Guest First

Culture of Caring

High Revenue

High ROI

Multiple Revenue Streams

▪ Fortune® Most Admired

▪ 10M+ vehicles retailed

▪ Power of scale, technology & best practice process

▪ Unique partnership

www.MikeMarooneColorado.comwww.RogerDeanChevrolet.com

▪ Disruption

▪ Macro issues seemingly out of retailer control

▪ High complexity

▪ Timeline debate

▪ Oil Crisis

▪ Japanese market share

▪ Interest rates @ 20%

▪ Mega-dealer

▪ Great Recession▪ Bankruptcy: GM & Chrysler▪ E-Commerce sellers▪ “Amazon factor” ▪ Tesla

▪ CarMax▪ AutoNation▪ eBay

13.2

10.4

11.6

12.8

14.4

15.4

16.417.4 17.5 17.1 17.3

8.28.7

9.2

10.4

11.8

12.813.4

14.1 14.0 13.9 13.6

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Retail Sales

Total Sales

Ride-Hailing | Ride-Sharing | Electrification

Data Monetization | Data Mining

Data Ownership | Autonomous | AI

▪ Read, Listen, Learn

▪ Disruption or Opportunity?

▪ Change Management

▪ Operational Excellence

▪ Culture

▪ On-Line or Off-Line

▪ Reputation

#1

▪ Marketing

▪ Traffic Management

▪ Software Tools

#2

▪ Environment

▪ Merchandising

▪ Sales/Process Training

▪ Appointments

#3

▪ Leverage

▪ Asset Management

▪ Capex

#4

▪ Develop

▪ Share

▪ Learn

▪ Respect

#5

▪ Recruit

▪ Onboard

▪ Develop

▪ Reward & Retain

#6

▪ Significant cost & margin pressure

▪ Science - not “gut” - drives decisions

▪ New profit centers emerge