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Heather Cook 425 Chan View Apt. 301 952-913-6511 [email protected] Dedicated hard working employee. Interested in training, coaching, and leading people to become a better employee. WORK EXPERIENCE Caribou Coffee 10/15-current Store Manager Exceeded goal on all promotional coffees in store that previously struggled Created innovative ways for local businesses to advertise in store in exchange for purchase or donation of promotional coffee Managed inventory to exceed cost of goods goal in 9 of 10 months Served average of 300 people daily Caribou Coffee 4/15-9/15 Assistant Store Manager Exceeded goal on all promotional coffees Created new approach to engage the local community to donate premium coffee to Beyond the Yellow Ribbon in support of the United States Military Responsible for training all new hires and ensuring proper procedures and guidelines are understood and followed Served average of 200 people daily Caribou Coffee 6/14-4/15 Shift Supervisor Responsible for running store when manager is not there Directed staff of up to 6 team members Caribou Coffee 10/13- 6/14 Team Member

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Heather Cook425 Chan View Apt. 301

[email protected]

Dedicated hard working employee. Interested in training, coaching, and leading people to become a better employee.

WORK EXPERIENCE

Caribou Coffee 10/15-currentStore Manager

Exceeded goal on all promotional coffees in store that previously struggled Created innovative ways for local businesses to advertise in store in

exchange for purchase or donation of promotional coffee Managed inventory to exceed cost of goods goal in 9 of 10 months Served average of 300 people daily

Caribou Coffee 4/15-9/15Assistant Store Manager

Exceeded goal on all promotional coffees Created new approach to engage the local community to donate premium

coffee to Beyond the Yellow Ribbon in support of the United States Military Responsible for training all new hires and ensuring proper procedures and

guidelines are understood and followed Served average of 200 people daily

Caribou Coffee 6/14-4/15Shift Supervisor

Responsible for running store when manager is not there Directed staff of up to 6 team members

Caribou Coffee 10/13- 6/14Team Member

Give customer an excellent experience each visit

Target 5/12-12/12Overnight Team member

Achieved all volume metrics during shifts, while achieving 100% safety compliance.

YMCA, Southdale, MN 2007-2008Before and after summer camp counselor

Responsible for overseeing average of 80 youths prior to and after camp hours

COACHING EXPERIENCE

North Tartan 06/13-current

Assistant Tournament Director Ensure tournament site is run smoothly Assisted tournament director in managing staff of 20 volunteers on

tournament procedures and expectations Updated tournament brackets online as well as on site. Thus ensuring all

teams, coaches, and college coaches knew proper game times and locations Responsible for own site during the largest AAU tournament in the state

Minnesota Fury AAU Program 3/11- currentBasketball Coach

Coached team of ten players for spring season

Chaska High School 2011- 2014Freshman Girls Basketball Coach, Assistant Varsity Coach

Head coach of team with 10 players Assisted varsity staff with game planning, scouting Assisted with two camps each summer

Eden Prairie Girls Basketball Association 2009-2014 Head Coach, sixth and seventh grade teams

Coached 2009 -2010 team to a third place finish in the state tournament. This team did not finish in the top five of any tournament the previous season.

Minnesota Finishers Basketball Program 2011 seasonHead Coach- 16U

Skyhawks Sports Academy 2011 summerCoach

Coached boys and girls ages 4 to 12 in multiple sports including basketball, baseball, soccer, and track and field

Minnesota Thunder Basketball Program 2010 seasonAssistant Coach- 15U

University of Saint Thomas basketball camps 2009 summerCoach

INTERNSHIPInstitute for Athletic Medicine 2010 - 2011Shadowed ATC Gary Smith at various Eden Prairie High School sports teams. Gained experience with caring for concussions, sprains, and other injuries suffered in athletic events.

Technology skills proficient in: Microsoft Word Social Media