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B

LlI Dcslssco` ^ipkr arog Tbk Lk`trk aor XkmairkVkaorg pufmcsbkd c` issolcitco` wctb ^iridchg

o` i `kw aorg oa loggu`cty'froekrihk ' Bkmp

i`d Lo``klt ' i godkm wbclb cs fkc`h pcmotkd fy\ecmms aor ^kopmk c` @kwlistmk.

Eitk Amto`- ^iridchg ! Ekmmck Xoodmky- \ecmms aor ^kopmk

Ju 6>99

7/28/2019 Help and Connect

2/18

www.secmmsaorpkopmk.orh.ue

www.piridchg'ue.orh

www.lk`trkaorwkmairkrkaorg.orh

7/28/2019 Help and Connect

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Ls

9. C`trodultco` .................................................................................................6

6. Loggu`cty c``ovitco` ......................................................................... ykirs tbkrk bis fkk` hrkitkr ile`owmkdhkgk`t

ilross imm pufmcl fodcks tbit hk`uc`k worec`h pirt`krsbcps wctb loggu`ctcks

dkmcvkrs fkttkr outlogks aor molim pkopmk. Bowkvkr- dkspctk tbcs- tbkrk cs stcmm

i fkmcka tbit gi`ihkrs c` stitutory skrvclks wcmm umtcgitkmy sbipk tbk somutco`s

to tbk profmkgs tbit loggu`ctcks ailk. Fut ct cs i gytb tbit c``ovitco`

logks arog fudhkt bomdkrs wbo irk air rkgovkd arog tbosk loggu`ctcks.

C``ovitcvk cdkis logk arog tbosk skkec`h somutco`s to firrckrs or

profmkgs ailkd fy tbkgskmvks or tbosk tbky support rst bi`d. Ct cs aortbcs rkiso` tbit loggu`cty orhi`csitco`s- vomu`tiry skltor ihk`lcks- pkkr

support `ktwores i`d pkopmk i`d aigcmcks gust fk supportkd- k`lourihkd

i`d k`ifmkd to okr somutco`s c` pirt`krsbcp wctb tbk molim hovkr`gk t.

6.9 \eCmm\ ao pkopmk

\ecmms aor ^kopmk cs i loggu`cty orhi`csitco` fiskd c` @kwlistmk [po`

Ty`k. \ecmms aor ^kopmk wis skt up c` 932< to bkmp pkopmk wctb dcsifcmctcksi`d tbkcr aigcmcks to:

\pkie up aor tbkgskmvks

Bivk gork powkr i`d lo`trom c` tbkcr mcvks

Bivk i rkim siy ifout skrvclks tbit iklt tbkg

Fk lo`dk`t

Bivk arck`ds i`d rkmitco`sbcps

E`ow tbkcr rchbts

Mkt otbkr pkopmk e`ow ifout tbkcr mcvks

Bkmp i`d Lo``kLt

issoliTo wT E Au ^D

! E XD \E\ A ^^

7/28/2019 Help and Connect

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\ecmms aor ^kopmk bis imwiys lbigpco`kd pkopmk bivc`h lboclk i`d lo`trom5

ct hoks to tbk lork oa tbkcr rkiso` aor fkc`h. Tky dkvkmopkd tbk c``ovitcvk

Vkilb aor tbk \tirs projklt fkaork pkrso` lk`trkd pmi``c`h wis o` tbk ridir

oa lk`trim i`d molim hovkr`gk`t i`d imso mkd tbk kmd wctb ligpich`c`h

irou`d Dcrklt ^iygk ts.

Gork rklk`tmy tbky bivk supportkd tbk dkvkmopgk`t oa skma'dcrkltkd

support tbrouhb c`vomvkgk`t c` tbk kirmy wore oa projklts sulb is Dy`igctk

"www.piridchg'ue.orh# k`ifmc`h you`h pkopmk to dcrklt tbkcr support.

Tky bivk supportkd i aigcmy `ktwore to okr pkkr support i`d bkmpkd

tbkg lrkitk i hucdk to skma'dcrkltkd support aor otbkr aigcmy gkgfkrs limmkd

Ac`dc`h Sour Xiy.

\ecmms aor ^kopmk bivk imso tkstkd out tbk proakssco`im support froekr romk

c` i pcmot aor tbk Qimuc`h ^kopmk \upport kig. Gork rklk`tmy tbky bivk

supportkd tbk C`dcvcduim Fudhkts ^cmot c` @kwlistmk Lbcmdrk s \krvclks fytric`c`h i`d gk`torc`h i lo`sortcug oa tbcrd skltor orhi`csitco`s to okr

isscsti`lk: c`lmudc`h support pmi``c`h- i`d supportc`h aigcmcks wbo lbosk

to do ct tbkgskmvks- is wkmm is okrc`h support pmi``c`h to pkopmk i`d tbkcr

aigcmcks.

Trouhbout tbkcr wore \ecmms aor ^kopmk bivk trckd to mkir` arog tbk

kxpkrck`lks oa pkopmk wctb mkir`c`h dcsifcmctcks i`d tbkcr aigcmcks. Tky bivk

dcslovkrkd wbit wores i`d wbit doks`t wore aor pkopmk i`d bivk skk` "i`d

sogktcgks pmiykd tbkcr pirt c`# pkopmk fkc`h ovkr'supportkd fy i systkg

tbit stcmm skkgs to fkmckvk tbit proakssco`ims e`ow fkst.Vklk`t kxpkrck`lk sbows tbit- wctb hood c`aorgitco`- pkkr support

i`d illkss to proakssco`im bkmp wbk` `kkdkd- pkopmk i`d aigcmcks irk

gork tbi` lipifmk oa doc`h tbc`hs aor tbkgskmvks. Tcs `kw ipproilb

bis fkk` dksch`kd wctb tbit c` gc`d ' usc`h tbk loggu`cty'fiskd godkm

oa froekrihk is i hucdk "skkIrlbctklturk aor krso`imcsitco` it www.

lk`trkaorwkmairkrkaorg.orh#.

Bkmp i`d Lo``kLt

Dslsso pip og T lT o wmi og

4

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7/28/2019 Help and Connect

8/18

AuL LL

C`aorgc`h i`d Lo``kltc`h

' bkmpc`h pkopmk `d hood

c`aorgitco` ifout molim rksourlksi`d k`tctmkgk`ts- rkskirlbc`h

`kw posscfcmctcks- okrc`h idvclk

irou`d skma'dcrkltkd support-

bkmpc`h pkopmk giek uskaum

lo``kltco`s.

Hood c`aorgitco`- idvclk i`d

sch`postc`h to lo``klt to `ktwores

i`d skrvclks Hood c`aorgitco` ifout molim

rksourlks c` tbk loggu`cty

Lmkir wiys oa lo``kltc`h wctb

otbkrs wbo bivk kxpkrck`lk oa

dcrkltc`h tbkcr support

Hucdi`lk i`d mi``c`h ' bkmpc`h

pkopmk to tbc`e tbrouhb tbkcr

`kkds i`d dkscrkd outlogks-

bkmpc`h pkopmk to dkvkmop tbkcrsupport pmi`.

Tkgpmitks i`d pmi`s to bkmp pkopmk

tbc`e ifout tbkcr mcvks i`d tbkcr

auturk

Kisy to usk support pmi``c`hhucdi`lk or isscsti`lk to bkmp

dkvkmop i support pmi`

Lmkir support pmi``c`h lrctkrci to

kxpmic` tbk ipprovim prolkss

Lmkir illksscfmk c`aorgitco` ifout

tbk fkst ipproilbks to gi`ihk tbk

fudhkt

@khotcitc`h i`d Idvolitc`h

bkmpc`h pkopmk to `khotcitk

lo`trilts i`d ihrkkgk`ts wctb

otbkrs i`d to idvolitk aor tbkcr

ow` `kkds wbk` `klkssiry.

C`aorgitco` ifout tbk ri`hk oa

wiys to gi`ihk tbk fudhkt wbclb

giy c`lmudk fudhkt gi`ihkgk`t

skrvclks

[skaum- illksscfmk c`aorgitco`

ifout molim support provcdkrs- tbkcr

skrvclks i`d losts

Illksscfmk lo`trilts i`d pkrso`

lk`trkd support ihrkkgk`ts

Idvolily support aor pkopmk wbo

`kkd ct

Orhi`csc`h i`d \kttc`h [p bkmpc`h pkopmk to orhi`csk

tbkcr support systkgs- rklruct

supportkrs i`d ihrkk hucdkmc`ks.

Lmkir pkrso` lk`trkd pmi`s tbit

outmc`k bow supportkrs irk

kxpkltkd to fkst support pkopmk

C`aorgitco` tbit isscsts pkopmk to

hkt tbkcr support skt up

Vksourlks to isscst rklructgk`t i`d

gi`ihk support systkgs

Illksscfmk c`aorgitco` to isscst

c` kxpmorc`h i`d dkvkmopc`h hood

support

Bkmp i`d Lo``kLt

Dslsso pip og T lT o wmi og

1

7/28/2019 Help and Connect

9/18

AuL LL

Gi`ihc`h i`d Cgprovc`h

bkmpc`h pkopmk to gi`ihk tbkcr

au`dc`h- supports i`d usk kxpkrtidvclk to giek cgprovkgk`ts

Fudhkt gi`ihkgk`t skrvclks wctb

lmkir losts i`d kisk oa usk

Yuimcty go`ctorc`h rksourlks

E`owmkdhk oa kxpkrtcsk ivicmifmk

molimmy aor pkopmk to usk c.k. OT-

bousc`h spklcimcst

Vkkltc`h i`d Dkvkmopc`h

bkmpc`h pkopmk to rkvckw

tbkcr `kkds i`d tbkcr support

irri`hkgk`ts i`d to c`ctcitk

lbi`hk wbkrk `klkssiry

^krso` lk`trkd rkvckw prolkssks

i`d hucdi`lk

Isscsti`lk i`d rksourlks to rkvckw

i`d dkvkmop tbk support pmi`

K`lourihkgk`t to rk'tbc`e ca i`d

wbkrk lbi`hks irk `kkdkd

Tfk 9 Tbk dckrk`t frekrhk au`tc`

7/28/2019 Help and Connect

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4. \upport \krvclks

7/28/2019 Help and Connect

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4. B Ll\ecmms aor ^kopmk bis fkk` proiltcvk c` supportc`h tbk dkvkmopgk`toa skma'dcrkltkd support c` @kwlistmk fotb stritkhclimmy i`d dcrkltmy

to pkopmk i`d aigcmcks fy okrc`h gi`y oa tbk support froekrihk

au`ltco`s. Bowkvkr tbcs support bis `ot fkk` pirt oa i loggu`cty'

wcdk loordc`itkd okr to pkopmk i`d aigcmcks to ditk5 prcgircmy

fkliusk support froekrihk cs stcmm it i` kirmy stihk oa dkvkmopgk`t

c` @kwlistmk.

Ovkr tbk mist two ykirs \ecmms aor ^kopmk bis fkk` loggcssco`kd to provcdk

support froekrihk to pkopmk i`d aigcmcks ' wctb sti worec`h is ^roakssco`imFroekrs or \upport ^mi``krs. \pot lo`trilts wkrk uskd to au`d tbcs kxtri

support. Loggcssco`c`h vomu`tiry skltor orhi`csitco`s to okr support

froekrihk c` tbcs wiy cs `ot u`loggo` priltclk ilross K`hmi`d i`d aor

sogk pkopmk ct giy fk rchbt. Bowkvkr tbkrk cs i di`hkr tbit tbcs scgpmy

rkpmclitks kxcstc`h proakssco`im idvclk arog tbk lirk gi`ihkr or solcim

worekr. Gorkovkr ct doks `ot k`lourihk pkopmk to do gork tbkgskmvks `or

giek usk oa tbk secmms i`d e`owmkdhk oa tbk molim loggu`cty.

C` iddctco`- tbcs ipproilb cs lostmy ' wbktbkr picd aor fy tbk molim iutborcty

vci loggcssco`c`h irri`hkgk`ts or picd dcrkltmy fy tbk pkrso` arog tbkcr

c`dcvcduim fudhkt ' ct cs i` kxpk`scvk i`d i` u`dumy c`truscvk aorg oa

support.

\ecmms aor ^kopmk irk pissco`itk ifout worec`h imo`hscdk pkopmk c` i wiy

tbit gieks sk`sk to tbk pkrso` i`d tbkcr aigcmy- so kilb aigcmys `kkds i`d

supports bivk fkk` u`cquk to tbkg. Bowkvkr tbk ivkrihk lost oa support

froekrihk aor kilb aigcmy bis fkk` ipproxcgitkmy ;6>. C` iddctco` Duy

i`d Aumto` bivk limlumitkd tbit tbk ivkrihk lost oa lirk gi`ihkgk`t

cs ipproxcgitkmy 8>> pkr pkrso` "skkIrlbctklturk aor krso`imcsitco #.

Tksk losts irk `ot kxlksscvk wbk` tiek` o` tbkcr ow` ' bowkvkr ca lirk

gi`ihkgk`t i`d froekrihk irk fotb fkc`h uskd tbk` logfc`kd lost skkgsvkry bchb. iek` tohktbkr tbk` tbksk losts woumd fk 9->>>. Tcs lost fklogk kvk` gork u`rkiso`ifmk

wbk` ippmckd to mowkr mkvkm pileihks wbclb irk tbk `org aor gi`y. ^iyc`h

aor froekrihk i`d lirk gi`ihkgk`t it tbksk mkvkms cs `ot sustic`ifmk i`d ct cs

`ot `klkssiry aor gost pkopmk.

Vkkltc`h upo` tbksk cssuks \ecmms aor ^kopmk fkhi` to kxpmork bow to lrkitk

i dckrk`t godkm ' fiskd upo` tbk prc`lcpmks oa loggu`cty'fiskd support. o

do tbcs tbky fkhi` fy scgpmy kxpmorc`h wbit \ecmms aor ^kopmk woumd okr c`

rkspo`sk to kilb oa tbk prc`lcpmks oa loggu`cty'support "skk ifmk 6#.

Bkmp i`d Lo``kLt

issoliTo wT E Au ^D

! E XD \E\ A ^^3

7/28/2019 Help and Connect

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E L^ A \E\ A ^

\tirt fy issugc`h

i`d k`lourihc`h tbk

lipilcty oa lctczk`si`d aigcmcks fy

k`ifmc`h illkss to

i wcdk c`aorgitco`

`ktwore

Fkmckvk tbit lctczk`s li` do tbcs tbkgskmvks

Okr i` Illksscfmk C`aorgitco` Lk`trk fotb

irou`d support somutco`s i`d loggu`ctyrksourlks

Vkdksch` \upport ^mi``c`h prolkssks to fucmd

o` pkopmks isskts i`d rksourlks k`surc`h

go`ky cs o`my o`k ispklt oa tbk prolkss

Dkvkmop molim pirt`krsbcps wctb otbkr

loggu`cty c`tkrkst orhi`csitco`s to k`surk

c`aorgitco` cs lk`trim- scgpmk i`d kisy to `d

Giek i huiri`tkk to hkt tbk rchbt c`aorgitco`-

or lo``klt pkopmk to tbk c`aorgitco` i`d or

skrvclk tbky giy `kkd

C`vkst c` pkopmk wctb mkir`c`h dcsifcmctcks so

tbit tbky li` dkmcvkr illksscfmk tric`c`h loursks

i`d woresbops

Ailcmctitk tbk kirmy

usk oa pkkr support

aor kvkryo`k

Kxpklt i lo`trcfutco` arog pkopmk isec`h ca

tbky wcmm isscst o`k otbkr pkrso` routc`kmy so

lrkitc`h i fi`e oa lo`tilts

^rovcdk spilk i`d support aor `kw i`d kxcstc`h

skma idvolily- pkkr i`d aigcmy `ktwores

Dkvkmop i`d c`vkst c` pkkrs usc`h tbkcr wkimtb

oa timk`t i`d kxpkrck`lk

Dkvkmop lcrlmks oa support aor i`y pkopmk wbo

bivk akw otbkrs c` tbkcr mcvks "kxlkpt tbosk wbo

irk picd# provcdc`h ailcmctitco` i`d support aor 9

ykir

K`surk illkss to

loggu`cty supports

arog orhi`csitco`s

i`d issolcitco swctbc` tbkcr

loggu`cty

Dkvkmop i fi`e oa loggu`cty rksourlks

wbits o` c` tbk lcty.

Dkvkmop i` illksscfmk wimm oa c`aorgitco` ifout

tbk loggu`cty wbits o` i`d wbkrk ^rovcdk i` c`aorgim lia spilk wctb support mkd

fy pkkrs

Okr pkopmk i fuddy or vomu`tkkr to ho imo`h

to i loggu`cty rksourlk oa c`tkrkst to provcdk

c`ctcim support

Bkmp i`d Lo``kLt

Dslsso pip og T lT o wmi og

9>

7/28/2019 Help and Connect

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E L^ A \E\ A ^

K`ifmk lctczk`s to

wore wctb support

skrvclks dcrkltmy i`dto kxpmork wctb tbkg

wbit optco`s irk

ivicmifmk

Dkvkmop hood c`ao arog molim provcdkrs i`d

provcdk spilk aor provcdkrs to idvkrtcsk

Ailcmctitk mc`es wctb provcdkrs to kxpmork tbkcrokr

Ailcmctitk rkhumir support pmi``c`h drop'c`

skssco`s aor pkopmk to kxpmork provcdkrs okrs

Lrkitk rkhumir provcdkr girekt pmilk kvk`ts aor

pkopmk i`d aigcmcks

Lrkitk hood molim c`aorgitco` to k`ifmk pkopmk

to gi`ihk i`d go`ctor tbkcr lboclk support

provcdkr

^rovcdk sulck`tproakssco`im idvcsors-

sulb is solcim

worekrs or otbkr

spklcimcsts- so tbit

kvkryo`k li` hkt tbk

bkmp tbky `kkd

^rovcdk worekrs wbkrk gork spklcimcst supportcs `kkdkd

Vu` c`aorgim pmi``c`h skssco`s c` tbk lia spilk

^rovcdk kxpkrck`lkd idvolitks wbo li` okr

support froekrihk au`ltco`s wbkrk `klkssiry

isscstc`h pkopmk to kxpmork hood support i`d

isscstc`h tbkg to skt ct up

Lrkitk sbirkd u`dkrsti`dc`h fktwkk` \ecmms aor

^kopmk i`d tbk Lirk Gi`ihkgk`t tkig wbkrk

pkopmk rkqucrk iddctco`im support

Tfk 6. strtkhy ar rtc`h u`cty frekrhk t sec ar pkk

\ecmms aor ^kopmk limmkd tbcs godkm Bkmp i`d Lo``klt. Kirmy c`dclitco`s

oa tbk godkm suhhkst tbit ivkrihk support losts loumd fk is mcttmk is 6;+ oa

prkvcous support losts ' i posscfmk klck`ly oa 8;+. Achurks < i`d 4 provcdk

i` ovkrvckw oa tbk godkm i`d bow ct wcmm opkritk c` priltclk.

9. Bkmp ! Lo``klt

6. ^owkr to

tbk ^kopmk

7/28/2019 Help and Connect

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churk 4. k `d l``kt c` dktc

Bkmp i`d Lo``kLt

Dslsso pip og T lT o wmi og

96

7/28/2019 Help and Connect

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;. Llusc

\ecmms aor ^kopmk irk just fkhc``c`h to cgpmkgk`t tbk Bkmp i`d

Lo``klt godkm. Ct cs i frivk i`d aoluskd ittkgpt to okr isscsti`lk

tbit cs `ot proakssco`immy dogc`itkd i`d tbit fucmds o` i fkmcka c`

tbk lipilcty oa lctczk`s tbkgskmvks.

C` pirt`krsbcp wctb tbk molim iutborcty tbk ipproilb bis tbk potk`tcim- ca

okrkd to lbcmdrk` i`d you`h pkopmk wctb mkir`c`h dcsifcmctcks- to kgpowkr

tbkg to rkimmy fk c` lo`trom oa tbkcr support.

^roakssco`ims- li` fk hrkit immcks- fut tbky do t imwiys e`ow fkst. Gost

hood somutco`s mck wctb lctczk`s- arck`ds i`d aigcmcks ' ca tbky li` oftic` tbkrchbt c`aorgitco`.

^iridchg i`d Tk Lk`trk aor Xkmairk Vkaorg wcmm lo`tc`uk to support

molim loggu`cty mkidkrs- molim orhi`csitco`s i`d molim iutborctcks to dksch`

lost'kkltcvk i`d kgpowkrc`h support somutco`s mcek tbcs c` ordkr to isscst

tbk dkvkmopgk`t oa pkrso`imcsitco`.

Bkmp i`d Lo``kLt

issoliTo wT E Au ^D

! E XD \E\ A ^^9

7/28/2019 Help and Connect

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fCfmCoipBCt you irk c`tkrkstkd c` tbk dkticmkd tbc`ec`h fkbc`d tbk cdkis skt out c` tbcs pipkr

tbk` tbk fkst rkport to rkid csIrlbctklturk aor ^krso`imcsitco` fy Duy ! Aumto`

ivicmifmk to dow`moid dcrkltmy arog Tbk Lk`trk aor Xkmairk Vkaorg wkfsctk "www.

lk`trkaorwkmairkrkaorg.orh#.

Dy`igctk "6>>;# wis tbk rst `itco`im pcmot c` tbk [E supportc`h you`h dcsifmkd

pkopmk to dcrklt tbkcr support skk www.piridchg'ue.orh.

iLe`owmkdkk`t\Xk woumd mcek to tbi`e \ecmms aor ^kopmk aor tbkcr lo`trcfutco` c` dkvkmopc`h

tbk loggu`cty godkm- c` pirtclumir Dc Fir`ks OFK aor bkr support irou`d tbk

dcslussco` pipkr. \ecmms aor ^kopmk woumd mcek to tbi`e \cgo` i`d Eitk aor tbkcr

support i`d isscsti`lk.

pfmC\BC` C`aoitCo`Bkmp i`d Lo``klt Eitk Aumto` i`d Ekmmck Xoodmky

Achurk 9 Eitk Aumto` i`d \cgo` Duy

Achurks 6 i`d < \cgo` Duy

Achurk 4 \ecmms aor ^kopmk

Dksch`kd fy Bk`ry Cmks

Imm rchbts rkskrvkd.Acrst pufmcsbkd Ju`k 6>99

C\F@ dow`moid: 382'9'3>883>'91'4

92 pp.

@o pirt oa tbcs pipkr giy fk rkprodulkd c` i`y aorg wctbout pkrgcssco` arog tbk

pufmcsbkr- kxlkpt aor tbk quotitco` oa frcka pissihks c` rkvckws.

Bkmp i`d Lo``klt cs pufmcsbkd fy Tbk Lk`trk aor Xkmairk Vkaorg c` issolcitco`

wctb iridchg.

Tbk Lk`trk aor Xkmairk Vkaorg

Tbk Yuidri`t- 33 irewiy Ivk`uk

^irewiy Fusc`kss ire

\bkkmd

\3 4XH

Tbk pufmclitco` cs arkk to dow`moid arog:

www.lk`trkaorwkmairkrkaorg.orh

Bkmp i`d Lo``kLt

Dslsso pip og T lT o wmi og

94

7/28/2019 Help and Connect

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Bkmp i`dLo``kltI Dcslssco ipkr arog Tbk Lk`trk aor Xkmairk

Vkaorg pufmcsbkd c` issolcitco` wctb iridchg

o i `kw aorg oa loggu cty'froekrihk ' Bkmp

id Loklt ' i godkm wbclb cs fkc`h pcmotkd fy

\ecmms aor ^kopmk c @kwlistmk.

Eitk Amto

^iridchg ! Ekmmck Xoodmky

\ecmms aor ^kopmk

Ju` 6>99

Dow`moid tbcs rkport arog

bttp://fct.my/cRxY4`

7/28/2019 Help and Connect

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