health 2.0 nl efficiency & empathy
DESCRIPTION
Integrating consumer-centric Health 2.0 principles into brick-and-mortar caregiving practice requires a dual approach: implementing efficiency and empathy-based initiatives. For hospitals seeking to develop such initiatives, efficiency = prioritizing the medical/clinical outcomes (clinical results). "Real world" business case implementation includes a complementary focus on empathy initiatives, or those focused on prioritizing a patient-centric orientation that aims to improve the consumer experience and encourage patients to become partners in care. This allows patients (willing to be proactive) to participate more fully in the care process and removes hierarchical 'gatekeeper' systems which limit patient access to content, community, and commerce options that help us define personal wellness objectives.TRANSCRIPT
Efficiency & Empathy Efficiency & Empathy Integrating Health 2.0 Principles Into
Brick & Mortar Caregiving Practice
Health 2.0 Unconference NL12.4.2008
Health Management RxJen McCabe Gorman
the road aheadthe road aheadCommentary on trends, news, & ongoing conversations surrounding patient care processes of the future.
Healthmgmtrx.blogspot.com
consulting = my perfect fit - take consulting = my perfect fit - take these best practices…and like these best practices…and like
‘em!‘em!
it’s not for fast cars or $$$it’s not for fast cars or $$$
i heart HEMA, wijn, & kaasi heart HEMA, wijn, & kaas
about that anchor…about that anchor…
jen’s self imagejen’s self image
maybe also…maybe also…
what is efficiency?what is efficiency?
prioritizing medical/clinical patient experience
quality of care – CQI improves clinical outcomes
patient safety - reducing “never” eventschecklists, care bundles
what is empathy?what is empathy?
prioritizes patient-centric orientationaims to improve whole consumer
experiencepatient services (advocates, concierge-
care)“softer” side of consumer’s healthcare
interaction
take the long view – 1. clinical take the long view – 1. clinical results, 2. consumer relationshipsresults, 2. consumer relationships
we don’t encourage selective we don’t encourage selective purchasing of healthcare purchasing of healthcare goods/services – no efficiency, no goods/services – no efficiency, no empathyempathy
efficiency: quality & safety improvement initiatives
empathy: treating patients with respect & focusing on consumer-centric orientation
who wants to be sticky, who who wants to be sticky, who wants to be sweetwants to be sweet
Health 2.0 NL & Health 2.0 US
partners in consumer-centric carepartners in consumer-centric care
the current patient the current patient experienceexperience
executive reaction to focus on executive reaction to focus on “empathy” & consumer-centric “empathy” & consumer-centric
programsprograms
it’s NOT a faceoff – but it IS about it’s NOT a faceoff – but it IS about control…control…
disease/diagnosis is not personal disease/diagnosis is not personal identityidentity
chris jordan
universal access to content, universal access to content, community, care?community, care?
““our own system”our own system”
“This is where Health 2.0 comes in…tools of Health 2.0 allow us to better organize/ingest/disseminate the “new” limitless information.”
“Get ready for everyone to be more informed. And don’t try to run from it because you won’t have the energy required to keep up the necessary pace to stay ahead of the revolution.” (CONTENT)
“Embrace, Embrace. Embrace! Starting today!” (COMMUNITY)
http://ourownsystem.com/
flattening administrative flattening administrative hierarchies to provide greater hierarchies to provide greater access is primary tenet of Health access is primary tenet of Health 2.0 movement 2.0 movement
what brick and mortar caregiving intersections are of interest?
anywhere/everywhere consumers get access to care
gatekeepers & door openers
unfortunately…unfortunately…
what do we have to DO? what do we have to DO?
aren’t you glad I DIDN’T put it this aren’t you glad I DIDN’T put it this way?!way?!
Amongst the newly enabled social processes, the first in importance is therefore the ability to produce complex artefacts in common, without recourse to either a for-profit or state-based form of social organization; second, the ability to scale small groups dynamics on a global scale, below the scale where hierarchical simplification would be needed, and so the possibility to replace hierarchical allocation by the bottom-up coordination through a multitude of small groups and individuals; third, the ability in the context of production of non-rival and ‘immaterial’ goods, to share them without any loss of usage or value by the sharer, so that a non-reciprocal logic of voluntary contributions, coupled with universal availability, not only becomes possible, but even a natural requirement which does not impose any substantial extra cost to the system. This is why I focus on the ‘peer to peer’ logic as a ‘non-reciprocal’ form of generalized exchange, which does not need any reciprocity. It is a form of communal shareholding which should clearly be distinguished from any reciprocity-based gift economy. It works in the immaterial sphere of non-rival goods, but because every physical production is also the result of an immaterial design, it also has a big impact on the totality of productive processes. – Interview with Cosma Orsi on Peer-Peer Politics, P2P Foundation
source our gurussource our gurus
wisdom of crowdswisdom of crowds
mind-body connection – thinkers, mind-body connection – thinkers, meet doersmeet doers
hugs instead of hammers, value hugs instead of hammers, value instead of violenceinstead of violence
unexpected stumbling blocksunexpected stumbling blocks
““beautiful moments beautiful moments around the whiteboard”around the whiteboard”
hardware surrounds/supports the hardware surrounds/supports the fracture and provides framework fracture and provides framework for new cell growth/tissue for new cell growth/tissue developmentdevelopment
be smart about hive behaviorbe smart about hive behavior
lights, camera, action items: lights, camera, action items: health 2.0 NL is bornhealth 2.0 NL is born
define Health 2.0 NL (3.0, 4.0…)blogger lineup for Health 2.0 NLcreate ChangeThis Manifesto;
UrbanDictionary definition Wikipedia entryWired Magazine’s Geekipedia submissioncompile crowdsourced definition of Health 2.0
(Dutch version)press/media list?What’s next? bigger conference? Health 2.0
NL & Health 2.0 US partnership?
the head fakethe head fake
“really achieving your dreams”Randy Pausch, Carnegie Mellon UniversityView his “last lecture” on YouTubehttp://www.youtube.com/watch?v=ji5_Mqi
cxSo&etalk a metaphor for consumer-centric care
– take time to learn/listennot about me being a patient – about
what we can achieve by making patients partners in care
evolution of health 2.0evolution of health 2.0
Health 2.0 = content, community (12-April-2008)
Health 3.0 = content, community, commerce (next NL unconference?)
Health 4.0 = content, community, commerce, coherence…seriously??? (first European Health 2.0 event 2009?)