displayed.

u or v Scroll to the next or the previous entry.or

or

Select and confirm.

If no name is found:

If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.

Select and confirm.For further procedure, see above.

If too many names are found:

If more than the maximum of 50 names are found cor-responding to your query, only an incomplete list of re-sults can be displayed.

You can view these results, select any of the names, or change the search string (e.g. narrow the search by en-tering more characters).

Confirm, to view the incomplete list. For further procedure, see above.

or Narrow the search down.

Select and confirm, in order to change the search string.For further procedure, see above

Search?

Call?

Scroll Next?

Scroll Previous?

Call?

Change search string?

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Show results?

Change search string?

Step by Step


46

Using Mailboxes

If you have programmed the "Mailbox" key Page 60, the associated LED lights up when messages have ar-rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.or

Confirm.

Select and confirm.

orFollow the user prompts.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.



qld Enter the code.

o Enter the station number.

US: View messages?

UK: Display Messages?

US: Message sent?

UK: Text?

US: Call voice mail?

UK: Call Voice Mail?

Program/Service

*80=Speaker call?


Responding to a speaker call Page 33.


47

Step by Step

Automatic Connection Setup (Hotline)

If this function is configured (contact your service per-sonnel), the system automatically sets up a connection to a preset internal or external destination.

n Lift the handset.Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

Reserve Trunk

If this feature is configured (contact your service per-sonnel), you can reserve a busy trunk for your own use.When the trunk is free, you receive a call and a message appears on the display.

Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.

Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free".

n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact your ser-vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.



qhe Enter the code.

o Enter the DID number you wish to use.

o Dial the external number.

Reserve trunk?

Program/Service

*41=Temporary MSN?


Step by Step


48

Associated Dialing/Dialing Aid

If this function has been configured (contact your ser-vice personnel), you can use a dialing aid to dial num-bers and set up calls for your telephone.The operating procedure depends on whether the dial-ing aid is connected to the S0 bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus:

On the PC, select a destination and start dialing.

n The speaker on your telephone is switched on. Lift the handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

n Lift the handset.

Dialing aid from your telephone for another tele-phone:



qjk Enter the code.

o Enter the internal station number ("Dial for:").

o Enter the number you wish to dial.

Program/Service

*67=Associated dial?


49

Step by Step

During a Call

Using Call Waiting

Callers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can either ignore or accept the waiting call.When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.You can also bar call waiting or the call waiting tone

Page 50.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

t Replace the handset. Your telephone rings.

n Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-ond call:

Select and confirm.

or

qiiPress the key. The LED lights up. Enter the code.

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Confirm.

or

qd Press the key. The LED lights up. Enter the code.

or

t n Replace the handset. "Recall: ..." appears on the screen. Lift the handset.

Call waiting?

Program/Service

Quit and return?

Program/Service

Step by Step


50

Preventing and Allowing Call Waiting (Automatic Camp-On)

If this function has been configured (ask your service technician), you can prevent or allow a second call

Page 49 from being signaled by automatic camp-on during an ongoing call.


and


or

rhmd or qhmd Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six sec-onds) for external calls. A one-time special dial tone then alerts you to the waiting call.


or

qlk or rlk Enter code for "tone off" or "tone on".

Program/Service

#490=Call wait.trm.off?


*490=Call wait.term.on?

Waiting tone off?

Waiting tone on?


51

Step by Step

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.



qij Enter the code.

d ... m Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not dis-played, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The telephone is idle.



rij Enter the code.

d ... m Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you can-not retrieve the call.

Program/Service

*56=Park a call?

Program/Service

Retrieve call?


If a parked call is not picked up, after a specific period of time the call is returned to the tele-phone from where it was parked (recall).

Step by Step


52

Placing External Calls on Hold

If you have programmed a key on your telephone as a hold key Page 60, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

Press the "US:Hold UK:Common Hold" key.

A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slow-ly.

If applicable

t or Replace the handset or press the key.Depending on your system configuration, this may be necessary so other users can also pick up the held call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.



qjg Enter the code.

or

If the "Line retrieved" key Page 60 has been config-ured, press the key.

o Enter the line number you noted earlier.

or

If a "Trunk key" was assigned to this line Page 60: LED flashes slowly. Press the key.

Held on line: 801

Release

Program/Service

*63=Retrieve line?


53

Step by Step

Conducting a Conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

o Call the first party.

Select and confirm.

o Call the second station. Announce the conference.



A tone sounds every 30 seconds to indicate that a con-ference is in progress. Contact your service personnel for instructions on how to turn it off.

If the second party does not answer:

Confirm.or

q d Enter the code.

Adding Up to Five Parties to the Conference (Initiator Only)

Confirm.

o Call the new party. Announce the conference.



Checking Which Parties Are in the Conference (Ini-tiator Only)

Select and confirm.The first station appears on the screen.

To display other stations, confirm each subsequent dis-play.

To exit the list: Select and confirm.

Start conference?

Conference?

Program/Service

Return to held call?

Add party?

Conference?

Program/Service

View conf parties?

Next?

Exit list?

Step by Step


54

Removing Parties From the Conference (Initiator Only)

Select and confirm.The first station appears on the screen.

Confirm as often as required until the desired station appears.

Select and confirm.

Leaving a Conference


Select and confirm.

Ending a Conference (Initiator Only)


r g Press the key. The LED lights up. Enter the code. The LED goes out.

Removing the ISDN Central Office Party From the Conference (Only for U.S., Not for HiPath 500)


qhmePress the key. The LED lights up. Enter the code. The LED goes out.

View conf parties?

Next?

Remove party?

US: Leave conference?

UK: Withdraw?

End conference?

Program/Service

Drop last conf. party?

Program/Service


55

Step by Step

Activating Tone Dialing/DTMF Suffix-Dialing

You can transmit dual-tone multifrequency (DTMF) sig-nals to control devices such as an answering machine or automatic information system.


Select and confirm1.

or

qig Enter the code.

o You can use the keys "0" through "9", "*", and "#" to trans-mit DTMF signals.

Program/Service

*53=DTMF dialing?


Ending the call also deactivates DTMF suffix dialing.Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

Step by Step


56

Transferring a Call after a Speaker Call (An-nouncement) in a Group

If this function has been configured (contact your ser-vice personnel), you can use a speaker call (announce-ment, Page 46) to announce a call in progress to a group of users Page 92.After a member of the group has accepted the call re-quest, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other party is placed on hold.



qld Enter the code.

o Enter the group’s station number.

s Announce the call.When a member of the group accepts the call

Page 33, you are connected to this party.


Select and confirm.

US: Consult?

UK: Enquiry?

Program/Service

*80=Speaker call?

Transfer?

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).


57

Step by Step

Trunk Flash (Not for HiPath 500)

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice code or telephone number.

Precondition: You have set up an external connection.



qie Enter the code.

o Enter the service code and/or telephone number.

Program/Service

*51=Trunk flash?


Step by Step


58

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond Page 49

Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact your service person-nel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Select and confirm.

or

qjf Enter the code.

The called party and person to whom this party is talk-ing hear an alerting tone every two seconds.If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Camp-on

The called party can prevent automatic call waiting Page 50.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Override?


59

Step by Step

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser-vice personnel (standard night answer service) or by you (temporary night answer service).

Activating this function:


qhh Enter the code.

Press the "OK" dialog key to confirm ( standard night an-swer service).

or

q Enter the code ( standard night answer service).

or

o Enter the destination number (= temporary night an-swer service).

Confirm.

Deactivating night answer:


rhh Enter the code.


Night answer on?

*=default?

US: Save?

UK: Save entry?

Night answer off?

Step by Step

Saving Functions, Procedures and Appointments

60

Saving Functions, Procedures and

Appointments

You can save a frequently-dialed number Page 27, or frequently-used functions/procedures (comprising sev-eral operating steps) to any free key on your telephone or add-on device.

Assigning Functions to Keys


Select and confirm.

or

qme Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Select and confirm the function, such as "Do not disturb".All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.

If applicable

Select and confirm.Some functions (such as "Call forwarding") accept in-complete entries. This means you have to add more dig-its later on when you activate the function by pressing a key.

Confirm.


Program/Service


US: Change key?

UK: Change feature?

US: Save incomplete

UK: Store incomplete text

US: Exit?

UK: End?

US: Another key?



61

Step by Step

Meaning of LED Signals for Saved Functions:

Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay (not for HiPath 500), Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off):

Saved function is not active.

Saved function is active.

Callback:You have not set a callback.

You have set a callback.

Mute (on/off):The microphone is switched on.

The microphone is switched off.

Headset:The headset is switched off.

The headset is switched on.

Flashing slowly - call can be taken via headset.

Caller list:No calls saved.

Call request saved.

Now press the key to access the function direct-ly. If the function can be turned on and off, such as "Do not disturb", pressing the key multi-ple times turns the function on and off.

For information on display messages when sa-ving functions Page 118.

Step by Step


62

Repdial key (internal), Direct station select:The other party is not engaged in a call.

The other party is engaged in a call or has activated do not disturb.

Flashing rapidly - A caller is trying to reach you, please pick up the phone.Flashing slowly - A caller is trying to reach another party, who has not yet answered.

Mailbox:No messages present.

Message(s) present.

Call key, General call key, Trunk key, MULAP Key, Temporary MSN:No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the key to pick up the call.Flashing slowly - A call on this line was placed on hold.

Trunk group key:At least one trunk is free.

All trunks in the trunk group are busy.

View call charges:No chargeable calls have been made since the last time call charges were displayed.

Chargeable calls have been made since the last time call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destina-tion of a forwarded call.

Fax details/answering machine:No fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:No callers waiting.

Flashing rapidly - Callers waiting (a certain number is ex-ceeded).Flashing slowly - Callers waiting (a certain number was reached).


63

Step by Step

The following functions are assigned to keys which have no LED:Repdial key (external), Procedure key, Trace call, Speed-dial, Release call, Clear, US:Lock all phones UK:Tele-phone Lock, Send message, US:Directory UK:Phone-book (1=internal, 2=LDAP), Call waiting, US:Connect/Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pick-up - group, Account code, Show call charges, Radio pag-ing equip (not for HiPath 500), Answer page, Timed re-minder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Consultation, Associated dial, Asso-ciated serv., Tel. data service (not for HiPath 500), Relocate, Mobile Logon

Step by Step


64

Assigning a Procedure (Operating

Steps) to a Key

Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone.

Using the associated dial function, for example Page 48, you can save all the remaining inputs re-

quired (station number of the calling party + the station number to be dialed) to a single key.Station numbers which require additional inputs but also dial pauses can also be stored.


Select and confirm.

or

qme Enter the code.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.

Confirm.

Confirm.

o Enter the procedure, e.g. "*67 231 089123456".*67= code for associated dial231= station number of the calling party089123456 = number to be dialed.

If necessaryTo insert pauses, press this key (a "P" is displayed).

Confirm.

or If you make a mistake:

Select and confirm. This deletes all digits entered.

Program/Service


US: Change feature?

UK: Change key?

Procedure key?

Redial

US: Save entry?

UK: Save?

Previous?


65

Step by Step

Confirm.

or

Select and confirm.

.

US: End?

UK: Exit?

US: Program another key?

UK: Another key?

Select the stored procedure by pressing a key.Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Page 55.

For information on display messages when sa-ving procedures Page 118.

Step by Step


66

Appointments Function

You can tell your telephone to give you a call when you want to be reminded of an appointment Page 67.To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can en-ter a daily recurring appointment.

Saving Appointments


Confirm.or

qhj Enter the code.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

If necessary f or k If the selected language is "US English" (configure Page 31) you can enter the code 2 for "am" or 7 for

"pm" (standard = "am").

Confirm.or

Select and confirm.

Confirm.

Deleting and checking a saved appointment:


Confirm.or

rhj Enter the code.

Confirm.or

Select and confirm.

Program/Service

*46=Timed reminder on?

One time only?

Daily?

US: Save?

UK: Save entry?

Program/Service

#46=Timed reminder off?

Delete?

US: Exit

UK: End


67

Step by Step

Using Timed Reminders

Precondition: You must have saved a timed reminder Page 66. The current time is the time stored.

The telephone rings. The timed reminder appears on the screen.

Press the key twice.or

n t Lift the handset and replace it again.

US: Reminder:

UK: Reminder at:

Speaker

If you fail to answer the timed reminder, it re-peats five times and is then erased.

Step by Step

Displaying and Assigning Call Charges

68

Displaying and Assigning Call

Charges

Displaying Call Charges (Not for U.S.)

For the current call:

The display usually shows call charges at the end of a call (default setting).If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier.Indication of the cost of a telephone call has to be re-quested from the service provider and has to be in-stalled by an authorized technician.Depending on the setting, during or after the call, the display will show the cost of the telephone call.Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen ei-ther before or during the call.If the cost indication facility has not been installed, the display will show the dialled number and/or the length of the telephone call.

For all calls and the last one conducted:

The connection charges for the last chargeable call con-ducted are displayed first. Five seconds later, the total accumulated connection charges appear.



or

qji Enter the code.

If a call is transferred, the charges are assigned to the telephone to which the call was transferred.

Program/Service

*65=Show call charges?



69

Step by Step

Displaying Call Charges for Another

Telephone (Not for U.S.)

If this function is configured (contact your service per-sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone).

Precondition: You have programmed the function "View call charges" on a key Page 60.

The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges.

Press the "View call charges" key. The chargeable call appear on the screen.

To display further chargeable calls, confirm each subse-quent display.


or

or

Next?

Print?

Delete?

Add’l information?

US: Exit?

UK: End?

Step by Step


70

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: Service personnel has set up account codes for you.



qjd Enter the code.

o Enter the account code.

and r Press this key.or

Confirm.

May be necessary, depending on how your system is configured; contact your service personnel for details.

o Enter the number of the external station.

Program/Service

*60=Account code?


US: #=Save?

UK: #=Save entry?

You can also enter the account code during an external call.

Private Sphere/Security

71

Step by Step


Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).


or

qml or rml Enter the code for "on" or "off".

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti-vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur-pose (contact your service personnel).


or

qmk or rmk Enter the code for "on" or "off".

Ringer cutoff on?


Ringer cutoff off?

DND on?

DND off?

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active.

Authorized internal callers can automatically override the do not disturb function after five sec-onds.

Step by Step


72

Caller ID Suppression

You can prevent your station number or name from ap-pearing on the displays of external parties you call. The feature remains active until you deactivate it.


orqlj or rlj

Enter code for "suppress" or "restore".

Silent Monitor

If this function has been configured (contact your ser-vice personnel), you can join a call already in progress at an internal station and listen in unnoticed.

qmhh Enter the code.

o Enter the internal station number.

Suppress call ID?

Restore caller ID?

Your service personnel can turn caller ID suppres-sion on and off for all telephones.


73

Step by Step

Monitoring a Room

A telephone can be used to monitor a room. The func-tion must be activated on the telephone that you want to monitor.Calling this telephone lets you hear what is going on in the room.

Activating the telephone to be monitored:


Select and confirm.

or

qll Enter the code.

You can either leave the telephone in speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic) or lift the handset and leave it di-rected towards the noise source.

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

or

t Replace the handset.

Monitoring the room:

o Enter the internal number if the telephone in the room you wish to monitor.

Program/Service

*88=Room monitor?

Program/Service

Step by Step


74

Trace Call: Identifying Anonymous

Callers (Not for U.S.)

You can have the carrier identify malicious external call-ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.


and


qlh Enter the code.

Program/Service

*84=Trace call?

After you have finished tracing the call, the data is stored on the carrier’s system. Now contact your service personnel.


75

Step by Step

Locking the Telephone to Prevent

Unauthorized Use

You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab-sence.

Precondition: You must have configured a personal identification number (PIN) for your telephone

Page 77.

To lock and unlock the telephone:


or

qjj or rjj Enter the code for "on" or "off".

o Enter the telephone lock PIN Page 77.

Changeover on?

Changeover off?

While the telephone is locked, a special dial tone sounds when you lift the handset. You can con-tinue to dial internal numbers as usual.

Your telephone can also be locked or unlocked again by an authorized party Page 76.

Step by Step


76

Locking Another Telephone to Prevent

Unauthorized Use

If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later.

You can use this function to unlock the telephone for us-ers who have locked their telephones and then forgot-ten their PINs.


Confirm1.

or

qmhg Enter the code.

o Enter the internal number of the telephones that you want to lock or unlock.

Confirm.or

orq or r Enter the code.

Program/Service

US:*943=Lock all phones?

UK:*943=Telephone Lock?


*=Lock phone?

#=Unlock phone?


77

Step by Step

Saving Your PIN

To use the functions• to prevent unauthorized persons from using your

telephone Page 75• to use another telephone like your own Page 82• to change your call number Page 83

you need to enter a personal identification number, which you can save yourself.


Confirm1.or

qmg Enter the PIN.

o Enter the current five-digit PIN.If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

o Enter the new PIN.

o Repeat the new PIN.

Program/Service

*93=Change PIN?


If you forget your PIN, contact your service per-sonnel, who can reset your PIN to "00000".

Step by Step

Using Other Functions

78


Sending a Message

You can send short text messages (infotexts) to single users or groups of users who have system telephones.On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

Creating and Sending a Message

Select and confirm.

orqjl Enter the code.

o Enter the internal station number of the recipient or group.

Select and confirm the preprogrammed message (which can be changed by service personnel).

ord ... m Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

or

Select and confirm.

US: Send message?

UK: Send Message?

0=Please call back

Enter message text?


79

Step by Step

Entering text via the keypad

d ... m, q, r Enter text (max. 24 characters) via the keypad. Digit keys must be pressed a specific number of times to en-ter letters.

Example:"R" = Press the q key once and the k key three times.

After entering text:

Confirm.

Displaying and Deleting Messages You Have Sent


rjl Enter the code.

Follow the display prompts.

key 1x 2x 3x 4x 5x

e [1]

[1] Delete the character to the left

1

f a b c 2

g d e f 3

h g h i 4

i j k l 5

j m n o 6

k p q r s 7

l t u v 8

m w x y z 9

d [2]

[2] Space

. - 0

q [3]

[3] Next letter in upper-case

r [1]

Send?

View sent message?

Texts sent to groups can be deleted only by the originator.

Step by Step


80

Answering Messages

"Messages received:" appears on your screen, along with an indication of the length.

Confirm.

Follow the display prompts.

US: View messages?

UK: Display Messages?


81

Step by Step

Leaving an Advisory Message

You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk.When another party calls you, the message appears on the caller’s screen.


qjm Enter the code.

Select and confirm the preprogrammed message (which can be changed by service personnel).

ord ... m Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

or

Select and confirm.

o Enter text (max. 24 characters).

Confirm.

Deleting Advisory Messages


rjm Enter the code.or

If you have programmed an "Advisory message" key Page 60: The LED lights up. Press the key.

Advisory msg. on?

0=Back at:

You can add numeric input to preprogrammed messages that end in a colon.

Enter message text?

For a detailed description, see Page 79.

US: Save?

UK: Save entry?

Advisory msg. off

Step by Step


82

Display Number of Waiting Calls and

Overload Indication

You can show the number of external waiting calls on the display by pressing the "View number of calls" key

Page 60.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service person-nel to find out the waiting call limit.• LED off:

No callers waiting.• LED flashes slowly:

You have reached the programmed threshold.• LED flashes rapidly:

You have exceeded the threshold value (overload).

Using Another Telephone Like Your

Own for a Call

Other people can temporarily use your telephone for outgoing calls as though it were their own.



qidl Enter the code.

o Enter the other user’s station number.

o Enter the other user’s telephone lock PIN Page 77.

If applicableUsers who have not yet selected a personal identifica-tion number are prompted to do so on their own tele-phones.


This state is canceled at the end of the call.

Program/Service

*508=Temporary Phone?


Change password


83

Step by Step

Change call number (relocate)

You can put your call number on every other available telephone when it is set up (ask your service person-nel).Your previous telephone then receives the old call num-ber of your new telephone. The call number together with the settings (e.g. programmed keys) of the tele-phone are changed.

Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.

The following procedure is carried out on the new tele-phone.



qmhem Enter the code.

o Enter your own call number.

o Enter code (telephone lock) Page 77.(This is not necessary if you have not determined a code yet).

Confirm.or

rmhem Enter the code.

Program/Service

*9419=Relocate?

Complete Relocate

If you exchange call numbers from different sys-tem telephones, all programmed keys are re-placed with the default assignment.You can, however, connect your telephone to an-other connection and carry out the procedure.

Step by Step


84

Fax Details and Message on Answer-

ing Machine

If a fax or answering machine is connected to your sys-tem and you have assigned the "Fax details" function to a programmable key Page 60, the key lights up when a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes out.

Resetting Services and Functions

(System-Wide Cancellation for a Tele-

phone)

There is a general reset procedure for activated func-tions. The following functions are canceled, if they were activated:

• Forwarding on• Advisory msg. on• Ringing group on• Hunting group off• Suppress call ID• Waiting tone off• DND on• Ringer cutoff on• Messages received:• View callbacks



rd Enter the code.

Program/Service

#0=Reset services?



85

Step by Step

Activating Functions for Another Tele-

phone

If this function has been configured (contact your ser-vice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

• Do not disturb, code: *97/#97 Page 71• Call forwarding, code: *11, *12, *13/#1 Page 22• Locking and unlocking telephone,

code: *66/#66 Page 75• Group ringing, code: *81/#81 Page 92• Leaving an advisory message,

code: *69/#69 Page 81• Group call,

code: *85/#85 Page 92• Reset services and functions,

code: #0 Page 84• Control relay,

code: *90/#90 Page 90• Night service, code: *44/#44 Page 59• Timed reminders,

code *65 Page 66


Confirm.or

qlg Enter the code.

o Enter the internal number of the telephone for which you want to activate the function.

o Enter the code, such as *97 for do not disturb.

Follow the prompts on the screen for any further input.

Program/Service

*83=Associated serv?

Step by Step


86

Using System Functions from the Outside

(DISA: Direct Inward System Access)

If this function has been configured (contact your ser-vice personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions,code: #0 Page 84

• Call forwarding, code: *1/#1 Page 22• Lock and unlock all phones,

code: *66/#66 Page 75• Save PIN,

code: *93 Page 77• Send a message,

code: *68/#68 Page 78• Leave an advisory message,

code: *69/#69 Page 81• Group ringing, code: *81/#81 Page 92• Group call, code: *85/#85 Page 92• Suppress caller ID,

code: *86/#86 Page 72• Waiting tone, code: *87/#87 Page 50• Open door, code: *61 Page 35• Door opener on/off, code: *89/#89 Page 36• Control relay, code: *90/#90 Page 90• Do not disturb, code: *97/#97 Page 71• Ringer cutoff function, code: *98/#98 Page 71• Speed-dialing, code: *7 Page 40• Associated service, code: *83 Page 85

Precondition: You have a telephone that uses tone di-aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

o Set up a call to the system. Enter the station number (contact your service personnel).

o Wait for a continuous tone (if necessary switch the tele-phone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in the system).


87

Step by Step

o Wait for a dial tone and then enter the code, such as

*97 for Do not disturb on. Make other inputs as neces-sary; (refer to the operating instructions for pulse and DTMF telephones).

or


You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the con-nection is released as soon as either of the par-ties ends the call.

Step by Step


88

Using functions in ISDN via code dial-

ing (keypad dialing)

If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries.


Confirm.or

qidg Enter the code.

o Enter the number of the trunk you wish to use (contact your service personnel).

o Entering a code for required ISDN function (contact your service personnel).

Program/Service

*503=Keypad dialing?

Contact your network provider to find out which ISDN functions can be code-controlled in your country.

Siemens AG shall not be liable for damages/costs which may be incurred by fraudulent activ-ities or remote operation (e.g. toll fraud).


89

Step by Step

Controlling Connected Computers or

Other Programs and

Telephone Data Service

(Not for HiPath 500))

If this function has been configured (contact your ser-vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Precondition: You have set up a connection.


Confirm.or

qhf Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact your service personnel to find out which option is pro-grammed in your system:

• Input in en-bloc mode.

d ... m Enter data.

r Press this key at the end of the entry.or

Confirm.

or • Input in online mode:The connected computer processes your entries di-rectly.

r Enter the code.

d ... m Enter data.

Program/Service

*42=Tel. data service?

Entry complete?

Step by Step


90

Controlling Relays (Not for HiPath 500)

If this function has been configured (contact your ser-vice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener).Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.


orqmd or rmd Enter the code for "on" or "off".

e ... h Enter the relay.

Sensors (HiPath 3300/3350/3500/3550

Only)

If this function has been configured (contact your ser-vice personnel), sensors detect signals, causing your phone to ring and a message to appear on your screen.

Radio Paging (Not for U.S., Not for

HiPath 500)

If paging equipment is connected to your system (con-tact your service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).


*90=Control Relay On?

#90=Control Relay Off?


91

Step by Step

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group Page 95, call forwarding Page 22, or call re-direction (service technician) to the internal station number of your paging equipment.A call request is then signaled automatically.

Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.

o Enter your own station number.

Enhanced Paging Equipment (HiPath 3700/3750/3800 Only)

Paging:



qhi Enter the code.

o Enter the number of the party you want to page.


Answering the page from the nearest telephone:

n Lift the handset.



qhi Enter the code.

o Enter your own station number.

Program/Service

*45=Page?

1=Display information?

2=Text?

Program/Service

#45=Answer page?

Step by Step

Using Other Team Functions

92


Turning Group Call On and Off

If this function has been configured (contact your ser-vice personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.Incoming calls are signaled on all group member tele-phones in the order in which they are received ( hunt group) or simultaneously (= group call) until one mem-ber of the group accepts the call.You can also belong to a team (including executive/sec-retary ones) in which station numbers are programmed on trunk keys Page 98.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (in-cluding an executive/secretary team). If the LED on a programmed "US:Join/leave group UK:Hunt group join/leave" key Page 60 is illuminated, this means that the audible tone was activated for at least one group.



93

Step by Step

You belong to a hunt group or a group call:


or

or

rli or qli Enter the code for "leave" or "join".

or

Press the Hunt group join/leave key.or

You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).


or

orrli or qli Enter the code for "leave" or "join".

orPress the "Hunt group join/leave" key.

or

If an "x" appears between group/trunk numberor (such as 301) and group name, the audible tone is active

for this group or trunk.No "x" means that the audible tone was deactivated.

Press the "OK" dialog key to confirm your selection and display the next group or trunk number and group name.

orSelect and confirm1. This turns off the audible tone for the displayed group or trunk.

US: Leave group?

UK: Leave hunt group?


US: Join group?

UK: Join hunt group?

US: Leave group?


US: Join group?


301 x group name

301 group name

Next?

US: Leave group?


Step by Step


94

orSelect and confirm1.This turns off the audible tone for the displayed group or trunk.

orSelect and confirm.This turns off the audible tone for all groups and trunks.

orr Enter the code for "Leave all groups".

or

Select and confirm.This turns off the audible tone for all groups and trunks.

or

q Enter the code for "Join all groups".

Accepting a Call for Another Member

of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.

Precondition: Your telephone rings briefly. "Call for: " appears on the upper display line with the station num-ber or name of the originator; the station number or name of the caller appears on the lower line.

Confirm.or


qik Enter the code.

US: Join group?



#=Leave all groups?

*=Rejoin all groups

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

Pickup - group?

Program/Service


95

Step by Step

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly at up to five other internal phones. The person who an-swers first receives the call.

Saving, displaying, and deleting telephones for the ringing group:



qle Enter the code.

Follow the display prompts (enter the internal station number).

Removing all telephones in call ringing group:


rle Enter the code.


Program/Service

*81=Ringing group on?


Is your telephone a member of a ringing group, the station number or name of the originator ap-pears on the upper display line and the station number or name of the caller appears on the low-er line.

Ringing group off?

Step by Step


96

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser-vice personnel), you belong to a group of users (agents) to whom calls are distributed.An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:



Confirm.or

orqhde or rhde Enter the code for "Log on" or "Log off".

o To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:



Confirm.or

orrhdf or qhdf Enter the code for "Not available" or "Available".

Program/Service

UCD?


*401=Log on?

#401=Log off?

Program/Service

UCD?

#402=Not available?

*402=Available?


97

Step by Step

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un-til you log back on.



Confirm.or

orqhdg or rhdg Enter the code for "on" or "off".

Turning the night service on and off for UCD:



Confirm.or

orqhdh or rhdh Enter the code for "on" or "off".

Display the number of waiting calls:



Confirm.or

qhdi Enter the code for "on" or "off".

Program/Service

UCD?


*403=Work on?

#403=Work off?

Program/Service

UCD?

*404=UCD night on?

#404=UCD night off?

Program/Service

UCD?

*405=Calls in queue?

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

98

Team and Executive/Secretary

Functions With Trunk Keys

If this function has been configured (contact your ser-vice personnel), you belong to a team of users for whom special keys were programmed:• Trunk keys (MULAP keys)• Direct station selection keys• Group call key

(not on the executive telephone in an executive/sec-retary team)

• Ring transfer keys(only in an executive/secretary team)

As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "US:Join/leave group UK:Hunt group join/leave", "Ring Transfer: on/off") Page 60. You can also program a call forward-ing key ("Forward Line") for each line.

Using Trunk Keys

A separate trunk is assigned to each team member. All other team members have the same trunk keys for these trunks on their telephones. This means that every team member can use all programmed trunk keys.Each team member can also be reached under a sepa-rate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.or

Trunk key LED is lit - Trunk is in use.

or

Trunk key LED is flashing rapidly - A call on the trunk needs to be answered.

or

Trunk key LED is flashing slowly - A call on hold is wait-ing.


99

Step by Step

Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly.

Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as-signed to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.


With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 500 economy and optiPoint 500 basic).

Making Calls with Trunk Keys

Press the free trunk key that you want to use to set up your call.This is not necessary if the trunk is automatically as-signed to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

o Dial the station number.

n When the other party answers: Lift the handset.or

With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 500 economy and optiPoint 500 basic).

Using a Trunk Key to Place a Call on Hold and Retrieve It Again

Precondition: You are conducting a call over a trunk in your group. The "US:Hold UK:Common Hold" key has been programmed on your telephone Page 60.

Placing a call on hold:

Press the "US:Hold UK:Common Hold" key.

t or Replace the handset or press the key.Depending on the configuration (contact your service personnel), this may be necessary so other team mem-bers can also pick up the call on hold.

Release

Step by Step


100

Retrieving the call:

Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple Trunks

Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing.

Press the flashing trunk key. The first party is placed on hold on the other trunk.

Press the slowly flashing trunk key. The second party is placed on hold.

You can switch between the two call as many times as you wish. Always press the slowly flashing trunk key.

Forwarding Calls on Lines

You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations.Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.



qide Enter the code.

Press the trunk key you wish to use.or

o Enter the number of the trunk you wish to use.or

If available. Press the "Forward Line" key.(You have stored the incomplete "Forward Line" function on the key, excluding the call forwarding type and desti-nation Page 60.)

Program/Service

*501=Forward Line: On?


101

Step by Step


or


o Enter the destination number.

Confirm.

orIf available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Page 60.)




ride Enter the code.


o Enter the number of the trunk key you wish to use.

orIf available. Press the "Forward Line" key.

Meaning of LED Indications on the "Forward Line" Keys:

The LED on the "Forward Line" key is off - call forwarding is not active for this trunk.

orLED on the "Forward Line" key is lit - call forwarding is active for this trunk.

or

LED on the "Forward Line" key is flashing slowly - the trunk is a call forwarding destination.

1=all calls?



US: Save?

UK: Save entry?

Program/Service

#501=Forward Line: Off?

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

Step by Step


102

Using DSS KeysEach team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key.

Meaning of LED Indications on DSS Keys

LED on the DSS key is off - the team member is not en-gaged in a phone call.

orLED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.

or

LED on the DSS key is flashing rapidly - a call has ar-rived for you and needs to be answered.

or

LED on the DSS keys is flashing slowly - a caller is try-ing to reach another member of your team, who has not yet answered.

Using DSS Keys to Answer Calls

Precondition: Your telephone is ringing and/or a DSS key is flashing.

If appl. Press the flashing DSS key.This is not necessary if you are receiving a DSS call and the DSS key is flashing rapidly.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 500 economy and optiPoint 500 basic).

Calling a Team Member Directly

Press the direct station selection key.or

If the team member you wish to reach is engaged in an-other call, the DSS key on your telephone is illuminated. You can make the call even in this case.

n When the other party answers: Lift the handset.


103

Step by Step

or With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic).

Transferring a Call in Progress

Press the DSS key and announce the call, if desired.


Press the key.

Accepting a Call for Another Team

Member

Press the flashing DSS key or trunk key.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 500 economy and optiPoint 500 basic).

Joining or Leaving a Group Call

(Not for the Executive Telephone in an

Executive/Secretary Team)

By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group Page 92.

Your telephone rings (one time only or every four sec-onds) even when you are engaged in another call (atten-tion ring volume Page 29).

Release

Step by Step


104

Transferring Calls Directly to the

Executive

(Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive is heard only in the secretary’s office.You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

Activating ring transfer:

Press the Ring Transfer" key. The LED lights up.

orPress the key. The LED lights up.


qidf Enter the code.


o Enter the number of the trunk you wish to use.

Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

orPress the key. The LED lights up.


ridf Enter the code.


o Enter the number of the trunk you wish to use.

Program/Service

*502=Ring Transfer: On?

Program/Service

#502=Ring Transfer: Off?

Testing the Telephone

105

Step by Step

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.



qmhd Enter the code.

If everything is OK,• all LEDs on the telephone start flashing, including

the ones on the key module (only the Program/Ser-vice menu LED lights up);

• your station number appears on the screen;• all pixels in the display are activated;• the ringer signal sounds.

Checking the Key Assignment

You can check the assignment of keys on your tele-phone to see which functions are programmed on which keys.



qme Enter the code.

Press the key. The key assignment appears on the screen.

Select and confirm.


Program/Service

*940=Phone test?

Program/Service


US: Another key?


US: Exit?

UK: End?

Step by Step

Special Functions in the LAN (Not for HiPath 500)

106

Special Functions in the LAN

(Not for HiPath 500)

If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 3000 systems are interconnect-ed via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network).If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call Page 92 of another HiPath 3000:


qhk Enter the code.

o Enter the (DISA) call number of the other HiPath 3000.

or r Confirm the entry.

o Enter the (DISA) call number of your telephone.



orrli or qli Enter the code for "leave" or "join".

You belong to multiple groups of another HiPath 3000:

o Enter the group number for "Join/Leave, directed".

Internal DISA?

Leave hunt group?

Join hunt group?


107

Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Page 22 for your telephone from other HiPath 5000 telephones.

Select and confirm.

or

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.


o Enter the (DISA) call number of your telephone.



Select and confirm.

or

qe Enter the code.


or

or

e or f or g Enter the code.

o Enter the destination number.

Confirm.


Select and confirm.

or

re Enter the code.

Internal DISA?

Call forwarding on?

1=all calls?



Save?

Call forwarding off?

Step by Step


108

Using Night Answer

If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica-tions platforms as the night answer Page 59.


qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected.


o Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.




qhh Enter the code.

o Enter the destination number (= temporary night an-swer service).

Confirm.



rhh Enter the code.

Internal DISA?

Night answer on?

Save?

Night answer off?


109

Step by Step

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 95.

Saving the telephones for the ringing group:



qle Enter the code.

Select and confirmor

orSelect and confirm, then follow the operating instruc-tions.

o Enter the call number.

Confirm.or

r Enter

Confirm.

Select and confirm.

Removing all telephones in call ringing group:


rle Enter the code.

Program/Service

*81=Ringng group on?

Add to ringing group?

Add another station?

Display remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

Step by Step


110

Controlling Relays

If this feature is configured (contact your service per-sonnel), you can also control relays Page 90 in other HiPath 3000 communications platforms.


qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled.


o Enter the (DISA) call number of the telephone from which you wish to control the relay.



orqmd or rmd Enter the code for "on" or "off".

e ... h Enter the relay.

Internal DISA?

*90=Control Relay On?

#90=Control Relay Off?


111

Step by Step

Opening the Door

If this feature is configured (contact your service per-sonnel), you can also activate the door opener

Page 35 in other HiPath 3000 communications plat-forms.


qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened.


o Enter the (DISA) call number of the telephone from which you wish to activate the door opener.



qje Enter the code.

o w Enter the call number of the entrance telephone

Internal DISA?

Open door?

Step by Step

Different Displays in a HiPath 4000 Environment (Not for HiPath 500)

112

Different Displays in a HiPath 4000

Environment (Not for HiPath 500)Depending on the system configuration, not all func-tions may appear on the display exactly as shown in this document. The following table gives an overview of these func-tions and shows you under which menus they can be found:

Menu Function DescriptionDestinations? Forwarding on? Page 22

Change Speed Dial? Page 40Caller list? Page 38Ringing group on? Page 95UCD? Page 96

Feature Settings? DND on? Page 71US: Join group?UK: Join hunt group?

Page 92

US: Leave group?UK: Leave hunt group?

Page 92

Forwarding on? Page 22Ringer cutoff on? Page 71HF answerback on? Page 33Waiting tone off? Page 50Mute on? Page 19Suppress call ID? Page 72Advisory msg. on? Page 81

Use speed dialing? Page 40Prog. feature key? Page 27

Page 60PIN / COS? US: Lock phone?

UK: Changeover on?Page 75

US: Lock all phones?UK: Telephone Lock?

Page 76

Change PIN? Page 77US: PIN Code reset?UK: Lock code reset?

Page 76

Temporary Phone? Page 82Timed reminder on? Page 66

Different Displays in a HiPath 4000 Environment (Not for HiPath 500)

113

Step by Step

Depending on the system configuration, some display texts may differ from the display texts described in this document. Please refer to the following table for an overview of such texts:

More features? DTMF dialing? Page 55Speaker call? Page 46Retrieve call? Page 51Pickup - directed? Page 32Account code? Page 70Show call charges? Page 68Reset services? Page 84Trunk flash? Page 57Temporary MSN? Page 47US: DISA intern?UK: DISA internal?

Page 106

Cancel?

Menu Function Description

HiPath 3000 Display HiPath 4000 Display DescriptionCall wait.term.? Camp-on termination?Call wait.term.off? Camp-on deact.? Page 50Caller list? Call log? Page 38Change Speed Dial? Speed dialing? Page 40Ringer cutoff on? Ringer on? Page 71Service? Program/Service?View callbacks? Display callbacks? Page 25

Labeling, Documentation

114


Labeling Key Fields

You can chose from the following options to label the keys with the func-tions/call numbers saved ( Page 9, Page 10, Page 60):

Labeling• by hand:

Labeling strips are delivered with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.

• with a computer:You have avail of a CD Rom (ask your service personnel) with the elec-tronic operating instructions for your HiPath 500 and HiPath 3000 /5000 Page 115. You can label your keypads for each PC.

• with a computer via the Internet:You will find the "Online Key Labeling Tool" along with the user interface under http://www.siemens.com/hipath "Downloads" "Software".

Put the labeled strips in the rele-vant key pad on your optiPoint and place the transparent cover over them (mat page above).


115

Attaching a Station Number Label

Self-adhesive call-number labels are also delivered with your optiPoint.

Write on the call-number label (fire brigade, police, own telephone num-bers), then remove and stick it in the recess on the telephone when the handset is lifted.

Documentation

You can find these operating instructions in the Internet in PDF format under

http://www.siemens.com/hipath

and on CD-ROM (ask your service personnel) in HTML and PDF format.

In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.


116

Accessories

The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint.

optiPoint key module: Key module with 16 programmable keys. You can connect up to two key modules to your telephone.

optiPoint BLF:Key modules with 90 LEDs and function keys. Use preferably in conjunc-tion with optiPoint Attendant.

optiPoint acoustic adapter: Connects a desk microphone, Headset, external speaker or second hand-set.Provides an additional bell for signaling calls in loud environments and sim-ilar situations and controls illuminated display panels, such as "Please do not enter" at the entrance to a room.

optiPoint analog adapter: Connects an additional analog telephone, fax machine or PC with a modem card.

optiPoint ISDN adapter: Connects an ISDN device, such as an ISDN fax machine, video recorder or PC to the S0 interface.

optiPoint phone adapter: Connects a second system telephone. Callers can reach the second sys-tem telephone under a separate station number.

optiPoint recorder adapter:Connects an external recorder or a second headset.

Headset: Headset for frequent telephone users.

Second handset: Allows you to hear better in noisy environments.

Desk microphone: For speakerphone mode under poor acoustic conditions.

External speaker: Improves the sound quality with open listening.

optiPoint Conference Kit: to improve the hands free speaking quality of telephone conferences.

You will find details about the individual products in your optiPoint telephone data sheets.

Fixing Problems

117

Fixing Problems

Telephone Maintenance• Always use a damp or antistatic cloth to clean the telephone. Never

use a dry cloth.• If the telephone is very dirty, clean it with a diluted neutral cleaner con-

taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele-phone (" Do not disturb" appears on the screen). If so, deactivate it

Page 71.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access denied" appears on the screen). If so, unlock the telephone Page 75.

To correct any other problem:

First contact your service personnel. If your service personnel is unable to correct the problem, contact Customer Service.

Step by Step

Fixing Problems

118

Responding to Error Messages on the

Screen

Possible cause:

The station number is incorrect.

Possible response:

Enter a correct station number.

Possible cause:

You tried to activate a disabled function.

Possible response:

Ask your service personnel to authorize you to use the function.

Possible cause:

The station number you dialed does not exist. The tele-phone you are trying to call is unplugged.

Possible response:

Enter a correct station number. Try calling the telephone again later on.

Possible cause:

You dialed your own station number.

Possible response:

Enter a correct station number.

Possible cause:

All memory locations for external station numbers are currently in use.

Possible response:

Try again later on.

US: Invalid entry

UK: Incorrect entry

US: Not authorized

UK: Access denied

US: Currently not possible

UK: Feature not available

US:Invalid station number

UK: Number cannot be dialed

US: Key memory is full

UK: Max.no.of keys exceeded

Fixing Problems

119

Step by Step

Possible cause 1:

If "Delete other layer" appears on the menu:you tried to program a function or internal station num-ber with LED on a key that is already programmed on the second layer (for example, external station number).

Possible response:

Confirm "Delete other layer" to program the station number/function.

Possible cause 2:

If Delete LED support" appears on the menu:you tried to program a station number without LED or an external station number on a key that is already pro-grammed with an internal station number with LED.

Possible response:

Confirm "Delete LED support" to save the station num-ber. The internal station number already programmed remains on the other layer without LED display.

Contacts for Resolving ProblemsIf you encounter a problem that lasts longer than five minutes, contact your service personnel.

Key affects other layer

120

Index

Index

Aaccessories ............................................... 116account code .............................................. 70activating door opener .............................. 35adapter ....................................................... 116advisory message ...................................... 81agents .......................................................... 96announcement ........................................... 46answering a timed reminder .................... 67answering machine ................................... 84

call pickup ................................................ 36appointment ................................................ 66assigning a DID number ........................... 47assigning available keys ............................ 60assigning programmable keys ................. 60associated dialing/dialing aid .................... 48Attention Ring Vol ...................................... 29automatic connection setup ..................... 47automatic line seizure ............................... 17

Ccall

accepting from answering machine ... 36accepting in a team ............................. 103accepting, group ..................................... 94answering .......................................... 14, 32forwarding ............................................... 22forwarding in a team ........................... 100forwarding MSN in CO .......................... 23in a team with trunk keys ..................... 99parking ..................................................... 51pickup, directed ...................................... 32placing on hold ........................................ 52rejecting ................................................... 32retrieving from park ............................... 51retrieving held ......................................... 52transfer ................................................... 103transfer after announcement ............... 56using DSS keys in a team ................... 102

call charge assignment ............................. 70call charges for another telephone ......... 68call charges for your telephone ............... 68

call forwarding ............................................ 22MSN in CO .............................................. 23

call request .................................................. 38call signal ..................................................... 14call transfer .................................................. 21call volume ............................................ 14, 30call waiting

accepting ................................................. 49allowing .................................................... 50preventing ............................................... 50

call waiting (camp-on) ................................ 58tone off .................................................... 50

call waiting on/off ....................................... 50call waiting tone on/off .............................. 50caller ID

restoring display ofsuppressing display of caller ID ....... 72

caller ID suppression ................................. 72calling

entrance telephone ................................ 35calling a second party ................................ 20calls

distributing ............................................... 96calls in queue ........................................ 82, 96CE mark ......................................................... 3change call number ................................... 83charges for another telephone ................ 68charges for your telephone ...................... 68checking key assignments ..................... 105cleaning the telephone ............................ 117code dialing in ISDN .................................. 88codes ............................................................ 12conducting calls with a headset .............. 34conference .................................................. 20connection setup, automatic .................... 47consultation hold ........................................ 20contacts/problems ................................... 119control panel

optiPoint 500 advance ........................... 10optiPoint 500 economy/basic/standard 9

Ddeleting advisory messages ..................... 81desk microphone ..................................... 116details, fax ................................................... 84dial input editing ......................................... 37

121

Index

dialingen-bloc ...................................................... 37from the LDAP database ...................... 44internal/external calls ............................. 17

dialing a numberfrom the caller list .................................. 39with repertory dialing keys ................... 28

dialing aidS0–bus ..................................................... 48

dialing Internal calls ................................... 17dialing numbers

from the internal directory .................... 42using speed-dialing ................................ 40

direct inward system access (DISA) ....... 86direct station select ........................... 62, 102directory, internal ....................................... 42DISA ............................................................. 86display ...................................................... 9, 10

angle ......................................................... 30backlight ................................................... 30contrast .................................................... 31for HiPath 4000 environment ............. 112

distributing calls ......................................... 96do not disturb ............................................. 71door opener ................................................. 36DTMF suffix-dialing (tone dialing) ............ 55

Eediting dial inputs ....................................... 37editing the station number ....................... 37en-bloc ......................................................... 37enhanced paging equipment ................... 91entrance telephone .................................... 35error messages ........................................ 118executive/secretary functions .................. 98explanation of symbols ............................. 11external code .............................................. 17

Ffaceplate

key module .............................................. 10fax details .................................................... 84forwarding ................................................... 22

multiple subscriber number (MSN) ..... 23forwarding MSN in CO .............................. 23forwarding multiple subscriber number

(MSN) ........................................................... 23function keys ............................................... 12functions

activating/deactivating for anothertelephone associated service ........... 85

programming on keys ............................ 60resetting ................................................... 84

Ggroup call ..................................................... 92

in a team ................................................ 103

Hhandsfree answerback .............................. 33

off .............................................................. 33on .............................................................. 33

headset ................................................ 34, 116HiPath 5000

actuators ................................................ 110group call ............................................... 106hunt group ............................................. 106night answer ......................................... 108opening the door .................................. 111relays ...................................................... 110ringing group ......................................... 109transferring call forwarding ................. 107

hotline .......................................................... 47HTML format ............................................ 115hunt group ................................................... 92

Iinternal directory ........................................ 42IP telephony .............................................. 106

Kkey fields, labeling ......................... 9, 10, 114key module .................................................. 10keypad dialing ............................................. 88keys

assigning .................................................. 60fixed ...................................................... 9, 10incomplete save ..................................... 60labeling ................................................... 114programmable ..................................... 9, 10

122

Index

Llabeling key fields .......................... 9, 10, 114LAN telephony .......................................... 106LDAP telephone database ........................ 44leaving an advisory message ................... 81LED (light-emitting diode) ..................... 9, 10LED indications, meaning of .... 98, 101, 102LED signals, meaning ................................ 61locking all phones ...................................... 76locking/unlocking the telephone .............. 75

Mmailbox ........................................................ 46making calls

on-hook dialing ........................................ 17using redial .............................................. 18with the dialing aid ................................. 48

making external calls ................................. 17making trunk calls ...................................... 17malfunctions ............................................. 117meaning of LED Indications ..................... 98meaning of LED indications ........... 101, 102meaning of LED signals ............................ 61message

answering ................................................ 80deleting/displaying ................................. 78receiving .................................................. 80sending .................................................... 78

microphone for speakerphone mode ..... 10monitoring

silent ......................................................... 72MULAP keys ............................................... 98MULAP trunk keys .................................... 98

Nnight answer ............................................... 59notes .............................................................. 2

Oopen door

with a code .............................................. 36open listening ............................................. 16opening door ............................................... 35

operating instructionsHTML format ........................................ 115ordering .................................................. 115PDF format ............................................ 115

operating principle ..................................... 12operating steps

assigning to a key ................................... 64operating systems ..................................... 11optiPoint adapter ...................................... 116optiPoint key module ................................ 10overload ....................................................... 82override .................................................. 58, 72

Pparking a call ............................................... 51PDF format ................................................ 115personal identification number ................ 77pickup (call) ............................................ 32, 94PIN ................................................................ 77

for a telephone ....................................... 75placing a call on hold ................................. 52

in a team .................................................. 99preventing and allowing

automatic camp-on ................................ 50prime line on ............................................... 17problems/contacts ................................... 119procedure

assigning to a key ................................... 64Program/Service ......................................... 12programming available keys ..................... 60programming keys ..................................... 60programming your telephone .................. 29project calls ................................................. 70

Rradio paging equipment PSE .................... 90recall ............................................................. 56receiving volume .................................. 14, 30redialing a number ..................................... 18

from the caller list .................................. 39relays ............................................................ 90relocate ........................................................ 83reserving a trunk ........................................ 47resetting functions ..................................... 84resetting services ....................................... 84ring tone ...................................................... 29

123

Index

ring transferin an executive/secretary team .......... 104

ring volume ................................................. 29ringer cutoff ................................................ 71ringing group ............................................... 95room monitor .............................................. 73

Ssaving a PIN ................................................ 77second level ................................................ 28secretary functions .................................... 98security ........................................................ 71sensors ........................................................ 90setting your telephone .............................. 29Shift .............................................................. 28Shift key ....................................................... 28silent monitor .............................................. 72simple paging equipment ......................... 91speaker ........................................................ 14speaker call ................................................. 46speakerphone mode ..................... 14, 15, 30special dial tone .......................................... 71speed-dialing

dialing numbers ...................................... 40saving station speed-dialing ................. 40suffix-dialing ............................................ 40system ..................................................... 40

station numberassigning .................................................. 47correcting ................................................. 37saving ....................................................... 27

station speed-dialing .................................. 40suffix-dialing ................................................ 55

automatic ................................................. 40DTMF tone dialing ................................. 55

switches ...................................................... 90system speed-dialing ................................ 40system-wide cancellation ......................... 84

Tteam with trunk keys ................................. 98telephone

cleaning .................................................. 117locking ...................................................... 75locking another ....................................... 76locking/unlocking .................................... 75locking/unlocking all phones ................. 76maintaining ............................................ 117operating .................................................. 12settings .................................................... 29testing .................................................... 105using another like your own ................. 82

telephone data service .............................. 89telephone database LDAP ........................ 44telephone maintenance .......................... 117telephone test .......................................... 105temporary phone ........................................ 82testing the telephone .............................. 105testing the telephone functions ............ 105text message

answering ................................................ 80deleting/displaying ................................. 78receiving ................................................... 80sending ..................................................... 78

three-party conference .............................. 20time-dependent hotline ............................. 47toggle ........................................................... 20toggle/connect

in the team ............................................ 100tone dialing .................................................. 55tone dialing (DTMF dialing) ....................... 55trace call ....................................................... 74transfer (call) ............................................. 103

after announcement .............................. 56transfer call .................................................. 21trunk flash .................................................... 57trunk keys in a team .................................. 98trunk keys, MULAP ................................... 98trunk, reserving .......................................... 47

UUCD .............................................................. 96using a caller list ......................................... 38using a temporary phone .......................... 82using functions from the outside ............ 86

124

Index

Vvariable call forwarding ............................. 22

Wwaiting calls ................................................ 82work time .................................................... 97

Overview of Functions/Codes (Alphabetical)

125


The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (se-lect + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service per-sonnel).

Functions(display)

... Inter-actively

... Via the Program/Service

menu

... With function

keys

< > < > Code

Account code ; *60 X

Advisory msg. on

Advisory msg. off

;;

;;

*69

#69

X

X

Associated dial ; *67 X

Associated serv. ; *83 X

Call waiting

Waiting tone off

Waiting tone on

Call wait.term.on

Call wait.trm.off

;;;

;;;;;

*55

*87

#87

*490

#490

X

X

X

X

X

Caller List

Save number

;;

;;

#82

*82

X

X

Changeover on

Changeover off

Change PIN

;;

;;;

*66

#66

*93

X

X

Conference

Start conference

Adding a party to the conference

End conference

View conf parties

Remove party

Drop last conf. party (only for U.S., not for HiPath 500)

;;;;;;

;

;

*3

#3

*491

X

Program/Service


126

Consult

Return to held call

Quit and return

Transfer/US:Accept call UK:Accept

;;;;

;;

*0

*0

Control Relay On (not for HiPath 500)

Control Relay Off (not for HiPath 500)

;;

*90

#90

X

X

US:Directory UK:Phonebook

1=internal

2=LDAP (not for HiPath 500)

;;

*54

*54

X

X

DISA

Internal DISA (not for HiPath 500) ; ; *47 X

En-bloc sending

Dial ;DND on

DND off

;;

;;

*97

#97

X

X

Door opener on

Door opener off

;;

*89

#89

X

X

DTMF dialing ; *53 X

Forwarding on

1=all calls

2=external calls only

3=internal calls only

Forwarding off

Trunk FWD on

Trunk FWD out

Forward Line: On

Forward Line: Off

;;;;;;;

;;;;;;;;;

*1

*11

*12

*13

#1

*64

#64

*501

#501

X

X

X

X

X

X

X

X

X

Headset

Answer call ;X

Functions(display)

... Inter-actively


menu

... With function

keys

< > < > Code

Program/Service


127

HF answerback on

HF answerback off

;;

;;

*96

#96

X

X

Hotline

Join hunt group

Leave hunt group

Rejoin all groups

Leave all groups

;;;;

;;;;

*85

#85

*85*#85#

X

X

X

X

Lock all phones ; *943 X

Monitoring ; ; *944

Mute on

Mute off

;;

;;

*52

#52

X

X

Night answer on

Night answer off

;;

;;

*44

#44

X

X

Open door ; *61 X

Override ; ; *62 X

Page (not for HiPath 500)

Answer page (not for U.S.)

;;

*45

#45

X

X

Park a call

Retrieve call

;;

*56

#56

X

Phone Test ; *940

Pickup - directed

Pickup - group

Accept call

;;

;;

*59

*57

X

X

Prog. feature key ; *91 X

Redial X

Reject call

Release X

Relocate

Complete Relocate

;;

;;

*9419

#9419

X

Reserve trunk ; X

Reset services ; #0 X

Functions(display)

... Inter-actively


menu

... With function

keys

< > < > Code

Program/Service


128

Retrieve line ; *63 X

Ring Transfer: On

Ring Transfer: Off

;;

*502

#502

X

X

Ringer cutoff on

Ringer cutoff off

;;

;;

*98

#98

X

X

Ringing group on

Ringing group off

;;

*81

#81

X

X

Room monitor ; *88 X

Select language ; *48

Send message

View sent message

US: View messages UK: Display Messages

Mailbox

;;;

;;;

*68

#68

#68

X

X

X

X

Keypad dialingl ; *503

Shift Key X

Show call charges (own telephone)

View call charges (other party’s telephone)

; *65 X

X

Speaker call ; *80 X

Suppress call ID

Restore caller ID

;;

;;

*86

#86

X

X

Tel. data service (not for HiPath 500) *42

Temporary MSN (not for U.S.) ; ; *41 X

Temporary Phone ; *508 X

Timed reminder on

Timed reminder off

;;

*46

#46

X

X

Toggle/Connect ; ; *2 X

Trace call ; *84 X

Transfer ;Trunk Flash (not for HiPath 500) ; *51 X

Functions(display)

... Inter-actively


menu

... With function

keys

< > < > Code

Program/Service


129

UCD

Log on

Log off

Available

Not available

Work on

Work off

UCD night on

UCD night off

Calls in queue

;;;;;;;;;

*401

#401

*402

#402

*403

#403

*404

#404

*405

X

X

X

X

X

X

X

X

X

US:Callback UK:Set Callback

View callbacks/Delete

;;

;;

*58

#58

X

Use speed-dialing

Change Speed-dial (station)

;;

*7

*92

X

X

Functions(display)

... Inter-actively


menu

... With function

keys

< > < > Code

Program/Service

FCC and Industry Canada Compliance

130


This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard.

FCC Certification and Requirements

The following paragraphs describe requirements and information based on FCC rules.

Service

If you experience problem with the Siemens optiPoint telephone, contact Siemens cus-tomer support at 1-800-835-7656 for information on service and repairs. The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.

FCC Rules, Part 15

The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequen-cy energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a res-idential area is likely to cause harmful interference, in which case the user will be required to correct the interference in the user’s expense.

FCC Rules, Part 68

FCC Part 68 CertificationThe Siemens optiPoint telephone is certified with FCC under Part 68 as a component de-vice for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint telephone to be retained, all other products used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 cer-tified for use with the front-end terminal equipment. If any of these components are not certified, Siemens is required to obtain FCC Part 68 certification of the assembled equip-ment prior to connection to the telephone network. Part 68 certification requires Siemens to maintain this approval and as such are responsible for the following:

– Any component added to the Siemens optiPoint telephone, whether it bears com-ponent certification or not, will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that new compo-nent can be used;

– Any modification/update made to the Siemens optiPoint telephone will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that modified component can be used;

– Siemens optiPoint telephone complies with and will continue to comply with all the applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-time of the product.


131

If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner.1. REN

The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.Note: REN is associated with the analog telephones. It is not applicable to SiemensoptiPoint telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Net-work connection (i.e. have a REN stated on the label) and the highest REN.

2. Facility Interface InformationSiemens optiPoint telephone connects to the public switched telephone network through FCC Part 68 certified front-end host PBX equipment which specifies the type of network jacks to be used.

3. Disruption of the NetworkIf the Siemens optiPoint telephone disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.

4. Telephone Company Facility ChangesThe telephone company can make changes in its facilities, equipment, operations, or procedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service.

5. Hearing-Aid CompatibilityTelephones for emergency use and telephones installed in common areas such as lob-bies, hospital rooms, elevators, and hotel rooms must have handsets that are compat-ible with magnetically coupled hearing aids. Persons who are not in common areas must also be provided with hearing-aid compatible handsets, if needed.The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section 68.316 Hearing Aid Compatibility and 68.317 volume control requirements.

6. Programmed Dialer FeaturesWhen you program emergency numbers or make test calls to emergency numbers us-ing Siemens products with programmed dialer features, stay on the line and briefly ex-plain to the dispatcher the reason for the call before hanging up. Perform these activi-ties in off-peak hours, such as early morning or late evening.


132

Equipment Attachment Limitations

The following are notices required by Industry Canada Terminal Attachment Program Cer-tification Procedure CP-01, Part I, Section 14.

Ringer Equivalence Number (REN)

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi-cation of the maximum number of terminals allowed to be connected to a telephone inter-face. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele-phones. It is not applicable to Siemens optiPoint telephones.

Equipment Attachment Limitations

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement documents. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connect-ed to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some sit-uations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to dis-connect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are con-nected together. This precaution may be particularly important in rural areas.

DANGER

Users should not attempt to make such connections themselves, but should con-tact the appropriate electric inspection authority, or electrician, as appropriate.

© Siemens AG 2005Siemens CommunicationsHofmannstr. 51 • D-81359 München

Ref. No.: A31003-H1012-C121-8-7619

Subject to availability. Right of modification reserved. 20.09.2005

www.siemens.com/hipath

The information provided in this document contains merely general de-scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.The trademarks used are owned by Siemens AG or their respective own-ers.

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