help services info graphics
TRANSCRIPT
Q’s
fast fact
Q’sHelpdesksANSWERS TO YOUR QUESTIONS
THERE’SA LWAY S SOMEONE TO HELP
face to faceonlinephone
BEHIND THE SCENESINDENTIFYING TRENDST O I M P R O V E S E R V I C E S
W E U S E A VARIETY OF TOOLS
180
94%O F Q U E R I E SA N S W E R E D AT T H E
EXPERIENCEYEARStogether we have...
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H e l p d e s k
Y O UHELPING TOS U P P O R T
fast fact
Q’sresources
ANSWERS TO YOUR QUESTIONS
C A N Y O UI M A G I N EA LIBRARY
ITS NOT JUSTABOUT BOOKS
eBOOKSeJOURNALSsubject guidesLIBRARY GATEWAY
J O U R N A L SB O O K S / A R T I C L E SFROM OTHER LIBRARIES
THESES DVDs
online tutorialsIMPROVE YOURIT SKILLSwhat’s in a name?
}{ ONLINE
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lynda.com
WITHOUT BOOKS?
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fast fact
Q’sgetting in touchANSWERS TO YOUR QUESTIONS
CHOOSE HOW YOU
talk to usTALKING TO US TALKING TO
Y O UT W I T T E RB L O G S
A B O U T O U RS E R V I C E S
did you know you can
PHONEC H A TEMAIL
...haveyour say
' 24 CHATD I S C U S S
ASKEXPLAIN
ANYTIME
HRS
2ndQ’s
ANSWERS TO YOUR QUESTIONS
learning centresH O M End2YOUR
R O O M SBOOKABLE ROOMS S I L E N T / Q U I E TT E A C H I N G R O O M S
C A F E
LAPTOPSS T U D Y SPACES &PCs
W E K N O W Y O U ' R E HAPPY WHEN YOU'RE
IN YOUR SOCKSfast fact we’re openC h r i s t m a s d a y
SheffieldHallamUniversityName A ReallylongusernameStudent ID 12345678 Expires 09/16
Learning centre 1234567X
Student
Q’sANSWERS TO YOUR QUESTIONSQ's helping yourselfYOU’REH E R E AND WE’RE NOT
B O O K SISSUE/RETURN
R E N E WR E Q U E S T
PRINT TOP-UPPRINTINGBOOK PC/ROOM + HELP SHEETS
SHUSPACE
fast fact forgotten the nameOF THAT BOOK?
MY LIBRARYA C C O U N T
LISTS ALL THE BOOKS
YOU'VE EVERTAKEN OUT