heroix longitude service level agreements
TRANSCRIPT
Heroix Longitude Service Level Agreements
Viewing IT services from a business perspective© Copyright 2009 Heroix
SummarySummary• Service Level Agreements(SLAs):
– Measure and report on the availability of specific services
• Longitude expands on traditional SLA b l ttiSLAs by letting you:– Define SLAS– Combine raw data and real-world
licompliance measures– See the delivery and support of
IT services Use interactive notations– Use interactive notations
© Copyright 2009 Heroix
Longitude Service Level Agreements© Copyright 2009 Heroix
P f A i C bilitiPerformance Assessing Capabilities• Longitude’s SLAs can:
– Assess performance in Multi-tiered applications
– Show if a single component is g pout of compliance
– Report in real-time or historicallyy
– Describe details of components that are out of compliance p
– Take corrective action
© Copyright 2009 Heroix
Performance Assessing Capabilities© Copyright 2009 Heroix
Drill Down• Drill down shows:
Drill Down
– Real-time or historical values
– Compliance details and levelsH t– How a component compares with specified compliance p pthresholds
© Copyright 2009 Heroix
SLA Drill Down© Copyright 2009 Heroix
AnnotationsAnnotations• SLA annotations:SLA annotations:
– Note background or explanatory information
– Document actions taken– Help management,
clients or other ITclients, or other IT stakeholders with future reporting
© Copyright 2009 Heroix
SLA with Annotations© Copyright 2009 Heroix
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C t t H i NContact Heroix [email protected] 1-800-229-65001-800-229-6500
© Copyright 2009 Heroix