help your sister: be a brave hearted rebel at work

Interna'onalForumonQuality&SafetyinHealthcare

HELP YOUR SISTER!Be a Brave-Hearted Rebel at Work

@LoisKelly 4.15.16

@LoisKelly@RebelsAtWork#Quality2016

"Change.Save.Sustain.InPartnershipwithPa'ents.”

AND Your Brave-Hearted Rebels!


!TROUBLEMAKER!

!

!REBEL!

Problems! Possibilities!Complain! Create!Me-focused! Mission-focused!Pessimist! Optimist!Energy-sapping! Energy-creating!Alienate! Attract!Alone! Together!

@RebelsatWork!


Help your sister.!


She’s not a team player. She doesn’t

know how things work around here.

She’s just a nurse

practitioner.Who does she think she is?



A Handbook for Leading Change from Within

Lois Kelly & Carmen Medina

REBELS AT WORK

“Rebels at Work is the essential guide to rocking the boat. From the trenches, Lois Kelly and Carmen Medina outline how to gain credibility, pitch ideas,

navigate politics, manage conflict, and maintain sanity.”— Adam Grant, Wharton professor and

New York Times bestselling author of Give and Take

What’s a rebel to do?!


Do it together. !

“When just 10% of the population holds an unshakeable belief, their beliefs will always be accepted by the majority.”!

10% tipping point

Networkresearchscien'sts,RensselaerPolytechnicIns'tute h"p://news.rpi.edu/luwakkey/2902


Conflict Curiosity!

Self care: Know when to quit!

No one has your back!Values not shared!Relationships fraying!



!How to make ‘rebel’ a welcome norm?!!

“…a sense of confidence that the team will not embarrass, reject or punish someone for speaking up…a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.”!!Amy Edmondson, Harvard Business School!


PSYCHOLOGICAL SAFETY!

APPRECIATION CHARACTER STRENGTHS

Making it safe!


More trusting. More likely to help. Stronger self-worth. !

People are less likely to express gratitude !at work than any other place in their lives.! JohnTempletonFounda'onstudy,2013


Appreciate, recognize diverse strengths!Creativity ! Curiosity ! Judgment ! Love of

Learning!

Perspective ! Bravery ! Perseverance ! Honesty!!

Zest ! Love ! Kindness ! Social Intelligence!

Teamwork ! Fairness ! Leadership ! Forgiveness!Humility ! Prudence ! Self-

Regulation !Gratitude!

Appreciation of Beauty/Excellence!

Hope ! Humor ! Spirituality!!

www.viacharacter.org@LoisKelly@RebelsAtWork#Quality2016

Confidence! Self-esteem!

Optimism!

Organizations focused on strengths:!77% of employees say they are flourishing, engaged, able to make things happen at work.!!71% of employees who believe their managers can name their strengths feel engaged and energized by their work. ! !VIAIns'tuteonCharacter



Strength! Intolerance! Absence!Bravery! She’s so pushy.!

He wants attention.!!

Spinelessness!

Curiosity! We don’t have time to think about that.!!

Complacency!

Creativity! Is it proven?!Where’s the data?!

Conformity!!

The perils of ignoring strengths!


“The more people surrounding us who are kind, or curious, or full of hope, the greater our own likelihood of acting in these ways. !!All are winners when someone acts in accordance with his or her strengths and virtues."!

Find your rebel wild pack.!Turn to curiosity amid conflict.!Know when to quit.!!Make it safe.!Appreciate strengths and differences.!


Be not afraid.!


Help your sisters and brothers.!


Especially your rebels.!