helpdesk ticketing system customer relationship module
TRANSCRIPT
![Page 1: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/1.jpg)
Helpdesk Ticketing System
Customer Relationship Module
![Page 2: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/2.jpg)
Introduction Inspired by InfoCommons Helpdesk
Helps maintain customers in a Helpdesk
What does the system do? Typical scenario at a Helpdesk
Existing System – Existing Problem
![Page 3: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/3.jpg)
Roles
Student/Faculty
Helpdesk Agent
Second Level Team
Supervisor
![Page 4: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/4.jpg)
Screen Flow
Helpdesk Ticketing System
![Page 5: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/5.jpg)
Login Screen
![Page 6: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/6.jpg)
Student/Faculty Login
![Page 7: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/7.jpg)
Student/Faculty Welcome Screen
![Page 8: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/8.jpg)
Tickets bin
![Page 9: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/9.jpg)
To rent equipment
![Page 10: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/10.jpg)
Check Inventory
![Page 11: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/11.jpg)
Order Placed
![Page 12: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/12.jpg)
Feedback
![Page 13: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/13.jpg)
Provide Feedback
![Page 14: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/14.jpg)
Logout Screen
![Page 15: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/15.jpg)
Helpdesk Login
![Page 16: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/16.jpg)
Helpdesk Work Area
![Page 17: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/17.jpg)
New Ticket Creation
![Page 18: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/18.jpg)
Saved Ticket
![Page 19: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/19.jpg)
Search Tickets
![Page 20: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/20.jpg)
Search Tickets- By ticket #
![Page 21: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/21.jpg)
Search Tickets
![Page 22: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/22.jpg)
Caselettes – Mini Cases
![Page 23: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/23.jpg)
Create Caselette
![Page 24: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/24.jpg)
Logout Screen
![Page 25: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/25.jpg)
Second Level Team Login
![Page 26: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/26.jpg)
Second Level Bin
![Page 27: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/27.jpg)
Accepting a ticket
![Page 28: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/28.jpg)
Accepting a ticket
![Page 29: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/29.jpg)
Update Cases
![Page 30: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/30.jpg)
Updated and Saved
![Page 31: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/31.jpg)
Logout Screen
![Page 32: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/32.jpg)
Supervisor Login
![Page 33: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/33.jpg)
Supervisor Work Area
![Page 34: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/34.jpg)
Reporting Tool
![Page 35: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/35.jpg)
Creating Reports
![Page 36: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/36.jpg)
Email and Phone List
![Page 37: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/37.jpg)
Announcements
![Page 38: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/38.jpg)
My Folders
![Page 39: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/39.jpg)
Log Record
![Page 40: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/40.jpg)
Log Record
![Page 41: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/41.jpg)
Logout Screen
![Page 42: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/42.jpg)
Who would buy this Software?
Any Customer Service Organization.
Example : Universities, IT Support Organizations, Etc.
![Page 43: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/43.jpg)
Why would you buy this Software?
Web-enabled. Hence can be accessed from anywhere.
Uses an existing database.
Can be implemented in any Helpdesk.
Simple to use.
![Page 44: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/44.jpg)
Questions?
![Page 45: Helpdesk Ticketing System Customer Relationship Module](https://reader035.vdocuments.mx/reader035/viewer/2022062219/551a1d56550346a4248b4e65/html5/thumbnails/45.jpg)
Thank you