Healthcare IT &

Return On Investment

2

?Present

Future

Past

HealthcareAn Industry in Perpetual Crisis ?

03

PwCOctober 2016

Complexity is now “Institutionalized”ICD 10 : 70,ooo ways to get sick, hurt or mortally injured

10

Diagnosis

Data Processes

PwCOctober 2016

The state of healthcare industry is akin to diabetes :

Providers

Payers`

Government

Pharma Companies

Medtech Players

Patients

PwCOctober 2016

Patients confidence is at an all time low :

12

Source: PwC’s Customer Experience in Healthcare survey; Cisco Connected Customer Experience Report

55% of patients trust the Internet more than the doctor

75% want to move from informed consent to shared decision making

PwCOctober 2016

And therapies are having deleterious effects

6

Survival rates are not improving

Aggressive treatments have unforeseen and often devastating consequences

Cancer has a language problem

PwCOctober 2016

The clock is already ticking, Is time ripe for healthcare?

The world’s largest taxi company, owns

no vehicles

The world’s largest accommodation provider, owns

no real estate

The most valuable retailer, owns no

inventoryThe world’s most popular media owner, creates no

content

Technology is helping disrupt conventional healthcare business models…

Improved health

outcomes

Reduction in cost and re-

admission ratesImproved clinical

workflows

EHR

HISmHealth

/ Tele-medicin

e

Cloud computin

g

Concierge medical services

PwCOctober 2016

Business models are already exhibiting the various elements of successful disruptors

17

Our daily lives have been overhauled owing to multiple disruptive innovations

Stay Exercise Travel Connect

Buy

Home healthcare

A disruptive healthcare business model must include all the above elements

Continuous vitals

monitoringDoctor at

HomePatients feedback

mechanism

Value-based

outcomes

PwCOctober 2016

Are we ready for a hospital which has no patients ?

18

PwCOctober 2016

Disrupting what’s “static” will be the cornerstone of the new entrants’ business models

20

$391BGlobal

nutritionmarket

$236.5BSporting

goodsand apparel

$595BWeight loss

industry

$8.02BMobile

health apps

$114BAlternative medicine

$48BMedical tourism

$3.1BWearable

devices

$19.4BRPM/

Telemedicine

$78.4BGlobal fitness

industry

Global ancillary & wellness

market : USD

1.49 Trillion

Government & private providers : USD 8.1 Trillion

Disruption is not going to come from traditional healthcare sources, will come from the new entrants willing to play around the conventional modalities

PwCOctober 2016

How would Jeff Bezos run a hospital?

21

Build scale first , worry about profits later

Expand the customer base

Know your customers, build that data base

News like Healthcare is the most perishable commodity

Technology provider to the healthcare industry

PwCOctober 2016

23

“INNOVATION, INNOVATION, INNOVATION”

Everybody’s doing it !

What really works and is it scalable?

PwCOctober 2016

Hard versus Soft ROI

Prev

entiv

e C

are

Prim

ary

Car

e

Imm

edia

te C

are

Long

Ter

m

Car

e

Hom

e N

ursi

ng

Res

iden

tial C

are

End

of L

ife

Car

e

Private Healthcare ProvidersExtension of Care

Out

Pat

ient

C

onsu

lt

Emer

genc

y

Trea

tmen

t An

cilla

ries

Dia

gnos

tics

Inpa

tient

C

are

Extension of Care

ROI Across the Healthcare Continuum

PwCOctober 2016

13

PwCOctober 2016

25

Section 4 – Healthcare in a perpetual crisis

Making Change Happen for a true ROI

STEPS

PwCOctober 2016

Changing physician lives!

9

Medical interns have met with depression criterion at some point in their lives

46%

45% Physicians are facing symptoms of burnout

PwCOctober 2016

What lessons can we learn?

24

1Push the Hard ROI document the soft ROI

2Build Clinical Champions

4 Report the outcomes to the leadership

5 Showcase the results“Operational Buy In”

3 Establish a baseline

AgendaPage

Healthcare is in a perpetual crisisopportunity

What’s transforming healthcare?disrupting

Who is a healthcare client today?Everyone