healthcare that cares
TRANSCRIPT
Healthcare that CaresANNUAL REPORT 2019 & 2020
20 Years of Service in the Community
I would like to thank you for your unwavering support for Ravenswood Family Health Network (Ravenswood) and our patients. Your contributions have made it possible for Ravenswood and our dedicated staff to provide high-quality access to care for underserved and at-risk communities.
Thanks to your aid, we have remained in operation across all sites and have expanded our services into Santa Clara County through our MayView acquisition. The transition to merge both community health centers into one network is operating smoothly as we continue building a strong and robust future together. We remain dedicated to our mission and our founding community as we serve our expanded service area.
We understand that the current climate – the continuing and seemingly endless response to the COVID-19 pandemic, the economic impact of family members without jobs, our children out of school, and the current social unrest and the underlying injustice that is exposed in our country and our communities – has pushed many of us to our limits. We continue to support our communities and patients in all ways that we can, with all ofour work, including our expansion into Santa Clara County, dedicated to our commitment to provide healthcare to those who lack access. Our partner organizations allow us to support our patients in their educational and societal pursuits and to fulfill our mission of addressing not only healthcare, but the social determinants ofhealth as well.
We remain open to serving our communities, and continue to ensure the safety of our staff and patients. Thank you for your continued commitment to promoting access to healthcare for all. You are greatly appreciated and we cannot thank you enough for your commitment and your contributions.
In Community Spirit,
Luisa Buada, RN, MPHChief Executive Officer
Dear Friends of Ravenswood Family Health Network,
1
Our mission is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.
BOARD OF DIRECTORS
• Melieni Falemaka Talakai, ChairAmbulatory Care Nurse, San Mateo County MobileClinic
• Fred Mondragon, Vice Chair Vice President of Business Development, Medallia, Inc.
• Genesis Cerna, SecretaryPartnership Coordinator, Second Harvest Food Bank ofSanta Clara and San Mateo Counties
• Julio Garcia, TreasurerProgram Director, Nuestra Casa
• Senseria Conley, ParliamentarianCommunity Advocate
• Manuel ArteagaNursing Student, Samuel Meritt University
• Marcelline CombsCommunity Advocate
• Esmeralda GarciaBusiness Developer/Finance Coordinator, PeninsulaFamily Service
• Siteri MaravouPresident, Ultimate Homecare Services
• VJ Periyakoil, MDAssociate Professor of Medicine, Stanford UniversityMedical Center
• Sherri Sager, Board LiaisonChief Government Relations Officer, Lucile PackardChildren’s Hospital at Stanford
ADVISORY COUNCIL
• Patricia Bresee, ChairCommissioner, Superior Court of San Mateo County (ret.)
• Maya AltmanExecutive Director, Health Plan of San Mateo
• Greg AvisManaging Partner, Bangtail Partners
• Caretha ColemanPrincipal, Coleman Consulting
• Greg GalloPartner, DLA Piper
• Lily HurlimannHealth Systems Consultant
• Rose Jacobs GibsonFounder, President/CEO, Hagar Services Coalition
• Dr. Ross JaffeManaging Director, Versant Ventures
• Jim KoshlandPartner, DLA Piper
• Richard LevyCEO, Varian Medical Systems (ret.)
• John A. SobratoFounder and Principal, Sobrato Organization
• Dr. Fred St. GoarCardiologist—Director, Fogarty Institute for Innovation
• Jane WilliamsCEO, Sand Hill Global Advisors
• Gordon RussellPartner, Sequoia Capital (ret.)
Photographers: (covers) Paulina Nava, Valeria Sandoval; (opposite page) Katherine Bick & Tomomi Mori
Our Mission
I would like to thank you for your unwavering support for Ravenswood Family Health Network (Ravenswood) and our patients. Your contributions have made it possible for Ravenswood and our dedicated staff to provide high-quality access to care for underserved and at-risk communities.
Thanks to your aid, we have remained in operation across all sites and have expanded our services into Santa Clara County through our MayView acquisition. The transition to merge both community health centers into one network is operating smoothly as we continue building a strong and robust future together. We remain dedicated to our mission and our founding community as we serve our expanded service area.
We understand that the current climate – the continuing and seemingly endless response to the COVID-19 pandemic, the economic impact of family members without jobs, our children out of school, and the current social unrest and the underlying injustice that is exposed in our country and our communities – has pushed many of us to our limits. We continue to support our communities and patients in all ways that we can, with all of our work, including our expansion into Santa Clara County, dedicated to our commitment to provide healthcare to those who lack access. Our partner organizations allow us to support our patients in their educational and societal pursuits and to fulfill our mission of addressing not only healthcare, but the social determinants of health as well.
We remain open to serving our communities, and continue to ensure the safety of our staff and patients. Thank you for your continued commitment to promoting access to healthcare for all. You are greatly appreciated and we cannot thank you enough for your commitment and your contributions.
In Community Spirit,
Luisa Buada, RN, MPHChief Executive Officer
Dear Friends of Ravenswood Family Health Network,
1
Our mission is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.
BOARD OF DIRECTORS
• Melieni Falemaka Talakai, ChairAmbulatory Care Nurse, San Mateo County Mobile Clinic
• Fred Mondragon, Vice Chair Vice President of Business Development, Medallia, Inc.
• Genesis Cerna, SecretaryPartnership Coordinator, Second Harvest Food Bank ofSanta Clara and San Mateo Counties
• Julio Garcia, TreasurerProgram Director, Nuestra Casa
• Senseria Conley, ParliamentarianCommunity Advocate
• Manuel ArteagaSocial Worker, San Mateo County Child Support Services
• Marcelline CombsCommunity Advocate
• Esmeralda GarciaRecovery Coach/Business Administrator, Voices ofRecovery
• Siteri MaravouPresident, Ultimate Homecare Services
• VJ Periyakoil, MDAssociate Professor of Medicine, Stanford University Medical Center
• Sherri Sager, Board LiaisonChief Government Relations Officer, Lucile Packard Children’s Hospital at Stanford
ADVISORY COUNCIL
• Patricia Bresee, ChairCommissioner, Superior Court of San Mateo County (ret.)
• Maya AltmanExecutive Director, Health Plan of San Mateo
• Greg AvisManaging Partner, Bangtail Partners
• Caretha ColemanPrincipal, Coleman Consulting
• Greg GalloPartner, DLA Piper
• Lily HurlimannHealth Systems Consultant
• Rose Jacobs GibsonSan Mateo County District 4 Board of Supervisors
• Dr. Ross JaffeManaging Director, Versant Ventures
• Jim KoshlandPartner, DLA Piper
• Richard LevyCEO, Varian Medical Systems (ret.)
• John A. SobratoFounder and Principal, Sobrato Organization
• Dr. Fred St. GoarCardiologist—Director, Fogarty Institute for Innovation
• Jane WilliamsCEO, Sand Hill Global Advisors
• Gordon RussellPartner, Sequoia Capital (ret.)
Photographers: (covers) Paulina Nava, Valeria Sandoval; (opposite page) Katherine Bick & Tomomi Mori
Our Mission
• Perinatal Care• Pediatric & Adolescent Medicine• Adult Medicine• Women’s Health• CenteringPregnancy®• CenteringParenting®• Dental• Integrated Behavioral Health• Optometry & Optical
3
Ravenswood Family Health Center,Ravenswood Family Dentistry, &Center For Health Promotion Eligibility & Enrollment(East Palo Alto)
• Perinatal Care• Pediatric & Adolescent Medicine• Adult Medicine• Women’s Health• Integrated Behavioral Health• Chiropractic Care• Chronic Disease Management • Health Education• Screenings & Immunization
A Member of Ravenswood Family Health Network(Mountain View, Sunnyvale, & Palo Alto)
AUGUST 2019 APRIL/MAY 2020APRIL 2020 UNPRECEDENTEDTIMES
JULY 2019SPRING 2019RavenswoodFamily DentistryExpands
Ravenswood’s First Annual Breast Health Event
CelebratingAnniversaries:Dental Clinic,10 years;Medical Facility,5 years
MayViewCommunityHealth Center Joins Ravenswood FamilyHealth Network!
Responding tothe COVID-19Pandemic
Ravenswood’sSecond AnnualPatient AdvisorsDay
Highlights
MayViewCommunity Health Center
• Screenings & Immunizations• Chronic Disease Management • Health Education• Pharmacy• General X-ray• Ultrasound• Mammography• Referrals to Specialty Care
2
Our 2019 Patients
*A household of four with an annual income of $52,400 in2020 is considered to be at 200% Federal Poverty Level.
Data on this page reflects unduplicated numbers of patients.
Pediatric patients8,018
At/below200%FPL
of patients have incomes 0–200% of the Federal Poverty Level*
86%
Latino 76%
African American 4%
Native Hawaiian or Pacific Islander (4%)
Prenatal women508
of patients are best served in a language other than English (Spanish and Tongan)
of patients identify as homeless
are residents ofEast Palo Alto
of patients are enrolled in public health coverage programs
32%
67%
66%
of patientsare uninsured
65%
5%
total patients
• Perinatal Care• Pediatric & Adolescent Medicine• Adult Medicine• Women’s Health• CenteringPregnancy®• CenteringParenting®• Dental• Integrated Behavioral Health• Optometry & Optical
3
Ravenswood Family Health Center, Ravenswood Family Dentistry, &Center For Health Promotion Eligibility & Enrollment(East Palo Alto)
• Perinatal Care• Pediatric & Adolescent Medicine• Adult Medicine• Women’s Health• Integrated Behavioral Health• Chiropractic Care• Chronic Disease Management• Health Education• Screenings & Immunization
A Member of Ravenswood Family Health Network(Mountain View, Sunnyvale, & Palo Alto)
AUGUST 2019 APRIL/MAY 2020APRIL 2020 UNPRECEDENTEDTIMES
JULY 2019SPRING 2019RavenswoodFamily DentistryExpands
Ravenswood’s First Annual Breast Health Event
CelebratingAnniversaries:Dental Clinic,10 years;Medical Facility,5 years
MayViewCommunityHealth Center Joins Ravenswood FamilyHealth Network!
Responding tothe COVID-19Pandemic
Ravenswood’sSecond AnnualPatient AdvisorsDay
Highlights
MayViewCommunity Health Center
• Screenings & Immunizations• Chronic Disease Management• Health Education• Pharmacy• General X-ray• Ultrasound• Mammography• Referrals to Specialty Care
2
Our 2019 Patients
*A household of four with an annual income of $52,400 in 2020 is considered to be at 200% Federal Poverty Level.
Data on this page reflects unduplicated numbers of patients.
Pediatric patients8,018
At/below200%FPL
of patients have incomes 0–200% of the Federal Poverty Level*
86%
Latino 76%
African American 4%
Native Hawaiian or Pacific Islander (4%)
Prenatal women508
of patients are best served in a language other than English (Spanish and Tongan)
of patients identify as homeless
are residents ofEast Palo Alto
of patients are enrolled in public health coverage programs
32%
67%
66%
of patientsare uninsured
65%
5%
total patients
July2019
August2019
At Ravenswood Family Health Network, continuous feedback from our patients shapes our work. Our full-time Patient Experience Manager circulates throughout our clinic sites, checking in with patients, soliciting feedback through quantitative survey tools, and listening to individual concerns and suggestions. Each year, we also hold a Patient Advisors Day event which convenes 75–100 patients to participate in structured focus groups. These focus groups provide us with qualitative data on patients’ experience, the challenges they face, and strengths that we can build on in future service planning. In 2019, we held our annual Patient Advisors Day on July 13th. General trends in feedback revolved around patients feeling welcome, accommodated to in regards to language inclusivity, and treated with respect when visiting. Moving forward, we will continue to encourage feedback from our patients so that we can actively address the needs of our community.
Ravenswood’s Second AnnualPatient Advisors Day: We Listen To Our Patients! For our first annual Breast Health Event
in August 2019 (a two-day event), we conducted an educational seminar on day one and a bra fitting session on day two. The educational seminar focused on breast anatomy, breast cancer,mammography, and prevention. For the bra fitting session, we partnered with Nordstrom Rack in East Palo Alto, and their fit experts provided bra fittings.Over 25 women of the community participated in the event. We look forward to holding another Breast Health Event in the future!
RAVENSWOOD’S FIRST ANNUALBREAST HEALTH EVENT
5
Photographer: Valeria Sandoval
Photographer: Valeria SandovalPhotographer: Valeria Sandoval
Participants listening to a presentation at the Breast Health Event.
Our Patient Experience Manager, Christina, listening to a patient’s feedback.
Photographer: Rachel Tarantino
Patients at our 2nd Annual Patient Advisor’s Day.
Health Coach providing translation.
4
Ravenswood Family Dentistry Expands!In Spring 2019, we expanded our existing dental clinic, Ravenswood Family Dentistry (RFD), by converting 3,017 sq. ft. of office space in our 1805 Bay Road site (located adjacent to our existing dental clinic) into additional dental clinic space. In the expanded space, we created a pediatric dental wing that includes the addition of nine new dental chairs dedicated to serving pediatric patients. All treatment rooms in this wing are wheelchair accessible, and are plumbed for nitrous to provide conscious sedation during dental procedures.
Ravenswood proudly celebrated the grand opening of our dental clinic expansion with our funders, community partners, and elected officials in March 2019. Attendees gathered to witness the unveiling of Ravenswood’s dental expansion.
Luisa Buada, Ravenswood’s Chief Executive Officer (CEO), and Melieni Falemaka Talakai, Ravenswood’s Board Chair, presided over the reception. They introduced influential leaders to present their remarks, including local faith leader Pastor Paul Bains, co-founder and president of WeHOPE Shelter in East Palo Alto; Congresswoman Jackie Speier; Dr. Yogita Butani Thakur, Chief Dental Officer of RFD; Rick Williams, CEO of The Sobrato Family Foundation; Pamela Kurtzman, CEO of Sequoia Healthcare District; and Leslie Bulbuk, Senior Field Representative for State Assembly Member Marc Berman.
The speakers shared their passion for equal access to dental care, a belief that resonated with Ravenswood staff and guests. “Dental care is part of healthcare. It is connected to healthcare, [and] it can be a lifesaving service,” stated Congresswoman Speier. Without proper dental care in RFD’s service area, many would not be able to thrive and lead healthy, productive lives. “This expansion of dental services is ‘just what the doctor ordered,’” Congresswoman Speier announced.
Shortly after our grand opening celebration, our dental clinic opened for services in the expanded space in April 2019. Our goal is to increase RFD’s service capacity by 50%, and increase the annual number of dental patients served by 3,500.
Photographer, this page: Rachel Tarantino
Our CEO, Luisa, cu�ing the ribbon during the grand opening of our dental clinic expansion.
Front of Ravenswood Family Dentistry.
Ravenswood Family Dentistry hallway.
Spring2019
July2019
August2019
At Ravenswood Family Health Network, continuous feedback from our patients shapes our work. Our full-time Patient Experience Manager circulates throughout our clinic sites, checking in with patients, soliciting feedback through quantitative survey tools, and listening to individual concerns and suggestions. Each year, we also hold a Patient Advisors Day event which convenes 75–100 patients to participate in structured focus groups. These focus groups provide us with qualitative data on patients’ experience, the challenges they face, and strengths that we can build on in future service planning. In 2019, we held our annual Patient Advisors Day on July 13th. General trends in feedback revolved around patients feeling welcome, accommodated to in regards to language inclusivity, and treated with respect when visiting. Moving forward, we will continue to encourage feedback from our patients so that we can actively address the needs of our community.
Ravenswood’s Second AnnualPatient Advisors Day: We Listen To Our Patients! For our first annual Breast Health Event
in August 2019 (a two-day event), we conducted an educational seminar on day one and a bra fitting session on day two. The educational seminar focused on breast anatomy, breast cancer, mammography, and prevention. For the bra fitting session, we partnered with Nordstrom Rack in East Palo Alto, and their fit experts provided bra fittings. Over 25 women of the community participated in the event. We look forward to holding another Breast Health Event in the future!
RAVENSWOOD’S FIRST ANNUALBREAST HEALTH EVENT
5
Photographer: Valeria Sandoval
Photographer: Valeria SandovalPhotographer: Valeria Sandoval
Participants listening to a presentation at the Breast Health Event.
Our Patient Experience Manager, Christina, listening to a patient’s feedback.
Photographer: Rachel Tarantino
Patients at our 2nd Annual Patient Advisor’s Day.
Health Coach providing translation.
Ravenswood Family Dentistry Expands!
4
In Spring 2019, we expanded our existing dental clinic, Ravenswood Family Dentistry (RFD), by converting 3,017 sq. ft. of office space in our 1805 Bay Road site (located adjacent to our existing dental clinic) into additional dental clinic space. In the expanded space, we created a pediatric dental wing that includes the addition of nine new dental chairs dedicated to serving pediatric patients. All treatment rooms in this wing are wheelchair accessible, and are plumbed for nitrous to provide conscious sedation during dental procedures.
Ravenswood proudly celebrated the grand opening of our dental clinic expansion with our funders, community partners, and elected officials in March 2019. Attendees gathered to witness the unveiling of Ravenswood’s dental expansion.
Luisa Buada, Ravenswood’s Chief Executive Officer (CEO), and Melieni Falemaka Talakai, Ravenswood’s Board Chair, presided over the reception.They introduced influential leaders to present their remarks, including local faith leader Pastor Paul Bains, co-founder and president of WeHOPE Shelter in East Palo Alto; Congresswoman Jackie Speier; Dr. Yogita Butani Thakur, Chief Dental Officer of RFD; Rick Williams, CEO of The Sobrato Family Foundation; Pamela Kurtzman, CEO of Sequoia Healthcare District; and Leslie Bulbuk, Senior Field Representative for State Assembly Member Marc Berman.
The speakers shared their passion for equal access to dental care, an belief that resonated with Ravenswood staff and guests. “Dental care is part of healthcare. It is connected to healthcare, [and] it can be a lifesaving service,” stated Congresswoman Speier. Without proper dental care in RFD’s service area, many would not be able to thrive and lead healthy,productive lives. “This expansion of dental services is ‘just what the doctor ordered,’” Congresswoman Speier announced.
Shortly after our grand opening celebration, our dental clinic opened for services in the expanded space in April 2019. Our goal is to increase RFD’s service capacity by 50%, and increase the annual number of dental patients served by 3,500.
Photographer, this page: Rachel Tarantino
Our CEO, Luisa, cu�ing the ribbon during the grand opening of our dental clinic expansion.
Front of Ravenswood Family Dentistry.
Ravenswood Family Dentistry hallway.
Spring2019
On May 5th of 2020, we celebrated the five-year anniversary of our main health center in East Palo Alto. At noon on May 5, 2015, the doors of our health center opened and the first patients streamed into the lobby to check in at our kiosks. Within 20 minutes ofopening our new facility, there were patients registering and waiting in the lobby seating area to see their providers, lining up for our pharmacy,and checking in to have their blood drawn. Support from various funders,donors, staff, communities, and partner organizations made our vision ofbuilding a state-of-the-art, 53-exam room health center that serves as a one-stop shop for primary care,behavioral health, pharmacy,optometry, health education, x-ray,mammography, and expanded lab services a reality!
We thank our funders, donors, staff,communities, and partner organizations for their support five years ago and their ongoing support today!
7
Responding to the Covid-19 Pandemic Since the COVID-19 public health crisis began in March 2020, community health centers such as Ravenswood have been on the front lines of defense. Given that hospitals have been overloaded, keeping patients cared for in the community and out of emergency rooms has played a critical role in our nation’s response strategy to COVID-19.
To reduce the risk of spread and to protect our community and staff, we adjusted the way we provided care. Hours of operation were reduced, and the following services were temporarily suspended when the shelter-in-place order was implemented in March: Optometry, Optical, and routine medical and dental visits. Healthcare services were provided using a combination of in-person and telehealth visits, which were via phone or video call. We adapted our pharmacy protocol to dispense medications through our mobile medical van in the clinic parking lot as well. As of June, we started re-opening our services.
Given that the pandemic is ongoing, constant updates have been made to our workflows to ensure the most up-to-date response mechanisms are in place to handle the situation at hand. Everyone, including staff and vendors, who enters our facilities is screened and required to wear face masks before entering. Sick patients with respiratory problems are isolated from other patients, and each chair is spaced at least six-feet apart from each other. Additionally, all our surfaces are sanitized hourly, including handrails and doorknobs. COVID-19 testing for our symptomatic patients and asymptomatic patients who are essential workers is being conducted via drive-through with patients in their vehicles and staff in full Personal Protective Equipment (PPE).
Main Clinic: Ravenswood Family Health Center
Ravenswood staff screen patients before entry into the clinic.
May2020
UnprecedentedTimes
RAVENSWOOD FAMILY HEALTH CENTER’S 5-YEAR ANNIVERSARY
(Above and right) Ravenswood’s staff preparing to screen symptomatic Ravenswood patients via our drive-thru testing for COVID-19.
Photographer: Paulina Nava
Photographer: Paulina Nava
Mayview Community Health CenterJoins Ravenswood Family Health Network!
Since 2001, Ravenswood has been providing health care services to underserved communities in Silicon Valley. In 2020, Ravenswood celebrated two major anniversaries!
On April 24th of 2020, Ravenswood’s dental clinic, Ravenswood Family Dentistry (RFD), celebrated 10 years of providing comprehensive oral health care services to underserved communities in Silicon Valley. RFD’s services range from preventive care, pediatric care, periodontal cleanings, restorative care, extractions (surgical and non-surgical), crowns and bridges, root canals, removable partial and full dentures, urgent visits (same day appointments), to prenatal oral health care.
Ravenswood’s Chief Dental Officer, Yogita Thakur, DDS, MS, has been leading RFD since July 2010 and has witnessed how RFD has served as a critical access point to comprehensive oral health care services for low-income children, families, and individuals. “Our dental clinic has helped improve the oral health of many in our service area and has tirelessly worked to eliminate oral health disparities,” shares Dr. Thakur. RFD has grown from seeing 1,461 patients in 2010 to over 6,900 patients in 2019.
During COVID-19, our dental clinic remained open to serve our communities and provided urgent dental care in-person as well as dental consultations via phone or video to keep patients’ gums and teeth healthy at home.
6
After several years of contemplation, the Boards of Directors of Ravenswood and MayView Community Health Center (MayView) mutually resolved that Ravenswood would take over the operations of MayView’s three health centers in Palo Alto, Mountain View, and Sunnyvale. As of April 1, 2020, MayView is a member of Ravenswood Family Health Network. Ravenswood will continue to operate its East Palo Alto sites as well as MayView’s three sites to maintain access to care to communities in both San Mateo County and Santa Clara County.
During the acquisition process, critical financial support was received from local health systems to assist in the transition. Support was provided by Santa Clara County Board of Supervisors and Santa Clara County Health and Hospital System, El Camino Hospital District, Stanford Healthcare, Silicon Valley Community Foundation, Starlight Foundation, Sobrato Foundation, Sand Hill Foundation, California Healthcare Foundation, and the Mountain View Voice Holiday Fund. The acquisition required approval of federal and state authorities. Execution of the acquisition was seamless regarding patient care despite major workflow redesign in both clinic organizations caused by the COVID-19 pandemic.
We greatly value and respect the wealth of expertise and dedication of MayView’s staff to the patients they serve. Our goal is to build a strong and robust future together with the primary goal of continuing to provide high-quality care. Our combined organization is expected to serve 27,000 patients with approximately 100,000 patient encounters a year with the potential for growth in 2021 with the gradual implementation of dental services.
We remain dedicated to our mission and our founding community of East Palo Alto, as well as serving our expanded service area with equal fervor, quality, and excellence in care delivery.
Photographer: Rachel Tarantino
April2020
April2020
RAVENSWOOD FAMILY DENTISTRY’S10-YEAR ANNIVERSARY
Staff at Ravenswood’s MayView site.
Photographer: Paulina Nava
On May 5th of 2020, we celebrated the five-year anniversary of our main health center in East Palo Alto. At noon on May 5, 2015, the doors of our health center opened and the first patients streamed into the lobby to check in at our kiosks. Within 20 minutes of opening our new facility, there were patients registering and waiting in the lobby seating area to see their providers, lining up for our pharmacy, and checking in to have their blood drawn. Support from various funders, donors, staff, communities, and partner organizations made our vision of building a state-of-the-art, 53-exam room health center that serves as a one-stop shop for primary care, behavioral health, pharmacy, optometry, health education, x-ray, mammography, and expanded lab services a reality!
We thank our funders, donors, staff, communities, and partner organizations for their support five years ago and their ongoing support today!
7
Responding to the Covid-19 Pandemic Since the COVID-19 public health crisis began in March 2020, community health centers such as Ravenswood have been on the front lines of defense. Given that hospitals have been overloaded, keeping patients cared for in the community and out of emergency rooms has played a critical role in our nation’s response strategy to COVID-19.
To reduce the risk of spread and to protect our community and staff, we adjusted the way we provided care. Hours of operation were reduced, and the following services were temporarily suspended when the shelter-in-place order was implemented in March: Optometry, Optical, and routine medical and dental visits. Healthcare services were provided using a combination of in-person and telehealth visits, which were via phone or video call. We adapted our pharmacy protocol to dispense medications through our mobile medical van in the clinic parking lot as well. As of June, we started re-opening our services.
Given that the pandemic is ongoing, constant updates have been made to our workflows to ensure the most up-to-date response mechanisms are in place to handle the situation at hand. Everyone, including staff and vendors, who enters our facilities is screened and required to wear face masks before entering. Sick patients with respiratory problems are isolated from other patients, and each chair is spaced at least six-feet apart from each other. Additionally, all our surfaces are sanitized hourly, including handrails and doorknobs. COVID-19 testing for our symptomatic patients and asymptomatic patients who are essential workers is being conducted via drive-through with patients in their vehicles and staff in full Personal Protective Equipment (PPE).
Main Clinic: Ravenswood Family Health Center
Ravenswood staff screen patients before entry into the clinic.
May2020
UnprecedentedTimes
RAVENSWOOD FAMILY HEALTH CENTER’S 5-YEAR ANNIVERSARY
(Above and right) Ravenswood’s staff preparing to screen symptomatic Ravenswood patients via our drive-thru testing for COVID-19.
Photographer: Paulina Nava
Photographer: Paulina Nava
Mayview Community Health CenterJoins Ravenswood Family Health Network!
Since 2001, Ravenswood has been providing health care services to underserved communities in Silicon Valley. In 2020, Ravenswood celebrated two major anniversaries!
On April 24th of 2020, Ravenswood’s dental clinic, Ravenswood Family Dentistry (RFD), celebrated 10 years of providing comprehensive oral health care services to underserved communities in Silicon Valley. RFD’s services range from preventive care, pediatric care,periodontal cleanings, restorative care,extractions (surgical and non-surgical),crowns and bridges, root canals,removable partial and full dentures,urgent visits (same day appointments), to prenatal oral health care.
Ravenswood’s Chief Dental Officer, Yogita Thakur, DDS, MS, has been leading RFD since July 2010 and has witnessed how RFD has served as a critical access point to comprehensive oral health care services for low-income children, families,and individuals. “Our dental clinic has helped improve the oral health of many in our service area and has tirelessly worked to eliminate oral health disparities,” shares Dr. Thakur. RFD has grown from seeing 1,461 patients in 2010 to over 6,900 patients in 2019.
During COVID-19, our dental clinic remained open to serve our communities and provided urgent dental care in-person as well as dental consultations via phone or video to keep patients’ gums and teeth healthy at home.
6
After several years of contemplation, the Boards of Directors of Ravenswood and MayView Community Health Center (MayView) mutually resolved that Ravenswood would take over the operations of MayView’s three health centers in Palo Alto, Mountain View, and Sunnyvale. As of April 1, 2020,MayView is a member of Ravenswood Family Health Network. Ravenswood will continue to operate its East Palo Alto sites as well as MayView’s three sites to maintain access to care to communities in both San Mateo County and Santa Clara County.
During the acquisition process, critical financial support was received from local health systems to assist in the transition. Support was provided by Santa Clara County Board of Supervisors and Santa Clara County Health and Hospital System, El Camino Hospital District, Stanford Healthcare, Silicon Valley Community Foundation, Starlight Foundation, Sobrato Foundation,Sand Hill Foundation, California Healthcare Foundation, and the Mountain View Voice Holiday Fund. The acquisition required approval of federal and state authorities. Execution of the acquisition was seamless regarding patient care despite major workflow redesign in both clinic organizations caused by the COVID-19 pandemic.
We greatly value and respect the wealth of expertise and dedication ofMayView’s staff to the patients they serve. Our goal is to build a strong and robust future together with the primary goal of continuing to provide high-quality care. Our combined organization is expected to serve 27,000 patients with approximately 100,000 patient encounters a year with the potential for growth in 2021 with the gradual implementation of dental services.
We remain dedicated to our mission and our founding community of East Palo Alto, as well as serving our expanded service area with equal fervor,quality, and excellence in care delivery.
Photographer: Rachel Tarantino
April2020
April2020
RAVENSWOOD FAMILY DENTISTRY’S10-YEAR ANNIVERSARY
Staff at Ravenswood’s MayView site.
Photographer: Paulina Nava
8 9
Financials
STATEMENT OF FINANCIAL POSITION FISCAL YEAR 2017–2019
2017 2018 2019ASSETS Cash $ $ Insurance/Patient Receivables $ $ Grants/Other Receivables $ $ Campaign Pledges $ $ Property & Equipment $ $ Other Assets $ $ Total Assets $ $ Current Liabilities $ $ Long-Term Liabilities $ $ Total Liabilities $ $
NET ASSETS Without Donor Restrictions $ $ With Donor Restrictions $ $Total Net Assets $ $ Total Liabilities & Net Assets $ $
EXPENSES Clinical Operations $23,534,059
Resource Center Operations $255,714Development $422,105
Management & General $8,373,417
Clinical OperationsResource Center OperationsDevelopmentManagement & General
Total Expenses
REVENUE
Grants $5,786,643
All Other Revenue $2,540,231
Capital Campaign $929,618
Net Patient Service $24,256,662
Contributions & Donations $2,593,808
GrantsContributions & Donations Net Patient Service Capital Campaign All Other Revenue
Total Revenue
2,639,804.006,677,054.00
27,571,485.00 339,884.00
30,654,737.00 797,649.00
68,680,613.00 2,684,736.00
36,728,303.00 39,413,039.00
27,007,436.00 2,260,138.00
29,267,574.0068,680,613.00
2,831,047.001,305,594.00
32,338,437.00755,000.00
32,854,989.00789,186.00
70,874,253.002,981,115.00
37,133,292.0040,114,407.00
28,158,890.002,600,956.00
30,759,846.0070,874,253.00
$ 4,979,162.00 $ 11,075,903.00 $ 964,947.00 $ 5,000.00 $ 27,790,227.00 $ 1,322,690.00 $ 46,137,929.00 $ 2,347,240.00 $ 11,001,448.00 $ 13,348,688.00
$ 31,425,106.00 $ 1,364,135.00 $ 32,789,241.00 $ 46,137,929.00
$ 5,786,643$ 2,593,808$ 24,256,662$ 929,618$ 2,540,231
$ 36,106,962
$ 23,534,059 $ 255,714$ 422,105$ 8,373,417
$ 32,585,295
FY 2018-2019
FY 2018-2019
REVENUE
EXPENSES
9
American Heart AssociationAnonymous Atkinson FoundationBank of AmericaBella Vista FoundationCalifornia Health Care FoundationCenter for Care InnovationsCentering Healthcare InstituteChristiana FoundationCommunity Health PartnershipCZI (Chan Zuckerberg Initiative)
Community FundDelta Dental Community Care
FoundationDirect ReliefEl Camino Healthcare DistrictFirst 5 San Mateo CountyFlora Family FoundationGeorge H. Sandy FoundationGordon and Betty Moore
Foundation
Alain and Rosemary Enthoven Fund
Alan LevitonAlison CormackAllison Butler and Richard
PeersAlmanac Holiday FundAmanda DelfinoAmazonSmileAnn KnopfAnna LuAnne D. and Walter B. Clark
Family Donor Advised FundAnne DeCarliAnne HoughtelingAnnie L. TateAnnie WuAnonymousBarbara CollBarbara KirschBarbara NoparstakBarbara RiperBarbara TownerBird Family FundBobbie WunschBoyle Family FundBradley HamannBraff Family FundBrody Family FundBruce and Lisa Deal Family
FundBruce CabralCarol Chan ZuckermanCarol D. BacchettiCarol SimoneCarole WunderlichCathrin CallasCecil ReevesCharlene & Leo OttChen HouseholdCheryl BrancoChiung-Huei LiuChristina NgChuck AdamsCindy L. FolkerCortney HsuCraig and Jane Williams
Charitable FundCraig FalkenhagenCraig HansonCyanne McElhinneyCyrus BehrooziDanielle Walson
David A. & Devon Wiel CohnDavid ArataDavid HaleDavid HammondDavid HeineDavid OakesDavid SloneDeborah and Alex Fitz
Charitable FundDenis BaylorDiane WiederDonald DixonDoriel NishiokaDouglas AlexanderDouglas StevensDr. James Bassett
& Lily HurlimannE. John SebesEast Creek FundEd SmithEileen BaylorElizabeth BrownElizabeth LytleEllen & Robert F. Sawyer
FundEmily Dalton SmithFischer Family FoundationFolker HouseholdFR Murphy Family FundFrances Codispoti and
Kenneth SchroederFred MondragonGabriel GarciaGallo Family FundGenesis CernaGeorge BullochGerald YaffeGordon RussellGralyn A. JacquesGrotellone Family
Charitable FundHanson HouseholdHarney Cabral
Charitable FundHarry & Susan Dennis
Giving FundHayse HouseholdHelen GiffordHolly EmersonHolly MyersHuberman Charitable FundHurlbut-Johnson
Charitable Trusts
Isabel QuinonezIvonne KuechlerJacobian EngineeringJacqueline KaoJaime ChavarriaJames BurnJames Frank CooperJan ReedJane BernasconiJane FarishJane PaulsonJean DawesJean ParmeleeJean TarantinoJeanette KennedyJeffrey OxendineJeffrey PetersJeffrey PoetschJennifer DeVolderJessica YeeJK Family FundJoanna ZygmontJoanne DonskyJoe Ruck and Donna Ito
Charitable FundJohn HuberJohn MorgridgeJohn WeatherbyJonathan B. GiffordJoseph ZionyJudith RominesJulia PlattJulio GarciaJustin WuKaren KavanaghKari FishKathy ChiuKevin KennedyKevin MurphyKim Young & John
MoragneKiwanis Club of Palo Alto
Chartiable FoundationKrieger-Friedman
Family FundLanah HotchkissLarry BaileyLaura SingerLeonie WalkerLetrice SmithLinda BeyceLinda GolubLisa Forssell and Hugh
Donations: 2019–2020
Grants: 2019–2020
Thank You!
Grove FoundationHealth NetHealth Plan of San Mateo Health Resources and Services
Administration - Bureau of Primary Health Care
Kaiser PermanenteLaureL Foundation Lucile Packard Children’s Hospital
StanfordMenlo Park Surgical HospitalPalo Alto Community FundPalo Alto Medical
Foundation/Sutter HealthSan Francisco FoundationSan Mateo County Behavioral
Health and Recovery ServicesSan Mateo Medical CenterSand Hill FoundationSanta Clara Family Health PlanSequoia Healthcare District
HolbrookLisa MaasLuisa BuadaLydia and Thomas Moran
FundMana SakaguchiManish PatelManuel ArteagaMarcelline CombsMargaret TaylorMarilyn FrankMarina YuMark SontagMartin SchiffenbauerMary Ann CarmackMary LemmonMatias GonzalezMaya AltmanMcDougall HouseholdMeda OkeloMelieni Falemaka TalakaiMendelsohn Family FundMeredith LiuMerijane LeeMerlin DorfmanMichael FrancoisMichael McGuireMichael RaffertyMr. & Mrs. Theodore H.
Geballe Myles BergNancy and Greg Serrurier
FundNatalie FisherNetwork for GoodNurith KurnOrlin TrappOrton Family FundPatricia Bresee FundPatricia SharrowPaul F. PerretPenelope EckertPerrin FrenchPeter JohansonPeter KnopfPeter RuddPhilip AbrahamsonQuest DiagnosticsRachel TarantinoRammler's Family FundRavenswood Shores
Business District LLCRaymond James Financial Inc.
Medical Assistant ready to assist patients with medication pick up from the mobile pharmacy.
Photographer: Paulina Nava
(as of June 10, 2020)
(as of June 10, 2020; excludes in-kind donations)
Rebecca PintoRhona and Harvey WeinsteinRichard BlandRichard MorrisRoberta Morris and Philip
BucksbaumRoger J. WayRose Jacobs GibsonRosemary AguirreRubin Family Philanthropic
FundSalesforce.com, Inc.Samir ThadaniSamuel Sheio-Muh DuhSan Mateo Credit UnionSandy NapelSanjai AthiSarah GlebermanSaroja SrinivasanSaurabh MittalSenseria ConleySherma HenrySherri SagerShirley Jean
Herring-ChapmanSkidmore HouseholdSonia CardenasSonia MenchavezSonia SantanaSophie LadenlaSrija SrinivasanSrinija Srinivasan FundStasia GroseStephen C. BeckStuart RojstaczerSue and Dick Levy FundSumaya MinerSumma Peto FoundationSusan BartaloSusan ChoquetteTate Family FundThe Craig and Jane Williams
Charitable FundThomas C. SchwartzburgThomas Glenewinkel-MeyerTides FoundationVictoria TetercevaVJ Periyakoil, MDWen-Chien ChenWilliam Starling, Jr.Yogita ThakurYon Sung
Silicon Valley Community Foundation
Sobrato Family FoundationStanford Hospital & Clinics Sunlight GivingThe Grove Foundation The Hearst Foundation The John & Marcia Goldman
FoundationThe Leonard C. & Mildred F.
Ferguson Foundation The William G. Irwin Charity
FoundationUniversity of the Pacific VWR Charitable Foundation
RavenswoodFHCRavenswoodFHCRavenswoodFHCRavenswoodFHC
HOW TO DONATEOnline: Securely, at http://ravenswoodfhc.org/
Mail a check:Ravenswood Family Health Center1885 Bay RoadEast Palo Alto, CA 94303
Contact the Development Team:650.617.7829 or at [email protected]
1885 Bay Road, East Palo Alto, CA 94303tel 650.330.7400 / RavenswoodFHC.org