healthcare: improving patient outcomes
DESCRIPTION
Presentation summary from Canon for Business Information at Work 2014 event: The Healthcare sector is under significant pressure; patients demand greater personalisation and better integration across healthcare providers, whilst budgets are being cut. The explosion of patient data and information is the sector’s biggest opportunity and its biggest challenge is to deliver improved patient outcomes more efficiently and securely.TRANSCRIPT
BETTER BUSINESS PROCESSES
HEALTHCARE
HEALTHCAREImproving patient outcomes
THE HEALTHCARE LANDSCAPE IS CHANGING
PATIENT DATA Healthcare providers face higher volumes of patient data than ever – and more opportunities to use this to improve patient outcomes
SPEED & RELEVANCE There is demand for more personalised and targeted healthcare provision, creating more complex workflows and compliance issues
NEW INTEGRATION CHALLENGES Organisations must now engage with a growing range of healthcare and social providers, but it’s not always easy to collaborate with them and integrate the necessary systems and solutions
INFORMATION AT WORKOn 3 July 2014 Canon hosted an event to bring together industry experts and technology leaders to discuss opportunities and share insights around Information Management – including Healthcare
HEALTHCARE SEMINAR OVERVIEW1. SPEED & RELEVANCE2. NEW INTEGRATION CHALLENGES3. PATIENT DATA
1. SPEED & RELEVANCEThere is a demand for more personalised and targeted healthcare provision, creating the potential for more complex workflows and compliance issues, but how can we balance this with the need for greater speed and efficiency?
2. NEW INTEGRATION CHALLENGESThere is a growing range of healthcare and social providers that organisations must engage with. How easy is it to integrate with these stakeholders and collaborate effectively – and where can we improve?
3. PATIENT DATAHealthcare providers face higher volumes of patient data than ever – and more opportunities to apply this to improve patient outcomes. What are the latest best practices around capturing, managing and sharing relevant information in this context?
THE SPEAKERS INCLUDED:
Adam PooleMarketing Business Strategy Director
Canon Europe
Adam leads the European Customer & Channel Marketing Strategy and its local implementation for Canon UK & Ireland
Silvia PiaiSenior Research Analyst
IDC Insights
Silvia analyses and anticipates key trends and forecasts related to IT strategies and spending in national healthcare and government organisations across Western Europe
Brian O’ConnorBusiness Manager
Health Business Services
Brian has been working within health services since 1995, including disabilities services, finance, systems development and human resources
THEY TALKED ABOUT SMARTER WAYS OF WORKING– THE VALUE OF INFORMATION MANAGEMENT IN HEALTHCARE
• INCREASED EFFICIENCY WITHIN CLERICAL AND CLINICAL WORKFLOWS
• DIGITISING PAPER DOCUMENTS
• AUTOMATING WORKFLOWS
• IMPROVED PATIENT OUTCOMES
• EASIER COLLABORATION AND INFORMATION SHARING
• USING DEDICATED HEALTHCARE SOLUTIONS
HELPING YOU TO ADAPT TO THE CHANGING LANDSCAPE…
THE POTENTIAL BENEFITS OF HEALTHCARE PROCESS AUTOMATION • Improved patient care and service-quality delivery
• Increased patient centricity
• Reduced operating cost and wastage
• Assurance of patient confidentiality
• Compliance with industry regulations and standards
• Improved patient experience
THE POTENTIAL BENEFITS OF PATIENT COMMUNICATIONS MANAGEMENT • Consistent patient experience across multiple channels
• True personalisation for your communications
• Complete audit trail of the entire communications process
• Reduced cost of postage and postal delivery processing
• Secure archiving & fast retrieval of communication records
THE POTENTIAL BENEFITS OF ADMISSION PROCESS AUTOMATION • Make an exceptional first impression
• Avoid duplication of records
• Provide quick feedback to applicants
• Streamline labour-intensive admission processes
• Gain full visibility over applications
• Quickly act on incomplete records
• Safeguard sensitive records
Deliver Exceptional Customer Experience
Gain Competitive Advantage
Meet Regulatory Compliance
HBS CASE STUDY Implementation of Electronic Document Management System in Health Business Services (HBS)
HBS provides high-quality business services to the Irish health system, which include recruitment, superannuation, payroll and industrial relations
It serves approximately 140k employees spread across all regions and locations
THE CHALLENGE Low level of document access across
functions/services
High level of complexity in documentation transfers
between services/functions – potential for delays and
document loss
High risk of document loss – damage, low levels of security, paper-based
Multiple locations maintaining personnel
records – high level of duplication
Compliance with rules of employee schemes difficult due to availability
of employee documentation
Access to historic documentation due to superannuation
requirements (documents 20 to 40 years old)
Service level agreements
– compliance and governance
requirements
THE CHALLENGE
THE CHANGE• Employee documentation being categorised
and security levels applied
• System user groups and security profiles implemented
• Workflow implemented to enable document transfer between functions and tracking / analysis of processes (77 workflows currently in place)
THE CHANGE• Organisational structure security profile in place
• Self-service facility projects commenced
• Service level agreement being adhered to due to improved response times
• Reduction in time lost due to employee document retrieval
MORE INFORMATIONIf you are an existing Canon customer, please contact your account manager to find out how better Information Management can transform your business
Or contact us on:[email protected]/For_Work