healthcare: improving patient outcomes

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BETTER BUSINESS PROCESSES HEALTHCARE

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Presentation summary from Canon for Business Information at Work 2014 event: The Healthcare sector is under significant pressure; patients demand greater personalisation and better integration across healthcare providers, whilst budgets are being cut. The explosion of patient data and information is the sector’s biggest opportunity and its biggest challenge is to deliver improved patient outcomes more efficiently and securely.

TRANSCRIPT

Page 1: Healthcare: Improving patient outcomes

BETTER BUSINESS PROCESSES

HEALTHCARE

Page 2: Healthcare: Improving patient outcomes

HEALTHCAREImproving patient outcomes

Page 3: Healthcare: Improving patient outcomes

THE HEALTHCARE LANDSCAPE IS CHANGING

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PATIENT DATA Healthcare providers face higher volumes of patient data than ever – and more opportunities to use this to improve patient outcomes

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SPEED & RELEVANCE There is demand for more personalised and targeted healthcare provision, creating more complex workflows and compliance issues

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NEW INTEGRATION CHALLENGES Organisations must now engage with a growing range of healthcare and social providers, but it’s not always easy to collaborate with them and integrate the necessary systems and solutions

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INFORMATION AT WORKOn 3 July 2014 Canon hosted an event to bring together industry experts and technology leaders to discuss opportunities and share insights around Information Management – including Healthcare

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HEALTHCARE SEMINAR OVERVIEW1. SPEED & RELEVANCE2. NEW INTEGRATION CHALLENGES3. PATIENT DATA

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1. SPEED & RELEVANCEThere is a demand for more personalised and targeted healthcare provision, creating the potential for more complex workflows and compliance issues, but how can we balance this with the need for greater speed and efficiency?

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2. NEW INTEGRATION CHALLENGESThere is a growing range of healthcare and social providers that organisations must engage with. How easy is it to integrate with these stakeholders and collaborate effectively – and where can we improve?

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3. PATIENT DATAHealthcare providers face higher volumes of patient data than ever – and more opportunities to apply this to improve patient outcomes. What are the latest best practices around capturing, managing and sharing relevant information in this context?

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THE SPEAKERS INCLUDED:

Adam PooleMarketing Business Strategy Director

Canon Europe

Adam leads the European Customer & Channel Marketing Strategy and its local implementation for Canon UK & Ireland

Silvia PiaiSenior Research Analyst

IDC Insights

Silvia analyses and anticipates key trends and forecasts related to IT strategies and spending in national healthcare and government organisations across Western Europe

Brian O’ConnorBusiness Manager

Health Business Services

Brian has been working within health services since 1995, including disabilities services, finance, systems development and human resources

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THEY TALKED ABOUT SMARTER WAYS OF WORKING– THE VALUE OF INFORMATION MANAGEMENT IN HEALTHCARE

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• INCREASED EFFICIENCY WITHIN CLERICAL AND CLINICAL WORKFLOWS

• DIGITISING PAPER DOCUMENTS

• AUTOMATING WORKFLOWS

• IMPROVED PATIENT OUTCOMES

• EASIER COLLABORATION AND INFORMATION SHARING

• USING DEDICATED HEALTHCARE SOLUTIONS

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HELPING YOU TO ADAPT TO THE CHANGING LANDSCAPE…

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THE POTENTIAL BENEFITS OF HEALTHCARE PROCESS AUTOMATION • Improved patient care and service-quality delivery

• Increased patient centricity

• Reduced operating cost and wastage

• Assurance of patient confidentiality

• Compliance with industry regulations and standards

• Improved patient experience

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THE POTENTIAL BENEFITS OF PATIENT COMMUNICATIONS MANAGEMENT • Consistent patient experience across multiple channels

• True personalisation for your communications

• Complete audit trail of the entire communications process

• Reduced cost of postage and postal delivery processing

• Secure archiving & fast retrieval of communication records

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THE POTENTIAL BENEFITS OF ADMISSION PROCESS AUTOMATION • Make an exceptional first impression

• Avoid duplication of records

• Provide quick feedback to applicants

• Streamline labour-intensive admission processes

• Gain full visibility over applications

• Quickly act on incomplete records

• Safeguard sensitive records

Deliver Exceptional Customer Experience

Gain Competitive Advantage

Meet Regulatory Compliance

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HBS CASE STUDY Implementation of Electronic Document Management System in Health Business Services (HBS)

HBS provides high-quality business services to the Irish health system, which include recruitment, superannuation, payroll and industrial relations

It serves approximately 140k employees spread across all regions and locations

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THE CHALLENGE Low level of document access across

functions/services

High level of complexity in documentation transfers

between services/functions – potential for delays and

document loss

High risk of document loss – damage, low levels of security, paper-based

Multiple locations maintaining personnel

records – high level of duplication

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Compliance with rules of employee schemes difficult due to availability

of employee documentation

Access to historic documentation due to superannuation

requirements (documents 20 to 40 years old)

Service level agreements

– compliance and governance

requirements

THE CHALLENGE

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THE CHANGE• Employee documentation being categorised

and security levels applied

• System user groups and security profiles implemented

• Workflow implemented to enable document transfer between functions and tracking / analysis of processes (77 workflows currently in place)

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THE CHANGE• Organisational structure security profile in place

• Self-service facility projects commenced

• Service level agreement being adhered to due to improved response times

• Reduction in time lost due to employee document retrieval

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MORE INFORMATIONIf you are an existing Canon customer, please contact your account manager to find out how better Information Management can transform your business

Or contact us on:[email protected]/For_Work