high-performance government through improved collaboration joel cherkis director, collaborative...
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High-Performance Government through Improved Collaboration
Joel Cherkis
Director, Collaborative Technology
Oracle Corporation
Session id: 40336
E-Government Definition
The transformation of internal and external relationships, through net enabled operations and information and communications technology, to optimize government service delivery, constituency participation, and other government operations.
Source: Gartner Group
E-Government Definition
The transformation of internal and external relationships, through net enabled operations and information and communications technology, to optimize government service delivery, constituency participation, and other government operations.
Source: Gartner Group
Focus Resources Where It Counts
SpendSpend
AdministrationAdministration
GenericGenericAdministrativeAdministrativeApplicationsApplications
MissionMission
MissionMission
GenericGenericApplicationsApplications
MissionMissionOrientedOriented
ApplicationsApplications
ResourcesResourcesRedirectedRedirected
Opportunities for Empowerment
Enabling self-service Real-time information Smarter decisions Less complexity Better customer
serviceTransformTransform
CollaborateCollaborate
StandardizeStandardize
IntegrateIntegrate
ConsolidateConsolidate
Today’s Information Management Challenges
Islands of solutions – Departmental – file server, email– Agency-wide – database– Site management – Voice mail– Ad hoc – wireless/voice access, search
Communications and information proliferation– Multiple devices, access points, technologies– Poor integration– Constant changes in architecture
Result– Cost: Server proliferation– Cost: Staff inefficiencies – Cost: Management nightmare
Where it hurts?
• Management Overhead– Organizations of 10,000+ users average 50+
servers to be maintained*• Outages
– Average 4 hours/month of scheduled and unscheduled downtime*
– Mail servers don’t scale – Mailboxes don’t scale
• Frequent migrations/patches maintain high IT budgets
• Lost productivity from failed/incomplete searches and communications
• 50% searches fail - Forrester
*The Radicati Group
• Horizontal suite of integrated messaging and collaboration applications
• Complete Suite of applications– Real-time Collaboration– Email– Voice Mail– Fax– Calendar– Files– Search
• Based on Oracle9i Platform– 9i Database– 9i Application Server– Run-time license for 9iDB (with RAC) & 9iAS (with wireless) included
What is Oracle Collaboration Suite?
Oracle Collaboration Suite Benefits
• Lower total cost of ownership– Consolidation leverages existing data center and Oracle
expertise– Easier management
• Reliability and scalability– Oracle9i Release 2 (9.2) and Real Applications Clusters– Extensible with Oracle9iAS Release 2
• Access all collaboration & communications content - any device, any time
– Use existing desktop applications (e.g. MS Outlook)– Wireless and Voice access
• Multiple deployment platforms
Simple & Complete
Integrated TechnologySuite
Integrated E-business SolutionFor Higher Education
Integrated Back-Office
Public Sector Needs Are Special…..
PoliciesNSTISSP Number 11 JFMIP, NEDSS, HIPAAADA
Extreme requirementsLarge, diverse, worldwide
user community InteroperabilityResilient InfrastructureSystem scalabilityComplex real world
scenariosReal-time information needs Information assurance
Web Mail, Web Calendar, Oracle FilesMail and Files
Protocol Servers
OracleInternet
Directory
File Store(s) Calendar Store(s)Mail Store(s)
FaxPlease Call Me..
Infrastructure
- Management
-SSO
- More……
Search
Wireless and Voice Access
Oracle9i Application ServerMiddle Tier
Standard ClientsBrowser Clients
Oracle Collaboration Suite Architecture
Information Storage:Oracle9i RAC database
Infrastructure:Oracle9iAS
OID EmailStore
CalendarStore
X CPUs X CPUs X CPUs
Oracle Calendar
Oracle Email
Oracle Files
Oracle9iAS Portal
Oracle Voicemail & Fax
Oracle9iAS Wireless
Oracle Ultra Search
Flexible Deployment Topology
FilesStore
X CPUs
Oracle Collaboration
Suite: Oracle9iAS
Consolidated Infrastructure: Email, Voicemail, FAX
IMAP4 or POP3 Clients(e.g. Outlook)
PBX switch
Web Browser
Wireless Phone, Pager or PDA
Phone
Fax
Single Message
Store
LDAPDirectory
Standard Mail Protocol Servers(IMAP4, POP3)
Browser-basedThin Clients
(HTML & WML)
Wireless Notification Gateways
(SMS & WCTP)
VoicemailAndFax
Oracle Email Strengths
Lowering the cost of ownership– Scalability– Consolidation
Standards-based with web client support Message store integration capabilities (Server Side
Filters and API’s) Widely implemented Oracle RDBMS technology
provides much of the necessary infrastructure/support
High Availability through Oracle Real Application Clusters
How Oracle Email Works
Use any mail client (including Outlook) or web browser Retrieve email through POP3 or IMAP4 protocol servers Send email through SMTP message transfer agent Resolve email address with LDAP-compliant directory
Client orWeb browser
ResolveAddress
POP3
IMAP4
SMTP
SendEmail
RetrieveEmail
Oracle Email Mail Store(s)
Fax Please…
OracleInternet
Directory
Secure Email Service
Identify and Remove Viruses from SINGLE Repository
Simple Query Search On….Subject = “I Love You”Attachment = “virusname.exe”Sender = [email protected]
Examples:“Melissa” Virus Attack
–Cleared all infected emails within 1 hour“Party Photo” Virus Attack
–Cleared 1.5 million infected emails in 15 minutes
Mail Store
FaxPlease Call
Me..
Server Side Filters
RuleStatus
Alter Priorityor Expiration
CustomConditions
Inbox
Folder X
Folder Y
Folder Z
Inbox
Folder A
Folder B
Folder C
Inbox
Folder E
Folder F
Folder G
Deliver
Actions
RuleActivation
Event Control Point
ConditionEvaluation
MessageAttribute
CustomizedPL/SQL Call
Reply/Forwdor Redirect
Delete
Move/Copyto Folder
RuleStore
Relay
Inbound
Flag Chg
Expunge
File
Enqueue
Break
Sign, EncrDecr, vrfy
Bcc, Notify
Suspend
Calendar Benefits Scalable, reliable time management infrastructure
– Consolidation and lower costs Personal information management
– Increases workforce productivity Real-time group and resource scheduling
– Improves workplace efficiency Anytime, anywhere access to time-based information
– Better decision making Cross-platform scheduling
– Seamless collaboration Support for Outlook on the desktop
– Reduces need for end-user training Standards-based Calendar API
– Ease of integration and customization
Calendar Clients
Calendar Architecture
Oracle Internet Directory
Browser
Calendar Store
Outlook
Wireless & Voice
Web Calendar Desktop
Oracle 9iApplication Server
Oracle Outlook Connector
Outlook Connector
OUTLOOK MAPI
IMAP/SMTPCALENDAR API
Reuses and extends Outlook, using Oracle’s collaboration infrastructure through Microsoft’s Messaging API (MAPI).
OiD
OracleCalendar
OracleEmail
What is Oracle Files?
A file server that enable you to consolidate all your traditional file servers around your enterprise
– Oracle corporation is in the process of consolidating 2800 file servers into one single instance using Oracle Files.
A file server based on the Oracle technology:– The data resides in the Oracle database– The application runs on the Oracle9i Application Server
A file server built for collaboration
Oracle Files Architecture
Browsers
Desktop
Mac Client
Oracle9Oracle9iiASAS
Oracle Internet Directory
HTTP
FTP
NTFS
WebDAV
NFS AFP
OC
4JO
C4J
WebDAV ServletWebDAV Servlet
Admin ServletAdmin Servlet
App ServletApp Servlet
Portlet ServletPortlet ServletHT
TP
Ser
ver
HT
TP
Ser
ver
Oracle Ultra Search
Uniform search-and-locate– Across other Collaboration Server components– Across databases, HTML pages, files, e-mail,
Portal
Out-of-the-Box web-based solution that is easily customizable
Built onto Oracle’s proven, reliable Text Retrieval software and Oracle9i server
UltraSearch Architecture
Databases
CrawlerCrawler
SQL EngineSQL Engine
Oracle TextOracle TextWeb Server Web Server
Query & Query & Admin Admin
CapabilitiesCapabilities
Web Web BrowsBrows
erer
Ultra Search Client
Ultra Search Mid-Tier
Component
Ultra Search Server
Mail ServerDocuments
Crawling Abilities
Collaboration Suite Components Web Sites (HTTP Protocol) Database Tables
– Oracle and any ODBC compliant database.– Local (Ultra Search instance) or remote database– Crawls both fulltext and ‘fielded’ columns.
Files (file:// Protocol)– Ultra Search filters, extracts text and metadata.
Email Server (IMAP Protocol)– Crawl and index mailing lists through IMAP.
Oracle Collaboration SuiteWireless and Voice Features
Mobile access to Email, Voicemail, and Corporate Directory
Check, delete, or reply to messages from wireless or voice Lookup employee details from wireless or voice Compose email using directory lookup Get summary of new email and voicemail
Mobile access to Calendar, Tasks and Address Book Manage Calendar and Tasks from wireless or voice Voice-enabled dialing with integrated address book Lookup person details, get driving directions
Mobile access to Files Access Oracle Files from wireless or voice Fax or email Oracle Files and attachments from any device
Presence Management
No more guesswork User Selects When, How and Where to be
contacted Web and Voice Interface to Manage the
Contact Rules Notification Methods include SMS, Voice, Fax
Collaborative Notifications
Keeps user abreast of latest information Single notification dispatcher for all
components of Collaboration Suite User gets notified at his current ‘presence’
based on specified rules Ultra-scalable alert generation Programmable data feed engine
Why is Voicemail so Expensive? High capital start up costs Distributed model means high ongoing maintenance
– Each office has its own PBX and Voicemail
– Multiple vendors and hardware types
– Multiple fees with vendor interaction required
Not integrated with the data center Proprietary hardware and software with limited upgrade
paths High integration costs with 3rd party systems
User Issues– No Standardized user interface
– Feature-rich but limited ease of use
What is Oracle Voicemail & Fax?
EmailVoicemail
Fax
Wireless
Analog
Web or Client
Voice Messages accessible from the phone and other devices
Substantial cost savings in consolidating voice & email infrastructure in the Data Center
Oracle Voicemail & Fax Message Flow
CT ServerCT Server
OracleInternetDirectory
Mail Store(Oracle9i)
IMAP4 IMAP4 ServerServer
PBX
Opportunities for Empowerment
Enabling self-service Real-time information Smarter decisions Less complexity Better customer
serviceTransformTransform
CollaborateCollaborate
StandardizeStandardize
IntegrateIntegrate
ConsolidateConsolidate
More Info?• Visit the Oracle World Demo Ground• www.oracle.com• otn.oracle.com• [email protected]