Health CoachingFrequently Asked Questions

Q: What is health coaching?A: When you enroll you will partner with an experienced health coach who will help you work toward creating a healthy lifestyle. You will be matched with a personal health coach who you can talk with on the phone. Your Preventure coach will offer tips and guidance to help you reach your health and wellness goals.

Q: What can health coaching do for me?A: The choice to participate in health coaching is a decision to take care of yourself. If you would like to make healthy changes your health coach can help you find your way to a healthier you! A health coach can help you get active, eat healthier, reduce stress, lose weight, lower blood pressure or improve cholesterol levels.

Q: Who are the health coaches?A: Our Preventure coaches are passionate about helping you live a healthier life. The health coaches include exercise physiologists, behavioral health coaches, Registered Dietitians, and other health specialist, with an average of 10 or more years of experience. They are people who you can trust and rely on.

Q: How does health coaching work?A: Coaching takes place over the phone with health educational materials to support your changes. All coaching sessions are private and confidential. Once you enroll in coaching, you will receive a confirmation letter in the mail, letting you know that within 4 to 5 business days you will be receiving a call to get you started with coaching.

The first call will take about 30 minutes. We’ll discuss your medical history, health goals and any challenge you may be facing. After that, your coach will call you on a regular basis to work on your goals. These calls are set at a time that works best for you, morning-afternoon-or evening. Most follow up coaching calls last 15 minutes. How often you talk to your coach is agreed upon by you and your health coach at the time of each coaching call.

Q: How can I reach my health coach?

A: Preventure coaches are available Monday through Thursday from 8 a.m. to 8 p.m., Friday from 8 a.m. to 6 p.m., and Saturday from 9 a.m. to 5 p.m., all time zones.

Let us help you get healthy.

Health CoachingFrequently Asked Questions

Q: What if I need to reschedule my health coaching session?A: If you need to cancel or reschedule your health coaching session, call Preventure Coaching at 1-844-451-5807 (TDD 1-800-730-6219) and speak with one of our enrollment specialist who will assist you with scheduling.

Q: How do I know if I have completed health coaching?A: Completion of your health coaching experience is your choice. Together with your Preventure Coach you will determine when you have met your wellness goals and when, and if, you would like to continue your health coaching sessions.

Q: How do I know when I have completed program requirements for health coaching?A: To verify any wellness program incentive requirements for participating in coaching, call Preventure Customer Support Team at 888-321-4326.

Q: What if I have a special request and/or support need?A: If you need to speak to someone in a language other than English or Spanish, let us know. We can provide an interpreter for you. Please let us know if you have a special need, such as a vision or hearing problem. For more information or to discuss your special request, call Preventure Coaching at 1-844-451-5807 (TDD 1-800-730-6219) for more information.

Q: What if I have more questions about health coaching or want to enroll?

A: If you want more information about health coaching and your wellness program, call Preventure Customer Support Team at 888-321-4326. Or if you are ready to enroll, take the first step and call 1-844-451-5807 (TDD 1-800-730-6219) and get matched with your Preventure Coach today!

There’s a lot of life to live.Let us help you get healthy and well .Your personal coach is waiting for you!