Help Desk/Level 1 Support Specialist (Phillipsburg, NJ) Job Description: Help Desk/Level 1 Support Specialist (Phillipsburg, NJ) Overview: Jewell Computing Solutions, located in Phillipsburg, NJ, is seeking an experienced and motivated Help Desk Support Specialist to join its staff. We are a Managed Services Provider supporting a mix of small and medium sized businesses throughout Northern New Jersey and the Lehigh Valley area. Our Help Desk Support team members are responsible for supporting both Level 1 and 2 Server, Desktop and Network Support issues as they arise. This position involves significant client interfacing and requires excellent verbal and written communication, strong organizational, multi-tasking and relationship skills. The ideal candidate will have 2+ years' experience with a technology reseller / vendor or systems integrator supporting Microsoft Applications as well as a few more popular applications like Adobe, Chrome, etc. The focus is supporting / maintaining Managed Services Clients while displaying and demonstrating technical skills through the support process to gain the welcomed result of our clients. The required support along with the ability to learn and support third party applications includes but is not limited to:

Server, Desktop and Network Support: o Server, PC and some Apple Hardware o Windows OS and some Apple OS

End-user application support: o Microsoft applications o Client line of business (LOB) applications

Remote Administration: o Setup end user remote access such as: Remote Desktop Services, Citrix, SonicWALL, etc.

Server support calls and troubleshooting: o Network account administration:

Account setup, login, password administration and policies, etc. Maintain user accounts across production servers

o Data Protection Plan Backup Administration: Manage backup solutions through our portal and work with our NOC members Maintain and test backup and disaster recovery solutions Restore files as requested by clients

Mobile Device Support: o Apple IOS, Android, Windows Mobile, Blackberry

This is a permanent, full-time position. All candidates MUST be local to our main office in Phillipsburg and willing to travel to within our support footprint when necessary. Please do not apply if you are not local, even if you would pay your own relocation. Relocation is NOT offered. All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications. RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ. Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.