Healthwatch CWL

Christine Vigars Chair, Healthwatch CWL

Out of Hospital services (page 16)

• Ease of access to GP most important factor• Low levels of awareness of alternatives such

as Parsons Green Walk-in Centre• 50% did not know of the location or purpose

of an Urgent Care Centre (UCC)• Primary reason for accessing a GP was

opening times• 26% of people know of NHS 111

Next: Shaping a healthier future, Whole Systems Integrated Care, Charing Cross

Mental health (page 24)

• 67% of respondents knew what their care plan was

But, of those that knew:• 64% said they felt involved in creating their

care plan• 51% said they created it jointly with staff• 50% had involved friends, family, advocates

Next: Action plan from Central and North West London NHS Foundation Trust, quarterly monitoring meetings, mental wellbeing for children and young people.

Home care (page 23)

• Spoke with over 200 users as LINks• Action plans with five providers• 52 recommendations for the re-design of

home care• Co-drafted service specification and tender

questions• As users, we presented on dignity in home

care to over 50 potential providers

Next: carry our home care assessments in all three boroughs this summer, work with Councils on contract monitoring arrangements, encourage people to complain.

Hospital discharge (page 33)

• Discharge planning not happening within 48 hours

• Insufficient mobilisation on wards• Discharge days/times change making

planning difficult• Poor access to medication• Patient transport delays• Poor linkages to outpatients and primary

care• Particular issues for patients with mental

health needs, learning disabilities and those whom are older and/or homeless

Next: Healthwatch England Special Inquiry, working on ‘whole systems’ integrated care and with the Health and Wellbeing Boards.

Dementia (page 31)

• GP diagnosis• Frequency of care reviews• Staff training on dementia• Support for carers• Respite• Information on how to access services• Hospital care

Next: Presenting to Health and Wellbeing Boards, Tri-borough Dementia Strategy, Dementia Action Alliances, assessments of dementia services.

Questions on what you have heard so far?