Heather Perry158 Wheeler Rd., North Bangor, NY 12966 heatherchandler1@verizon.net Home: 518-483-0406

Professional Summary

Reliable, with over seven years experience working in a busy scheduling department office. Excellent customer service,interpersonal, and communication skills both verbal and written. Discreet and confidential in all dealings with customers and staff.

Qualifications

Knowledge of computer functions Medi Tech Medical Terminology Accounting Fundamentals Filing Assertive Communications Listening Skills Excellent Attendance Follow direction of supervisor Work with minimal supervision Check Medical Necessity for Medicare

Employment History Alice Hyde Medical Center May 2008 to November 2015Central Scheduler

Scheduled and confirmed all patient imaging appointments and labs Interviewed patients over the phone to complete pre-registration Answered phones and responded to inquiries Reviewed doctors orders for completeness and accuracy Scanned and stored insurance information and patient medical history Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting

with doctors

The Jug Store November 2006 to May 2008Associate

Responsible for opening and closing the store Stocked shelves and assisted customers which required good communication skills

Servants of Jesus and Mary April 2003 to November 2006Assistant Supervisor of Ordering Processing Department

Responded to customer inquiries by phone Maintained Sales Prepared reports and filed documents

Heather Perry Page 2 (continued)

158 Wheeler Rd., North Bangor, NY 12966 heatherchandler1@verizon.net Home: 518-483-0406

Education

Accounting Fundamentals Certification: St. Lawrence-Lewis BOCES Adult and Continuing Education (online)

Health Care Clerical Certification: St. Lawrence-Lewis BOCES Adult and Continuing Education

High School Diploma: Franklin Academy High School