hennepin technical college continuing edcation schedule (sping 2011)

Get to Work FAST

Professional Training and

Education

Spring 2011

www.hennepintech.edu/cts 952.995.1330

FREE TRAINING! Through Mobile Crane Rigging Grant* pages 9 & 32

NEW! Web Design for Mobile Devices page 26

COURSE SCHEDULE pages 10-46

Welcome to the Law Enforcement and Criminal Justice Education Center! pages 38-39

Hennepin Technical

College Launches

M-Powered Biotech

Initiative pages 4-7

CUSTOMIZED TRAINING SERVICES CAN:

n Provideproactivesolutionstocustomerneeds.

n Increaseyourcompetitivenessintheglobalmarket.

n Provideandcreateongoingskillandcareerdevelopmentforindividuals.

n ConsultwithyourHRstafftodelivereffectiveandaffordabletraining.

n Delivertrainingwhenit’smostconvenienttoyourorganization.

ONSITEWe can provide training on your equipment, in your facility.

ONLINEWe can create training that is specific to your needs and processes, delivered on your system or ours.

ON CAMPUSWe have three locations: Brooklyn Park, Eden Prairie, and the Bloomington Workforce Center. We also work with our Minnesota State Colleges and Universities partners to provide training at 32 locations across the state.

WE’RE NOW MOBILE!We can bring high-tech healthcare, first responder and emergency medical mobile simulation training to you. We can also bring real-world fire, emergency and safety training to your site.

SERVICES

AREAS OF EXPERTISE:

Looking for engaging, cost-effective training and professional development programs for your workforce?

Audio ProductionAutomated Machinery Tech / RoboticsBio-manufacturingBuilding OperatorsBuilding Trades / ConstructionChildcareComputer ApplicationsCulinary Arts / Food ServiceCustomer ServiceE-LearningEmergency Medical Services / First ResponderEnergy Efficiency Engineering CAD TechnologyFire Protection & Emergency Management Floral DesignGraphic DesignHealthcare & WellnessHuman Resources HVACIndustrial Safety & OSHA ComplianceInformation TechnologyLanguage, Culture & CommunicationLaw EnforcementLeadership, Management & SupervisionManufacturingMedical Device ManufacturingMultimedia / Video ServicesNursingPhotographyPrint TechnologyProfessional DevelopmentQuality & ProductivityRoboticsTransportationWelding

Training can be delivered:

Contact us at 952.995.1330, 763.488.2721 or www.hennepintech.edu/cts

Spring 2011

www.hennepintech.edu/cts

Customized Training ServicesContact us for more information. Register on the web.

952.995.1330 • 763.488.2721 • www.hennepintech.edu/cts

ACCOUNTING AND BUSINESS – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

AUTOMOTIVE – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

BUILDING TECHNOLOGY COURSES Building Contractors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Lead Safety NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 HVAC Fundamentals NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

COMMUNICATION COURSES – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

COMPUTER COURSES Computer Applications – Bloomington Workforce Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Computer Applications – Brooklyn Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-15

CULINARY ARTS AND FOOD SERVICE – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-16

CUSTOMER SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17-18, 22, 23 37, 42, 46

FIRST RESPONDER, EMERGENCY MEDICAL SERVICES (EMS), ENVIRONMENTAL HEALTH & SAFETY, AND FIRE PROTECTION Emergency Medical Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-24 Safety Coordinator Occupational Certificate – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Fire Protection – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

FLORAL DESIGN – NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

GRAPHIC DESIGN AND WEB DESIGN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26

HOME INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

HUMAN RESOURCES, MANAGEMENT AND SUPERVISION . . . . . . . . . . . . . . . 27-31

INDUSTRIAL SAFETY COURSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9, 24, 32

INFORMATION TECHNOLOGY AND WEB DEVELOPMENT . . . . . . . . . . . . . . . . . . 33

LANGUAGE AND CULTURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-37

LAW ENFORCEMENT AND CRIMINAL JUSTICE EDUCATION – NEW! . . . . 37-42

Locations Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Back Cover

MANUFACTURING AND QUALITY CONTROL Manufacturing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42-44 Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

MOTORCYCLE / TRANSPORTATION COURSES Motorcycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44-45 Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

M-POWERED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

NURSING AND HEALTHCARE COURSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

ONLINE EDUCATION / CAREER TRACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Registration Information / Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

RETIREMENT PLANNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SIMULATIONS TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Staff Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

WORKFAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cancellations/ChangesYou will be notified if your course is rescheduled, extended, filled or canceled. Each course has a minimum and maximum number of participants. Information presented in this publication should not be considered as an irrevocable contract.

ConfirmationYour registration and tuition payment are your confirmation. Please consider yourself registered unless you hear from us. We will contact you by mail or telephone only if your course is canceled or if there are no openings available.

M = MondayT = Tuesday W = Wednesday R = ThursdayF = FridayS = SaturdayN = Sunday

Page1

Continuing Education Units (CEU) are units of measurement of instruction. One CEU is equal to ten hours of instruction. CEUs are used for courses that stand alone and are not part of a diploma or degree program.

Spring 2011

www.hennepintech.edu/ctsPage2

Update on federally funded training in M-Powered Bio-Technology Manufacturing

In July, 2010, Hennepin Technical College’s Customized Training Services (CTS) division received $2.6 million from a U.S. Department of Labor Community-Based Job Training grant to prepare 350 technicians in fields such as medical devices, biologics, biopharma and renewable materials. The pilot group of 34 students completed Level I in December 2010 and will continue with Level II in January and February. They are well on their way to careers in bio-tech manufacturing!

Upcoming Information Sessions on M-Powered Bio-Technology - We are currently recruiting 80-100 new students to begin Level I training. Please see pages 4-7 for more information.

HTC now offers Tekla Bootcamps – BIM software

Tekla Structures is Building Information Modeling (BIM) software that enables the creation and management of accurately detailed, highly constructible 3D structural models that may be used to cover the entire building process from conceptual design to fabrication, erection and construction management. See page 43 for more information on this new technology in design, manufacturing and construction.

New HVAC Series

Keep your skills sharp - see page 12 for information on a new series of HVAC programs and refreshers.

Business Critical Skills!

Keeping your business critical skills polished and up-to-date can make the difference in finding and keeping your job. CTS has added several new programs addressing leadership, meeting management, communication, cross-cultural competence and sales techniques that work, to mention a few. Look throughout the schedule for offerings in your industry areas.

New Law Enforcement & Criminal Justice Education Center (LECJEC) up and running

Leaders in law enforcement education and public safety joined HTC and Metropolitan State University in celebrating the open house at the new LECJEC facility. The facility was at full capacity as soon as we opened the doors! See pages 37-42 for more information.

Please take a few minutes to review our current offerings. If you have questions or suggestions, please give us a call. We are your partners in education and training.

Our Training Means Business! ™

Best regards,

Joe Mulford Dean, Customized Training Services Hennepin Technical College

763.488.2639 [email protected]

At Customized Training Services,

we take pride in looking to the

future and working as a partner with

companies that utilize our training

for their employees. Our goal is to

offer programs and instruction

that maintain the highest standards

and provide companies and

individuals with a competitive

advantage.

Spring 2011

Page3

952.995.1330 or763.488.2721

BROOKLYN PARK OFFICE9000 Brooklyn Boulevard Suite G201 Brooklyn Park, MN 55445 Reception 763.488.2721 Fax 763.488.2723

LAW ENFORCEMENT AND CRIMINAL JUSTICE EDUCATION CENTER9110 Brooklyn Boulevard, Brooklyn Park, MN 55445763.657.3700

EDEN PRAIRIE OFFICE13100 College View Drive Suite H150 Eden Prairie, MN 55347Reception 952.995.1330 Fax 952.995.1331

CUSTOMIZED TRAINING COMPUTER CENTER(Bloomington Workforce Center)4220 West Old Shakopee Rd. Suite 200 Bloomington, MN 55437 952.346.4319

Joe Mulford, Dean of Manufacturing & Customized [email protected]

Sheryl Dauer, Administrative Services [email protected]

Mike Colestock, Director of Sales [email protected]

Carol Horstman, Business [email protected]

Cherie Rollings, Director of Operations & Continuing [email protected]

Mylan Masson, Director, Center for Criminal Justice and Law [email protected]

Caren Abdelaal, [email protected] and Culture

Sheryl Bertrand, [email protected] Self-paced computer applications training, Microsoft Office 2007 & 2010

Suzanne Ciebiera, Director: Training and Development763.488.2724suzanne.ciebiera@hennepintech.eduTechnology: E-Learning, Information Technology, Computer Applications, Graphic Design, Manufacturing Engineering, Print, Multimedia & Video Production Energy Efficiency, Transportation, Culinary Arts / Food & Alcohol Safety, Home Inspection, Event Planning, Organizational Development

Sara Edel, Law Enforcement [email protected] Enforcement Continuing Education and Professional Development Training (Minnesota P.O.S.T. Approved)

Joe Fredkove, Director: Training and Business Development763.488.2726joe.fredkove@hennepintech.eduManufacturing, M-Powered, Machine Tool Technology, Plastics Manufacturing Technology, Fluid Power Engineering Technology, Welding & Metal Fabrication, Swiss Machining, Industrial Safety, Bio Manufacturing, Manufacturing Engineering Technology, Industrial Building Engineering & Maintenance, Engineering CAD Technology, Electronics Technology, Automation Robotics Engineering Technology

Kai Hjermstad, EMS [email protected] Fidelity Simulation, Online classes, First Aid/CPR, 1st Responder & EMT, 1st Responder & EMT Refresher, EMT Bridge, Paramedic Refresher, IV Skills, ACLS, PALS, RN & LPN continuing education

Rich Kelly, Director, Manufacturing Quality & Productivity Customized [email protected] Technology, M-Powered, Quality Initiatives

Dave Klocek, Program Instructor, Fire Science Technology and Homeland Security / Emergency Management, A.A.S. [email protected] Safety programs, Fire Protection and Homeland Security and Emergency Management programs, Mobile fire training props and Customized training programs

Petra Marquart, Director Professional [email protected] Service, Leadership, Management / Supervision, Sales & Marketing, Training & Development Assessment

Anne Mathiowetz, Mobile Fire, Environmental Health & Safety [email protected] Fire Simulators, Online Safety Academy, Hazardous Materials, and Environmental Health & Safety

Stu Robinson, Law Enforcement [email protected] Enforcement Continuing Education and Professional Development Training (Minnesota P.O.S.T. Approved)

Katherine Sellner, Director of Health Sciences & [email protected]

Kathy Shaffer, Director: Training and [email protected], Wellness, Nursing, Nursing Assistant, and Motorcycle

Jonathan Stuart, Instructor [email protected] Resource Management, Supervision, Cultural Diversity

Bernie Vrona, Fire Training [email protected] Public Safety programs, Fire Protection and Homeland Security and Emergency Management programs, Mobile fire training props and Customized training programs

Registration & [email protected]

CUSTOMIZED TRAINING SERVICES LEADERSHIP TEAM

STAFF

Spring 2011


Hennepin Technical College LaunchesWith the launch of its M-Powered

Biotechnology Sector Initiative,

Hennepin Technical College’s

Customized Training Services is embarking on a project funded by

a $2.6 million U.S. Department of Labor grant, which was announced in

July 2010. As a continuation of HTC’s highly successful M-Powered manufacturing training program, the biotech initiative utilizes the industry-driven, employer focused collaborative effort that has been preparing entry-level employees for manufacturing positions for over five years. Now, to support Minnesota’s biotech industry, HTC and its partners are using the M-Powered model to duplicate that effective training for incumbent workers, as well as the unemployed. Business and community leaders joined educators and students at HTC to celebrate the official launch of the program on October 26.

“Collaboration is the key to this initiative, and we are so grateful for the support of our two United States Senators, Al Franken and Amy Klobuchar,” said Rich Kelly, director, Manufacturing Quality and Productivity for Customized Training Services at HTC. He also noted the college’s longtime partnership with non-profit workforce development agency HIRED and the support of the BioBusiness Alliance of Minnesota. “If you look at people inside successful manufacturing companies, you see that they have maintained their stackable credentials and continued to develop advanced skills. That’s accomplished through job training, industry training and apprenticeships. It’s all tied together,” Kelly added.

In a letter congratulating the partners on the launch, Sen. Franken wrote: “I have toured biotechnology and medical device businesses around the state and I know how critical the need is for highly-skilled employees. The graduates of the M-Powered Bio-Medical Manufacturing Sector Initiative will be joining a vital part of our economy and will help ensure the growth and sustainability of the biotechnology industry in Minnesota.”

Being prepared for opportunitiesM-Powered participants gain key skills through a combination of classroom, lab and on-the-job training that prepares them for success in the workplace.

“The program trains workers for the medical device, biotech, and renewable materials industries, all of which share common skill sets. The M-Powered program has done its research to understand where the most in-demand opportunities will come for Minnesota manufacturing.”

“The M-Powered program is unique in that it understands that the manufacturing skills necessary for today’s and tomorrow’s jobs have application to many industries,” said Rebekah Kent, vice president, Medical Technology Business Cluster for the BioBusiness Alliance of Minnesota.

M-Powered Biotech Initiative

Spring 2011

www.hennepintech.edu/cts Page5

For Rachel Cage, an M-Powered student with six children to support, the program is providing an opportunity to improve her skills and plan for a brighter future. Cage had manufacturing experience, but her previous employer went out of business. Then she was hired by Marshall Manufacturing and learned about the company’s involvement with the M-Powered program. “I’m learning specifically what I need to know in my current job,” said Cage. “Once I’m done with the basic classes, I plan to take more specialized classes because the more skills I have the better job security I’ll have. I hope to someday be able to afford a house and a college education for my children.”

As Jane Samargia, executive director of HIRED, pointed out, “The people who come to us are from every demographic in our community. Some have never worked, some are immigrants from throughout the world, thousands are facing painful career transitions or are veterans trying to find their place in the civilian labor market.”

She emphasized that M-Powered graduates are workers who will be needed over the next several years to replace skilled workers who are retiring, to support business growth and the economic vitality of the community.

Looking ahead“I think there is a real sense of optimism and excitement about the program,” said M-Powered student John Hermanson, a former Marine with fifteen years of manufacturing experience with wood and wood substitutes. His employer closed down at the beginning of 2010, and he came to the program after several months of searching for a job. He sees the training as a way to build the skills employers are looking for today.

Using the M-Powered model of helping individuals build stackable credentials that translate into good pay manufacturing jobs, the M-Powered Biotechnology Sector Initiative offers a collaborative approach to creating a highly skilled workforce for Minnesota’s biotech industry.

For information about the program, contact Rich Kelly at 763.488.2728 or [email protected].

For more information contact Katherine Sellner at [email protected] or 952.995.1343.

Spring 2011


What is ?Fast-Track

Career Training for Lifelong

Learners

M-Powered is a consortium of community

champions, industry leaders, and

training partners strategically

collaborating to create a fast-track

training solution to build a globally

competitive workforce in

Minnesota for the Bio-Manufacturing

industry.

Computer Controlled Micro-Machining

Technician

Precision Metal Stamping Technician

Quality Control Process Technician

R & D Lab Process Technician

Manufacturing Process Technician

Manufacturing Fundamentals This 180 hour course prepares students to enter the Bio-manufacturing field with acquired basic skills in:On-the-Job Training (OJT) During Level III program participants are placed in M-Powered companies for a three-month structured on-the-job training program in their chosen field.Students will receive national certification credentials issued by the National Institute for Metal Working Skills (NIMS).• Shop Math• Print Reading• Measuring Tools• Hand Tools• Shop Safety• Metallurgy• Employment/Life SkillsSuccessful completion is measured by the student’s ability to determine whether a part has been manufactured to customer requirement and specifications within a safe, effective working environment.Course Topics include: Math (Algebra, Statistics), Prints and Schematics, Clean Room, Safety & OSHA, foundation Chemistry, foundation Biology, Computers in Manufacturing, Basic QC Practices, Quality Systems Fundamentals, Process Control, Good Manufacturing Processes, Employability Skills.

Specialized Lab Following successful completion of Level 1, candidates begin specialized lab training in five knowledge clusters:• Computer Controlled Micro-Machining

Technician• Precision Metal Stamping Technician• Quality Control Process Technician• R & D Lab Process Technician• Manufacturing Process Technician

On-the-Job Training (OJT) During Level III program participants are placed in M-Powered companies for a three-month structured on-the-job training program in their chosen field.

Students will receive national certification credentials issued by the National Institute for Metal Working Skills (NIMS).

www.m-powered.info

LEVEL 1 LEVEL 2

LEVEL 3

For more information, contact Joe Fredkove at 763.488.2726 or [email protected]

Page6

2010 INFORMATION SESSION DATES

2011 SPRING CLASS DATES, LEVEL 1

These are informational sessions only. Come take a tour of the facility, get more information about the program, and find out the next steps toward becoming involved in M-Powered.

*Note: February 15 – May 12 classes have a 30 minute lunch break.

DAY

January 11

January 13

February 1

February 3

TIME

10 – 11:30 am

4:30 – 6 p.m.

4:30 – 6 p.m.

10 – 11:30 am

LOCATION

Eden Prairie

Brooklyn Park

Eden Prairie

Brooklyn Park

DATES DAY TIME CAMPuS

January 25 – May 12 T W R 4:30 – 8:30 p.m. Eden Prairie

January 25 – May 12 T W R 4:30 – 8:30 p.m. Brooklyn Park

February 15 – May 12 M T W R 10 am – 2:30 p.m. Eden Prairie

February 15 – May 12 M T W R 10 am – 2:30 p.m. Brooklyn Park

For more information, contact Joe Fredkove at 763.488.2726 or [email protected] or Katherine Sellner at [email protected] or 952.995.1343.

Page7

“I was told by the employment agency that by attending the Medical Device Manufacturing WorkFast program that was a deciding factor in my being hired. It was nice for me personally to be able to speak the "lingo" of the medical device industry during the interview and actually understand what I was talking about and sound literate on the subject. Kudos to Naomi and you for putting on a great class.”

WorkFast student, 2009.

Spring 2011

WorkFast Programs – Short-term training for transitional workers

Customized Training Services offers WorkFast programs as a cohort model for dislocated workers. Call 952.995.1330 or visit our website at www.hennepintech.edu/cts/workfast for more information.

We are working hard with our partners in industry, education, government and non-profit organizations to develop HTC’s WorkFast programs – short-term intense training programs that lead to employment for Minnesota workers. Our goal is to offer quality, stackable training that results in competitive skills leading to new and enhanced opportunities for graduates. In these economically challenging times, we need to utilize all workforce resources available to help address these employment and training needs.

WorkFast programs offer a variety of choices for individuals who want to build entry-level skills or want to upgrade current skills.

To make the most of available resources, laid-off workers should contact their local Minnesota Workforce Center to determine whether they qualify as a dislocated worker and to find out if there are training funds available.

Following are a sampling of WorkFast programs available. Workforce counselors should contact CTS directly if they are interested in putting a cohort together in a WorkFast program. In the past, we’ve offered CNC Machinist, Swiss Machinist, SolidWorks, Welding MIG and TIG, Medical Device, and Microsoft Applications.

Page8

NEW! Tekla Bootcamps – see page 43 for more information

NEW! Automotive General Service Technician Level – see page 10 for more information

NEW! HVAC Series – see page 12 for more information

Gas Metal Arc Welding (MIG)This certificate provides students with entry-level skills and knowledge to perform as a gas metal arc welder (GMAW). There are many employment opportunities available in the following areas: construction, machinery manufacturing, sheet metal industry, and custom job shops. You can obtain entry-level employment by taking the few courses that lead towards this certificate. Taking additional courses will provide you with the opportunity for job advancement as a welder. All students earn 17 college credits.

Gas Tungsten Arc Welding (TIG)The certificate provides the experienced MIG welder with entry-level skills and knowledge to perform as a gas tungsten arc welder (GTAW) with minimal supervision in all positions on ferrous and non-ferrous metals. There are many employment opportunities available in the following areas: construction, machinery manufacturing, sheet metal industry, and custom job shops. You can obtain entry-level employment by taking the few courses that lead towards this certificate. Taking additional courses will provide you with the opportunity for job advancement as a welder. All students earn 12 college credits.

Spring 2011


For more information please contact:

Mike Colestock at 952.995.1334 or [email protected], or

Anne Mathiowetz at 952.995.1314, [email protected]

Rigging Fundamentals (morningsession)

This course addresses the training needs of construction and industrial workers who rig loads for lifting with hoists and cranes. The training is provided by Hennepin Technical College in partnership with a Federal OSHA Susan Harwood Grant.

This course is designed for construction and industry personnel who are currently, or are training to be, responsible for the operation of cranes and hoists, the rigging of suspended loads or the development of a written lift plan.

Rigging Inspection and Signal Person (afternoonsession)This course addresses the training needs of construction and industrial workers who rig loads and give signals for lifting with hoists and cranes. The training is provided by Hennepin Technical College.

This course is designed for construction and industry personnel who are currently, or are training to be, responsible for the operation of cranes and hoists, the rigging of suspended loads and giving signals to crane operators or the development of a written lift plan.

Rigging Fundamentals, Rigging Inspection and Signal Person Safety Classes

These two courses when completed together are designed to meet State of Minnesota requirements for Qualified Rigger and Signal Person provision effective February 8, 2011.

See page 32 for additional course information.

Page9

*This course is provided at no cost to you for a limited time through a Susan Harwood Grant awarded to Customized Training Services, Hennepin Technical College.

HTC was awarded $258,120 to develop curriculum for a four-hour Upper Midwest Rigging Safety Training Program. Fifty classes will be conducted in a five-state area for small construction companies in the upper Midwest. The mobile crane training will include information on hoists, slings, rigging, materials handling, and the applicable OSHA standards. The courses will include hands-on training and interactive training elements.

For more information call 952.995.1330, or visit our website at www.hennepintech.edu/cts

See page 32 for course information.

FREE TRAINING Through Mobile Rigging Grant*

Spring 2011

Basic Small Business Accounting Are you an entrepreneur planning to start, or have already started a business and need a basic understanding of accounting procedures? You’ll need no prior accounting training/knowledge. Topics include business formation, payroll, taxes, recording transactions, financial statements, & accounting software. Get your business started today! 1.0 CEU001737: F, February 4 - 18 9 am – 12:30 pm Anderson, Brooklyn Park 3 sessions, $195

Basic QuickbooksBusiness accounting software will help you save time and make money; Quickbooks is the #1 rated small business accounting software. In this class you’ll practice fundamental accounting activities using Quickbooks software. No prior training in QuickBooks is needed, although basic computer experience is necessary. The training includes “setting-up the books”, recording basic purchase and sales transactions, creating financial statements, bank reconciliations, and keeping track of payables and receivables. 1.0 CEU001738: F, March 25 – April 89 am – 12:30 pm Anderson, Brooklyn Park 3 sessions, $195

Small Business Accounting ConsultingIf you are a small business entrepreneurs/accountant who has general questions or specific issues related to the accounting function for your business/work, an accounting professional is available to help. This is not a class or training session. Just bring your accounting questions/issues for one-on-one consulting with a full-time accounting instructor at HTC with 30 years experience in the accounting profession. 0.2 CEU001739: F, Times ArrangedAnderson, Brooklyn Park 1 session, $115

Financial Statement Fundamentals – NEW!Learn about financial statements without learning to be an accountant!Boost your career by learning to read and understand financial statements by learning the basics of financial statements using your years of business experience and your existing business knowledge, not by learning accounting practices. You will learn this through an engaging, interesting, and unique seminar with a very non-traditional, intuitive approach. Through an entertaining case study, you will learn to understand a company by gathering and interpreting the

financial information it generates, compile that information into financial statements that help you manage your business and get it turned around, learn to quantitatively analyze your company’s financial statements and demonstrate your new understanding by analyzing the financial statements of real public companies. Through this interactive process you will learn the definitions of assets, liabilities, and owner’s equity, to understand financial ratios and the basics of financial statement analysis and to understand the meaning of a budgetYou will learn:• To understand and create

the three basic financial statements: balance sheet, income statement, and cash flow statement.

• To understand concepts like gross margin, breakeven, working capital and cash flow

• To apply these concepts to your job and your current employer

0.4 CEU 001675: F, January 21 8:30 am – 12:30 pm Scherping, CPA (inactive), MBA Eden Prairie001676: T, April 138:30 am – 12:30 pm Scherping, CPA (inactive), MBA Brooklyn Park1 session, $59

Automotive General Service Technician: Level IIn this course you will be introduced to the automotive industry and some of the basic repairs that an entry-level technician will do. This course covers personal safety, tool and equipment safety, vehicle

and work safety, proper tool identification and usage, vehicle identification and service writing, cover letter and resume writing, and vehicle preparation. Also covered in this course will be basic vehicle repairs such as oil changing, checking, identifying and adjusting fluid levels,

replacing belts, inspecting for leaks, performing coolant services, and more. 15.5 CEU001791: MTWR, January 17 – March 17, 4 – 8 pm Internship times: Arranged Rudolph & Hadfield Brooklyn Park 36 sessions, $875

Accounting

Page10

Accounting and Business

Automotive

Are you an entrepreneur or do you own your

own small business? Are you starting up a

business? Knowing how to manage the finances

of your business is essential to its success.

Our classes will help you understand crucial finance and accounting concepts and tools. Our

knowledgeable and experienced Accountant

instructor can even advise you one-on-one. Ensure your business

success - register now!

Please contact Suzanne Ciebiera at

763.488.2724 or suzanne.ciebiera@

hennepintech.edu for more information

*$39 per

person for

groups of 4 or

more

Spring 2011


Building Contractors

Building Technology CoursesFor more information contact us at 952.995.1330.

NEW! Lead Safety Training

Please contact Suzanne Ciebiera at 763.488.2724 or [email protected] for more information

000722: F, January 14 7:30 am – 3:30 pm Brooklyn Park000903: F, January 21 7:30 am – 3:30 pm Eden Prairie000723: F, January 28 7:30 am – 3:30 pm Brooklyn Park000904: F, February 4 7:30 am – 3:30 pm Eden Prairie000724: F, February 11 7:30 am – 3:30 pm Brooklyn Park000905: F, February 18 7:30 am – 3:30 pm Eden Prairie000725: F, March 47:30 am – 3:30 pm Brooklyn Park000906: F, March 11 7:30 am – 3:30 pm Eden Prairie000726: F, March 25 7:30 am – 3:30 pm Brooklyn Park1 session - $129

Building Contractors Continuing Education Hennepin Technical College offers the Building Contractors continuing Education course for current licensed builders. Students need to attend a one-day session to satisfy the seven hours of required instruction. Included is the one hour of required energy code instruction. Students must provide contractor license number along with their picture id in order to receive a certificate. Pending approval by the Minnesota Department of Labor. (2011 licensing year). 0.7 CEU

Lead Safety for Renovation, Repair and Painting: EPA / HUD Model Renovator (Initial Course)This one-day (8-hr) class explains how to comply with EPA's Renovation, Repair, and Painting (RRP) Rule. Subjects covered include: health effects, regulations, lead safe work practices, containment, cleaning & record keeping. The RRP course will cover differences between the EPA and HUD rules (concerning paint testing, prohibited practices, clearance testing and waste disposal). Participants receive RRP Certificates (proof of certification). Lunch is included.001826: W, February 23 8:30 am – 4:30 pm Brooklyn Park1 session, $250 Look for NEW HVAC Fundamentals

classes on page 12.

Spring 2011


Basics of Troubleshooting Forced Air Gas Heating SystemsThis course is designed to introduce the student to the fundamentals of Troubleshooting Force Air Gas Heating Systems. A basic knowledge of electrical, electrical diagrams and Gas Heating Systems is beneficial for the student to be successful.S, January 22

Basics of Troubleshooting Hydronic Gas Heating SystemsThis course is designed to introduce the student to the fundamentals of Troubleshooting Hydronic Gas Heating Systems. A basic knowledge of electrical, electrical diagrams and Gas Heating Systems is beneficial for the student to be successful.S, January 29

Basics of Refrigeration and Air Conditioning IThis course is designed to introduce the student to the fundamentals of Refrigeration and Air Conditioning. A basic knowledge of electrical and electrical diagrams is beneficial for the student to be successful.S, February 12

Basics of Troubleshooting Refrigeration and Air Conditioning IIThis course is designed to introduce the student to the fundamentals of Refrigeration and Air Conditioning Troubleshooting. A basic knowledge of electrical, electrical diagrams, Refrigeration, and Air Conditioning is beneficial for the student to be successful.S, February 19

Basics of Air to Air Heat Pumps IThis course is designed to introduce the student to the fundamentals of Air to Air Heat Pumps. A basic knowledge of electrical, electrical diagrams and Air Conditioning is beneficial for the student to be successful.S, March 5

Basics of Troubleshooting Air to Air Heat Pumps IIThis course is designed to introduce the student to the fundamentals of Troubleshooting Air to Air Heat Pumps. A basic knowledge of electrical, electrical diagrams, Air Conditioning and Heat Pumps is beneficial for the student to be successful.S, March 12

Basics of Geothermal Heat Pumps IThis course is designed to introduce the student to the fundamentals of Geothermal Heat Pumps. A basic knowledge of electrical, electrical diagrams, Air Conditioning and Heat Pumps is beneficial for the student to be successful.S, March 26

Basics of Troubleshooting Geothermal Heat Pumps IIThis course is designed to introduce the student to the fundamentals of Troubleshooting Geothermal Heat Pumps. A basic knowledge of electrical, electrical diagrams, Air Conditioning and Heat Pumps is beneficial for the student to be successful.S, April 2

Basics of Roof Top Package Units IThis course is designed to introduce the student to the fundamentals of Roof Top Package Units. A basic knowledge of electrical, electrical diagrams, Gas Heat and Air Conditioning is beneficial for the student to be successful.S, April 16

Basics of Troubleshooting Roof Top Package Units IIThis course is designed to introduce the student to the fundamentals of Troubleshooting Roof Top Package Units. A basic knowledge of electrical, electrical diagrams, Gas Heat and Air Conditioning is beneficial for the student to be successful.S, April 23

Basics of Commercial Ice Machines IThis course is designed to introduce the student to the fundamentals of Commercial Ice Machines. A basic knowledge of electrical, electrical diagrams and Refrigeration is beneficial for the student to be successful.5/7/2011 classroom D164 Eden Prairie Campus

Basics of Troubleshooting Commercial Ice Machines IIThis course is designed to introduce the student to the fundamentals of Troubleshooting Commercial Ice Machines. A basic knowledge of electrical, electrical diagrams, Refrigeration and Ice Machines is beneficial for the student to be successful.S, May 14

Basics of Walk in and Reach in Coolers and FreezersThis course is designed to introduce the student to the fundamentals of Walk in and Reach in Coolers and Freezers. A basic knowledge of electrical, electrical diagrams and Refrigeration is beneficial for the student to be successful.S, June 4

Basics of Troubleshooting Walk in and Reach in Coolers and FreezersThis course is designed to introduce the student to the fundamentals of Troubleshooting Walk in and Reach in Coolers and Freezers. A basic knowledge of electrical, electrical diagrams, Refrigeration and Walk in and Reach in Coolers and Freezers is beneficial for the student to be successful.S, June 11

All HVAC Classes meet from 8 am – 4:30 pm in Room D164 at Eden Prairie 1 Session, $150

HVAC Fundamentals –aseriesofbasic,hands-onHVACclassesFor more information contact Katherine Sellner at

[email protected] or 952.995.1343.

Spring 2011


For more information please contact Jonathan Stuart at 763.488.2734 or [email protected]

Communication Courses – NEW!

Computer CoursesComputer Applications – Bloomington WorkForce Center

n Individual attentionn Short term coursesn Flexible start date and

schedulingn Pleasant atmospheren Guidance for course

selection available

Do you need to improve your computer application skills?Our convenient, self-paced, instructor-guided courses offer a flexible training schedule. Develop basic to advanced, Microsoft Office Specialist (MOS) level skills. Students may enroll anytime during the semester. Meet with our instructor to design the right training plan for you.

For available courses, times and registration call Sheryl Bertrand at 952.346.4319 or Ron Knapp at 952.346.4317

Minnesota WorkForce Center, 4220 West Old Shakopee Road, Suite 200, Bloomington, MN 55437

n Hands on approach with practice for better retention

n Quality texts for future reference

n Encouraging environmentn Certificates of Achievement

Course descriptions available online at: www.hennepintech.edu/cts

Sheryl Bertrand at the Bloomington Workforce Center meets with each student on a one-to-one basis to help them develop a customized training plan that suits their individual need.

Leading From Where You Are...Studies have shown that workplace disengagement happens when we aren't using our strengths, don't feel validated, and stop growing in our work. This interactive workshop addresses the need all professionals have to learn and expand their own leadership skills.

No matter what position you have, title you've earned, or niche you serve, leadership is part of what you do & who you are. This workshop will give you a kick start to energize these gifts, those that you are currently using or hope to use. Participants will have the opportunity to engage in the topic through self reflection, assessment & team exercises, and with instant feedback clickers. 0.35 CEU001631: R, March 35 – 8:30 pm001632: F, March 11 9 am – 12:30 pmStuart, Brooklyn Park 1 session, $135

*$100 per person for groups of 4 or more

Communication Styles – NEW! Every person is ‘wired’ differently in regard to their preferred communication/behavioral style. We sometimes find ourselves in power struggles, frustrated, or simply annoyed by certain people because we don’t understand them and they don’t understand us. This class will give you the tools you need to be a more effective communicator. We will identify your style and behaviors which help you and work against you. Together we will explore how your style affects others and what you can do to increase the power of your communication. 0.4 CEU001670: M, February 7 5:30 – 9:30 pm Grace, Brooklyn Park 1 session, $59


Spring 2011


Computer Applications – Brooklyn Park

Microsoft Office Foundations and Professional Certificate Series

Please contact Suzanne Ciebiera

at 763.488.2724 or suzanne.ciebiera@


Word 2007 BasicStarts with a look at the basic screens and commands and advances to features such as formatting, using Quick Parts, and Building Block features of the program. See how easy it is to create, edit, format, and print a document using Office 2007 features. 0.8 CEU001740: F, January 28 8:30 am – 4:30 pm, 1 session 001741: TW, March 29 & 30 6 – 9:30 pm, 2 sessions000001: F, June 3 8:30 am – 4:30 pm, 1 sessionStewart-Calvert, Brooklyn Park $149

Excel 2007 BasicCreate a spreadsheet, format, and save it to share with others. Basic formulas, page setup and printing commands are also covered. Includes navigating the interface. 0.8 CEU001742: TW, February 1 & 2 6 – 9:30 pm, 2 sessions001743: F, April 15 8:30 am – 4:30 pm, 1 session000002: F, June 10 8:30 am – 4:30 pm, 1 sessionStewart-Calvert, Brooklyn Park $149

Access 2007 BasicLearn the commands to organize, analyze, and share data. Examine the wealth of Access commands to present information to your users. Begins with creating tables then using the Query, Form, and Report Objects. 0.8 CEU001746: F, March 11 8:30 am – 4:30 pm, 1 session000004: F, June 248:30 am – 4:30 pm, 1 sessionStewart-Calvert, Brooklyn Park $149

PowerPoint 2007 Learn how to design professional quality presentations using this tool’s many features such as the Master Slide, notes, graphics, animation and more. You’ll also gain tips on the right and wrong ways to present information. 0.8 CEU001744: F, February 11 8:30 am – 4:30 pm, 1 session001745: TW, April 5 & 6 6 – 9:30 pm, 2 sessions000003: F, June 17 8:30 am – 4:30 pm, 1 sessionStewart-Calvert, Brooklyn Park $149

Outlook 2007 BasicYou’ll learn to send and receive email, maintain your Calendar, schedule meetings, work with tasks and notes; customize your Outlook environment including the Calendar, mail, folders; track, share, assign, quickly locate various Outlook items, personalize email, organize Outlook items, manage Outlook data files, share and link contacts, save and archive email, and create forms. 0.8 CEU001747: F, February 18 8:30 am – 4:30 pm, 1 session000005: TW, May 24 & 25 6 – 9:30 pm, 2 sessions Stewart-Calvert, Brooklyn Park $149

Visio Basic – NEW!Learn how to use stencils, scale and resize objects, draw basic shapes, manipulate compound lines, and distribute and group objects. Topics cover how to create diagrams, work with text, shapes and lines, and apply a background page. 0.8 CEU001748: F, March 25 8:30 am – 4:30 pm, 1 sessionStewart-Calvert, Brooklyn Park $149

Microsoft Office 2007 Foundations Certificate SeriesTake any combination of four Foundations series courses: Word Basic, Excel Basic, Access Basic, PowerPoint Basic or Visio Basic to receive the Certificate at the discounted price of $500. 3.2 CEU

Save $96 when you take all four of these courses!

Whether you’re new to using Word, Excel, Access and PowerPoint or you’re looking to advance your application skills, you’ll find the training you need here. You can take the courses individually or you can take the series to receive a certificate and a discounted price.

Spring 2011


Culinary Arts

Basic Cooking Skills Do you love to cook, but feel intimidated by your lack of skill? Well we’ve got a basic skills course that is sure to minimize that lack of confidence. Our class begins with a demonstration by the instructor. Then the class is divided into groups to prepare the menu. The instructor is always close by to answer questions and offer assistance. At the end of the class, students sit down to enjoy the food they prepared,

and reflect on their new sense of culinary satisfaction! Once fundamental techniques and methods are understood it becomes possible to cook virtually any food. Basic knife skills, dry heat, moist heat and combination cooking methods will be covered in this course. 0.9 CEU001762: W, March 23 – April 66 – 9 pm Forpahl, Brooklyn Park 3 sessions, $150

Continued on page 16

Page15

Culinary Arts and Food Service


Computer Applications – Brooklyn Park

Microsoft Office 2007 Professional Certificate SeriesTake all four Professional series courses: Word Intermediate, Excel Intermediate, Access Intermediate and PowerPoint Advanced to receive the Certificate at the discounted price of $500. 3.2 CEU

Save $96 when you take all four of these courses!

Word 2007 IntermediateYou’ll learn how to work with sections, work with and format tables, use styles and AutoText, insert and format headers and footers, work with graphics, and explore templates. 0.8 CEU001749: TW, February 22 & 23 6 – 9:30 pm001750: TW, May 3 & 4 6 – 9:30 pmStewart-Calvert, Brooklyn Park 2 sessions, $149

Excel 2007 IntermediateYou’ll learn how to work with large worksheets, use multiple worksheets and workbooks, customize Excel, use advanced formatting, use list management, use advanced charting, document and audit, create and manage templates. 0.8 CEU

001751: TW, March 15 & 16 6 – 9:30 pm, 2 sessions001752: F, May 13 8:30 am – 4:30 pm, 1 session Stewart-Calvert, Brooklyn Park $149

Access 2007 IntermediateYou’ll create relational databases, work with related tables, define data entry rules, create advanced queries, use advanced query features, enhance forms, use advanced report features, and create charts. 0.8 CEU001753: F, April 298:30 am – 4:30 pm Stewart-Calvert, Brooklyn Park 1 session, $149

PowerPoint AdvancedLearn how to customize your presentations by applying and modifying themes and templates; using SmartArt graphics and tables; adding multimedia contact and interactive elements. You will also learn how to distribute your presentations using PDF and HTML, as well as how to integrate Word and Excel. 0.8 CEU000006: F, May 208:30 am – 4:30 pm Stewart-Calvert, Brooklyn Park 1 session, $149

For more information about culinary courses please contact Suzanne Ciebiera at 763.488.2724 or [email protected]

Spring 2011


Private Cooking Classes – NEW!Ever dream of cooking like a professional chef? Would you like to prepare and even serve a gourmet meal with a group of friends? We can design a private, guided cooking lesson in our professional kitchen and you can even serve it in our dining room or you can take it with you. You can choose from a variety of cuisines: French, Italian, Indian, Mexican, Thai or you can create an eclectic menu of several cuisines. You’ll need a minimum of four friends; price will vary depending upon the menu chosen. Expand and explore your culinary talent! Call today for more information!

Culinary Arts

Basic Pastry TechniquesExplore the magic of pastries and baking in three sessions. Have fun learning the fundamentals of combining just the right ingredients and utilizing the proper techniques to create a variety of classic treats. Some of the delicacies you will learn to make include traditional American-style pies and cookies, European-style layered cakes and tortes, buttercream icing, mousses, cream puffs, éclairs, and a fruit tart with crème pâtissière. 0.9 CEU001763: W, April 20 – May 46 – 9 pm Forpahl, Eden Prairie 3 sessions, $150

Catering Fundamentals Designed for those interested in operating a Food Cart, being a Personal Chef, running a Catering Service or gaining an understanding of licensing a food service operation.What you’ll cover: • Why do you want to start a food

business in Minnesota? • Overview of Food Safety• Licensing, who needs one and

how to obtain for a full service restaurant, food cart, personal chef or temporary vendor

• Cooking for a crowd offers challenges that require planning and care. This course will give you practical techniques to make the catering process easier and safer

0.9 CEU000000: W, May 25, June 1 & 8 6 – 9 pm Eisenreich, Brooklyn Park, 3 sessions, $150

Page16

Food Service

Food Manager Certification TrainingThis compliance training provides certification required by the State of Minnesota. This one-day program consists of a four-hour training session followed by a two-hour certification examination that meets federal, state and local regulations regarding food safety. Any owner or operator of a food establishment must employ one full-time certified food manager for each site to be in compliance. 0.6 CEU001754: S, January 22 8:30 am – 4:30 pm Forpahl, (MCTC) Minneapolis001755: M, February 28 2 – 9 pm Eisenreich, Brooklyn Park001756: S, March 26 8:30 am – 4:30 pm Forpahl, (MCTC) Minneapolis001757: M, April 25 2 – 9 pm Eisenreich, Brooklyn Park000000: S, May 28 8:30 am – 4:30 pm Forpahl, (MCTC) Minneapolis000007: M, June 20 2 – 9 pm Eisenreich, Brooklyn Park1 session, $150

Food Manager RecertificationThis course fulfills the requirements for re-certification under current Minnesota state law. NO EXAM is required. A Certificate of Attendance will be provided to each student. 0.4 CEU001758: S, January 22 8:30 am – 12:30 pm Forpahl, (MCTC) Minneapolis001759: M, February 28 2 – 6 pm Eisenreich, Brooklyn Park001760: S, March 268:30 am – 12:30 pm Forpahl, (MCTC) Minneapolis001761: M, April 25 2 – 6 pm Eisenreich, Brooklyn Park000000: S, May 28 8:30 am – 12:30 pm Forpahl, (MCTC) Minneapolis000008: M, June 20 2 – 6 pm Eisenreich, Brooklyn Park1 session, $95

For more information about Culinary courses please contact Suzanne

Ciebiera at 763.488.2724 or suzanne.ciebiera@

hennepintech.edu

For more information please

contact us at 952.995.1330

Spring 2011


Customer Service Contact Petra Marquart at 952.995.1342 or [email protected] for more information

Treating Your Customers Like GoldCelebrating 20 years as the best customer service class on the market! You will learn how to define service based on your real-world issues, how to integrate service into your daily customer interactions, the importance of customer relationship management, how to create closed-loop communication channels and create successful dialogue alliances, how to rebuild customer confidence when problems arise and how to consistently provide service during times of change and crisis. 0.6 CEU001654: W, March 16 & 231 – 4 pm Eden Prairie001655: R, April 7 & 149 am – Noon Brooklyn Park Thibault (Communications and Customer Service Expert), 2 sessions, $85


Customer Service for Government & Public AgenciesThe basic nature of public service is to work at the highest level of performance at the least possible cost. With public dollars under constant scrutiny from legislators and taxpayers, public workers perform under unique pressures. However, that doesn’t mean that customer service provided by federal, state, county and city agencies should be less than extraordinary.Customer Service for Government & Public Agencies addresses the behaviors and skills required for public sector employees to perform at the top of their game. It acknowledges the unique challenges and obstacles within public agencies and offers solutions, options and behaviors that maintain high quality performance.Appropriate for all levels and job descriptions. 0.25 CEU001656: R, February 171:30 – 4 pm Brooklyn Park001657: W, March 29 – 11:30 am Eden PrairieMarquart (Author, Customer Service Expert), 1 session, $49


"Your thought -provoking presentation helped give Minnesota managers an opportunity to think about and explore ideas and concepts essential to their continued effectiveness as managers and leaders within state government. Thank you for sharing your expertise and perceptive insights with us."Mary Lou Dresbach State of Minnesota - Council of Managers

Look for additional Customer Service classes:

Customer Service Skills for Police, Fire, First Responders, Security Guards, and EMS Professionals – page 22

Customer Service for Manufacturing Companies – page 42

Spring 2011


We can tailor make a skill based measurement tool to analyze what types of workplace education your employees need. You can evaluate the following knowledge and skill areas through an assessment:• Safety processes and procedures• Non-native English speakers occupational (workplace) English skills • Understanding of human resource policies• Quality • Customer service• Big picture understanding of the organization• Cross-training abilitiesAfter conducting a needs assessment with us you can be assured that your training investment will hit the mark and be most effective.

HTC specializes in customized training needs assessments

Call 952.995.1330 for more information.

Providing Extraordinary Service in Dental Health Care Whether you rely on Press Ganey or other tools to measure your patients’ satisfaction, you know that happy patients are critical to your practice’s success. This session will help ensure that your patients are happy. Used as the basis for customer service training programs presented to Metro Dentalcare, American Dental Association, American Academy of Dental Group Practices and Minnesota Dental Association and numerous dental practices throughout the nation, this program weaves the science of medicine into the humanity all patients bring to their dental-care experience. In this session, you will learn:• Why service is critical for

dental practices and the components by which service in dental health care is judged

• The four critical cornerstones for service success

• How to communicate effec-tively with patients and staff

• How to handle emotional and difficult situations with care

0.3 CEU001660: T, April 5 1 – 4 pm Petra Marquart – Author, Customer Service Expert, Eden Prairie 1 session, $49

Creating Patient Satisfaction in Medical Clinics & HospitalsWhether you rely on Press Ganey or other tools to measure patient satisfaction, you know that happy patients are critical to the success of any health-care organization. This customer service class will help you ensure that your patients are happy. Used as the basis for customer service training programs written for Fairview University Health System, Park Nicollet Health Services, Metro Dentalcare and numerous clinics, hospitals and other care facilities throughout the nation, this program weaves the science of medicine into the humanity all patients bring to their health-care experience.

In this session, you will learn:• Why service is critical for

health-care organizations and the components by which service in medicine is judged

• The four critical cornerstones for medical service success

• How to communicate effec-tively with patients, staff and family members


• The dynamics of working from your own personal power

0.3 CEU001661: W April 6 1 – 4 pm Brooklyn Park001662: T, April 19 9 am – Noon Eden Prairie Petra Marquart – Author, Customer Service Expert, 1 session, $49

Research has shown that a needs assessment is the wisest first step in any type of training initiative.

Does your organization want to invest in training, but doesn’t know where to start?

Page18



Contact Petra Marquart at

952.995.1342 or petra.marquart@


Spring 2011


Emergency Medical Services

EMT Refresher This course is designed for currently working EMT`s who wish to renew their certification in a new format. Topics will be reviewed with skills practice following. Practical skills will be tested with use of medical or trauma scenarios. Use of high-fidelity simulation manikins (SimMan & SimBaby) makes the patient’s cases more realistic. CPR Recertification is included in class. Meets MN EMSRB & NREMT requirements. 2.4 CEU - 24 hrs CME001604: R, January 20 6 – 9:50 pm F S, January 21 & 22 8 am – 6 pm Eden Prairie001605: R, January 276 – 9:50 pm F S, January 28 & 29 8 am – 6 pm Brooklyn Park001607: R, February 10 6 – 9:50 pm F S, February 11 & 12 8 am – 6 pm Brooklyn Park001606: R, February 17 6 – 9:50 pm F S, February 18 & 19 8 am – 6 pm Eden Prairie001609: R, March 3 6 – 9:50 pm F S, March 4 & 5 8 am – 6 pm Brooklyn Park001608: R, March 10 6 – 9:50 pm F S, February 11 & 12 8 am – 6 pm Eden Prairie3 sessions, $235

CPR – Health Care Provider (Initial)CPR certification is provided at Health Care Provider level for those who are required to attend by their employer or certification level (NA, LPN, RN, EMT, Police, Fire, etc.) Participants receive needed information regarding heart attacks and strokes. Skills included are CPR for Adult, Child, Infant, two person CPR, use of face masks, bag valve mask (BVM), Automatic External Defibrillator (AED), obstructed airway maneuvers for all age groups. This course meets CPR requirements for EMT, nursing and dental programs.Certification is valid for 2 years. Required book available at BP or EP campus bookstore. 0.8 CEU – 8 hrs CME001582: S, January 15 8 am – 4 pm Eden Prairie001583: S, January 22 8 am – 4 pm Brooklyn Park001584: S, February 12 8 am – 4 pm Eden Prairie001585: S, February 19 8 am – 4 pm Brooklyn Park1 session, $88

CPR – Health Care Provider (Refresher)Designed for persons needing recertification for (Infant/Child CPR), (Adult, Child & Infant) or Health Care Provider CPR by the American Heart Association (AHA). For more information, call 952.995.1320. (Prereq: Must have CPR training within the last two years. Current Red Cross CPR for the Professional Rescuer cards are also acceptable.) 0.4 CEU - 4 hrs CME001586: R, January 13 6 – 9:50 pm Eden Prairie001587: R, January 20 6 – 9:50 pm Brooklyn Park001588: W, February 16 6 – 9:50 pm Eden Prairie001589: W, February 23 6 – 9:50 pm Brooklyn Park001590: T, March 22 6 – 9:50 pm Eden Prairie001591: T, March 29 6 – 9:50 pm Brooklyn Park001592: M, April 11 6 – 9:50 pm Eden Prairie001593: M, April 18 6 – 9:50 pm Brooklyn Park1 session, $55

Continued on page 20.

First Responder, EMS and Fire Protection

First Responder, Emergency Medical Services and Fire Protection courses are offered / delivered in three different ways:1. Traditional classroom courses; 2. self-paced online courses; and 3. American Heart Association® online / classroom blended skills (BLS) courses.

Page19

“Absolutely the best refresher course I've taken.”

“The teacher was great and extremely knowledgeable.”

“Very fun and educational - the instructor had a lot of information to share - easy to remember and understand.”

“Everything was great - atmosphere and instructor!”

“Awesome instructor.”

– Students from EMT Refresher course, December 3-5, 2010

Customized Training Services Expands Continuing Education For All RespondersSee article on page 39 for more information.

Spring 2011


“I can not speak highly enough of

HTC’s Simulation Lab. In May we put our first fire

cadet class through the simulation

training and it was a fantastic experience!

The MFD Fire Cadets came back from HTC excited

and feeling very confident. Your staff

were exemplary, their experience

obvious and their guidance invaluable.

It is my hope to permanently

incorporate simulation training

into our fire cadet curriculum from

here on out.” Charlotte Holt

Deputy Chief for EMS Minneapolis Fire

Department

1 2 3American Heart Association® online/classroom blended skills (BLS) courses

American Heart Association® E-learning courses are delivered in three parts:

Online PortionStudents must first complete the online portion of the course at http://www.onlineaha.org/. Click on the Course Catalog tab and choose the class you wish to take. Register, pay for and complete the online portion of your chosen course.

Print CertificateWhen you are finished with the online portion of the course, print the course Certificate of Completion. Bring the certificate with you to the classroom skills practice/checkout session you choose to attend. CPR courses are applicable to initial or refresher students.

Skills PortionStudents should now go to www.hennepintech.edu/cts.Click on the Browse for Classes link. Register and pay for the classroom skills portion of your chosen course.Upon skills completion, your instructor will issue your certificate and appropriate CPR card.

CPR – BLS Health Care Provider – Online0.5 CEU001623: R, January 20 5 – 7 pm Brooklyn Park001622: R, January 27 5 – 7 pm Eden Prairie1 session, $30

Heartsaver® CPR & AED Online0.3 CEU001621: R, January 20,5 – 7 pm Brooklyn Park 001620: R, January 275 – 7 pm Eden Prairie1 session, $30

AHA CPR InstructorThis course is the first of the three-step process for becoming an AHA Health care Provider instructor. The core Instructor course provides uniform instructor training to create effective and accurate ECC Instructors. Successful completion of this course followed by teaching a course monitored by a current instructor and aligning with the Training center of your choice completes the requirement of Certification as an AHA CPR Instructor. (This class is also offered for college credit, but you must apply to the college and then register.) 1.6 CEU001594: F, February 4 & 118 am – 4 pm Yetzer, Eden Prairie2 sessions, $150

CPR Instructor RecertificationDesigned to update current CPR instructors in American Heart Association (AHA) newest basic life support policies, philosophies, and guidelines. Perform all health care provider skills, complete written test and present a demonstration lecture. On completion, CPR instructor status will be renewed for two years. AHA Community Training Center (CTC) discussed. For more information, call 952.995.1320. (Prereq: Current AHA BLS Instructor card.) 0.8 CEU001595: R, February 10 8 am – 4 pm001596: F, March 188 am – 4 pm001597: F, April 88 am – 4 pmYetzer, Eden Prairie 1 session, $95


Spring 2011


First Responder Refresher – OnlineThis course blends online training with hands-on classroom skills training. You start your training with orientation to the program including CPR Recertification written/skills testing, then from home, school, work or anywhere you can access a computer and the Internet. You will work within a rich, interactive, multimedia CD -ROM (WEB-ROM) that connects live to the Internet so instructors can track your progress and assist when you need help. Audio, video, virtual reality scenarios, text, quizzes, and even a virtual game show will enhance your learning experience and test your knowledge and skills. The course meets US Department of Transportation (DOT) and Minnesota Emergency Medical Services Regulatory Board (EMSRB) requirements. Two-year EMSRB First Responder Certification is issued upon completion. Up to eight (8) hours of hands-on skill practice and practical tests, on campus, are required. 8 hours will be online. (Prerequisite: Current MN 1st Responder Certification) 1.6 CEU – 16 hrs CME001610: S, January 228 am – 4 pm Eden Prairie001611: S, January 29 8 am – 4 pm Brooklyn Park001612: S, April 2 8 am – 4 pm Eden Prairie001613: S, April 16 8 am – 4 pm Brooklyn Park1 session, $220

Advanced Cardiac Life Support - ACLS (Initial)This course follows the American Heart Association (AHA) guidelines for ACLS. Didactic information and practical skills needed to handle events leading up to, during and following a cardiac arrest are included. With successful completion of written and skills evaluations you will receive a two year completion card. A student manual is included in course fee. (Prereq: Current CPR for Health Care Professional card, health care provider [MD, RN, Paramedic, Respiratory Therapist, or Allied Health Personnel], basic knowledge of heart anatomy, cardiac medications, reading and interpreting ECG rhythms.) 1.6 CEU001598: R F, February 3 & 4 8 am – 4 pm Eden Prairie001599: R F, February 17 & 18 8 am – 4 pm Eden Prairie2 sessions, $295

ACLS (Refresher Only)This eight-hour refresher course follows the AHA guidelines for ACLS. Updates on new medications, stroke management, use of 12-Lead ECG's to classify cardiac patients is included. With successful completion of written and skills evaluation you will receive a two year completion card. Student manuals are available to purchase. (Prereq: Current CPR for Health Care Professional card, health care provider [MD, RN, Paramedic or Allied Health Personnel]) 0.8 CEU001600: F, February 4 8 am – 4 pm Eden Prairie001601: F, February 18 8 am – 4 pm Brooklyn Park001602: F, March 48 am – 4 pm Eden Prairie001603: F, March 11 8 am – 4 pm Brooklyn Park1 session, $175

Pediatric Education for Prehospital Professionals (PEPP)Pediatric Education for Prehospital Professionals (PEPP) represents a comprehensive source of medical information for the emergency care of infants and children. PEPP is designed to give prehospital professionals the education, skills, and confidence they need to effectively treat pediatric patients. Developed by the American Academy of Pediatrics, PEPP specifically teaches how to better assess and manage ill or injured children. The one day BLS course is geared towards First Responders and EMT Basics, while the two-day course is required for EMT-I and Paramedic providers. 1.6 CEU001614: FS, March 4 & 5 8 am – 4 pm Eden Prairie2 sessions, $220

Pediatric Advanced Life Support (PALS) InitialThe goal of the PALS course is to aid the pediatric healthcare provider in developing the knowledge and skills necessary to efficiently and effectively manage critically ill infants and children. Current AHA Healthcare Provider certification is required. 1.6 CEU001615: FS, January 14 & 15 8 am – 4 pm Eden Prairie001616: FS, January 21 & 22 8 am – 4 pm Brooklyn Park2 sessions, $225

Emergency Medical Services Pediatric Emergency Simulation Training offered in January 2010

“was one of the best and most interesting trainings I have been to, instructors were awesome!! what a great area of EMS to make ‘fun’ and ‘interesting’, keep up the good work! Parents everywhere should be thankful for what you are teaching to us so we can be more prepared, and may be a little more comfortable when caring for their children... you guys rock!!! Thanks!”

– Don Gregerson

Customized Training Services Expands Continuing Education For All RespondersSee article on page 39 for more information.

Spring 2011


Pediatric Advanced Life Support (PALS) Refresher This class will provide you with the latest information to prevent and recognize pediatric patients who are at risk for cardiac arrest. Review of cognitive and psychomotor skills needed to resuscitate and stabilize infants and children in respiratory failure, shock or cardiopulmonary arrest are included. For more realistic scenarios, a High Fidelity SimBaby manikin will be utilized. AHA PALS certification will be issued upon successful completion. 0.8 CEU001617: S, January 15 8 am – 4 pm Eden Prairie001618: S, January 22 8 am – 4 pm Brooklyn Park1 session, $150

Assessment and Treatment of Trauma (ATT)A new international continuing education course from the American Academy of Orthopedic Surgeons (AAOS) that represents the state of the art in prehospital trauma assessment and management. ATT offers students an engaging course that expands their knowledge of trauma concepts and promotes critical thinking through case based learning, hands on skills station, live action video and small group scenarios. 0.8 CEU 001619: F, March 18 8 am – 4 pm Eden Prairie 1 session, $150

To Protect and Serve Customer Service Skills for… Police, Fire, First Responders, Security Guards and EMS Professionals *POST Board CertifiedThe heroics, skill and bravery involved in dealing with an emergency are only a part of the story. The rest includes the loss, pain and trauma that most people experience anytime they are faced with trauma or loss. It’s true that people want well trained and highly skilled professionals to deal with the incredible challenges an emergency often creates.

But equally as important is to remember that a human being - under unbelievable emotional strain – may need something more. They often need to be comforted, assured, supported and understood as their resilience fades and despair settles in. Just as the skills required to deal with an emergency are learned and practiced, the skills to provide impeccable service must be learned and practiced, as well. In this seminar, written specifically for peace officers, fire fighters, emergency professionals and first responders, you will learn:• Why service skills are as

important as technical skills• The impact of service on

your department’s community support

• How service affects morale and teamwork

• The 4 cornerstones of service and how to build on them

• How to communicate effectively and positively while under stress

• The importance of dealing with emotional behaviors effectively

• How to choose to perform and function at your best daily

0.35 CEU001663: W, April 20 8:30 am – Noon Eden Prairie001664: T, April 26 1 – 4:30 pm Brooklyn Park, Law Enforcement CenterMarquart (Author, Customer Service Expert),1 session, $49


How to Deal with Pets and Other Animals While Rescuing People – NEW!This isn’t about saving animals’ lives! It’s about removing the risks and barriers emotionally distraught animal owners can create in the middle of a crisis.As a firefighter, first responder, or police officer, your job is to save lives and be safe in the process.

But what happens when someone refuses help, risks their own safety or puts you in peril to save their pets or other animals they consider too valuable to lose? Animals are a key part of our culture and the human-animal bond is incredibly powerful. Moreover, animals (livestock) play significant roles in our health, nutrition and economy, especially here in Minnesota. The reality is that you will encounter animals in emergencies and disasters and because of this, you may face added health and safety risks. In addition, you may experience delayed response times when animals obstruct access, complicated evacuation and decontamination plans, increased incidence of re-entry into unstable environments and a public relations nightmare when animals aren’t dealt with humanely and compassionately. You will learn• To be safe on the job when

animals are encountered• How to help protect the health

and mental well being of families and our communities

• How to recognize the importance of dealing with animals in disasters and act on it with appropriate training and equipment

• To become a valuable EMAC resource when firefighters with animal handling skills are needed

0.3 CEU001713: M, February 7, 7 – 10 pm (Small Animal) Brooklyn Park – LECJEC001714: R, February 24, 7 - 10 pm (Large Animal) Brooklyn Park – LECJEC001715: M, March 21 7 - 10 pm (Small Animal) Eden Prairie001716: R March 24, 7 – 10 pm (Large Animal) Eden PrairieJanet Olson, DVM, BART (Basic Animal Rescue Training) Founder and President1 session, $79

Emergency Medical Services"Most realistic mannequin simulation

available. Incredible experience, wish we

could have done more."

"The interactive voice and response of the sim-man was very

realistic and helpful."

"Realistic scenario practicing is key to

developing a competent EMS clinician/

provider... and the high fidelity simulator

does that."

"I wish we could do more of these!"

"Good learning experience."

- Simulation training students in EMS

and nursing

– Please note:

there are separate courses

for large and small

animal.

Spring 2011


First Responder Blended e-Learning


Page23

Become a Certified First Responder Online!

• CPR certification • airway management • AED • oxygen administration• medical/trauma patient

assessment • bleeding control • pathogens awareness

• splinting • back boarding • medical emergencies • moving patients • infant/child

emergencies • State of Minnesota

2-year certificate

An exciting new development in EMS training is the new blended E-learning approach, which combines the convenience of the media-rich, state-of-the-art online courses with intense classroom practical skills. CD Web-ROM enables you to access the online portion of your training from any computer that has internet capability. But, still learn practical skills from EMS field experts.

1st Responder, 1st Responder Refresher, ITLS, IV Therapy, Understanding EKG's - See credit courses - www.hennepintech.edu

For EMT and other credit EMS classes, view our course schedule at www.hennepintech.edu or contact Kai Hjermstad at 952.995.1313.

Creating Patient Satisfaction in Medical Clinics & HospitalsWhether you rely on Press Ganey or other tools to measure patient satisfaction, you know that happy patients are critical to the success of any health-care organization. This customer service class will help you ensure that your patients are happy. Used as the basis for customer service training programs written for Fairview University Health System, Park Nicollet Health Services, Metro Dentalcare and numerous clinics, hospitals and other care facilities throughout the nation, this program weaves

the science of medicine into the humanity all patients bring to their health-care experience. In this session, you will learn:• Why service is critical for






0.6 CEU001661: W, April 61 – 4 pm Brooklyn Park001662: T, April 199 am – Noon Eden PrairieMarquart – Author, Customer Service Expert,1 session, $49


Not sure which class is right for you? Do you need some guidance or have a question?

Call us at 952.995.1313

We would be happy to provide professional advice and assist you in making the right choice & the most of your training dollars!

Spring 2011


“I am very hesitant to hire trainers outside of

Children's to present on topics related to

pediatric emergencies. Al [Benney] is a rare exception. He knows

his stuff. He is a very skilled presenter and I

never have to wonder if he really knows how to

teach pediatric skills. I've enjoyed working

with Al and wanted to pass along some of the

great feedback we've been receiving from your

simulation training. I have to stress that Al is

the biggest part of this. You could have all the

simulation technology in the world but without

the relevant experience and presentation style

Al brings to the training, it would not have the

same impact. I truly believe we are

improving provider skills in handling

pediatric patients as a result of these training

opportunities.”– Kristi Moline

Emergency Medical Services for Children

For more information, contact Bernie Vrona,

952.995.1329 or [email protected]

Safety Coordinator – Occupational Certificate Safety Coordinators are a key position with great responsibility within many organizations. They can save companies tens of thousands of dollars while protecting their most important asset, their employees. Safety Coordinators are responsible for the health and safety of employees, which includes organizational safety policies, procedures, practices and administrative controls for safety. They are also responsible for employee training and compliance in such areas as hazard recognition and control, industrial hygiene, fire protection, accident investigations, regulatory inspections, and laws, regulations, and standards. 30 Credits

See our website for more information.

Environmental Health & Safety

Fire Protection

Wildland FirefightingS-130 Basic Wildland Firefighter, S-190 Introduction to Fire Behavior, and L-180 Human Factors on the FirelineThese three courses are taught in series beginning with S-190, which provides instruction in the primary environmental factors that affect the start and spread of wildfire and recognition of potentially hazardous situations. S-130 is designed to provide entry-level firefighting skills. The L-180 Human Factors on the Fireline is included as part of this course. 4.0 CEU

Prerequisites:IS-100 Intro to ICS and IS-700 NIMS are a requirement for red carding wildland firefighters. These courses can be taken online at http://training.fema.gov/EMIWeb/IS/crslist.asp either before or after this training. 001792: MTWRF, March 14 – 18 8 am – 4:30 pm Sherman, Eden Prairie5 sessions, $195

For more information call 952.995.1313 or visit www.hennepintech.edu/cts

Hennepin Technical College has trained hundreds of critical care nurses, acute care professionals and EMS responders using state-of-the-art simulation technology in our two simulations centers on campus and our mobile simulation center. We can deliver simulation training to your staff, either at your facility or at ours. Not only can we teach your staff how to teach using simulation, we can also train your teams. We will meet with your staff to develop and customize the scenarios to meet your needs.

Topics include: • Pulmonary, Cardiovascular Disorders • Neurological, Endocrine Disorders • Renal, Gastrointestinal Disorders • Hematologic, Multi-system Disorders • Critical Care Skills Verification I & II• Trauma, Advanced Airway

On Campus or At Your Facility State-of-the-Art Simulation Technology


Spring 2011


InDesign (Brochures, Flyers & Booklets)InDesign is a robust and easy-to-use design layout application. With it, you can create newsletters, brochures, mailers, or any other kind of document. Although it contains many more layout features than word processing applications offer, it's still easy to use. You will also use InDesign to combine text and graphics as you create the layouts you need for your document. 0.8 CEU 001799: F, April 8 & 154 – 8 pm Howlett, Brooklyn Park 2 sessions, $199

Illustrator (No Drawing Experience Needed!)Adobe Illustrator is likely the most sophisticated electronic drawing package in use today. This course introduces students to the fundamental concepts and skills required to utilize Illustrator. Students learn how to use the work area and toolbox to create and edit paths, apply and edit an object’s stroke and fill, create and edit gradients, and use additional features such as the transparency palette to create their own dynamic graphics. 0.8 CEU001800: F, February 11 & 184 – 8 pm Howlett, Brooklyn Park 2 sessions, $199

PhotoshopIn this course you will select appropriate resolutions for different image and output types, resize and crop image areas, select image areas using the Lasso, Marquee, and Magic Wand tools, and use alpha channels to save and load selections. You will create and manipulate multiple layers to composite images easily, apply blending and shading effects to create realistic composites, and select colors using the Color Palette, Color Picker, and Eyedropper tool. You will also use Photoshop’s painting tools to create artwork or retouch photographs, add and format text within an image, apply layer effects and filters to create special effects including lighting effects and textures, and modify the brightness, contrast, color balance, hue, and saturation of images. You will also save images in file formats for use with other applications and the Web. 0.8 CEU001798: F, January 21 & 284 – 8 pm Howlett, Brooklyn Park 2 sessions, $199

Continued on page 26

Graphic DesignWhether you’re a graphic designer, involved in marketing, teaching online, a technical communicator or someone who needs to make your work stand out, our classes are designed to upgrade and enhance your skills. These powerful tools can accelerate your career, you just need to learn how to use them – let us train you.


Wired for Spring – NEW!As the world evolves and changes, so does the need to update our floral design abilities and styles. This course is designed for individuals with a diploma as a professional florist or at least 3 years design experience in the floral industry.This hands-on design class will focus on how to enhance, and breathe new life into day-to-day spring season arrangements. The addition of different textured materials such as wire, lichen, bark, and mosses to create

interest as well as make them eye catching. Come and learn new techniques, which will help you step outside your design comfort zone, and help you become a better informed and on trend designer. All materials needed to create arrangements will be provided in class. Please bring your own tools. 0.3 CEU001850: W, March 2 6 – 9 pm Kotecki, AIFD, Brooklyn Park1 session, $75

Floral Professional DevelopmentPlease contact Suzanne Ciebiera at 763.488.2724 or [email protected] for more information

Spring 2011


Graphic Design

Page26

Advanced Photoshop: WOW (fix the file)This seminar is for those who are serious about improving their colour images on the printed page. The seminar is sharply focused on image enhancement and colour correction, emphasizing the use of input/output curves to improve image quality. Topics include: • It's all about the Curves!• Color principles of correcting

images for print and on screen industry standards.

• Analyzing channel by channel• ICC Color Profiles why they are

needed.• Quick fixes.• Correcting images by the

numbers.• Enhanced layer blending • Channels, Channels, Channels• Finding Neutrals (black, white &

grey adjust)• Corrections in; RGB, CMYK &

LAB.• Sharpening by Channel and

layers.• Bring focus by using a blur!• Image density and adjustment.• Black and White conversions.• Tonal adjustments• Color enhancement through

layers, channels and curves. 1.0 CEU001822: R F, March 17 & 189 am – 2 pm Howlett, Brooklyn Park 2 sessions, $259

CREATIVE Photoshop and Illustrator Integration – NEW!Designed for industry users and advanced students. Bring your knowledge of Photoshop and Illustrator to a level of integration and maximize you potential. Real world scenarios are the key to learning these programs. This course will enable you to implement techniques that will allow you to cross between these two powerful applications and know when and why you should use certain tools and formats.

Creating a project to multiple medias, such as; web, video, and various print outputs, utilizing shortcuts, save yourself time, creating custom symbols and actions, modifying your pallets and creating that perfect bag of tricks that will give you that edge on the competition. 1.0 CEU001848: T, W March 15 & 169 am – 2 pm Howlett, Brooklyn Park 2 sessions, $259

Web ProductionWant to bring your web design skills into real world scenarios? This dynamic 4-hour seminar will open your eyes to a very high overview of the web and freelancing. Creating a project proposal, estimating and prioritizing your time, shortcuts and saving yourself time, invoicing your client, buying domain names and hosting your websites online, FTP, creating custom email addresses, analyzing web stats, raise brand awareness with Twitter and Facebook social networking, attracting visitors to your website, Google ads, Facebook ads, email newsletters, making money with your website, creating a media kit with demographics about your website to approach companies and sell your own ads, CMS/Content Management Systems, Wordpress, simple e-commerce shopping carts, databases, forming a web business, partnerships & agreements, do's & don'ts, and more. 0.4 CEU001801: F, February 189 am – 2 pm Griess, Brooklyn Park 1 session, $259

Web Design for Mobile Devices – NEW! The exploding popularity of smart phones is revolutionizing the way people access the web. Creating content for these devices presents a new set of challenges to designers, and the companies that are eager to reach this new emerging market.This class will cover the best practices behind crafting the perfect mobile web site, what makes a mobile site different from a full desktop site, how to target your design for mobile devices, creating sites that work across various platforms, mobile specific HTML, CSS3 and HTML5 support for mobile devices, mobile user interface design, techniques for converting existing sites into mobile specific versions, and how to direct users to mobile sites through device detection. 1.0 CEU001823: F, March 4 9 am – 3 pm and S, March 5, 9 am – 1 pm Wilsie, Brooklyn Park 2 sessions, $199

Exploring CSS3 – NEW!CSS3 is a the next stage in the evolution of designing for the web. CSS3 provides powerful new options that helps designers to create new and compelling experiences for users. This engaging 4 hour seminar will show you what’s new in CSS3, how to use CSS3 in your designs and to plan for ‘graceful degradation’ in browsers that don’t support it, using the new RGBA property to gain greater control over color and opacity in your designs, using CSS3 to create animations and transformations, and some of the exciting new ways to apply CSS3 styles to the new markup elements in HTML5. 0.4 CEU001824: F, March 410 am – 2 pm Wilsie, Brooklyn Park 1 session, $179

Please contact Suzanne Ciebiera

at 763.488.2724 or suzanne.ciebiera@


Look for additional Information Technology classes on page 33.

Spring 2011


Home Inspection

Home Inspection TrainingHennepin Technical College is partnering with the American Home Inspectors Training Institute (AHIT) to offer you the nation's leading home inspection training program. This course will enable you to both start and operate your own successful home inspection business or to be a significant contributor in an established company. Our step-by-step processes and extensive experience coupled with our proven track record of successfully preparing and supporting thousands of home inspectors makes this program the right choice for you. Day One• Introduction to the course • Virtual home inspection • PowerPoint curriculum Day Two• First home inspection • Tool demonstration • PowerPoint curriculum Day Three• Second home inspection • Work on report writing • Marketing and Q&A

Our hands-on classroom training will show you how to succeed as a professional home inspector. Perform 2 actual inspections with our instructors. Our distance learning programs will help you learn how to perform a professional inspection on your own time, in your own home, and at your own pace. All of the material will be shipped to your door. You'll learn independently, but not alone; you’ll have unlimited instructional support. This class is delivered blended: 3 in class sessions and online. 3.0 CEU001764: FSN, January 28 – 308 am – 6 pm001765: FSN, March 25 - 278 am – 6 pm000000: FSN, May 20 – 228 am – 6 pm000000: FSN, July 15 – 17 8 am – 6 pmEden Prairie 3 sessions + online, $1,795

Register one month in advance and receive a $300 discount.

Home Inspection Training - OnlineLearn how to perform a professional inspection on your own time, in your own home, and at your own pace. All of the materials will be shipped to your door. You’ll learn independently, but not alone, with unlimited instructional support. The eight course study modules and books, combined with audio and visual tutorials, photos of numerous inspection scenarios, practice exercises and quizzes, provide you with a step-by-step process for executing a complete, thorough, professional home inspection and producing a professional home inspection report. Information is also provided on how to successfully start up and market your home inspection business. Take exams online and receive instant feedback. 7.0 CEU001766: Online, $995

Human Resource Management / Supervision / Management

Supervising in a Manufacturing Environment8-part SeriesThe manufacturing industry frequently fills supervisory openings with the most highly-skilled employee, regardless of his/her supervisory skills, knowledge and abilities. This Manufacturing Supervisory Development Series delivers industry specific supervisory training. The program targets the skills manufacturing supervisors need to achieve higher levels of employee involvement and effectively deal with employment issues. This is not a “canned” supervisory/leadership program. We’ve stripped out

the issues that don’t apply in a manufacturing setting, and topics not found in traditional supervisory / leadership courses have been added. Examples, case studies, class discussions and materials will reflect the supervisory role in the manufacturing environment. You will learn:• Guiding Principles for

Supervision• Building & Maintaining a

Productive Staff• Leading Change• Situation Analysis• Decision-making

• Employee development and training

• Performance management• Managing and Resolving

Conflict• The Business of Manufacturing• Communication• Operating Formats• Creating a Safe Work

Environment2.4 CEU001659: W, February 23 – April 13 1 – 4 pm Welchlin, Brooklyn Park8 sessions, $475


For more information please contact Jonathan Stuart at 763.488.2734 or [email protected]

Human Resource Management / Supervision / Management classes continued on page 28

Page27


Spring 2011


Human Resource Management / Supervision / ManagementFor more information please contact

Jonathan Stuart at 763.488.2734 or jonathan.stuart@

hennepintech.edu

Resolving Conflict in Work and Life• Do you experience personal or

workplace conflict?• What is your individual conflict

resolution style?• Would you like to improve your

interaction with people from different backgrounds?

This workshop will give you a reliable assessment of your own conflict resolution skills and then present a framework for resolving disagreements concerning your-self and in helping others. The material will be presented through role plays and interactive case studies, plus each participant will take the Intercultural Conflict Style Inventory. The skills learned in this course will assist you in interacting with those from other cultures, teaching in a multicul-tural classroom, negotiating and mediating creative solutions, and identifying strategies to deal with internal issues. The instructor is a qualified neutral through the State of Minnesota and practices com-munity and workplace alternative dispute resolution. 0.3 CEU001637: F, March 4 9 am – Noon001638: M, March 7 5:30 – 8:30 pmStuart, Brooklyn Park1 session, $135


Working in Diverse SettingsNo matter where you work the chances are that it is becoming more diverse. Our co-workers, customers, clients, and classrooms include people who we must deliberately orient ourselves toward. This course explores how to provide leadership, customer service, and professional communication in diverse settings. It builds upon the foundations of the cultural competence and conflict resolution courses to broaden participant’s application skills. You will learn how to improve your workplace interactions, increase your knowledge of how culture influences the way we relate with others, and identify your own (U.S.) communication style. Your learning will be enhanced through experiential activities and interactive scenarios. 0.3 CEU001639: M, February 28 5 – 8 pm001640: T, March 15 – 8 pmStuart, Brooklyn Park 1 session, $135


Developing Cultural Competence in the WorkplaceAudience: school teachers, health care providers, HR professionals, supervisors.• Do you serve, teach or manage

people from different cultures?• Would you like to improve your

understanding and interaction with culturally diverse people?

This two part, six hour, workshop first gives you a reliable assessment of your own cultural competence and then presents a framework for you to improve your social interaction with those from different cultures. We will look at the topic of “culture” particularly related to race and ethnic identity and each participant will take the Intercultural Development Inventory tool (a $50 value). Identifying your own competence will assist you in teaching, managing, or providing service for people from other cultures, doing business overseas, and developing organization wide structures that support intercultural development. 0.6 CEU001635: MT, February 21 & 22 5:30 – 8 pm Stuart, Brooklyn Park2 sessions, $165


Cultural Competence Certificate SeriesTake the three courses below as part of a bundled program for the low cost of $300, (just $250 for groups of four or more), and receive a professional credential that sets you apart.

This certificate is helpful for all individuals who want to increase their professional credentials, but is especially targeted for those in education or health care, law enforcement and emergency service providers, HR professionals, and managers or supervisors.

“This without question has been the best speaker and best

presentation of material of any class

I have been at over the past twenty years.

Exceptional!”

- participant from a cultural competence

course

“I have to say that this class was the best training class

I have attended. The instructor was

wonderful!!! He kept the class moving and did things that were really fun so it kept

your attention the entire time. He was a great speaker and

kept the class involved at all times but he did not make anyone feel

uncomfortable like some of the training

sessions I have attended. You actually

wanted to add your input. I really did

learn something at this class.”

- participant from a leadership course

Page28

Spring 2011


Human Resource Management / Supervision / Management – NEW! For more information please contact Jonathan Stuart at 763.488.2734 or [email protected]

Cultural Competence for Educators – NEW!This workshop builds on the concepts featured in the Cultural Competence Certificate courses and adapts it to the educational environment. Whether you are a teacher, staff, or administrator you’ll come away with practical tips for interacting with diverse students and co-workers. The instructor has experience both working in K-12 education and has presented the material in schools at all staff workshop days. In addition this course is approved by the MN Board of School Administrators. 0.3 CEU001641: T, March 8, 5 – 9 pm001642: F, March 25, 9 am – NoonStuart, Brooklyn Park, 1 session, $125

Work/Life Balance SeminarThis course is based on research over the last twenty years which points to that fact that the average U.S. worker has increased their productivity while working longer hours. So, why are we working more instead of having our own time? We will explore the concept of creating margins that allow a balance between responsibilities at work and home while creating time for leisure. You will come away with specific strategies and a targeted action plan for making “balance decisions”. The instructors share practical application ideas from a wide range of perspectives including The Overworked American, Let Your Life Speak, and The 4-Hour Workweek. This will be a transformative learning opportunity related to how you think about the meaning of work and vocation. 0.3 CEU001633: S, March 5, 9 am – Noon001634: R, March 10, 5 – 8 pmStuart, Brooklyn Park 1 session, $100

Managing Difficult Personalities to Increase Productivity and Cooperation – NEW!Many, if not most, managers have struggled or continue to struggle with one or two individuals who make work life difficult and disrupt the harmony needed to achieve the organization's goals. Managers at all levels need to be aware of interpersonal behaviors that interrupt workflow and cooperation on the job. This class will focus on seven personality issues that can have a profoundly negative impact on productivity and on-the-job cooperation. Awareness can help managers identify and respond to employees with these issues which will, in turn, have a positive impact on the organizational culture. Informed managers can respond to these individuals in a proactive fashion that will enhance morale, empower employees and increase productivity. 0.3 CEU001665: W, March 2, 1 – 4 pm Brooklyn Park001666: W, March 9, 1 – 4 pm Eden PrairieLambrecht – Author, Customer Service Expert 1 session, $49


Sales Techniques that Work! – NEW!As Larry Wilson once said, selling is not about “sitting on the edge of your chair and talking fast.” Selling is about uncovering the needs and wants of your client to find the right match with your products and services. This class will teach you the skills to accomplish this by building trust and long-term relationships for long term results. You will learn how to define consultative/relationship selling, prepare for the sales call using five proven methods of prospect research, how to focus on your client and to deliver a powerful business-to-business sales presentation.You will learn:• To develop a prospecting plan

and territory management map• To demonstrate trial-closing

and closing techniques• To develop a follow-up plan0.4 CEU 001669: W, April 20, 8 am – Noon Jeanette Grace, Brooklyn Park1 session, $59


Page29

Human Resource Management / Supervision / Management classes continued on page 30.

Spring 2011


Human Resource Management / Supervision / Management – NEW!

Communication Styles – NEW!Every person is wired differently in regard to their preferred communication/behavioral style. We sometimes find ourselves in power struggles, frustrated, or simply annoyed by certain people because we don’t understand them and they don’t understand us. This class will give you the tools you need to be a more effective communicator. We will identify your style and behaviors which help you and work against you. Together we will explore how your style affects others and what you can do to increase the power of your communication.Learning Objectives:• To analyze behaviors common

to each communication style.• To develop self-awareness of

how personal style impacts others.

• To demonstrate ability to use flexing techniques in communication.

0.4 CEU 001670: M, February 7 5:30 – 9:30 pm Grace, Brooklyn Park 1 session, $59 (+ $19.95 for book) Book required: People Styles at Work and Beyond: Making Bad Relationships Good and Good Relationships Better, Roger Bolton and Dorothy Grover Bolton - $19.95


Powerful Business Presentations that Move People to Action – NEW! Strong presentation skills are vital in building a successful business, as well as a successful career. In a demanding and competitive market, communicating effectively one-on-one, to a small group, or a large audience is the ultimate key to success. In this class you will learn how to deliver a persuasive message with integrity and professionalism.

A supportive dialogue process will be used to develop your own presentation skills based on your own presentation style. You will also identify personal methods for overcoming anxiety, creating openings to capture audience attention and facilitating controlled question and answer sessions.You will learn:• To analyze an audience.• To create powerful closes with

a call to action.• To design and present a mini-

presentation.0.4 CEU001671: W, March 238 am – Noon Grace, Brooklyn Park1 session, $59


Mastering Time – NEW!Time is a precious commodity and limited to 24 hours a day. Most people would jump at the chance to purchase more time if it were possible. Unfortunately, it isn’t. Effectively managing time allows you to create a balance between work and home life. To achieve this balance, you need to first identify and overcome internal and external time wasters, develop ways to say ‘no’ diplomatically, and understand and maximize energy cycles. Become a master of your time.You will learn:• To increase productivity with

use of time management tools• To apply prioritization methods

to daily planning• To complete a time

management plan.0.4 CEU001672: R, March 24 8 am – Noon Grace, Brooklyn Park1 session, $59


Effective Business Communication – NEW! Enhance your communication skills with other people and you will gain a competitive edge for you and the company for which you work. In this interactive class, we will explore your strengths and develop a plan to address the areas in which you seek to improve. This plan will include how to use powerful language for negotiation, how to analyze differences between communication preferences, how to evaluate personal first impression impact, to show effective use of questioning techniques, how to evaluate non verbal communication, and how to understand how communication can define a company’s culture.You will learn:• To design an informal

comprehensive proposal.• To list components of

communication process.• To practice effective listening

procedure.0.4 CEU 001707: W, February 9 8 am – Noon Grace, Brooklyn Park1 session, $59


Page30

Spring 2011


Human Resource Management / Supervision / Management – NEW!

Taking Charge of Your Success – NEW! Remaining motivated and positive can sometimes feel like an insurmountable task. Employees are expected to perform at higher levels and produce more than ever before. The days of longevity between company and employee are gone. To remain at the top of your professional game, it is imperative to be in charge of your success. This begins with developing a positive attitude and staying motivated, which isn’t an easy task! It requires the ability to identify intrinsic and extrinsic motivators. It means knowing how to identify stressors and using techniques to manage them. The time to take charge of your success is now.You will learn:• To evaluate current levels of

motivation and positivity.• To develop the power to

influence your environment.• To write a customized plan

for success.0.4 CEU001673: M, January 315:30 - 9:30 pm Grace, Brooklyn Park1 session, $59


Creating and Managing Great Meetings – NEW! Have you ever dreaded going to a meeting because you knew it would go on and on and on? What about being in a meeting and feeling as if it was going in circles? How many times have you left a meeting and thought, “That was a waste of my time”? These are common reactions to poorly managed meetings. Managing meetings is an art. Properly planned and facilitated meetings generate creativity, productivity, and clarity. Learn to create and practice productive meetings people WANT to attend by identifying common meeting sabotages, understanding and assigning meeting roles, and answering the question, “The meeting is over, now what?”You will learn:• To use a meeting planning

process• To develop creative

approaches to running meetings

• To facilitate a productive and useful meeting

0.4 CEU001674: R, April 145:30 - 9:30 pm Grace, Brooklyn Park1 session, $59


Front Desk Safety and Security – NEW!If you are at the entry or ‘front desk’ of a business of any kind, you need to know that safety and security begin with you. But what does that mean? Violence in the workplace is a serious safety and health issue. Its most extreme form, homicide, is the fourth-leading cause of fatal occupational injury in the United States. According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), there were 564 workplace homicides in 2005 in the United States, out of a total of 5,702 fatal work injuries. It was concluded that frontline/front desk staff are at risk to encounter OSHA classification Type III violence in their daily tasks. Type III workplace violence consists of an assault by an individual who has some employment-related involvement with the organization or by a current or former employee, coworker, supervisor, former spouse or significant other or some other person who has a dispute involving the workplace or an employee. In this course, you will increase or establish your awareness of dangerous behavior patterns, critical emergency notification processes and de-escalation techniques that will help protect you from potentially fatal harm. You will learn:• 360 degrees of awareness • How to read visitors (screening) • How you are likely to respond in

a crisis0.3 CEU 001708: T, January 11 1 - 4 pm001709: T, February 15 1 - 4 pm001710: T, March 151 - 4 pmTim Blaylark - Airport Police Department Training Coordinator, Head Instructor Bearpath Martial Arts, Law Enforcement Center1 session, $49


Page31

Spring 2011


Rigging Inspection & Signal PersonThis course addresses the training needs of construction and industrial workers who rig loads and give signals for lifting with hoists and cranes. The training is provided by Hennepin Technical College.This course is designed for construction and industry personnel who are currently, or are training to be, responsible for the operation of cranes and hoists, the rigging of suspended loads and giving signals to crane operators or the development of a written lift plan.

Participants will:• Identify critical indicators of damage

and fatigue commonly found in slings and rigging hardware

• Demonstrate knowledge of the ANSI standard hand– and voice signals for crane operations.

Topics Covered Include:• Inspection criteria for alloy chain, wire

rope, and synthetic slings as well as rigging hardware.

• Performance requirements for the periodic inspection of slings and rigging hardware.

• Documentation requirements for rigging inspections.

• Proper procedures for communicating with the crane operator through standardized voice and hand signals.

0.4 CEU

001729: M, January 1012:45 – 4:30 pm

001730: M, January 24 12:45 – 4:30 pm

001731: M, January 31 12:45 – 4:30 pm

001732: M, February 14 12:45 – 4:30 pm

001733: M, February 28 12:45 – 4:30 pm

001734: M, March 1412:45 – 4:30 pm

001735: M, March 28 12:45 – 4:30 pm

001736: M, April 1112:45 – 4:30 pm

Eden Prairie 1 session $75

Industrial Safety & OSHA Training

Industrial Safety Courses

I have been consistently

impressed by both Mike’s attitude and dedication. Mike is a rock-

solid addition to the Hennepin

Technical College Safety Staff. They

are fortunate to have Mike

Colestock on staff. His interpersonal

and communication skills have allowed

him to develop productive working relationships with

all our operating companies.”

Greg Overland, Loss Prevention

Specialist

Page32

Fundamentals of RiggingThis course addresses the training needs of construction and industrial workers who rig loads for lifting with hoists and cranes. The training is provided by Hennepin Technical College in partnership with a Federal OSHA Susan Harwood Grant.This course is designed for construction and industry personnel who are currently, or are training to be, responsible for the operation of cranes and hoists, the rigging of suspended loads or the development of a written lift plan.Participants Will:• Identify methods and procedures

for recognizing, evaluating and controlling hazards associated with rigging and lifting.

• Identify ways to properly protect personnel from being caught in or struck by rigging or the load.

• Discuss industry regulations and action levels to ensure the health and safety of workers.

• Discuss industry standards and best practices for managing loads.

• Identify appropriate personal protective equipment (PPE).

• Identify and discuss the use and limitations of various types of slings.

Topics Covered Include:• Calculating load weight.• Determining the operating

capacities of cranes, hoists and rigging equipment.

• Inspection requirements for cranes and rigging to determine their safe operating condition.

• Evaluating the effect of sling angles on rigging capacity.

• Estimating the center-of-gravity of a load to ensure a balanced load.

• Discussion of safe operating procedures for the lifting, movement and landing of loads.

• Identifying environmental factors that affect job site safety.

• Participants will learn the calculations necessary to estimate load weights and calculate sling tension.

0.4 CEU

001721: M, January 10 8 am – Noon



001724: M, February 14 8 am – Noon

001725: M, February 28 8 am – Noon

001726: M, March 148 am – Noon

001727: M, March 28 8 am – Noon

001728: M, April 118 am – Noon

Lindstrom, Eden Prairie 1 session, Free

Rigging Fundamentals, Inspection and Signal Person

See more on page 9.

Spring 2011


Spring 2011

Information Technology

Page33

Open Source Programming with PythonDo you want to learn the basics of computer programming? Py-thon is a platform independent, open source, object-oriented programming language. This hands-on training will help you get started with the fundamen-tals of open source program-ming. Topics covered include: documentation, variable names, looping structures, conditional structures, case statements, functions, arrays, sorting and file handling. Object-oriented topics include: classes, encapsulation, inheritance and polymorphism. At the end of this class you will have created a simple, but func-tional open source application. 1.5 CEU001767: F, March 25 – April 22 1 – 4 pm Brooklyn Park 5 sessions, $295

XMLXML is a general purpose lan-guage required for programming web pages. It is the interface bringing Java and Ruby script-ing languages together with MySQL database management. XML provides a uniform method for describing and exchanging structured data that is indepen-dent of applications or vendors. It will cover writing well-formed and valid XML, the use of Document Type Definitions, XML schema, Cascading Style Sheets and Extensible Stylesheet Language for formatting. Our in-structor, Devan Shepherd, is the author of Teach Yourself XML in 2 Days. 1.6 CEU001768: RF, March 17 & 18 8:30 am – 4:30 pm Shepherd, Brooklyn Park 2 sessions, $695

Introduction to Objective C for i-Device Development This course is designed to bring a student up to speed quickly in Objective C as an implementa-tion language for programming the iPad, iPhone and iTouch devices. The syntax, structure and development environment for programming in Objective C are introduced in a fast paced hands-on manner for those interested in developing mobile applications. Students interested in the course should have prior exposure to programming and a proficiency in developing ap-plication programs in a language such as C, C++ or Java. This is a language-only course and will not cover development libraries, tools and techniques for i-Device program deployment. 1.6 CEU001769: RF, April 21 & 228:30 am – 4:30 pm XMAlpha, Brooklyn Park 2 sessions, $695

Introduction to i-Device Development This is a fast paced course for those familiar with program-ming and program development. The objective of this course is to familiarize the student with the development tools and techniques for the popular iPad, iPhone and iTouch devices from Apple Computer Corporation. The course is organized around sample application develop-ment and students will develop and deploy simple applications for this platform. The course is hands-on and students will be introduced to the program de-velopment cycle for the i-Device along with its supporting libraries and development tools. 2.4 CEU000000: WRF, May 25 – 27 8:30 am – 4:30 pm XMAlpha, Brooklyn Park 3 sessions, $895


Do you want to learn the hottest development tools used to build dynamic applications used with Google, Hulu, Twitter, iDevices and more? We have a variety of professional open-source programming and technology courses to help you to take your software development and tech skills to a new level.

Look for additional Graphic and Web Design classes on pages 25 & 26.

Spring 2011


For more information contact

Caren Abdelaal at caren.abdelaal@

hennepintech.edu or 952.995.1340.

Page34

The Midwest Cultural Exchange

Midwest Cultural Exchange (MCE) Weekend One: Culture & Conflict ResolutionTopics include: • Intro to Culture & Culture

Shock, American Cultural Customs, Intercultural Theories and Communication - D.I.E.

• Model Conflict Resolution• Strategies for Mediation &

Problem Solving Dimensions of Relational Communication

Cultural Field Trip 2.0 CEU001651: F, February 4 4:30 – 9:30 pm S, February 5 8:30 am – 8:30 pm Abdelaal & Stuart, Eden Prairie 2 sessions, $269

Midwest Cultural Exchange (MCE) Weekend Two: American Values & FamilyTopics include: • Child Development & Family

Life: Debate & Discussion, CPR Refresher, American Values: Cracking the Culture Code, American Values and Personality, Social Relationships

Cultural Field Trip 2.0 CEU 001652: F, March 25 4:30 – 9:30 pm S, March 26 8:30 am – 8:30 pm Abdelaal & Stuart, Eden Prairie 2 sessions, $269

Midwest Cultural Exchange (MCE) Weekend Three: American English and U.S. HistoryTopics include: • American English:

Pronunciation Keys and Everyday Slang

• First Aid Refresher• Etiquette, Ethics & Values,

U.S. Civil Rights History & Race, U.S. Polities

Cultural Field Trip. 2.0 CEU001653: F, May 6 4:30 – 9:30 pm S, May 7 8:30 am – 8:30 pm Abdelaal & Stuart, Eden Prairie 2 sessions, $269

The only program of its kind in the upper Midwest—the Midwest Cultural Exchange is designed to provide a unique opportunity for students to enhance their cultural understanding of the U.S., improve their language skills, and broaden their knowledge of intercultural communication. In two weekends, students will receive instruction in English to improve their intercultural understanding and interpersonal skills; complete assignments to learn more about culture and life in the Midwest; participate in cultural dialogues to stimulate cultural exchange; exchange ideas with guest panelists; and visit two Minnesota historical or cultural sites. All meals are included.

Language and Culture

Register early: if you want to be sure to get a seat in class, register at least three business days in advance!

Caren Hohenstein Abdelaal holds an MA

in TESOL and has more than 20 years of experience

teaching ESL, tutoring, training on cultural topics,

and teaching EFL in Egypt. She is currently a Language

and Culture Instructor for Customized Training

at HTC.

Jonathan Stuart is a customized training

instructor at Hennepin Technical College

where he specializes in communication, conflict resolution, and culture.

He holds a B.A. in Organizational Management

and an M.A. in Human Resource Development from the University of

Minnesota. His experiences living in Asia for five years

and traveling throughout the world give him a unique perspective on cross-cultural

interactions.

Spring 2011


Language and Culture

English Advancement for Non-Native Speakers

TOEFL Preparation ClassThe TOEFL iBT is the Test of English as a Foreign Language. It is an English proficiency test that measures the ability of non-native speakers of English to use and understand the English language as it is spoken, written, and heard in the university classroom. Over 6,000 universities in 130 different countries accept the TOEFL test as part of their admissions criteria. In this preparation class, you will learn test-taking skills for the computer TOEFL, review English grammar and usage, and practice TOEFL test questions. 1.6 CEU001643: S, January 22 – February 12, 8 am – Noon Abdelaal, Eden Prairie 4 sessions, $135

Review of Basic English GrammarThis class will help students review, learn and practice the basics of American English grammar. Topics include verb tenses, verb forms, questions, sentence structure, word order, prepositions, etc. Through their homework assignments, students will be able to develop an understanding of the areas of English grammar that are difficult for them. 2.1 CEU 001647: TR, March 22 – May 10 6 – 7:30 pm Abdelaal, Eden Prairie 14 sessions, $188

ESL Improving Writing SkillsIn this class, you will learn to be a better writer by improving your understanding of common English grammar mistakes and English sentence style. By writing weekly assignments, you can learn to be a self-editor and find the consistent errors in your writing. Some of the specific writing issues that will be addressed in the course include: sentence structure, punctuation, verb tenses, subject/verb agreement, and pronoun usage. 2.1 CEU001704: TR, January 18 – March 8 7:30 – 9 pm Abdelaal Eden Prairie 14 sessions, $188

Accent Reduction I: American English Pronunciation • Do you need more confidence

in speaking English? • Are there American English

sounds that are difficult for you to say?

In this class, you will learn and practice the basics of American English pronunciation: consonant and vowel sounds, endings, contractions and reductions. Also, you will learn the rhythm of English, like syllable stress, pausing and linking. You will develop your own accent inventory by discovering the English sounds that are most difficult for you. 2.1 CEU001649: WF, February 2 – March 9, 10 am – Noon Abdelaal, Eden Prairie 10 sessions, $188

Accent Reduction II: Advanced Pronunciation and Fluency• Do you have to present in

English in front of groups?• Do you feel your accent is

interfering with your work or life?

• Do you want to develop more fluency in English?

In this class you will improve your pronunciation and fluency in English as you give short presentations and receive feedback on your speaking. You will analyze your own pronunciation problems through videotapes of your speaking and develop your own accent inventory. This course will also focus on advanced pronunciation issues related to the rhythm of English, reductions, intonation and stress, 2.1 CEU001646: WF, April 6 – May 6, 10 am – Noon Abdelaal, Brooklyn Park 10 sessions, $188

Keys to American Pronunciation Are there American English sounds that are difficult for you to say? Do you have difficulty understanding American accents? In this short course, you will discover the keys to speaking and understanding the American English accent. You will analyze changes to individual American English vowel and consonant sounds and practice their pronunciation. You will also learn the important components of the rhythm of American English: syllable and word stress, rising and falling tones, reducing, and linking. After this class, you are sure to improve your understanding of the American accent. 1.0 CEU001667: S, April 2 – April 16 8 – 11:30 am Abdelaal, Eden Prairie 3 sessions, $118

Page35

Look for these additional classes:

Cultural Competence Certificate Course Series:

Take the three courses below as part of a bundled program for the low cost of $250 and receive a professional credential that sets you apart. This certificate is designed for teachers & school staff, health care providers, HR professionals, and managers or supervisors.

• Working in Diverse Settings

• Developing Cultural Competence in the Workplace

• Resolving Conflict in Work and in Life

See page 28 for course descriptions, times and dates.

For more information contact Jonathan Stuart at [email protected] or 763.488.2734.

Spring 2011


ESL Business English In this class you will learn the vocabulary of the business workplace covering topics like communication, international marketing, e-commerce and building relationships. In addition, the course will review some of the basic theories of cross-cultural communication and doing business across cultures. In the class, you will have the chance to participate in discussions, do role-plays and simulations, and practice written business communication. 2.1 CEU001648: TR, March 22 – May 10 7:30 – 9 pm Eden Prairie 14 sessions, $188

Expanding Vocabulary: Reading and Discussion• Do you feel your English

vocabulary is limited?• Is it difficult to discuss topics

in the news?You will expand your vocabulary and fluency in English by reading about world events and popular culture and discussing these topics in class. By focusing on current world and local issues, you can develop the vocabulary you need to understand and discuss them. Learning about the style of journalistic writing will also help you become a more efficient and effective reader. 2.1 CEU001645: TR, January 18 – March 8, 6 – 7:30 pm Abdelaal, Eden Prairie 14 sessions, $188

Seminar for Teaching English as a Second Language In this course on teaching English, you will focus on a different topic related to the Teaching of English as a Second Language on each Saturday. These include: Materials, Methods, Teaching Grammar and Teaching Pronunciation and Practicum. This course is designed for international guests who will become English teachers in their home countries, for those who would like a sampler of the field, or for tutors who would like to improve their knowledge and skill. The seminar includes 4-hours of preparation for a practicum experience. All of the instructors hold Masters Degrees in Teaching English as a 2nd Language and Education and all have experience teaching English abroad. 2.0 CEU002153: S, April 23 & 30 9 am – 5 pm Abdelaal & Stuart, Eden Prairie 2 sessions, $225

Everyday English: Speaking for Au Pairs – NEW!This 3-session Saturday workshop focuses on developing speaking skills for you, the au pair, in three major areas: 1) talking with children; 2) participating in conversations; and 3) communicating problems and plans. You will learn and practice vocabulary considering these factors: appropriate vocabulary, i.e. "baby" vs. adult talk; informal language, ie. formality vs. informality or slang vs. standard usage; and situational language, i.e. discussing problems, giving opinions, etc. will also be included. You will write dialogues, practice your new vocabulary in classroom role plays and simulations and gain a better understanding of the appropriate word to use in different situations. 1.0 CEU001668: S, February 19 – March 5, 8 – 11:30 am Abdelaal, Eden Prairie 3 sessions, $118

Language and CultureFor more information contact

Caren Abdelaal at caren.abdelaal@

hennepintech.edu or 952.995.1340.

“Hennepin Technical College Customized

Training assisted the City of Brooklyn Park in facilitating a series

of comprehensive cultural training for

our staff. The training included workshops

on developing cultural competence, strategies for serving

multicultural residents, and

customer service across cultures. Part of the training involved an

assessment component for each individual.

Jonathan Stuart's training style was highly interactive and he really put

participants at ease. The training has

allowed our city staff across departments to better serve our

growing multicultural community through enhanced customer

service.”

- Kaydee J. Kirk City of Brooklyn Park

Project Facilitator / Economic

Development Division

Contact Jonathan Stuart at 763.488.2734 for more information.

Need to invest in successful Diversity or Cultural Competence training, but don’t know where to begin? The Intercultural Development Inventory (IDI) measures individual and group intercultural competence so that you can accurately target training at the right level. The IDI has been thoroughly researched and found to be statistically effective and valid for any of these situations:

• Organizational-wide needs assessment for training design

• Individual assessment in executive coaching situations

• Group analysis for team building efforts

• Program evaluation to assess the efficacy of training interventions

Hennepin Technical College’s Customized Training Services has qualified IDI Administrators who would be happy to speak with you.

IDI Measurement Tool

Spring 2011

K-12 Education ProfessionalsAre you looking for professional development training or continuing education hours? We offer topics ranging from dealing with conflict in the classroom to cultural competence that are practical, interactive and specific to the educational environment. In addition, we have qualified administrators of both the Intercultural Development Inventory (IDI) and Intercultural Conflict Style (ICS) which allow you to reflect and expand your ability to interact with difference.

Our instructors can bring these tools and courses to your school or you can open enroll in them.

Please contact Caren Abdelaal, 952.995.1340 or Jonathan Stuart, 763.488.2734, if you are interested.

Page37

Law Enforcement and Criminal Justice Education Center – Fall 2011

“Minnesota has higher standards for law enforcement professionals and requires applicants to have a two-year degree, while many other states do not.”

Mylan Masson, director of the Law Enforcement program.

For information about the programs offered at the Law Enforcement and Criminal Justice Education Center, contact Stu Robinson at 763.657.3723 or [email protected] or Sara Edel, 763.657.3710 or [email protected].

To Protect and Serve Customer Service Skills for… Police, Fire, First Responders, Security Guards and EMS Professionals *POST Board CertifiedThe heroics, skill and bravery involved in dealing with an emergency are only a part of the story. The rest includes the loss, pain and trauma that most people experience anytime they are faced with trauma or loss. It’s true that people want well trained and highly skilled professionals to deal with the incredible challenges an emergency often creates. But equally as important is to remember that a human being - under unbelievable emotional strain – may need something more. They often need to be comforted, assured, supported and understood as their resilience fades and despair settles in. Just as the skills required to deal with an emergency are learned and practiced, the skills to provide impeccable service must be learned and practiced, as well. In this seminar, written specifically for peace officers, fire fighters, emergency professionals and first responders, you will learn:• Why service skills are as

important as technical skills• The impact of service on your

department’s community support• How service affects morale and

teamwork• The 4 cornerstones of service

and how to build on them

• How to communicate effectively and positively while under stress

• The importance of dealing with emotional behaviors effectively

• How to choose to perform and function at your best daily

0.35 CEU001663: W, April 20 8:30 am – Noon Eden Prairie001664: T, April 26 1 – 4:30 pm Brooklyn Park, Law Enforcement CenterMarquart (Author, Customer Service Expert),1 session, $49


Front Desk Safety and Security – NEW!If you are at the entry or ‘front desk’ of a business of any kind, you need to know that safety and security begin with you. But what does that mean? Violence in the workplace is a serious safety and health issue. Its most extreme form, homicide, is the fourth-leading cause of fatal occupational injury in the United States. According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), there were 564 workplace homicides in 2005 in the United States, out of a total of 5,702 fatal work injuries. It was concluded that frontline/front desk staff are at risk to encounter

OSHA classification Type III violence in their daily tasks. Type III workplace violence consists of an assault by an individual who has some employment-related involvement with the organization or by a current or former employee, coworker, supervisor, former spouse or significant other or some other person who has a dispute involving the workplace or an employee. In this course, you will increase or establish your awareness of dangerous behavior patterns, critical emergency notification processes and de-escalation techniques that will help protect you from potentially fatal harm. You will learn:• 360 degrees of awareness • How to read visitors (screening) • How you are likely to respond in

a crisis0.3 CEU 001708: T, January 11 1 - 4 pm001709: T, February 15 1 - 4 pm001710: T, March 151 - 4 pmTim Blaylark - Airport Police Department Training Coordinator, Head Instructor Bearpath Martial Arts, Law Enforcement Center1 session, $49


Law Enforcement and Criminal Justice

Spring 2011


Leaders in law enforcement, education and public safety joined Hennepin Technical College and Metropolitan State University in celebrating the October 7 open house at the new Law Enforcement and Criminal Justice Education Center (LECJEC) at HTC’s Brooklyn Park campus. The Minnesota Law Enforcement Memorial Association conducted the first flag raising, followed by a program honoring officers who had died in the line of duty. A memorial wall with the names of all the officers who have died in the line of duty and were students at the colleges is prominently displayed in the main hallway.

The 67,000 square foot state-of-the-art facility, which opened for classes in August, is a regional resource for professional education and training, applied research and community partnership.

Highlights of the facility include tactical and fixed firing ranges, scenario-based training and simulation area, forensic lab and computer classrooms, outdoor tactical area, 12 “smart” or digital classrooms, and administrative and faculty offices. It will serve students pursuing associate, baccalaureate and graduate degrees, as well as professional development.

Through a partnership between Metropolitan State University, Minneapolis Community and Technical College and Hennepin Technical College, the center will offer collaborative programming for law enforcement, criminal justice, fire and first responder programs. In addition, the space will be used cooperatively by students in law enforcement and criminal justice programs at Century College, Inver Hills Community College, Minneapolis Community and Technical College, Normandale Community College, and North Hennepin Community College. Together, these partners reach the majority of students attending college in Minnesota in these fields of public safety and security.

“The enhanced training available at the center will have a significant and positive impact on public safety in Minnesota for years to come,” said Mylan Masson, LECJEC director.

Welcome to the Law Enforcement and

Page38

Spring 2011


Criminal Justice Education Center!

Page39

Customized Training Services Expands Continuing Education For All Responders To make continuing education more accessible for law enforcement, fire and Emergency Medical Services professionals, HTC’s Customized Training Services (CTS) is expanding its course offerings to benefit all responders. Classes will utilize the state-of-the-art Law Enforcement and Criminal Justice Education Center to provide instruction that recognizes the importance of cross training for joint operations in public safety. Courses cover topics from police leadership and ethics of police management to critical incident response to wellness, health and resources.

To learn more or to offer input about courses that would benefit the responder community, contact Stu Robinson at 763.657.3723 or [email protected] or Sara Edel, 763.657.3710 or [email protected].

Here’s how to benefit from the enhanced training available at the LECJEC:

Step One: Enroll in a Law Enforcement program at one of the following colleges for your prerequisite classes:• Century College• Inver Hills Community College• Minneapolis Community and Technical

College• Normandale Community College• North Hennepin Community College

Step Two: Complete your prerequisite classes at your home school or hold a two-year or four-year degree from a regionally accredited college.

Step Three: Apply for the Law Enforcement Licensing Program at Hennepin Technical College. For an application, you must call the Law Enforcement Education Center at 763.657.3700.

Step Four: Successfully complete the Professional Peace Officer’s Education Component at HTC. Complete the POST (Peace Officer Standards and Training) Licensing Examination.

Optional: Metropolitan State University’s School of Law Enforcement and Criminal Justice offers undergraduate, graduate and certificate and continuing education programs.

Questions?Contact Mylan Masson at 763.657.3700 or mylan.masson@ hennepintech.edu.

Spring 2011


Interviewing and Interrogation / Tactical Search and Seizure These two stand-alone classes are taught by retired St. Paul Police Commander Neil Nelson.In Interviewing and Interrogation, Nelson will give you techniques to get admissions and confessions through rapport building based questions, creating an atmosphere in which the suspect feels comfortable in telling their story. This course is ideal for patrol officers, investigators and supervisors.

In Tactical Search and Seizure, Commander Nelson advises you in ways to obtain evidence in a lawful manner that won’t be suppressed in court. Patrol officers, supervisors and officers assigned to duties to specifically interdicting weapons and controlled substances will find this class especially helpful.

Preparing to Win 1This day long course will provide both new officers and experienced officers an opportunity to refresh acquired skills and develop new skills in

a dynamic training environment. A portion of this course is conducted on firearms range and another portion in a reality based training environment. You will work on range exercises that emphasize shooting on the move, low light and reload / malfunction drills that will meet POST learning objectives E, F, H and I. The reality based portion of the course will combine force on force scenarios and a confidence course of use of force stations. This portion of the course will meet POST learning objectives A, B, C and D.

Patrol Operation / Officer Survival Tactics / First Line Supervisors

Supervision: Police Leadership and the Ethics of Police Management Are you a new supervisor or in line for a promotion? This three-day course was designed for new leaders and stresses the importance of ethics and leadership in law enforcement agencies. You will learn solid foundational skills such as using differing communication styles, their role in leadership, dealing with discipline issues and documenting employee performance. This course is taught by two highly experienced St. Paul Police Commanders.

Critical Incident Response – Officer Involved Shootings This is one of the most serious events that can happen in an officer’s career or a law enforcement agencies history. Are you ready to handle the event and its aftermath? Commander William Martinez shares his experiences in dealing with officer involved shootings and their aftermath. His experience will provide you with a roadmap to proper preparation to help make order out of a chaotic, stressful situation and care for your employees in a time of need. This course is beneficial for all sworn officers but is extremely beneficial to officers who have command responsibilities, Sgt.’s, Lt.’s and agency administrators.

“They’re not addicted…..”This course is an excellent tool for officers, FTOs, supervisors and peer counselors to use when observing destructive behaviors in their employees. You will gain a better understanding of these destructive behaviors and early intervention techniques to help prevent your peers from imploding. This course is taught by Beth Jordan, M.A., LPC, former peace officer and licensed professional counselor (LPC), and by and by Ania Vilay, B.S., LADC, a licensed alcohol and drug counselor (LADC).

Police Supervision / Career Development

Page40

A note to the agencies and law enforcement officers we endeavor to serve.

We are looking for your input as to what type of courses you need or want to see offered. We have a Law Enforcement Advisory Group that will be meeting and giving guidance to the college. Any agency that would like to be on the advisory group is encouraged to contact Customized Training Representative – Law Enforcement, Stu Robinson at 763.657.3723 or e-mail at [email protected]. to become part of the advisory group. We want our classes to reflect the needs and wants of the law enforcement community. Thank you.

COURSES COMING

SOON!

Law Enforcement and Criminal Justice EducationFor information about

the programs offered at the Law Enforcement and Criminal Justice

Education Center, contact Stu Robinson at

763.657.3723 or stu.robinson@hennepintech.

edu or Sara Edel, 763.657.3710 or sara.

[email protected].

Spring 2011

Page41

Short Timer – How scary can retirement really be? You have been in law enforcement long enough to earn the right to retire or maybe there is a transition taking place in your career. Maybe you have been to a financial plan-ning seminar, but has anyone really prepared you for the change that will occur? As law enforcement professionals we train constantly, have you received any training on how to prepare for retirement? Beth Jordan, M.A., LPC, and

Brent Richter, M.A., LPC, are both former peace officers in Minne-sota, and now hold credentials as licensed professional counselors (LPC), in Minnesota. With their help attendees will have a better understanding of how to deal with transitions, even while still working in your career. Reaction to change and other behaviors will also be covered. If you are someone who is within several years of retirement, this course is something you will not want to miss. If you are coping

with transition within your agency this class is designed for you.

“Why is that cop so….?”-This course is designed not only for the officer but also for their signifi-cant other. Beth Jordan, M.A., LPC, and Brent Richter, M.A., LPC, take you and your significant other on a journey to understand the impact of a law enforcement career on your personal relationships and how to improve these relationships.

Officer Wellness, Health & Resources

Somali Culture, Crime & Gangs This course gives a general overview of Somali culture and how it affects crime trends and the emergence of gangs within this immigrant community. The course will focus on the country’s history, culture, immigration to the United States and metro-area issues. Somali Culture, Gangs and Crime will highlight the importance of international current event issues surrounding the flood of refugees from Somali. 0.7 CEU001766: check the website for dates8 am – 4 pm Brudenell, BP-LECJEC 1 session, $140

Use of Force Instructor 1 This three-day instructor course is designed to teach the new instruc-tor or add to the skills of the veteran instructor. It will concentrate on verbalization/command skills, hand-cuffing, weapon retention, low light/no light arrests, pepper spray drills, flashlight blocking techniques, batons, escorts, basic take-downs, and ground control. The appropri-ate level of force will be clarified for each level of resistance. Each technique and the procedure for teaching it will be thoroughly explained. Upon successful completion, the student will be able to administer training programs in basic street level use of force tactics. This course will also focus on the POST Board’s Use of Force and Deadly Force mandated train-ing. 2.1 CEU001767: MW, May 9 & 11, 8 am – 4 pm Anderson, BP-LECJEC 3 sessions, $420

Use of Force Instructor 2 This advanced two-day Use of Force Instructor class will cover flex, speed, tactical handcuffing, upper level baton techniques and retention, weapon retention, pepper spray drills, flashlight blocking techniques, realistic takedowns, car extractions, and maximum (standing or ground) control of violent prisoners. It is designed to greatly enhance the officer’s street survival skills. This course will also focus on the POST Board’s Use of Force and Deadly Force mandated training. 1.4 CEU001768: RF, May 12-138 am – 4 pm Anderson, BP-LECJEC 2 sessions, $280

Use of Force Instructor UpdateAs defensive tactics instructors, you have an obligation to remain current in your field, so continuing education is as vital to you as it is to the officers. Instructors will be refreshed on upper level defensive and offensive techniques, realistic takedowns, searches of extremely dangerous prisoners, who have had an impact weapon or pepper spray used on them, and blunt trauma and sharp trauma (knife) defense (baton). 0.7 CEU001769: F, April 228 am – 4 pm Anderson, BP-LECJEC 1 session, $140

Data Practices in Law EnforcementAll law enforcement personnel responsible for processing and releasing information to other professionals and the public must be familiar with the mandatory

procedures outlined in the Min-nesota Government Data Practices Act (MGDPA). This workshop will train information officers and their administrative/clerical staff in the proper handling of all official agency information. It will also cover recent Supreme Court rulings on the Act. 0.7 CEU001763: T, April 58 am – 4 pm Cummings, BP-LECJEC 1 session, $140

Data Privacy Update in Law EnforcementThis half day course will allow past participants of the one-day course to apply previous information to current cases and issues. This class is for persons who are famil-iar with the data practices laws as they pertain to law enforcement, but need a refresher. 0.4 CEU001764: W, May 48 am – Noon Cummings, BP-LECJEC 1 session, $70

Data Practices – AdvancedAdvanced Data Practices class will take participants past the entry level and will discuss topics such as: Best Practices, Development of Procedures, Data Practices Problem Solving. Participants should have a grasp of data practices issues and are looking to gain a more solid foundation in this area. 1.6 CEUs001852: W, April 138 am – 4 pm Cummings, BP-LECJEC 1 session, $140

Law Enforcement and Criminal Justice Education For information about the programs offered at the Law Enforcement and Criminal Justice Education Center, contact Stu Robinson at 763.657.3723 or [email protected] or Sara Edel, 763.657.3710 or [email protected].

Continued on page 42.

Spring 2011


Manufacturing and Quality Control

Supervising in a Manufacturing Environment8-part SeriesThe manufacturing industry frequently fills supervisory openings with the most highly-skilled employee, regardless of his/her supervisory skills, knowledge and abilities. This Manufacturing Supervisory Development Series delivers industry specific supervisory training. The program targets the skills manufacturing supervisors need to achieve higher levels of employee involvement and effectively deal with employment issues. This is not a “canned” supervisory/leadership program. We’ve stripped out the issues that don’t apply in a manufacturing setting, and topics not found in traditional supervisory / leadership courses have been added. Examples, case studies, class discussions and materials will reflect the supervisory role in the manufacturing environment. You will learn:• Guiding Principles for

Supervision• Building & Maintaining a

Productive Staff• Leading Change• Situation Analysis

• Decision-making• Employee development and

training• Performance management• Managing and Resolving

Conflict• The Business of Manufacturing• Communication• Operating Formats• Creating a Safe Work

Environment2.4 CEU001659: W, February 23 – April 13 1 – 4 pm Kit Welchlin (Manufacturing Consultant & Trainer), Brooklyn Park8 sessions, $475


Customer Service for Manufacturing CompaniesThis program partners with any quality program – Six Sigma, Lean, etc. – to provide a complete approach to organizational success. It addresses the human side of manufacturing. While quality addresses the processes and function of production, this program

addresses the relationships between departments, coworkers, suppliers and customers. Its purpose is to build successful work relationships to improve productivity, cooperation, collaboration, and retention. It’s not easy to address relationship issues inside a fast-paced plant or on the manufacturing floor. But manufacturing employees are dedicated to their jobs not because of the machines they operate or even their pay. Like most people in the workplace, they love or hate their job because of their day-to-day interactions with others. This program is about creating an environment where people are willing to work together as effectively and efficiently as the machines they operate. 0.35 CEU 001705: M, February 218:30 am – Noon Brooklyn Park001706: F, April 8 8:30 am – Noon Eden PrairieLitt (Manufacturing Training Expert; Professional Development Expert1 session, $49


Manufacturing

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Firearms Instructor UpdateThis comprehensive two-day course is designed for experienced firearms instructors who want to maintain skills and acquire up-to-date information on new laws, equipment and techniques in firearms use and training. Students will spend several hours on the shooting range in addition to classroom instruction. Ample time will be allowed for individual problem solving throughout the course – participants are expected to bring issues to share. Topics covered include: POST Objectives Review/

Court Decisions/Case Law; Safety Issues; Maintenance; Ammunition; Coaching Problem Shooters; Shooting Course Development – Indoor/Outdoor Ranges; Target Selection; Long Gun Training; and Basic Marksmanship. 1.6 CEU000000: MT, May 23-248 am – 5 pm Moore/Trandem, BP-LECJEC 2 sessions, $300

Background InvestigationThe most valuable resource in law enforcement is competent, qualified personnel, and good investigation information is crucial to the selection of these professionals. In this revamped two and one-half day course, participants will get comprehensive instruction on the goals and processes of thorough background investigation. 2.1 CEUs001851: MTW, April 19-218 am – 4 pm Hanson, BP-LECJEC 3 Sessions, $300

Law Enforcement and Criminal Justice EducationFor information about the programs offered at

the Law Enforcement and Criminal Justice

Education Center, contact Stu Robinson

at 763.657.3723 or stu.robinson@

hennepintech.edu or Sara Edel,

763.657.3710 or [email protected].

Spring 2011


FANUC Robot Workshop IntroductionThis workshop is intended for operators, technicians, engineers or programmers who need to setup and record and run a program on a System R-J3 series controller robot. This HTC workshop covers the overall FANUC Spherical Robot Operations. You will set up a specific application, write basic programs and test them. This workshop will include discussions surrounding robots and why they are important in automation. Come and discover roots and how they are poised to revolutionize manufacturing. 1.6 CEU000004: TR, January 25 – February 3, 5 – 9 pm 4 sessions000003: S, March 5 & 12 8 am – 4 pm 2 sessionsGillespie, Eden Prairie $395 + Text Book $95

FANUC Robotics Material Handling, Tool Operation and Programming This course covers the tasks that an operator, technician, engineer or programmer needs to set up and program a FANUC Robotics Handling Tool Software Package.Course Objectives: Students successfully completing this course will be able to:• Power up and Jog the Robot• Recover from common

program and robot faults• Execute production operations• Create, modify and execute a

material handling program• Create and execute MACROs• Monitor, Force, and Simulate

Input and Output Signals• Backup and restore individual

programs and filesRecommended safety procedures are integrated into all training exercises. The course consists of lectures, demonstrations, and a series of lab exercises designed

to reinforce what the student has learned. In addition to lab exercises, a pre-tests and post-test are used to measure mastery of objectives.This course is intended for the person who much set up and record a program on a R-J, R-J2, or R-J3 controlled robot with a Handling Tool application software package. 3.2 CEU000006: S, April 9 – 30 8 am – 4 pm000005: TR, April 19 – May 12 8 am – 4 pmGillespie, Eden Prairie 4 sessions, $$695 (+Text Book $67)

Tekla Bootcamp - Beyond the basics: Module 1 – ModelingTekla Structures is Building Information Modeling (BIM) software that enables the creation and management of accurately detailed, highly constructible 3D structural models regardless of material or structural complexity. Tekla models can be used to cover the entire building process from conceptual design to fabrication, erection and construction management. Topics Covered: BIM, Filters, Advanced Options, Reports, templates, User defined attributes, Bolt catalogs, Material catalogs, Profiles, Auto connections, Components. 1.6 CEU001627: FS, January 21 & 228 am – 4 pm Torola, Eden Prairie 2 Sessions, $995

Tekla Bootcamp - Beyond the Basics: Module 2 – DrawingTekla Structures is Building Information Modeling (BIM) software that enables the creation and management of accurately detailed, highly constructible 3D structural models regardless of material or structural complexity. Tekla models can be used to cover the entire building process from conceptual design to fabrication, erection and construction management. Topics Covered: Symbols, Cloning, Filters, using UDAs in templates, Auto Drawing, Master drawing catalog, Drawing settings, Modeling for better drawings. 1.6 CEU001628: FS, February 4 & 5 8 am – 4 pm Torola, Eden Prairie 2 Sessions, $995

Tekla Bootcamp - Beyond the basics: Module 3 – CustomizationsTekla Structures is Building Information Modeling (BIM) software that enables the creation and management of accurately detailed, highly constructible 3D structural models regardless of material or structural complexity. Tekla models can be used to cover the entire building process from conceptual design to fabrication, erection and construction management. Topics Covered: Macros, Extensions, Creating Custom Components. 1.6 CEU001626: FS, February 18 & 19 8 am – 4 pm Torola, Eden Prairie 2 Sessions, $995

Manufacturing – FANUC Robot

Manufacturing – Tekla Bootcamp

Page43

NEW!

SIGN uP NOW!

FANUC Robot classes are limited to 10 students each.

For information, contact Joe Fredkove at 763.488..2726 or [email protected]

For more information contact Katherine Sellner at [email protected] or 952.995.1343.

Spring 2011


Motorcycle Training and TransportationMotorcycle

Motorcycle – MopedTo ride safely, moped riders need the same mental strategies a motorcyclist needs. This course is a benefit to anyone who wants to ride on two wheels. 0.4 CEU

Civilian Police Motorcycle Course (CPMC)The Civilian Police Motorcycle Course is designed with the beginner in mind, but is a challenge even to experienced riders. Our curriculum and materials are supplied by the Motorcycle Safety Foundation

(MSF) and our instructors are MSF-certified. The course includes both classroom and on-cycle instruction, with high quality, personalized coaching and several hours of practice riding. We also provide the motorcycle, free of charge! Riders 18 and older can earn their motorcycle license by successfully completing the course. 1.6 CEU

*NOTE – If you are 18 or older you must have your motorcycle permit before attending class.

Weekday motorcycle classroom and weekend

practical riding skills classes held at our

Brooklyn Park and Eden Prairie campuses.

www.hennepintech.edu/cts - click on the

“Motorcycle” link.

Registrations taken online only, check

the website for more information.

Quality Control

Internal Quality Process AuditorTaught by a Registrar Accreditation Board (RAB), Certified-Lead Auditor, this two-day, 16-hour course teaches the skills and techniques necessary to become a fully competent internal quality auditor. It will take the participant through the quality audit process, explaining

and demonstrating “best practices” for internal auditors. 1.6 CEU001629: WR, February 16 & 17 8 am – 5 pm 001630: WR, April 27 & 288 am – 5 pm Ziebell, Brooklyn Park 2 sessions, $495

For more registration information, please call

952.995.1330.

Page44

Manufacturing Mentoring ProgramThe+50ManufacturingMentorProgramisajointeffortofSt.PaulCollegeandHennepinTechnicalCollegetorespondtothegrowingdemandsamong+50adults,nonprofits,andbusinessesforjobretrainingandcareerdevelopmentprograms.TheProgramisdesignedtorecruit,train,andsupportadults+50withatleasttenyearsofmanufacturingexperiencetoworkwithstudentsandrecently-hiredindividualstopreparethemforasuccessfulcareerinmanufacturing.Thepurposeistodevelopentry-levelemployee/studentskillstoimproveretentionandreducebusinessinternaltrainingcoststhroughcarefulmatchesoflearnerswithexperiencedmanufacturingcareerindividuals.The 8 hours of training will occur in March and cover topics such as:

• StagesofaMentoringRelationship• RulesandGuidelinesformentors• AdultLearningstylesandimplications

• Communicationskills• Coachingskills

For more information contact, Katherine Sellner at 952.995.1343 or [email protected]

Spring 2011


Motorcycle continued

Civilian Police Motorcycle Course – Level 2 (CPMC2)Whether they’ve been riding for one year or twenty, riders need to keep learning. That’s where

the Civilian Police Motorcycle Course—Level 2 comes in. Riders hone their mental strategies to a razor-sharp edge in the classroom, and practice

advanced motorcycle handling skills on their own bikes. Certified instructors draw from student knowledge and experience to coach riders to success. 0.5 CEU

For customized or group Civilian Police Motorcycle Courses (CPMC) or Civilian Police Motorcycle Courses – Level 2 (CPMC2), please contact Kathy Shaffer at 763.488.2732 or [email protected]

Courtesy Cab TrainingA training class for individuals who wish to obtain a license to operate a taxi at the Minneapolis/St Paul Airport, (licensed issued by the Metropolitan Airports Commission - MAC) the City of Minneapolis (license issued by city) and the City of St Paul (license issued by city). Course provides information on taxi cab operation and ordinances from MAC, Minneapolis, and St. Paul. Students will learn safe driving techniques, geography, map reading, and professional behavior. Some home work is required between class sessions and attendance is mandatory at all sessions for successful completion of the course. 2.1 CEU

001770: TWR, December 28 – 30 & January 4 – 6, 9 am – 12:30 pm Guimond001771: TWR, January 4 – 6 & 11 – 13, 6 – 9:30 pm Morgan001772: TWR, January 25 – 27 & February 1 – 3, 9 am – 12:30 pm Guimond001773: TWR, January 25 – 27 & February 1 – 3, 6 – 9:30 pm Morgan001774: TWR, February 15 – 17 & 22 – 24, 9 am – 12:30 pm Guimond001775: TWR, February 15 – 17 & 22 – 24, 6 – 9:30 pm Morgan

001776: TWR, March 8 – 10 & 15 – 17, 9 am – 12:30 pm Guimond001777: TWR, March 8 – 10 & 15 – 17, 6 – 9:30 pm Morgan001778: TWR, March 29 – 31 & April 5 – 7, 9 am – 12:30 pm Guimond001779: TWR, March 29 – 31 & April 5 – 7, 6 – 9:30 pm Morgan001780: TWR, April 19 – 21 & 26 – 28, 9 am – 12:30 pm Guimond001781: TWR, April 19 – 21 & 26 – 28, 6 – 9:30 pm Morgan

000000: TWR, May 10 – 12 & 17 – 19, 9 am – 12:30 pm Guimond000000: TWR, May 10 – 12 & 17 – 19, 6 – 9:30 pm Morgan000000: TWR, June 14 – 16 & 21 – 23, 9 am – 12:30 pm Guimond000000: TWR, June 14 – 16 & 21 – 23, 6 – 9:30 pm Morgan

All courses are held at Brooklyn Park Campus 6 sessions, $150

Transportation

MN Commercial Vehicle Inspector Re-CertificationProvides certified Minnesota Commercial Vehicle Inspectors with the required two year recertification training and test. Designed for those who perform required safety inspections of commercial vehicles. The instructor is certified by the Minnesota State Patrol. 0.7 CEU

001782: T, January 11 8 am – 3 pm001783: T, January 25 8 am – 3 pm001784: T, February 15 8 am – 3 pm001785: T, March 18 am – 3 pm001786: T, March 15 8 am – 3 pm

001787: T, March 29 8 am – 3 pm001788: T, April 128 am – 3 pm001789: T, April 26 8 am – 3 pm001790: T, May 10 8 am – 3 pm000000: T, May 24 8 am – 3 pm

000000: T, June 7 8 am – 3 pm000000: T, June 21 8 am – 3 pm

All courses meet Tuesday from 8 am – 3 pm at Brooklyn Park Campus 1 session, $95

Page45

For more information about Transportation classes, please contact us at 952.995.1330

For specific dates and details, visit our website www.hennepintech.edu/cts

• Communicationskills• Coachingskills

Spring 2011


Nursing and Healthcare Courses

Providing Extraordinary Service in Dental Health Care Whether you rely on Press Ganey or other tools to measure your patients’ satisfaction, you know that happy patients are critical to your practice’s success. This session will help ensure that your patients are happy. Used as the basis for customer service training programs presented to Metro Dentalcare, American Dental Association, American Academy of Dental Group Practices and Minnesota Dental Association and numerous dental practices throughout the nation, this program weaves the science of medicine into the humanity all patients bring to their dental-care experience.

In this session, you will learn:• Why service is critical for

dental practices and the components by which service in dental health care is judged

• The four critical cornerstones for service success

• How to communicate effec-tively with patients and staff


0.3 CEU001660: T, April 5 1 – 4 pm Eden PrairiePetra Marquart – Author, Customer Service Expert, 1 session, $49

Creating Patient Satisfaction in Medical Clinics & HospitalsWhether you rely on Press Ganey or other tools to measure patient satisfaction, you know that happy patients are critical to the success of any health-care organization. This customer service class will help you ensure that your patients are happy. Used as the basis for customer service training programs written for Fairview University Health System, Park Nicollet Health Services, Metro Dentalcare and numerous clinics, hospitals and other care facilities throughout the nation, this program weaves the science of medicine into the humanity all patients bring to their health-care experience. In this session, you will learn:• Why service is critical for






0.6 CEU001661: W, April 61 – 4 pm Brooklyn Park001662: T, April 199 am – Noon Eden PrairieMarquart – Author, Customer Service Expert 1 session, $49

Skills Review for Nursing Assistant/RegisteredThis course will refresh your skills as a nursing assistant, preparing you for success at the State nursing assistant exam. You will review and practice the 22 skills included on the exam, each

demonstrated according to the state standards of testing. Wear loose, comfortable clothing and closed toe shoes with non-skid soles. Please note: completion of this course does not guarantee passage of the state NATO exam. 0.8 CEU

001624: S, February 128 am – 4:30 pm Eden Prairie001625: S, April 28 am – 4:30 pm Brooklyn ParkKruggel 1 session $90

Page46



"Wonderful. Can really help improve the dental

image if she reaches more of us."

"The speaker was fantastic, a good mix of

humor and strength. I have been refreshed

in my purpose. Thank you."

"You were superb."

"Wow!"

- Participant comments from Star of North

Convention Minnesota Dental

Association

Contact Petra Marquart at

952.995.1342 or petra.marquart@

hennepintech.edu for more information.

Spring 2011


Career Track Online Education

Page47

NEW! Hennepin Tech Online CoursesCareer Track Online Education For Serious Minded StudentsLearn anytime from anywhere. Our program features high-quality instructor-led and self-directed online courses and certificates. Choose a course of study from our online course catalog and take your learning needs to a new level.

Enroll today (start anytime) or choose from a fixed start date. Customized Training Services online catalog in association with JER Group, Inc. offers courses in over 45 different subject areas.

Go to this website for course descriptions and enrollment information:

www.coursecatalog.com/hennepintechAll that is needed to take our courses is an email address, web browser and reliable Internet Access.

Retirement Planning

Retirement Planning Today – An Educational Course for Adults, Ages 50 to 70Due to tax law changes, an uncertain future for Social Security and the shift toward employee-directed retirement plans, the need for sound financial strategies has never been greater. In straightforward language, this class explains time-tested strategies that help you to make informed financial decisions. Whether your objective is to build a nest egg, protect your assets or preserve your lifestyle throughout retirement, this course helps you plan your future with confidence.

You will learn how to:• determine the amount of

money you need to retire• create your own goals for a

successful retirement• eliminate dept and improve

cash flow• properly convert your IRA

to a Roth IRA• select the retirement plan

distribution choice that is right for you

• plan your retirement income to preserve a comfortable standard of living

• transfer the risk of potential financial losses before or during retirement

• reduce or eliminate taxes, expense, delays and legal challenges with estate planning

001717: T, February 15 & 226:30 to 9:30 pm Richard Anderson - CFP Brooklyn Park001718: R, February 17 & 24 6:30 to 9:30 pm Richard Anderson - CFP Brooklyn Park

An individual financial analysis is included) 2 Sessions, $45


Registration Form

Fee / Tuition Total

*Refund Policy: (also applies to purchase orders) Full refunds will be given to any student/company canceling 3 business days prior to the first session. Student and/or companies will incur all charges with no refund if student does not drop the course 3 business days prior to the first session.

Birth Date: o Male Ethnic Origin: o Caucasian (3) o African American (1) o Female o Hispanic (5) o American Indian or Alaskan Native (6) o Asian or Pacific Islander (2)The information requested is needed for reporting and research purposes. It will be kept confidential and will not be used as a basis for enrollment or in a discriminatory manner. The information will be used for summary reports required by federal and state laws and regulations to support institution action. Summary reports do not identify individuals. Completion of the confidential information section is voluntary. Refusal to provide any of the requested information will not affect your enrollment. Students with disabilities are encouraged to contact the Support Service Manager on campus to arrange appropriate support services.

r Check/money order # _________________________ payable to: Hennepin Technical College.

r Invoice company - PO # _______________________ Attn: / Dept ________________________________________

Billing address __________________________________________________________________________________

Credit Card # r VISA r MasterCard r DISCOVER

_______________________________________________________________________ Exp. Date _______________

Cardholder’s Signature ___________________________________________________________________________All faxed registrations must include a credit card number and cardholder’s signature

Month/Year

Registrations are accepted on-line, by mail, fax, or in person. Confirmation will not be sent. Payment or a purchase order (PO) number must accompany registration.Student Tech ID or Social Security Numbers are used for student identification purposes on studentrecords. The registration form will be processed whether or not the social security number is provided.

First Name______________________________ Last Name __________________________________

Student Tech ID or Social Security Number _______________________________________________

Title___________________________________ Company ___________________________________

r Business r Home_____________________________________________ or Suite # ___________

City___________________________________ State_________ Zip __________________________

Phone (work)___________________ (home) ___________________ (fax) _____________________

Phone (cell) ____________________ Email ______________________________________________

Where did you learn about HTC Customized Training? _______________________________________

Please print your name as it appears on your drivers license or ID.

Signature Required

Course Name 6-digit ID # Class Dates Fee / Tuition

To find out more about HTC and upcoming events -

update your contact information on the web at

www.HennepinTech.edu, Alumni and Donors link

HOW TO REGISTER:

ONLINEwww.hennepintech.edu/cts

FAXBrooklyn Park: 763.488.2723 Eden Prairie: 952.995.1331

BY MAILHennepin Technical College Customized Training Services 9000 Brooklyn Boulevard, Suite G201 Brooklyn Park, MN 55445

IN PERSONHennepin Technical College 9000 Brooklyn Boulevard, Suite G201 Brooklyn Park, MN 55445

Hennepin Technical College 13100 College View Drive, Suite H150 Eden Prairie, MN 55347

If you have questions about registration, call us at 952.995.1330 or 763.488.2721

*REFUND POLICY

Street Address Apartment

r I have read and understand the college refund policy _____________________________________

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ACES Specializes In:l Emergency Medical Servicesl Fire Protection and Emergency

Managementl Industrial Safety and

OSHA Compliance Training

Allprogramsmaybecustomized,deliveredatoursiteoryours,inwaysthatserveyourtrainingneeds.

ContactBernieVrona,952.995.1329,[email protected],952.995.1315,[email protected],forinformationonofferinganyofthesetrainingprogramsforyourdepartment.

Contact Us Today!

Check web site for additional information

CustomizedTrainingServices9000BrooklynBoulevard,SuiteG201

BrooklynPark,MN55445

www.hennepintech.edu/cts952.995.1330

Brooklyn Park Campus 9000 Brooklyn Boulevard Suite G201 Brooklyn Park, MN 55445 763.488.2721

Eden Prairie Campus 13100 College View Drive Suite H150 Eden Prairie, MN 55347 952.995.1330

Law Enforcement and Criminal Justice Center9110 Brooklyn Boulevard Brooklyn Park, MN 55445 763.657.3700

Customized Training Computer Center4220 West Old Shakopee Road, Suite 200 (Minnesota WorkForce Center) Bloomington, MN 55437 952.346.4319

NON-PROFIT ORG.U.S. Postage

PAIDPermit No. 1167

Minneapolis, MN

NEW! Manufacturing Classes – FANUC Robot and Tekla Bootcamp page 43

COURSE SCHEDULEpages 10-46

NEW! Human Resource Management and Supervision Coursespages 27-31• Cultural Competence for Educators• Work / Life Balance Seminar• Managing Difficult Personalities• Sales Techniques that Work!• Communication Styles• Powerful Business Presentations• Mastering Time• Effective Business Communications

Customized Training Services

Expands Continuing

Education for All Responders

page 37

hennepin technical college continuing edcation schedule (sping 2011)

Documents