High Scalability Network Monitoring for Communications Service Providers

CA Performance Management’s Modern Multi-Tiered Carrier-Grade Architecture

David HaywardSenior Principal ManagerCA Technologies

December 2014

Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

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Capture Your Share of Mobile Traffic Growing

11X 2013 through

2018

Respond to changing consumer & business behavior

Deploy Next GenerationLTE & VoLTENetworks

Make & monetize significant network

investments

Deploy WiFi Offload,

Ethernet Backhaul, Carrier Ethernet,

Optical & Microwave Transport

Build a new ecosystem of technologies & partners

Infrastructure Management

must be End-to-End, Proactive &

Efficient

Monitoring must scale &

integrate OSSes & BSSes

to automatezero touch &

optimize NoCs

Assure good

customer experience

• End-user preference for mobile applications and communications is driving service provider market growth.• To capture new revenue and market share, mobile service providers must expand their network footprint and capacity,

as well as evolve their networks from 2G/3G infrastructure to 4G LTE (long-term evolution) and voice-over LTE infrastructure.• Cable broadband and other non-mobile communications service providers can participate in this market by offering WiFi-offload

and backhaul services to mobile carriers. And they can grow revenue by satisfying demand from businesses for managed data center, cloud and Internet connectivity and managed WiFi services.

• But to assure good customer experience as application workloads and networks grow and become more complex, Network Operations Center (NOC) teams require monitoring tools with vast new capabilities.

Communications Service Provider (CSP) Business Opportunities and Operational Challenges

Continually evolve & optimize with the business

Opportunities Challenges

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Network Monitoring Requirements For Today’s Application and Mobile-Driven CSP Market

1. Scalability: Unified, high-scale

monitoring at low cost

2. Flexibility: Intelligent analytics easily customized, unified dashboards and reports

3. Extensibility: Open architecture

to integrate information,

automate processes and

extend functionality

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Network Monitoring Requirements For Today’s Application and Mobile-Driven CSP Market

1. Scalability: Unified, high-scale monitoring at low cost

2. Flexibility: Intelligent analytics easily customized, unified dashboards and reports

3. Extensibility: Open architecture

to integrate information,

automate processes and

extend functionality

Need to monitor your entire SNMP/NonSNMP environment with

a single tool at high scale without the hardware and administrative costs

of other solutions.

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Network Monitoring Requirements For Today’s Application and Mobile-Driven CSP Market

1. Scalability: Unified, high-scale monitoring at low cost

2. Flexibility: Intelligent analytics easily customized, unified dashboards and reports

3. Extensibility: Open architecture

to integrate information,

automate processes and

extend functionality

Need to monitor your entire SNMP/NonSNMP environment with

a single tool at high scale without the hardware and administrative costs

of other solutions.

Need to put more power into the hands of Operations and Engineers —

so they are more productive and less dependent upon

administrative support.

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Network Monitoring Requirements For Today’s Application and Mobile-Driven CSP Market

1. Scalability: Unified, high-scale monitoring at low cost

2. Flexibility: Intelligent analytics easily customized, unified dashboards and reports

3. Extensibility: Open architecture

to integrate information,

automate processes and

extend functionality

Need to monitor your entire SNMP/NonSNMP environment with

a single tool at high scale without the hardware and administrative costs

of other solutions.

Need to put more power into the hands of Operations and Engineers —

so they are more productive and less dependent upon

administrative support.

Need to increase efficiency through OSS-BSS integration for zero-touch

monitoring self-certification of monitored devices and customized

thresholding.

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AGGREGATION &BACKHAUL

IntraRegion

SDH/DWM

InterRegionDWDM

EVOLVED PACKET CORE

MME

S-GW

CPG PCRF

P-GW

HSS / AAA

IP MULTIMEDIASUBSYSTEMS

APPLICATIONS

Voice Call Continuity

Presence

SMS / IM

Voice Mail

CSCF

IP

CR

CR

ConsumerUser Equipment

EnterpriseUser Equipment

RAN/ACCESS

eNodeB

eNodeB

NodeB

NodeB

MW

Transport Network

IP/SNMP

Non-SNMP

IP/SNMP

Scalability RequirementsDepth, Breadth and Volume

Modern network monitoring and

analytics solution

CR

MSE

• Assuring good user experience and your ability to maintain service level agreements are paramount to your reputation, customer loyalty and revenue.

• Dumb pipes, siloed tools and reactive monitoring of your network domains are inadequate for today’s service provider market.• Instead, instrumentation and analytics must be intelligent and end-to-end across the entire service delivery path so you know

how and where network incidents impact users and how trends will impact users unless they are not proactively addressed.• This requires a single monitoring solution that can monitor and analyze a massive amount of granular SNMP and nonSNMP

devices from a wide range of equipment vendors and across all network technology domains.

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Scalability RequirementsArchitectural Principles

Multi-Tiered Architecture

Linear Polling

Massive StorageScale-Optimized

Visualization

HTTP 8581

TCP 5433

TCP 61616

HTTP 8181

Data Aggregator (DA)

CA Performance Center

Data Collectors (DC)

... ...

Client

Data Aggregator Repository

Modern, Multi-Tiered Carrier-Grade Architecture

• Monitoring today’s large, complex networks requires tools built on an entirely new Multi-Tiered Architecture that provides very high scale at low cost.

• Based upon a centralized cluster of host servers –each for a specific function – this architecture enables very high performance data collection and analytical processing that requires half or less than half the host servers of older-generation monitoring tools.

• The architecture’s efficient polling engines (i.e., collectors) scale monitoring linearly and at low cost by requiring a fraction of additional servers required by older-generation tools.

• Newer database technology enables warehousing of hundreds of terabytes of data on a small host foot-print, making them available for deep analytics for incident management and trending for capacity planning and proactive problem avoidance.

• Dashboards are optimized for reading and visually correlating a massive amount of key performance indicators. The architecture is designed to eliminate bottlenecks found in older-generation monitoring tools to ensure instant population of dashboards and reports with metrics and analysis.

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Scalability RequirementsEconomical Architecture

Multi-Tiered Architecture

Linear Polling

Massive StorageScale-Optimized

Visualization

HTTP 8581

TCP 5433

TCP 61616

HTTP 8181

Data Aggregator (DA)

CA Performance Center

Data Collectors (DC)

... ...

Client

Data Aggregator Repository

• Communications Service Provider Deployment

• Solution: 1 instance of CA Performance Management

• Monitoring:• 15K SNMP Routers

≈ 2.7M SNMP Items• 130 Non-SNMP Devices

≈ 20K Non-SNMP Items

• Configuration: • 14-Blade Chassis• Including redundancy for data storage

and room to grow

Modern network monitoring

and analytics solution

• Example of a modern, high-scalability monitoring solution in production at a large mobile wireless communications service provider.

• The solution’s modern, Multi-Tiered Architecture is based on a centralized cluster of servers, each hosting a specific function (data collection, aggregation/analysis, storage, etc.).

• This optimizes monitoring by overcoming the inefficiencies and bottlenecks found in older Distributed Polling and Data Storage Architectures and Peer-to-Peer Appliance-Based Architectures.

Modern, Multi-Tiered Carrier-Grade Architecture

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Case StudyMobile Wireless Carrier

• Enhance network coverage, call quality and data speeds for customers across the U.S.

• Build a new network to extend 4G services and improve 3G the experience.

• Routers at cell stations at 90 percent utilization.

• Limited visibility of health of devices providing network services.

• Roll out thousands of new devices across 12K sites.

• Reduce operating costs.

Solution

• Enhance services to reduce 3G customer churn.

• Offer new revenue-generating 4G services and build market share.

• Easily accommodate additional spectrum bands.

• Reduce operating costs.

• Improve environmental sustainability.

• Net return of 2X the new network cost over 10 years.

Challenge Benefits

• CA Performance Management monitors 50K SNMP and 15K non-SNMP network devices.

– Integrated with CA Network Flow Analysis

• Roll-out new multi-mode base-station devices to consolidate multiple network technologies into one new, seamless network.

– Performance, availability, capacity and flow KPIs and thresholds.

Solution

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Case StudyMulti-System Operator (MSO)

• Improve the existing end-user experience to retain customers.

• Leverage infrastructure that delivers the residential services to expand into voice, data and video solutions business.

• Provide consistent performance of contracted business services and demonstrate that SLAs are being met.

Solution

• Modernize service delivery platform.

• Bring new offerings to market in a consistent and reliable approach.

• Streamline and accelerate new service delivery and customer on-boarding.

• Minimize churn with assurance of new services.

Challenge Benefits

• CA Performance Management monitors 25K network devices for HS Data, VoD, Switched Digital Video, Burstable Billing and more.

• Enterprise, Small Business and Mobile Carrier Services– Managed Services to the

Premises– Managed Services

including Premises Devices– Managed WiFi– Traffic Management– Unified Communications

Management– Carrier Ethernet Backhaul

Solution

For more information, see CA Performance Management at www.ca.com

CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers maximize return on their network infrastructure investments and lower the cost of network operations.

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For Informational Purposes Only Terms of this Presentation

This presentation was based on current information and resource allocations as of August 2014 and is subject to change or withdrawal by CA at any time without notice. Not withstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern.

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Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belongto their respective companies. CA confidential and proprietary. No unauthorized copying or distribution permitted.