hfn multimedia services paris 2001 dr. frank wanning cross conference nuance v-world san diego may...

HFN Multimedia Services

PARIS 2001

Dr. Frank Wanning

Cross ConferenceCross Conference

NUANCE V-WorldNUANCE V-WorldSan Diego May 21-23, 2001San Diego May 21-23, 2001

HFN Multimedia Services2 von 16

PARIS 2001

Dr. Frank Wanning

Towers of Babel?Towers of Babel?

V-World 2001

• 1200 Participants

• 80 Enterprises

• 32 Nations

• 23 Languages

• More than 60 sessions San Diego Marriott and Marina


PARIS 2001

Dr. Frank Wanning

4 Tracks / 2 Forums4 Tracks / 2 Forums

Technical Track I

Technical Track II

BusinessTrack I

BusinessTrack II

Solutions Forum Partner Series

• NUANCE products

• Application robustness

• Voice XML

• VUI design

• Implementa-tion strategies

• Tuning methods

• Costumer benefit

• Revenue-generation opportunities

• ROI

• International Voice-enabled applications

• Case studies

Sizing, Selling and Evaluating ProjectsInfos from Integrators, Resellers, Providers


PARIS 2001

Dr. Frank Wanning


Technical Track I

Technical Track II

BusinessTrack I

BusinessTrack II


• NUANCE products


• Voice XML

• VUI design


• Tuning methods



• ROI


• Case studies


echnicaTrack I


PARIS 2001

Dr. Frank Wanning

Technical Track ITechnical Track I

Digit recognizing

Word spottingNLU - Static

GrammarNLU Dynamic-

GrammarNLU Statistic-

Grammar

History of ASR Grammars

Choice of new NUANCE Features

Hot WordsHot Words

Voice AuthenticationVoice Authentication Grammar GatesGrammar Gates

Single Word Correction

Single Word Correction

Dynamic Language Detection

Dynamic Language Detection

Speech ObjectsSpeech Objects


PARIS 2001

Dr. Frank Wanning


Technical Track I

Technical Track II

BusinessTrack I

BusinessTrack II


• NUANCE products


• Voice XML

• VUI design


• Tuning methods



• ROI


• Case studies


echnicaTrack II


PARIS 2001

Dr. Frank Wanning

Technical Track IITechnical Track II

1. Accuracy1. Accuracy

2. Efficiency & Clarity2. Efficiency & Clarity

3. Low Cognitive Load3. Low Cognitive Load

4. Naturalness4. Naturalness

5. Graceful Error Recovery


Dialogue Design Persona


PARIS 2001

Dr. Frank Wanning

Technical Track IITechnical Track II

1. Accuracy1. Accuracy

2. Efficiency & Clarity2. Efficiency & Clarity

3. Low Cognitive Load3. Low Cognitive Load

4. Naturalness4. Naturalness



Dialogue Design Persona


PARIS 2001

Dr. Frank Wanning


Technical Track I

Technical Track II

BusinessTrack I

BusinessTrack II


• NUANCE products


• Voice XML

• VUI design


• Tuning methods



• ROI


• Case studies


usinesTrack I


PARIS 2001

Dr. Frank Wanning

Business Track IBusiness Track I

State of the Market

Voice recognition, text-to-speech are „ready for prime time“:

Voice portal business models

• Declining CPU costs

• 95% accuracy on 10.000 word vocabularies

• NUANCE SW license revenues doubling

• Monthly fees

• Advertising

- Audio spots and placements

• Commercial transaction fees

- Per call transferred

- Merchandising sales

• Hosting applications for enterprises


PARIS 2001

Dr. Frank Wanning


Technical Track I

Technical Track II

BusinessTrack I

BusinessTrack II


• NUANCE products


• Voice XML

• VUI design


• Tuning methods



• ROI


• Case studies


usinesTrack II


PARIS 2001

Dr. Frank Wanning

Business Track IIBusiness Track II

Operating Efficiencies

Business to Business (B2B)

Business to Employee (B2E)

Business to Customer (B2C)

Enabling mobile business processes

Improving mobile employee productivity

Fortifying costumer relationships


PARIS 2001

Dr. Frank Wanning


Technical Track I

Technical Track II

BusinessTrack I

BusinessTrack II


• NUANCE products


• Voice XML

• VUI design


• Tuning methods



• ROI


• Case studies


utions Fators, Resel

tner Serelling, Evalu


PARIS 2001

Dr. Frank Wanning

Solutions Forum & Partner SeriesSolutions Forum & Partner Series

1. Gathering Requirements

1. Gathering Requirements

2. Designing the System

2. Designing the System

3. Developing and Implementing

3. Developing and Implementing

4. Testing4. Testing

5. Tuning5. Tuning

Development Process


PARIS 2001

Dr. Frank Wanning

ConclusionsConclusions

• Enterprises become more and more aware of the importance of esthetic aspects of applications.

• Dialog Design as part of the development process is becoming more and more important.

• Telephonie and Internet will get closer. VoIP and Voice XML will speed up this evolution.

• The rapidly growing ASR Market is looking for standardization and modularization.

• US-american ASR Marketing strategies cannot be transferred to other countries.


PARIS 2001

Dr. Frank Wanning

Questions welcomeQuestions welcome

HFN Multimedia ServicesHFN Multimedia Services

Ehlbeek 8Ehlbeek 8

D-30938 BurgwedelD-30938 Burgwedel

FonFon +49 (0) 51 39 – 89 79 33+49 (0) 51 39 – 89 79 33

FaxFax +49 (0) 51 39 – 89 79 66+49 (0) 51 39 – 89 79 66

InternetInternet www.hfn-medien.dewww.hfn-medien.de

HFN Multimedia ServicesHFN Multimedia Services

Ehlbeek 8Ehlbeek 8

D-30938 BurgwedelD-30938 Burgwedel

FonFon +49 (0) 51 39 – 89 79 33+49 (0) 51 39 – 89 79 33

FaxFax +49 (0) 51 39 – 89 79 66+49 (0) 51 39 – 89 79 66

InternetInternet www.hfn-medien.dewww.hfn-medien.de

hfn multimedia services paris 2001 dr. frank wanning cross conference nuance v-world san diego may...

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