help yourself jan12
DESCRIPTION
Presentation about user assistance and SolidWorks Social Media use, GIven by myself and Keri PRasky, at SolidWOrks World 2012. also available at The SolidWorks World 2012 proceedings sitehttp://www.solidworks.com/sww/proceedingsiTRANSCRIPT
Help yourself…...to a whole lot of user assistance
Keri Prasky Online Community Sr. ConsultantDS SolidWorks Corp
Mary Beth RavenSr. Manager, User ExperienceDS SolidWorks Corp
Where do you go when you need help?
SolidWorks Help
Online
Social Media
Where do you go when you need help?
SolidWorks Help Online
SolidWorks.com SolidWorks Forums Knowledge Base*
Social Media Twitter Facebook Blogs Youtube
SolidWorks
Introductory Introducing SolidWorks PDF SolidWorks Fundamentals
SolidWorks Help Help Topics Context Sensitive Help.SolidWorks.com Searching from Google:
site:help.solidworks.com/<version><search string> Turning Web Help on/off Glossary
SolidWorks
What’s New Within Help Pages By Topic
Moving from 2D to 3D Moving from 2D system to SolidWorks
Tutorials Quick Tips Prompts Search from within SolidWorks
SolidWorks
Tip of the Day Setting up Dynamic Help on first startup Administrative Guides API Help Add-in Help
Where do you go when you need help?
SolidWorks Help Online
SolidWorks.com SolidWorks Forums Knowledge Base*
Social Media
Online - SolidWorks.com
SolidWorks Product Information By Product By Industry Purchasing
Support Area Support Downloads Forums Online Help Learning Resources
Online - SolidWorks.com
Community Blogs User Group Information Forums
To log in or not log in?― Read-only access
Searching the Forum
Online – SolidWorks.com
Resource Center Many Types of Content
Videos Tutorials Tech Tips Education
Online – Knowledge Base*
Subscription Customers SolidWorks Knowledge Base
Free Product Support eDrawings 3D ContentCentral
Where do you go when you need help?
SolidWorks Help Online
SolidWorks.com SolidWorks Forums Knowledge Base*
Social Media
Social Media: SolidWorks Approach
Actively engage existing and potential users Distribute information Provide learning resources Better understand user needs
Participate in social media See what other SolidWorks users are doing Keep the fun feeling from #SWW12 Win Prizes!
Social Media
SolidWorks does NOT provide direct support through social media
SolidWorks resellers: primary support Then why include social media in a talk about user
assistance?
Social Media
Social Media - Twitter
@SolidWorks: Matt West Get news and
updates See who else is
using SolidWorks, doing similar design
Over 7,000 followers Mainly professionals https://twitter.com/#
!/SolidWorks
Social Media - Twitter
@SWUGN Richard Doyle News about all the
SWUGN activities and meetings, worldwide
Over 400 followers https://twitter.com/#
!/SWUGN
Social Media - Twitter
Follow this twitter list for tweets from many SolidWorks users
https://twitter.com/#!/SolidWorks/solidworks-contacts/members
Social Media - Twitter
Hash tags #SolidWorks #SWW12
Social Media - Twitter
Who follows any of these SolidWorks accounts? Are we tweeting about the right things for you? What could we stop tweeting about? What could we start tweeting about?
Social Media - Facebook
Read stories about engineering and design
Mini resource center Audience is younger
than Twitter 40% are 18-24 35% are 24-35
Audience very international 20% from Turkey Many from Malaysia,
Indonesia https://www.facebook.c
om/#!/solidworks
Social Media - Facebook
Who has befriended SolidWorks on Facebook? Is Facebook a good mini-resource center? Would can we do better there?
Social Media – LinkedIn
Professional Network Find Jobs that involve
using SolidWorks Seminars SolidWorks does NOT
own this group. SolidWorks does NOT post anything here
Completely managed by the community
http://www.linkedin.com/groups?gid=82201&trk=myg_ugrp_ovr
Social Media - LinkedIn
Is anyone a member of the LinkedIn SolidWorks group?
Social Media - Blogs
SolidWorks Blog – company updates, innovation, product news
http://blogs.solidworks.com/solidworksblog/
SolidWorks Community - http://blogs.solidworks.com/swcommunity/
Social Media - Blogs
SolidWorks Teacher http://blogs.solidworks.co
m/teacher/
Social Media - Blogs
Many other blogs related to SolidWorks
http://www.solidworks.com/sw/read-solidworks-blogs.htm
Social Media - Blogs
Who follows the SolidWorks blog? The SolidWorks Community blog? The Teacher blog? What blog topics do you want us to cover?
Social Media - YouTube
SolidWorks has a channel
Short how-to videos
http://www.youtube.com/user/solidworks
Social Media - YouTube
Who here has watched any of the SolidWorks videos on YouTube?
What improvements or changes would you like to future videos on the YouTube channel?
What (if any) integration of social media into SolidWorks would be useful?
Give us feedback here at SWW!
Come to the usability lab In the Hilton Bayfront Pod in the SolidWorks
booth in the exhibition hall
Give us feedback all year long!
In addition to using the forums and social media, send us your log files
Questions?
Post to the Documentation and Training area of forumhttps://forum.solidworks.com/community/solidworks/help_and_training
Click here!
Thank You!
Twitter: @MaryBethRavenPersonal blog (about social media use): www.MaryBethRaven.org
Summary
SolidWorks Help Online
SolidWorks.com Knowledge Base SolidWorks Forums
Social Media