health connector update...15,802 14,708 aug-10 sep-10 oct-10 nov-10 dec-10 jan-11 feb-11 mar-11...
TRANSCRIPT
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Health Connector
Update
Massachusetts Health Care Training Forum
October 2011
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Agenda
• Commonwealth Care – Current enrollment – Post-open enrollment results – Operational Updates
• Commonwealth Choice – Current enrollment – Open enrollment results – Special conditions tool
• Health Connector Outreach
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Current Commonwealth Care Enrollment
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Commonwealth Care Enrollment Aug 2010 – Sept 2011
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154,535 155,142 154,072 154,711 158,973 160,824 158,072 155,518 157,579 158,932 159,876 159,154 158,174 159,323
Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11
(Preliminary)
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Commonwealth Care Bridge Enrollment Aug 2010 – Sept 2011
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23,438 23,248 23,096 22,775 21,611
20,389 19,922 19,215
18,535 18,061 17,418
16,521 15,802
14,708
Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11
(Preliminary)
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Commonwealth Care Post - Open Enrollment Results
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Commonwealth Care Enrollment By MCO (Aug 2010 vs. Aug 2011)
There have been some changes in membership distribution by MCO during FY11 and in early FY12
BMCHP
36% BMCHP34%
BMCHP30%
NWH31% NWH
28%
NWH30%
NHP22%
NHP25%
NHP25%
CeltiCare6%
CeltiCare10%
CeltiCare12%
Fallon4%
Fallon4%
Fallon4%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Aug 2010 Jun-11 Aug 2011
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Early FY12 Enrollment Results
Actual enrollment results to date have been consistent with our expectations
Open Enrollment
• 11,048 members, representing nearly 7% of Commonwealth Care enrollment, switched to different health plans
– The level of transfer activity is moderately higher than in previous years
• Network Health, with its significant changes in both premium and network, experienced the most membership turnover
• NHP, which offers the most competitively-priced broad network, had the highest net growth
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Open Enrollment Details – Gain/Loss By MCO
BMCHP NWH NHP CeltiCare Fallon
PT II & III only
Premium $34-197 $0-116 $21-167 $0-116 $27-181
Premium ∆
Network Broader Narrower Broader Narrower Broader
Significant Network ∆ Unchanged Narrowed Unchanged Unchanged Unchanged
(3,789)
674
3,335
(5,021)
3,988
(1,060)
2,924
(907)
126
(271)
(# of Members)
PT II & III gain
PT I gain
PT II & III loss
PT I loss
Net Change (3,114) (1,686) 2,928 2,017 (145)
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Member Web Utilization
• During Open Enrollment (June and early July), 28% of plan changes were made by web
• Web registration reached high of 28% in July 2011 – Compared to 4% in July 2010
• 25% of new enrollees in July used web to enroll – Compared to 19% in July 2010
• 24% of premium payments for July 2011 were made through EFT
– Compared to 6% in July 2010
• Use of HIP message center increased to 600 messages for both June & July
– Compared to 400 messages/month for past months
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Commonwealth Care Operational Updates
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Copayment increases for Plan Type 1 members
• Beginning on October 1st, Plan Type 1 members have a copay increase for certain prescription medications
• Increase is from $3. to $3.65
• Members will have received written notification from their MCO
• Benefits and Co-pays have been updated on the Health Connector website
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Program Guide Updates
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Go to Mahealthconnector.org – Search for Program Guide
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Program Guide Updates
• Purpose of the guide: Explain the Commonwealth Care program and Member responsibilities
• Updated to reflect the results of FY12 procurement
• Areas of note for Outreach staff - Incoming PT1 members - Late or missed payments
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Premium Billing Address Change
• Starting in November, Commonwealth Care payments must be sent to a new Massachusetts address
• This change means Members’ payments will be credited to their accounts faster
• We will be notifying Members by mail and email, as well as including notices on invoices for the next few months
• To avoid delays in processing, please make sure any payments you send on behalf of Members are sent to the new address
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Premium Billing Address Change
• Members who use their banks’ online bill pay services must change the Commonwealth Care address with their banks
• Members who pay by EFT on Mahealthconnector.org or use the coupon and envelope we provide don’t need to do anything different
• Help us communicate this change to members
New address: Commonwealth Care
P.O. Box 849175 Boston, MA 02284-9175
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Commonwealth Choice
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Commonwealth Choice Enrollment
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32,699
31,578
33,182
35,458
25,000
30,000
35,000
40,000
Jun-11 Jul-11 Aug-11 Sep-11
CommChoice Non-Group Enrollment (Paid members)*
*Enrollment for all non-group members, including YAP.
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Commonwealth Choice Enrollment
2,244 2,228 2,200 2,272
222 180 168 165
1,651 1,567 1,683 1,725
2,577 2,554 2,534 2,480
4,228 4,121 4,217 4,205
0
2,500
5,000
CommChoice Group Enrollment (Paid members)
Bus Express - Converted Bus Express - New CP VP
Jun '11 Jul' 11 Aug '11 Sep '11
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Open Enrollment for Commercial Insurance
• Open Enrollment for the purchase of commercial individual plans took place July 1, 2011 - August 15, 2011
• 3,970 new Commonwealth Choice members enrolled during that timeframe
• Individuals now interested in shopping for health insurance should use the Special Conditions Tool on Mahealthconnector.org to find out if they are able to purchase
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Special Conditions Tool (3 steps)
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Special Conditions Tool (3 steps)
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2 3
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Health Connector Outreach
"HealthWise: Strategies for your Healthcare Costs"
• The Mass Non Profit Network has partnered with the Health Connector and Health Care for All to present a series of regional meetings for its membership. – Purpose: To provide information to help attendees navigate the existing health
care system and participate in a discussion with legislators about the need for payment reform in the Commonwealth to help address rising costs.
• Friday, September 23 Berkshires – BCC Intermodal Center, Pittsfield** • Monday, October 3 MetroWest – Harvard Pilgrim Health Care Offices, Wellesley • Friday, November 4 Cape Cod – Hyannis (Location TBD) • Friday, November 18 Pioneer Valley – HCC Kittredge Center, Holyoke • Monday, November 21 Central – UMASS Medical School, Worcester • Friday, December 2 Northeast – United Way Lowell, Lowell • Monday, December 5 Greater Boston – The Boston Foundation, Boston • Friday, December 9 Southeast – Whaling Museum, New Bedford
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Questions
Website: www.MAhealthconnector.org
Commonwealth Care Member Service Center
Call 877-MA-ENROLL (1-877-623-6765)
TTY 1-877-623-7773 for people with partial or total hearing loss