Ontex Healthcare UKWeldon HouseCorbygate Business ParkPriors Haw RoadCorbyNN17 5JG

Phone: 01536 269744

ontexglobal.com

WE LOVE TO HELP YOU CAREID EXPERT / LILLE HEALTHCARE / SERENITY

Healthcare

T H E O N T E XB R A N D C I R C L E

Ontex exclusively specialises in healthcare solutions for continence

management, both at emotional and functional levels.

ontexglobal.com

The Ontex Difference

Our Value Proposition

Supporting Our Customers

eLearning Platform

Supporting Tools For Our Customers

A Strong And Diversified International Business

Sustainability

Our Comprehensive Product Ranges

Home Delivery

Hospitals And Nursing Homes

Your Trusted Partner In Continence Management

Why Choose Ontex?

Contents

04

08

10

12

15

16

19

20

23

24

25

26

O N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E

0 3

Our quality, high-performance, best-value products are distributed in more than 110 countries and are manufactured across 19 different production sites, and our disposable continence care brands iD and Lille provide solutions for all types and levels of incontinence.

Ontex is a leading international manufacturer of personal hygiene solutions for customers of all ages.

The Ontex DifferenceO N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E

Smart solutions for all generations

... it’s only when you combine our capabilities, our solutions and the excellent service we offer our customers, that you truly see what makes us different.

0 5

Our value proposition is to offer innovative and smart solutions adjusted to the needs of our consumers and healthcare professionals to improve their quality of life...

O N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E O N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E

* Senior Assist, Belgium ** Grappin Drôme, France *** NHS Scotland

Real Results

• By using product conversion in a group of 33 nursing homes in Belgium (with approximately 3,000 residents), Ontex made a 22% saving within three months, and with a 93% satisfaction rate*

• In a buying group of 150 members in France, product conversion was used to generate a 25-30% saving, and also led to increased self-esteem and independence in patients**

• 80,000 patients converted in 18 weeks with 600 training sessions (>6000 attendees)***

Trusted Partnership

• With over 270 nurse advisors Ontex is always available to help customers optimise care

• More than 750,000 patients use our monthly home delivery service

• The Continence Institute is our fully accredited, comprehensive eLearning tool

The Smart Solution

• We have a world class research and development team, who in the last three years have held over 50 panel tests involving 2,700 patients

• Ontex is flexible and able to offer the most comprehensive product range in the healthcare market

• We have an industry leading supported and holistic approach to the changeover of products to Ontex brands

Guarantee of Service

• We are one international business with sales in more than 110 countries

• We have 19 production plants and 25 logistics hubs across Europe

• There are 27 Sales and Marketing sites across the globe

• We have over 11,000 employees

0 7

Our Value PropositionO N T E X H E A L T H C A R E − Y O U R T R U S T E D P A R T N E R I N C O N T I N E N C E M A N A G E M E N T

Ontex Healthcare exclusively specialises in healthcare solutions for continence management, both at emotional and functional levels.

Our purpose statement...

“WE LOVE TO HELP YOU CARE”

We offer innovative and smart solutions adjusted to the needs of our customers, users and healthcare professionals that significantly improve their quality of life.

Your trusted partner in continence care

• We offer specialised support for professionals in the field

• We provide software for management solutions

• We give continence care training

We give you continence management solutions at smart prices

• We have a complete continence care product range

• We give technically effective innovation for high quality, performing products

• We are cost effective: We have smart pricing, and optimal consumption driven by healthy economics

Bringing Our Proposition To Life

O N T E X H E A L T H C A R E − Y O U R T R U S T E D P A R T N E R I N C O N T I N E N C E M A N A G E M E N T

We have vast expertise in customer service and logistics

• We offer flexible delivery terms and service, including lead times and delivery points

• We also offer flexible invoicing and support... has been developed because we

are passionate about contributing to people’s well being through consistent research as well as having a deep understanding of the needs of our consumers, prescribers and caregivers involved with continence management.

Our mission is to develop smart, innovative and effective solutions for people suffering from light to severe incontinence, adapted to each specific need, situation or distribution channel.

0 90 8

i D E X P E R T P R O D U C T C A T A L O G U E

Supporting Our Customers

iD Direct Website

Our iD Direct website gives consumers an easy way to purchase their products and access to a comprehensive advice center for women, men and carers who may require more information about incontinence or ways to help those who suffer with the condition.

The product finder helps the consumer choose and purchase the right product for them, and customers can also order free samples to ensure they are using the right products.

www.id-direct.com

• The product finder helps the user choose and purchase the right product for them.

• Order by 2pm for next day delivery. (Excluding weekends)

• Order easily online 24/7

• Order free samples

• Access to our comprehensive advice center for women, men and carers

At Ontex, nothing is more important to us than our customers, which is why we always make customer support and training our number one priority.

O N T E X H E A L T H C A R E − S U P P O R T I N G O U R C U S T O M E R S O N T E X H E A L T H C A R E − S U P P O R T I N G O U R C U S T O M E R S

iD Direct E-Commerce Site

Nurse Advisors

With a wealth of experience, all of our Nurse Advisors are friendly, professional and approachable.

We can guarantee that our Nurse Advisors will be there to deliver face-to-face training and provide support for our customers, when and where they need it.

With a wealth of experience, all of our Nurse Advisors are friendly, professional and approachable.

1 11 0

iD Expert eLearning Tool

Our fully accredited, online eLearning tool has been developed to increase knowledge and understanding of incontinence, and help to keep up-to-date with best practice.

It provides continuous online education for professionals and care givers on all aspects of continence care solutions, and is developed from clinical best practices.

Why use the eLearning tool?

• Counts towards re-validation and CPD certification

• Can be accessed from any online device

• Your progress can be saved at any time

• Enhances patient-centered care• User friendly• There are currently thirteen

modules, with further in development

eLearning Platform

O N T E X H E A L T H C A R E − e L E A R N I N G P L A T F O R M

The Continence Institute (TCI) offers education packages to facilities, staff members, professional users and carers on all aspects of continence assessment, management and treatment.

O N T E X H E A L T H C A R E − Y O U R T R U S T E D P A R T N E R I N C O N T I N E N C E M A N A G E M E N T

Responsive, proactive and keep us informed on a daily basisHealthcare Professional Dumfries and Galloway

Supporting Our Customers

1 2 1 3

Our range of support literature is designed to help and support our customers to use our products effectively.

Ontex provides a wide variety of literature and resources to help support our customers.

Supporting Tools For Our Customers

O N T E X H E A L T H C A R E − S U P P O R T I N G T O O L S F O R O U R C U S T O M E R SO N T E X H E A L T H C A R E − Y O U R T R U S T E D P A R T N E R I N C O N T I N E N C E M A N A G E M E N T

The easiest contract change in my career

Healthcare Professional Highland

• Product Catalogues We have product catalogues to support all of our ranges, and to help customers select the correct product for consumers

• Fitting Guides Our fitting guides explain in detail the correct way to fit products

• A Guide To Managing Incontinence This booklet is designed to give to consumers who have little knowledge of their condition, and also includes information on diet, exercise and the best way to manage their incontinence

• Product Selection Tool Our product selection tool helps you to ensure you are selecting the correct product for consumers, based on their prevailing symptoms

• Skincare Guide This skincare guide helps to ensure consumers are looking after their skin correctly in order to avoid the skin conditions that are common in those with incontinence

1 4 1 5

In the 35 years since starting business in Belgium, we have built an international business with offices and manufacturing plants in Europe, North Africa, China, Australia, the Middle East and Americas.

O N T E X H E A L T H C A R E − G U A R A N T E E O F S E R V I C E A N D S U S T A I N A B I L I T Y

A Strong And DiversifiedInternational Business

To guarantee our manufacturing flexibility and service level, we have four dedicated incontinence plants plus another four plants producing incontinence products alongside other product categories.

We constantly strive for a sustainable manufacturing footprint and have recently invested in a new state of the art production facility servicing key European and Global Markets.

World Class Innovation Team

We have a world class innovation team to guarantee our focus on continence solutions development. This team researches consumer and customer needs, which allows Ontex to provide a better quality of life and better care.

We have state of the art facilities, with a new research and development centre for incontinence that was inaugurated in 2014.

As well as developing new product concepts, these facilities are also used to review and improve the performance of our existing product ranges.

Innovative smart solutions Our dedicated innovation team uses constant insight, research and concept testing to develop new ranges of incontinence products to better answer consumers’ needs.

One international business with sales in more

than 110 countries

19 production

facilities

27 sales and marketing

sites

11,000+ employees

€1.99 billion revenue in

2016

1 6 1 7

O N T E X H E A L T H C A R E − G U A R A N T E E O F S E R V I C E A N D S U S T A I N A B I L I T YO N T E X H E A L T H C A R E − Y O U R T R U S T E D P A R T N E R I N C O N T I N E N C E M A N A G E M E N T

SustainabilityIntegrating care for people and the environment into our business has led us to devise our three pillars of sustainability.

Integrating sustainability into our products

• Sustainability Sourcing

• Project responsibility

Integrating sustainability into our organisation

• Being a good employer

• Reducing production impact

Integrating sustainability in our know-how

• Sustainability Governance

• Share Value creation

• We value the exchange of knowledge regarding sustainability, both externally with suppliers and customers, and internally across our production facilities and departments

17% energy usage reduction

2009 2010 2011 2012 201330

4513% reduction in material usage

2008 2009 2010 2011 201220

50

2013

1 91 8

Our Comprehensive Product Ranges

iD Expert

Your Trusted Partner in Continence Care

iD, a leading European brand, offers a range of products which provides solutions to optimise comfort, security and discretion for our patients. Our premium iD range has been developed with continuous feedback in mind.

We have the right products for a broad range of needs, all dermatologically tested.

iD provides continence management solutions to improve the quality of life of our users.

O N T E X H E A L T H C A R E − T H E S M A R T S O L U T I O N F O R C O N T I N E N C E C A R E

Lille

A brand perfectly adapted to your needs With more than 45 years of experience, Lille provides a complete range of products for the most efficient and cost effective care. The Lille range offers maximum comfort, discretion and skin care to help our consumers to enjoy life to the full.

Recently updated packaging and marketing support has been developed to demonstrate our on-going commitment to Lille.

Continence management solutions to improve thequality of lifeof our users

O N T E X H E A L T H C A R E − T H E S M A R T S O L U T I O N F O R C O N T I N E N C E C A R E

2 0 2 1

Delivery Tracking

ProductCollection

Service

FlexibleDeliveryCycles

ServiceUser

Feedback

KeyFeatures

It offers service users and care homes a safe and discreet method of receiving their Ontex products on an ongoing basis, delivered direct to their door and at a time that suits their needs.

The Ontex Home Delivery Service has been in operation for over 10 years and focuses on three simple principles — right product, right place and discreetly on time.

The Service

Ontex believes that the most successful way to operate a delivery service is through the use of dedicated vehicles and experienced, friendly personnel that understand the importance of discretion and security to service users.

This approach enables us to maintain a service level of over 99% as well as providing key features to the customer.

Where Ontex products are being delivered direct to the service user, you can be assured of plain packaging and unmarked vehicles to ensure complete discretion at all times.

Home DeliveryO N T E X H E A L T H C A R E − R E A L R E S U L T S I N P A R T N E R S H I P W I T H O U R C U S T O M E R S

At present the Ontex home delivery service delivers to over 750,000 consumers at home on a monthly basis.

O N T E X H E A L T H C A R E − R E A L R E S U L T S I N P A R T N E R S H I P W I T H O U R C U S T O M E R S

2 32 2

Ontex delivers trusted continence management solutions at smart prices. We are a unique company focused on healthcare solutions for continence care, with a service guarantee being a global player with a secure contingency plan. We have the most comprehensive range of sizes and absorptions on the market, with products for all customers.

Finally, we also offer total cost management with focused expert help as well as a smooth conversion and integration with the aim to lower costs by optimizing your care.

Hospitals And Nursing Homes

Your Trusted Partner In Continence Management

Our commitment to Hospitals and Nursing Homes

Ontex gives support and training provided by a fully dedicated specialist network consisting of key account managers, over 270 continence advisors and customer service teams.

We also offer the benefit of flexible learning with The Continence Institute – a comprehensive eLearning tool, available when and where you need it, free of charge and fully accredited.

Our global customer service network is based across 25 locations and is supported by over 270 expert continence advisors

We offer innovative and smart solutions for continence management, supported by an unrivaled manufacturing and logistics infrastructure

Ontex Healthcare is a trusted and reliable partner committed to improved quality of life

UnbeatableService

Smart and Innovative

TrustedPartner

Up to 30% operational savings in continence management*

*Grappin Drôme, France – product conversion used to generate up to 30% saving

O N T E X H E A L T H C A R E − R E A L R E S U L T S I N P A R T N E R S H I P W I T H O U R C U S T O M E R S O N T E X H E A L T H C A R E − R E A L R E S U L T S I N P A R T N E R S H I P W I T H O U R C U S T O M E R S

2 4 2 5

2 6

Why Choose Ontex?O N T E X S E R V I C E C A T A L O G U EO N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E

Because we love to help you care.

Dedicated continence care can improve the quality of life for both consumers and professionals, as well as reducing the total cost of continence management.

98% of our customers are satisfied with Ontex, and 96% find us more competitive than other continence care companies on the market.*

*Ontex Customer Satisfaction Survey 2016 (n = 555)

96% of our customers find us more competitive than other continence care companies on the market

1 2

3

2 6 2 7

Ontex Healthcare UKWeldon HouseCorbygate Business ParkPriors Haw RoadCorbyNN17 5JG

Phone: 01536 269744

ontexglobal.com

WE LOVE TO HELP YOU CAREID EXPERT / LILLE HEALTHCARE / SERENITY

Healthcare