heath lane · web viewthe closing date for receipt of applications is 11th october 2017. interviews...

HEATH LANE SURGERYPartners:Dr C MoncrieffDr W PriestmanDr M CleaverDr R LawrenceDr S Holt

Associates:Dr L MartinDr A Hewins

Heath LaneEarl Shilton

LeicestershireLE9 7PB

Tel: 01455 844431Fax: 01455 442297

www.heathlanesurgery.co.uk

Dear Sir or Madam

Vacancy: Business/Practice Manager

How to Apply:

If you would like to make a formal application please submit:- A covering letter – hand written Completed application form – hand written Curriculum Vitae (optional)

to Ann Walsh, Business/Practice Manager at the above address

If you require any further details or would like to arrange an informal visit please do not hesitate to contact either myself or Dr. Priestman.

The closing date for receipt of applications is 11th October 2017. Interviews have been scheduled for the afternoons of 24th October 2017 and 2nd November 2017.

Please ensure that you clearly complete your email address/telephone contact details on your application form as this will assist us in contacting you.

Ann WalshBusiness/Practice Manager

Application Pack\Business/Practice Manager

HEATH LANE SURGERYJOB DESCRIPTION

Title: BUSINESS/PRACTICE MANAGERAccountable to: THE PARTNERSHours: 37 hours per week (full-time)Salary: £50 - £65k per annum

JOB SUMMARY:-

Responsibility for the smooth, efficient and profitable running of the practice, for maintaining a happy and committed team and for promoting innovation.

Proactively looking for new opportunities for business development, leading on promoting innovation.

Keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Work with the practice team leads to lead and effect strategic change and smooth operational management.

JOB RESPONSIBILITIES:-

Personnel & Training:-

Manage the trainees, administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practice’s employment policies and procedures are comprehensive and up-to-date.

Adhere to HR responsibilities in relation to guidance for Foundation Year and GP Registrar trainees.

Finance & Profitability:-

Responsibility for oversight of the book-keeping, petty cash and other financial aspects of the practice, including outsourced payroll and NHS pension scheme arrangements.

Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice and preparing financial reports for the partners.

Oversee prudent use of resources.

Quality Assurance:-

The post holder will strive to maintain quality within the practice and will:-

Alert other team members to issues of quality and risk, including oversight of SAEs Assess own performance and take accountability for own actions either directly or under

supervision Contribute to the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the team’s performance Responsibility for oversight of staff training and development


Work effectively with individuals in other agencies to meet patients’ needs Effectively manage own time, workload and resources Responsibility for ensuring compliance against all mandatory external quality assurance

assessments.

Information Technology:-

Oversight responsibility for the computer system including organising any maintenance and developments to the system in collaboration with the IT Manager. Ensure compliance with Data Protection legislation. Joint Caldicott Lead.

Premises & Equipment:-

Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient Services:-

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Reviewing and up-dating the practice’s information leaflet/website, practice publicity and health education material.

Responsibility for the functioning of the Patient Participation Group.

Future Planning:-

Proactively appraise business opportunities to present to the partners for consideration Ability to prepare annual reports, write business plans and submit bids to forward practice

aims and objectives as required by the partners. Keeping abreast of developments within the NHS that might impinge on the practice or

individual partners and offering options for consideration by the partners.

External Relationships:-

Ensuring efficient internal and external communication including being the focal point for contact with the primary care organisation, solicitor, federation, accountant and other bodies.

Personal/Professional Development:-

The post holder will participate in any training programme implemented by the practice as part of this employment with such training to include:-

Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.


Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality & Diversity:-

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

Rules:-

To abide by the practice rules and regulations detailed in the staff hand book.

Review Date:-

Job Description will be reviewed annually at Appraisal.

Duties & Responsibilities:-

This is not an exhaustive list and may be changed in light of changing service needs or national and local policies and priorities. All changes will be fully discussed with the post holder.

JOB DESCRIPTION AGREEMENT

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review including at annual appraisal and may be amended to take into account development within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice.

Signed (Post Holder): _________________________________ Date: _______________

Signed(HR Partner): _____________________________Date: _______________


HEATH LANE SURGERYEQUAL OPPORTUNITIES POLICY

Heath Lane Surgery gives full and fair consideration to applications for employment received from persons from an ethnic origin or with a disability, possessing the appropriate skills or qualifications for vacancies to be filled. Also, reasonable adjustments to facilities and services will be provided on an individual case basis.

We explicitly reject discrimination against age, colour, creed, disability, ethnic or nation origin, marital status, nationality, race, religion, sex, sexual orientation or social class as justifications for any actions that lead to disadvantage and inequality.


PERSON SPECIFICATION FOR BUSINESS/PRACTICE MANAGER

CRITERIA ESSENTIAL DESIRABLE EVIDENCE

QUALIFICATIONS Demonstration of ongoing professional

development Education to degree

level or equivalent NHS clinical/nursing

qualification

CV/application formAt interview

EXPERIENCE Management experience in a medium sized

organisation Workforce planning Experience of implementing change Experience of personal innovation

Experience of working in the health or other public sector organisation.

Experience of SystmOne clinical system


KNOWLEDGE & SKILLS

Experience of management skills including human resources, finance, implementing new initiatives, quality assurance.

Knowledge of: Health and safety Confidentiality Data protection Audit cycle Risk management NHS regulatory

requirements


SKILLS & ATTRIBUTES

Advanced numeracy skills IT skills: word/ Excel Clear and effective written and oral communication Ability to work in a busy environment without direct

supervision Dependable and flexible Well-developed interpersonal skills and negotiating

skills Ability to prioritise, delegate and work to tight



deadlines Ability to train staff and motivate staff Problem solving Possess demonstrable leadership skills

PERSONAL QUALITIES

Confident and assertive Natural leader Self-motivated and proactive Ability to listen Resilient and calm under pressure Able to attend functions/meetings outside normal

hours of work Enjoys working with and through other people Meets enhanced DBS

CV and at interview


HEATH LANE SURGERYPractice Profile

Heath Lane Surgery is a training practice situated in the village of Earl Shilton serving a semi-rural population from the surrounding villages. Currently we have 14,600 registered patients with a steadily growing list size related to new housing developments.

The practice is part of the Hinckley &Bosworth Medical Alliance and the West Leicestershire Clinical Commissioning Group. We use the SystmOne clinical system.

We operate from a modern two storey building. There are 5 partners, 2 Salaried GPs, one Nurse Practitioner, 7 Practice Nurses and an excellent team of reception and administrative staff. We have an active Patient Participation Group who add value to practice decisions.

Within the practice the doctors and nurses have speciality areas offering a range of extended services i.e. a home-from-home dialysis unit, minor surgery, Implanon, chronic disease monitoring.

We have a wide range of extended primary health care colleagues running clinics from or attached to the practice: Let’s Talk - Wellbeing, Turning Point Drug and Alcohol, Mental Health Facilitator, Midwife, Macmillan and District Nursing teams.

We are an enthusiastic, friendly team committed to delivering continuity of care and a responsive service to our patients (the majority of whom have been registered here for years) whilst creating a supportive and fun internal working environment.

Please look at our website for further information:-

www.heathlanesurgery.co.ukApplication Pack\Business/Practice Manager

HEATH LANE SURGERYPractice Organisational Chart

Dr. Moncrieff Dr. Priestman Dr. Cleaver Dr. Lawrence Dr. Holt

Ann WalshBusiness/Practice Manager

Dr MartinDr Hewins

Salaried GPs

Jeanette PooleAssistant Practice Manager

Practice NursesHealthcare Assistants

Reception Supervisor & Team (Ruth Allen)Admin Team Manager/Secretary (Sue Bates)

IT Manager (James Broadway)

Key: ------------- Managerial responsibility only


HEATH LANE SURGERYEMPLOYMENT APPLICATION

This form may not allow sufficient space for provision of the information requested, or other information you feel would be relevant to the application. If this is the case, please include additional sheets.

PERSONAL DETAILS:

Post applied for: BUSINESS/PRACTICE MANAGER

Where did you see the post advertised?

Surname:

Male/female:

First Name(s):

Address:

Postcode:Telephone Nos: Daytime: Evening:

E-mail address:

Do you hold a current UK driving licence?

What would be your method of transport to work?

Are you legally eligible for employment in the UK? Yes / No (delete as applicable)

Do you require a work permit to work in the UK? Yes / No (delete as applicable)

Please note that prior to making an offer of employment, we are required by law to verify documentary evidence (and maintain copies for our files) regarding a candidate’s eligibility to work in the UK. This applies to all applicants regardless of nationality/origin.

Have you any criminal convictions, which you should disclose?

Yes / No (delete as applicable)

If yes please give dates and details.

This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. Successful applicants will have to undergo standard Disclosure & Barring Service Checks (DBS).


MEDICAL HISTORY (all information provided with be treated in strictest confidence)

Do you have any disability or medical condition, which may affect your suitability for this post? Yes / No (delete as applicable)

If yes, please give details:

If required, would you be willing to undergo a medical examination?Yes / No (delete as applicable)

Are there any reasonable working adjustments you would need us to make to accommodate your health? Yes / No (delete as applicable)

If yes, please give details:

Give details of any periods of ill-health you have suffered within the last two years:

Please note that Heath Lane Surgery operates a non-smoking policy covering all practice premises

DIVERSITY MONITORING INFORMATION

Date of birth: [optional – you do not need to complete this]

Please tick the box below which best describes your cultural and ethnic origin

□ White British □ Black British □ Indian□ White Irish □ Black Caribbean □ Pakistani□ White European □ Black African □ Bangladeshi

□ Chinese□ Other white originPlease specify:

□ Other black originPlease specify:

□ Other Asian originPlease specify:

CURRENT (OR MOST RECENT) EMPLOYMENT OR WORK EXPERIENCE

Title of PostApplication Pack\Business/Practice Manager

Name and Address of Employer

PostcodeNature of Business Date of Appointment

Salary and Grade/Scale Period of Notice / Contract End Date

Summary of Duties Responsibilities


PREVIOUS EMPLOYMENT (most recent first - you may include unpaid work)Please give a brief explanation of any periods of unemployment

Employer’s Name and Address Title of Post Held Salary and

ScaleDateFrom

DateTo Reason for leaving


EDUCATION AND QUALIFICATIONS (most recent first). Include details of any qualifications for which you are currently studying/expect to attain.

Schools, Colleges Universities or other Training

organisations

From To Programme of study/examinations taken (with

levels and grades)

PERSONAL INTERESTS/HOBBIES


APPLICANTS WHO ARE PATIENTS OF HEATH LANE SURGERY

Heath Lane Surgery considers that employing staff who are patients of the practice may have disadvantages both to the patient and to the practice. Please note, therefore, that if your application is successful you will be asked to register with a different GP practice.

REFERENCES

Please give the name, address and telephone number of two people who would be willing to give you a reference. If you are currently or have recently been in employment, one of these should be your current or last employer. If not, a referee should be a person who can make a statement with regard to your character, e.g. a school or college teacher. Referees must not be members of your family or related to you in any way.

Name Name

Job Title (if applicable) Job Title (if applicable)

Address Address

Postcode PostcodeTelephone Telephone

How does this person know you? How does this person know you?

If required, may we take up reference before interview?


If required, may we take up reference before interview?



INFORMATION IN SUPPORT OF THIS APPLICATION

In your own words, describe the sort of work you think you would be asked to undertake if you were successful in getting this job:

Please use the space below explain why you would be a good applicant for the post, including any experience you have gained, skills you have to offer (for example, IT skills) and personal qualities. This may include work and voluntary/domestic activities (eg. school committees, charity work). Please relate your comments to the job description and advertisement.

Please continue on an additional sheet if necessary


APPLICANT’S DECLARATION

I hereby give my consent, in connection with this application, for all previous employers, educational institutions and references to be contacted to obtain and verify the accuracy of information provided by me in support of this application.

I understand that any misrepresentation or material omission made by me on this application will be sufficient cause for cancellation of the application or immediate termination of employment, whenever it may be discovered.

I understand that Heath Lane Surgery is permitted to hold personal information about me as identified on this application form as part of its recruitment procedures and personnel records.

Note: Heath Lane Surgery is an equal opportunities employer and does not unlawfully discriminate in employment. No information provided by the applicant will be used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by law.

Signed: Date:

This form should be returned to Ann Walsh, Business/Practice Manager at Heath Lane Surgery, Earl Shilton, LE9 7PB

No later than 5.00 pm on closing date

FOR OFFICE USE ONLY

DATE APPLICATION RECEIVED: INTERVIEW: YES / NO

SHORTLIST YES / NO NOTES ON REFERENCES:


heath lane · web viewthe closing date for receipt of applications is 11th october 2017. interviews...

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