HFT 2220HFT 2220

Chapter 3Chapter 3

Job Analysis and Job Job Analysis and Job DescriptionsDescriptions

GoalsGives a basic sense of direction

Purpose Primary role in society

Mission Unique reason for existence

Objectives What must be done to reach goals

Defining the processObjectives

Targets your resourcesStrategies

Broad range of action stepsStandards

PerformanceProcedures

Used to meet the standards

Job Related TerminologyWork

Exertion of energy to achieve resultsJob

Group of positions with common task & responsibilities

PositionThe place or slot to occupied by an individual

DutiesMajor activity or action(s) required by the job

TasksA piece of the work that the duty requires

ElementsMotions or movements required to complete the task

OrganizingOrganizing

A multi-step processA multi-step process Detail the workDetail the work Divide the work loadDivide the work load Combine the work into logical and efficient Combine the work into logical and efficient

processesprocesses Set up a communication processSet up a communication process Monitor effectivenessMonitor effectiveness

Division of Work and Division of Work and DepartmentalizatonDepartmentalizaton

Division of workDivision of work Breaking down the work taskBreaking down the work task

DepartmentalizationDepartmentalization Grouping work activitiesGrouping work activities

What is a job?What is a job?

Job DesignJob Design Job Depth – Control of your workJob Depth – Control of your work

High depthHigh depth

Low DepthLow Depth Job Scope – operations & frequencyJob Scope – operations & frequency

Low ScopeLow Scope

High ScopeHigh Scope

Core Dimensions of Job Core Dimensions of Job CharacteristicsCharacteristics

Skill VarietySkill Variety

Task IdentityTask Identity

Task SignificanceTask Significance

AutonomyAutonomy

FeedbackFeedback

TasksTasks

DutiesDuties

Why Create Job Descriptions?Why Create Job Descriptions?

RecruitingRecruitingSelectingSelectingCommunicating ExpectationsCommunicating ExpectationsPerformance AppraisalsPerformance AppraisalsTraining NeedsTraining NeedsPromotional DecisionsPromotional DecisionsDevelopment NeedsDevelopment NeedsCompensation LevelsCompensation Levels

Job AnalysisJob Analysis

Bottom up approachBottom up approach An existing jobAn existing job

Top down approachTop down approach A new jobA new job

Determine duties and tasksDetermine duties and tasks

Job InventoryJob Inventory

Essential job contentEssential job content

Basic educational qualificationsBasic educational qualifications

Experience requirementsExperience requirements

Required trainingRequired training

Development patternsDevelopment patterns

Task StatementsTask Statements

Job inventory questionaireJob inventory questionaire Task listTask list PerformancePerformance Time spentTime spent Significant to jobSignificant to job Skills requiredSkills required Difficulty levelDifficulty level Supervision requiredSupervision required

Job DescriptionsJob Descriptions

Identify the following for each jobIdentify the following for each job WhatWhat HowHow WhyWhy ADA ConsiderationsADA Considerations

Creating a Job DescriptionCreating a Job Description

Define the jobDefine the job DishwasherDishwasher

Define the positionsDefine the positions Vacant or filledVacant or filled

Define the dutiesDefine the duties Turn on the machineTurn on the machine

Define the tasksDefine the tasks Fill with waterFill with water

Define the elementsDefine the elements Bend to open the valveBend to open the valve

Skills InventorySkills Inventory

A data system that describes employees A data system that describes employees working for the organizationworking for the organization Succession planningSuccession planning Essential informationEssential information Useful informationUseful information

Job RedesigningJob Redesigning

Altering the job requirements to meet Altering the job requirements to meet needsneeds ADAADA Meeting people needsMeeting people needs

Flexibility in managementFlexibility in management

Employees do not always need to do the adaptingEmployees do not always need to do the adapting

Creativeness in employee / job approachesCreativeness in employee / job approaches

Can employees develop while on the job?Can employees develop while on the job?

Goal rather than task orientedGoal rather than task oriented

Human Resources GapHuman Resources Gap

Human Resources Human Resources NeedsNeeds

DemandDemand

SurplusSurplus

Available Work ForceAvailable Work Force

SupplySupply

ShortageShortage

Homework AssignmentHomework Assignment

Create a job descriptionCreate a job description1) Room attendant1) Room attendant

2) Bell person2) Bell person

3) Housekeeping laundry attendant3) Housekeeping laundry attendant

4) Breakfast cook4) Breakfast cook

5) Bartender5) Bartender

6) Food server6) Food server

Sample can be found on the website Sample can be found on the website