headquarters arkansas wing civil air patrol united states air...

HEADQUARTERS ARKANSAS WING CIVIL AIR PATROL

UNITED STATES AIR FORCE AUXILIARY 2201 Crisp Drive

Little Rock, AR 72202 (501) 376-1729

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CRISIS COMMUNICATIONS PLAN

Introduction. IAW CAPR 190-1, Civil Air Patrol Public Affairs Program, Arkansas Wing maintains a Public Relations Crisis Communications Plan. This plan defines Public Relations procedures to guide Wing staff in response to an emergent event. Purpose and Need. CAP Regulation 190-1§7a(3) requires every CAP unit to “develop a crisis communications plan to ensure a rapid and effective response during an emergency that may damage the organization’s reputation if mishandled.” Authority and Responsibility. This Crisis Communication Plan has been created in order to outline the mechanism by which the commander and other senior leaders within the Wing, Region and at CAP NHQ may be provided with timely information, guidance, advice and support regarding internal and external communications and messaging strategies during emergency or crisis situations involving Civil Air Patrol personnel. This plan augments, and does not supersede, the chain-of-command, Region or NHQ policies, Delegations of Authority, or Memorandums of Understanding. Goals and Objectives. The Crisis Communications Team is charged with developing and executing the release of information regarding any kind of non-standard incident in order to:

• Develop clear, concise, unified messages and message delivery strategies during a crisis. • Provide timely, accurate and updated information to CAP leadership, members,

stakeholders, the news media and the public. • Protect the reputation and integrity of Civil Air Patrol by providing reasonable media

access and by releasing clear, straightforward and honest information in accordance with CAP regulations and policies.

• Act proactively to head off or correct any misinformation or misperceptions regarding CAP and the event.

Reasons for possible team activation. The team can be activated any time when perceived that a situation or incident has occurred or is developing involving the Wing or subordinate units which has the potential to attract the unplanned attention of stakeholders, the news media or the public, especially when it may cast CAP in an unfavorable light if not handled in a timely, honest and forthright manner. Examples include:

• Participation by CAP members from the Wing in response to a multi-state or national statewide emergency or natural disaster.

• A fatal accident to any participant in a CAP-sponsored activity within the Wing. • A fatal accident involving a CAP member from the Wing participating in any CAP

activity or emergency response within or outside the Wing. • A serious accident involving an aircraft assigned to the Wing or any subordinate unit.

CRISIS COMMUNICATIONS PLAN – ARKANSAS WING 16 SEP 2016

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• The arrest, incarceration, or charging of a felony or crime of a Wing CAP member. Initiation of team activation. Any member of the Wing staff, the Commander or Vice Commander of a subordinate unit, or any member of the Wing’s Crisis Communications Team may initiate the process to activate the Wing’s Crisis Communications Team at any time by contacting any member of the team. The team shall be considered to have been activated once a team member has had a chance to speak in person, by phone or by other means with the requesting party or when a team member has affirmatively responded to a text message or email from the requesting party. Basic information to gather from the requesting party includes:

• Nature of crisis • Date and time of event • Synopsis of event • Response actions taken • Number and names of involved persons/assets • Extent of damage • Source of information

Initial response. Upon activation, the requesting party will immediately provide a succinct briefing of the event to the member of the Crisis Communications Team who was contacted. Methods other than by text, such as email or telephone, are preferred. The requesting party will be advised not to share information with others without further consultation with the Crisis Communications Team and to remain available for contact for at least 90 minutes for follow-up inquiries. The Wing Commander and PAO will determine if an official statement should be prepared and released. If warranted, they and the CCT will develop three talking points and prepare answers to specific questions that may be asked by the media or provided in the media statement (release). In some cases, it may be appropriate for CAP to make an initial announcement of an accident or incident. In others, it may be better to wait and "see if the media notices." Goals of first team meeting or call. The Team Lead, the requesting party, or both, will provide a succinct briefing to the assembled team members regarding the incident or event. Upon conclusion of the briefing, the Crisis Communications Team must decide whether circumstances warrant activation and are within the capabilities of the local team. If at the conclusion of the briefing the Crisis Communications Team determines that a management response of an Incident Management Team or Region staff is warranted, the Team Lead will make such a request to a member of the Region Staff. Multiple Crisis Communication Teams. Should a crisis have high severity or affect a large geographic area, Crisis Communications Teams (CCT) may be activated at multiple levels. The PAO at each level should coordinate promptly with higher headquarters when a CCT has been activated. When a determination is made as to who is the primary source for media information, other CCTs should provide support and be prepared to reinforce the same messages if contacted by the media.


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Crisis Communications Team Ongoing Activities. During the course of the crisis, the PAO and CCT will provide the public and CAP membership with basic information and updates via news and social media, and provide directions on how to obtain further advice or information. Crisis Communications Team Recovery Period. The PAO will issue media updates as long as necessary, then scale back CCT activities as warranted. Upon termination of the crisis situation, the PAO will schedule a meeting of all key players to complete an After Action Report. The AAR will then be forwarded to the Wing Commander and other appropriate leaders, and to higher headquarters Public Affairs. CAP, media and primary stakeholder contacts. The Region will prepare and maintain a list of Region Command and Public Affairs staff and of major national media outlets with reporters and correspondents in the Region. Subordinate units are tasked with preparing and maintaining a contact list of all area news media outlets serving their home community, and of other important community stakeholders including local government and law enforcement officials. Contact information for the Crisis Communication Team is found in Section 3. This list will be updated annually by March 31st or as staff changes mandate. Information distribution methods. The Wing has established the following media points to electronically distribute timely information to the public:

Email [email protected] (Wing PAO) Web site http://arwingcap.org/ Facebook https://www.facebook.com/ArkansasWing

Approval, distribution and dissemination. This plan is effective upon review and approval of the Wing Commander. The latest version of the plan will be submitted to Region Public Affairs for annual review by March 31st of each calendar year. Copies of the approved plan will be distributed to Wing staff members by April 30th of each calendar year. Approved updates to the plan will be immediately distributed to members of the Crisis Communications Team, Region and NHQ. Annual Review. This plan is prepared by Arkansas Wing’s Office of Public Affairs and submitted to the Arkansas Wing Commander for review by March 31st of each calendar year, and becomes effective immediately upon his/her approval. Promulgation. This plan, upon approval of the Arkansas Wing Commander, will be made available on the arwingcap.org website for distribution. Submitted: 16 SEP 16 Approved: ___________ (date) Bradley W. Kidder, Jr., Capt, CAP Art Formanek, Col, CAP ARWG Public Affairs Officer ARWG Commander

mailto:[email protected]

http://arwingcap.org/

https://www.facebook.com/ArkansasWing


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Section 1: Crisis Communication Team Contact and Role List Crisis Communications Team Members: The following are the standing members of Arkansas Wing’s Crisis Communication Team:

• Arkansas Wing Commander • Arkansas Wing Chief of Staff • Arkansas Wing Public Affairs • Arkansas Wing Chaplain • Arkansas Wing Director of Operations • Arkansas Wing Director of Safety

Contact information for the Crisis Communication Team is found in Section 3. The team may be augmented by other members from the Wing, Region, and National Headquarters as appropriate. Team Lead. The contacted Crisis Communications Team member will serve as the Team Lead until relieved of such duty by appropriate command authority. The Team Lead will make arrangements for and notify all standing team members and any other appropriate individuals and ask them to participate in a face-to-face meeting or conference call within 30 minutes of team activation. If fewer than three members of the Crisis Communications Team are available to participate in a meeting or conference call, the Team Lead will contact the Region Public Affairs Office and ask them to take over response to the incident or event from the Wing. Team Assignments. If the Crisis Communications Team decides to respond to the incident or event, the following decisions and assignments shall be accomplished:

• Select spokesperson • Designate primary contact for Wing members • Designate primary contact with Region staff • Establish need for- and assignment of a family liaison • Activation of an Incident Command Posts and/or Media Center • Agreement on three bulleted statements to serve as initial talking points • Determine time and method or location of next team meeting


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Section 2: Command and Media Center Locations Incident Command Post and/or Media Center Locations. Public Affairs and Logistics Officers of all Squadrons and Flights in the Arkansas Wing are tasked with identifying locations in their home communities and nearby communities which could serve as Incident Command Posts or Media Centers. Squadron facilities in Arkansas are all of adequate size to accommodate minimum requirements in the event of Crisis Communication Team activation. The primary assembly point shall be at Arkansas Wing Headquarters in Little Rock unless otherwise designated by the Crisis Communication Team Leader. Squadron listing, by city: • Fort Smith – 83rd Composite Squadron

5412 Airport Blvd Fort Smith Regional Airport (FSM)

• Hot Springs – 40th Composite Squadron 523 Airport Road, Suite “B” Memorial Field Airport (HOT)

• Jonesboro – 120th Composite Squadron 3901 Lindbergh Dr Jonesboro Municipal Airport (JBR)

• Little Rock – 42nd Composite Squadron and Arkansas Wing Headquarters 2201 Crisp Drive Clinton National Airport (LIT)

• Mountain Home – 107th Composite Squadron 6462 Hwy 126N Suite 3 Baxter County Airport (BPK)

• Pine Bluff – 67th Composite Squadron 817B Hangar Row Grider Field (PBF)

• Rogers – 115th Composite Squadron 5 Hammerschmidt Drive Rogers Municipal Airport (ROG)

• Russellville – 102nd Composite Squadron 1759 Airport Road, CAP Hangar Russellville Regional Airport (RUE)

• Texarkana – 95th Composite Squadron 550 Globe Ave Bldg 13 Texarkana Regional Airport (TXK)

• West Memphis – 99th Composite Squadron 990 N Missouri St Boys & Girls Club


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Section 3: Crisis Communication Team / Primary Stakeholder Contact Lists (Updated annually by March 31st or as staff changes mandate) LAST REVISION: 01 SEP 2016

Crisis Communications Team • Commander

Col Art Formanek, 142924, 501-376-1729, [email protected] • Chief of Staff

LtCol Larry Webster, 137368, 870-225-6849, [email protected] • Public Affairs

Capt Brad Kidder, 544136, 479-831-8910, [email protected] Maj Blake Sasse, 156992, 501-218-4415, [email protected]

• Chaplain LtCol Larry Killian, 380617, 870-820-2137, [email protected]

• Director of Operations Capt Phil Robertson, 472952, 479-883-3762, [email protected]

• Director of Safety LtCol Joel Buckner, 340090, 501-920-1513, [email protected]

CAP, Media and Primary Stakeholder Contact List Arkansas Wing Qualified Incident Commanders: • LtCol Bobby Allison, 254789, 501-837-5852, [email protected] • LtCol Joel Buckner, 340090, 501-920-1513, [email protected] • Col Thommie Herndon, 129322, 501-462-5576, [email protected] • LtCol Marchelle Jones, 340107, 501-730-2003, [email protected] • LtCol Thomas Rea, 129229, 501-350-9063, [email protected] • LtCol Richard Smith, 128861, 501-747-3177, [email protected] Arkansas Wing Command and Staff: • Commander (ARWG/CC):

Col Art Formanek, 142924, 501-376-1729, [email protected] • Vice Commander (ARWG/CV):

Maj Rusty Henderson, 425647, 479-651-1919, [email protected] • Chief of Staff (ARWG/CS):

LtCol Larry Webster, 137368, 870-225-6849, [email protected] • Public Affairs (ARWG/PA):

Capt Brad Kidder, 544136, 479-831-8910, [email protected] Maj Blake Sasse, 156992, 501-218-4415, [email protected]

• Safety (ARWG/SE): LtCol Joel Buckner, 340090, 501-920-1513, [email protected]

• Emergency Services (ARWG/DOS): LtCol Bobby Allison, 254789, 501-837-5852, [email protected]

• Communications (ARWG/DC): Maj William Leeper, 438831, 479-207-0642, [email protected]























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• Operations (ARWG/DO): Capt Phil Robertson, 472952, 479-883-3762, [email protected]

• Standardization & Evaluation (ARWG/DOV): Capt Mike Lain, 299670, 630-802-8741, [email protected]

• Finance (ARWG/FM): LtCol Reba Wingfield, 408019, 501-228-4798, [email protected]

• Wing Administrator (ARWG/WA): 2Lt Nancy Carver, 544213, 501-690-0245, [email protected]

• Chaplain (ARWG/HC): LtCol Larry Killian, 380617, 870-820-2137, [email protected]

• Health Services (ARWG/HS): Maj James Bryan, 214004, 501-607-3081, [email protected]

• Information Technology (ARWG/IT): Maj Ron Wingfield, 400936, 501-920-7860 [email protected]

• Services Coordinator: LtCol Marchelle Jones, 340107, 501-730-2003, [email protected]

• Legal Officer (ARWG/JA): Maj Claude Hawkins, 129252, 479-484-7016, [email protected]

• Inspector General (ARWG/IG): Maj John Brandon, 279149, 870-974-1027, [email protected]

CAP Southwest Region: • Commander (SWR/CC):

Col Mark Smith, [email protected] • Public Affairs (SWR/PA):

LtCol Arthur Woodgate, 512-567-1935, [email protected] • Safety (SWR/SE):

LtCol John Kruger, [email protected] • Emergency Services (SWR/DOS):

Maj Stephen Robertson, [email protected] • Communications (SWR/DC):

Col Gilbert Day, [email protected] • Operations (SWR/DO):

Col Doug Alexander, 194220, 479-926-1235, [email protected] • Standardization and Evaluation (SWR/DOV):

Maj Stephen Hundley, [email protected] • Chaplain (SWR/HC):

LtCol Ronny Whitt, [email protected] • Health Services (SWR/HS):

LtCol Fidelia Newell, [email protected]

CAP National Headquarters: • National Operations Center (NOC)

888-211-1812 ext 300 , [email protected]





















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Government and Military:

• Air Force Rescue Coordination Center (AFRCC) 800-851-3051, 850-283-5955 Arkansas Department of Emergency Management (ADEM) Whitney Green (PAO), 501-683-6700, [email protected]

• Arkansas State Police Bill Sadler (PIO), 501-618-8230, [email protected]

• Arkansas Governor’s Office Asa Hutchinson, Governor J. R. Davis (PAO), 501-683-6439, [email protected]

• Arkansas National Guard LtCol Joe Lynch (PAO), 501-212-5020, [email protected]

• Arkansas Game and Fish Commission (AGFC) Keith Stephens, 501-951-3562, [email protected]

Media Contact List: See Page 27







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Section 4: Crisis Scenarios & Action Plans for Response External information to be provided to the media should be placed on the wing website and/or appropriate subordinate unit websites, concurrently with the release of information to the media. If representatives of the media inquire, CAP should make a prompt response and never answer, "No comment." The Commander and PA should continue to work with local media. Tell the truth. Speak favorably regarding the strengths of CAP and of CAP’s training and safety programs, including specialized review/training for working with cadets and flying CAP aircraft. CAP Public Affairs Talking Points Fatalities or serious injuries sustained by CAP members. Messages regarding injuries or fatalities (confirmed by proper Authorities) should NEVER be made public without verification that family members have been notified. Adapt these general talking points as appropriate to the specific accident or incident. In many cases, the primary comments will be all that need be said. Additional information should be provided only if asked.

1. Our hearts go out to the families of the members involved, and to all of the CAP members in ____[where the members are from]_____ who work hard to serve their state and country with a professional level of skill, even though they are volunteers.

2. CAP has an outstanding Flying Safety Record – about one third of the number of accidents in the general aviation community per 100,000 hours flown.

Additional information, only if asked to elaborate: When you consider that CAP's missions are typically flown only 1,000 feet above the ground, leaving little time to react in an emergency situation, CAP's low accident rate is even more significant. Though CAP flies in a high-risk environment, one of the reasons our accident rate is so low is because we have successfully used ORM or operational risk management—a technique developed by the Air Force safety community and eagerly adopted by CAP.

• CAP’s 2011 accident rate of only .98 per 100,000 flying hours demonstrated CAP

pilots was more than 6 times better than the rate for General Aviation overall.

• The low accident rate is due to continuous proficiency training. Every one of our pilots takes a flight safety check at least annually, and they are evaluated on their skills for flying mission profiles biennially.

• We have a safety education program whereby both aircrew and non-aircrew are briefed on safety issues during monthly safety meetings.


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• Also, every CAP wing is given an evaluation on its ability to perform search and rescue/disaster relief missions biennially.

3. CAP aircrews are absolute professionals and highly trained in all aspects of aerial search and rescue. Additional information, only if asked to elaborate: Aerial search and rescue is clearly a demanding mission, given the requirement to fly typically only 1,000 feet above the ground. However, our aircrew members fully understand the dangers associated with SAR missions and train hard to minimize them, but they consider their duties to be critical. Over the years, CAP has been credited with saving on average about 75 lives annually.

4. Civil Air Patrol maintains its aircraft rigorously to standards that meet or exceed FAA standards. The maintenance is timely, thorough and carried out by FAA-certified mechanics CAP-wide. Bottom line—CAP maintenance policies are stricter or as strict as general aviation standards in America, with greater emphasis placed on regular aircraft inspections throughout the fleet.

5. There is no way I could speculate on what may have caused this to happen. I am sure it will be the subject of an official investigation. Additional information, if asked to elaborate: Do NOT be trapped into discussing possible or hypothetical causes or explanations for what happened. Rather, go back to point #1—the investigation WILL happen, and meanwhile, our big concern is for the families and fellow members of the people killed/injured.

Note: Do not feel that you must rush an answer. If you have to pause 10 seconds after the question is asked to formulate your answer, no problem. Remember that TV stations, in particular, will probably only use 10 or 15 seconds worth of your actual words, anyway.


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Anticipated Crisis Scenarios: • Natural Disasters

o Tornadoes: Arkansas is located within the US “tornado belt” and experiences cyclonic- and straight-line wind damage almost annually, often involving property and infrastructure damage, injuries, and fatalities.

o Floods: The Arkansas River courses across the state from Fort Smith to a confluence with the Mississippi River at Napoleon, Ark. Rains, snowmelt, and seven tributaries in Colorado, Kansas, Oklahoma and Arkansas feed the river. The McClellan-Kerr navigation system maintains river levels and flow rates through a series of 17 dams. Saturation of the system is increasingly frequent. Arkansas also hosts many state parks and waterways that are subject to flash flooding resulting in missing persons and infrastructure damage.

• Missing Aircraft, Vehicles or Persons o Electronic air and ground searches o Visual airborne searches. o ELT locating and disarming. o Airborne Radio repeater services (“Highbird”).

• Accidents Involving CAP members o Aircraft or vehicle accident with no- or minor injuries o Aircraft or vehicle accident with serious injuries or death

• Personnel Event o Senior/Cadet fraternization o Misuse of CAP- and assigned assets


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Crisis Scenario and Media Template Death of a Member • Information to be Collected and Reported

o Incident synopsis, including what/where/when. o How many members are deceased and injured? o Membership status? (cadet/senior) o Did they die as part of a CAP activity or mission? o Names of non-CAP members involved in the incident. o What lifesaving efforts were made to protect the members? o What safety mechanisms have been engaged to prevent further death or injury? (such

as activity cancelled, aircraft grounded) o Has the family been notified? o When was the inspector general, region counsel, or national notified? o Were psychological support efforts given to family, friends, peers, or witnesses? o Obtain information given to the press, including copies of notes or releases.

• Talking Points o Member has died. o The activity that the member was involved in when the death occurred. o Number of people killed and injured. o Cause is under investigation. o Safety is a priority for CAP. o Names and personal information withheld to respect the member’s privacy and/or to

notify the next of kin. o CAP is assisting local authorities. o Schedule of next release or assurance that more information is coming. o Background information on CAP and its missions.


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Crisis Scenario and Media Template Loss or Major Damage to CAP Aircraft • Information to be Collected and Reported

o Incident synopsis, including what/where/when. o How many members are deceased and injured?

(see “Death of a Member” template if applicable) o Membership status? (cadet/senior) o Names of non-CAP members involved in the incident. o Was the aircraft being flown for a CAP mission/activity? o Was the aircraft in flight when the incident occurred? o What safety mechanisms have been engaged to prevent further death or injury? (such

as activity cancelled, aircraft grounded) o What safety mechanisms were in place to avoid such an incident? o Has the family been notified? o When was the inspector general, region counsel, or national notified? o Were psychological support efforts given to the family, member’s friends, peers, or

witnesses? o Obtain information given to the press, including copies of notes or releases.

• Talking Points o Type of aircraft and location of incident. o Number of crew and passengers on the aircraft and their condition. o Mission or activity for which the aircraft was being used. o Cause is under investigation. o Safety is a priority for CAP. o More information will be given as it develops. o Background information about CAP and its missions.


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Pre-scripted Media Release Template – Loss of Aircraft

CIVIL AIR PATROL – ARKANSAS WING

FOR IMMEDIATE RELEASE January 1, 2016 Headline [LITTLE ROCK, Ark.] – On [DATE] a Civil Air Patrol aircraft was involved in an accident while participating in [ACTIVITY/MISSION]. The crew, including [NUMBER OF SENIOR MEMBERS AND CADETS], [WERE NOT INJURED/WERE INJURED AND TREATED/WERE KILLED] in the incident. The cause of the accident is under investigation and CAP will continue to assist local authorities and the National Transportation Safety Board. [IF INJURED/DECEASED] Information about the members [INJURED AND/OR KILLED] is being withheld [DUE TO PRIVACY CONCERNS AND/OR FAMILY NOTIFICATION]. As safety is the top priority in Civil Air Patrol, [THE DAMAGED AIRCRAFT IS GROUNDED/FLIGHT OPERATIONS HAVE BEEN SUSPENDED/ALL AIRCRAFT ARE BEING INSPECTED]. ]. Further information will be released as it becomes available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more information. CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected] capvolunteernow.com – gocivilairpatrol.com – capmembers.com



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Crisis Scenario and Media Template Van/Vehicle Accident • Information to be Collected and Reported


(see “Death of a Member” template if applicable) o Membership status? (cadet/senior) o Names of non-CAP members involved in the incident. o Was the aircraft in flight when the incident occurred? o Was the aircraft being flown for a CAP mission/activity? o What safety mechanisms have been engaged to prevent further death or injury? (such

as activity cancelled, aircraft grounded) o What safety mechanisms were in place to avoid such an incident? o Has the family been notified? o When was the inspector general, region counsel, or national notified? o Were psychological support efforts given to the family, member’s friends, peers, or

witnesses? o Obtain information given to the press, including copies of notes or releases.

• Talking Points o Type of aircraft and location of incident. o Number of crew and passengers on the aircraft and their condition. o Mission or activity for which the aircraft was being used. o Cause is under investigation. o Safety is a priority for CAP. o More information will be given as it develops. o Background information about CAP and its missions.


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Pre-scripted Media Release Template – Van/Vehicle Accident


FOR IMMEDIATE RELEASE January 1, 2016 Headline [LITTLE ROCK, Ark.] – On [DATE] a Civil Air Patrol vehicle was involved in an accident while participating in [ACTIVITY/MISSION]. The passengers, including [NUMBER OF SENIOR MEMBERS AND CADETS], [WERE NOT INJURED/WERE INJURED AND TREATED/WERE KILLED] in the accident. The cause of the accident is under investigation and CAP will continue to assist local authorities. [IF INJURED/DECEASED] Information about the members [INJURED AND/OR KILLED] is being withheld [DUE TO PRIVACY CONCERNS AND/OR FAMILY NOTIFICATION]. As safety is the top priority in Civil Air Patrol, [VEHICLES TAKEN OUT OF SERVICE/VEHICLES WILL BE INSPECTED/OTHER MITIGATIVE RESPONSE]. Further information will be released as it becomes available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more information. CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected] capvolunteernow.com – gocivilairpatrol.com – capmembers.com



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Crisis Scenario and Media Template Member Injury • Information to be Collected and Reported


(see “Death of a Member” template if applicable) o Membership status? (cadet/senior) o Was the incident caused by a vehicle or aircraft owned or operated by CAP members? o Were they injured as part of a CAP activity? o What first aid efforts were made to protect the members and were they sent to

hospital or o Who is the primary care physician? o Names of non-CAP members involved in the incident. o What safety mechanisms have been engaged to prevent further death or injury? (such

as activity cancelled, aircraft grounded) o Has the family or parent been notified? o When was the inspector general, region counsel, or national notified? o Obtain information given to the press, including copies of notes or releases.

• Talking Points o Number of people inured o What happened to preserve life and mitigate injuries? o Mission/activity where incident occurred. o Background information on event and its safety protocols/equipment. o Background information about CAP and its missions. o Safety is a priority for CAP. o More information will be given as it develops. o Personal information withheld for privacy reasons. o Cause under investigation and CAP is cooperating with local authorities


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Pre-scripted Media Release Template – Member Injury


FOR IMMEDIATE RELEASE January 1, 2016 Headline [LITTLE ROCK, Ark.] – On [DATE] an accident occurred that caused the injury of [NUMBER OF INJURED] of our [CADET AND/OR SENIOR] members. The incident occurred during [ACTIVITY/MISSION]. The [CADETS AND/OR SENIOR MEMBERS] were [PROVIDED FIRST AID AND/OR SENT TO THE HOSPITAL]. Information on the injured members is being withheld due to privacy concerns. The cause of the accident is under investigation and Civil Air Patrol’s Inspector General Office will continue to assist local authorities. As safety is the number one priority of the Civil Air Patrol, [ACTIVITY CANCELLED/NEW SAFETY PROCEDURES/OTHER MITIGATIVE ACTIONS]. ]. Further information will be released as it becomes available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more information. CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected] capvolunteernow.com – gocivilairpatrol.com – capmembers.com



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Crisis Scenario and Media Template Cadet Protection Policy Training Violation • Information to be Collected and Reported

o Incident synopsis, including what/where/when. o When were parents/guardians contacted? o When were local authorities notified? o When was the inspector general, region counsel, or national notified? o Names of non-CAP members involved in the incident. o Obtain information given to the press, including copies of notes or releases. o What other response has occurred? (member restrictions, cadet requiring medical

attention, arrest of a senior member) • Talking Points

o CAP takes protecting our cadets very seriously. o Information on the Cadet Protection Policy and required staff training. o Senior members undergo FBI background checks before membership. o Parents have been notified. o CAP is cooperating with local authorities and investigating internally through the

Inspector General process. o To protect both the accused and the cadet(s) involved, the officer is suspended from

further CAP activity until the investigation is complete. o Personal details withheld for privacy reasons and due to the ongoing investigation. o Safety is a priority for CAP. o Background information about CAP and its missions, particularly the cadet program. o More information will be given as it develops.


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Pre-scripted Media Release Template – Cadet Protection Violation


FOR IMMEDIATE RELEASE January 1, 2016 Headline [LITTLE ROCK, Ark.] – A report of abuse against a Civil Air Patrol cadet has occurred. Civil Air Patrol takes accusations of abuse seriously and we are investigating the matter internally through our Inspector General, as well as cooperating with local authorities. The [PARENTS/GUARDIANS] of the [CADET/CADETS] have been notified of the allegation. As a matter of policy, the accused member has been suspended from further CAP activities pending results of the investigation, to protect both the accused member as well as the cadet membership. [ALSO ADD ANY OTHER MITIGATIVE ACTION (E.G. ACTIVITY CANCELLATION)] Prior to serving in Civil Air Patrol, each adult member receives a background check through the Federal Bureau of Investigation. Prior to participating in activities, adult members complete Cadet Protection Policy Training which includes an explanation of CAP’s zero-tolerance policy of abuse of any kind, including verbal, physical, emotional and psychological abuse, as well as hazing. Each adult member is also taught procedures to follow in the event of an accusation. Before any overnight activity, a Required Staff Training session is required of all senior members and cadet staff to further discuss abuse and hazing prevention. Due to the sensitive nature of this incident and the ongoing investigation, the personal information of both the accused and the [CADET/CADETS] are being withheld. Further information will be released as it becomes available. OR [LITTLE ROCK, Ark.] – A report of abuse against a senior member of Civil Air Patrol has occurred. Civil Air Patrol takes accusations of abuse seriously and we are investigating the matter internally through our Inspector General, as well as cooperating with local authorities. As a matter of policy, the accused member has been suspended from further CAP activities pending results of the investigation, to protect both the accused member as well as other members. [ALSO ADD ANY OTHER MITIGATIVE ACTION (E.G. ACTIVITY CANCELLATION)] Prior to serving in Civil Air Patrol, each adult member receives a background check through the Federal Bureau of Investigation. Prior to participating in activities, adult members complete Cadet Protection Policy Training which includes an explanation of CAP’s zero-tolerance policy of abuse of any kind, including verbal, physical, emotional and psychological abuse, as well as hazing against any member. Each adult member is also taught procedures to follow in the event of an accusation. Before any overnight activity spanning four or more nights, a Required Staff Training session is required of all senior members and cadet staff to further discuss abuse and hazing prevention. Due to the sensitive nature of this incident and the ongoing investigation, the personal information of both the accused and the [SENIOR MEMBER/MEMBERS] are being withheld. Further information will come as it is available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more information. CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected] capvolunteernow.com – gocivilairpatrol.com – capmembers.com



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Crisis Scenario and Media Template Abuse/Harassment/Discrimination • Information to be Collected and Reported

o Incident synopsis, including what/where/when. o When were local authorities contacted? o When was the inspector general, region counsel, or national notified? o Names of non-CAP members involved in the incident. o Obtain information given to the press, including copies of notes or releases. o What other response has occurred? (member restrictions, cadet requiring medical

attention, arrest of a senior member) • Talking Points

o CAP has no tolerance with abuse/harassment/discrimination. o CAP is cooperating with local authorities and investigating internally through the

Inspector General process.


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Pre-scripted Media Release Template (other) – Damage or Injury from Natural Event


FOR IMMEDIATE RELEASE January 1, 2016 Headline [LITTLE ROCK, Ark.] – On [DATE] an [TYPE OF NATURAL DISASTER] occurred that caused [INJURY OR DAMAGE] to [MEMBERS OR PROPERTY]. The [CADETS AND/OR SENIOR MEMBERS] were [PROVIDED FIRST AID AND/OR SENT TO THE HOSPITAL]. Information regarding the injured members is being withheld due to privacy concerns. The [PROPERTY DAMAGE] has resulted in the [CLOSURE OF FACILITY UNTIL WHAT DATE/INSPECTION]. As safety is the number one priority of the Civil Air Patrol, [ACTIVITY CANCELLED/NEW SAFETY PROCEDURES/OTHER MITIGATIVE ACTIONS]. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more information. CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected] capvolunteernow.com – gocivilairpatrol.com – capmembers.com



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Section 5: Crisis Response Kit Contents Crisis Materials. The Public Affairs Officer shall maintain documents necessary to assist in the management of a crisis response, containing the following:

• This plan and the plans of subordinate units. • Team roster. • Contact information for all Squadron Commanders, relevant Wing staff members • Current media list • CAP Fact Sheets


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Mission # _____________________ Open Date: __________________

Fact Type Facts for this mission Original Source of Fact

CAP member who talked with source

Fact Approved For PIO’s:

Initial Release

Follow-up release

Daily Summary Release

Release after made public

by others

Final Summary Release

Date/Time CAP activated & By Whom

X X X X X

Aircraft Type (single/double engine airplane, helicopter, etc.)

X X X X X

Aircraft Make/Model, People Capacity

X X

Aircraft N-number Released only if IC feels that this may help in the search (for example if want FBOs over large area to check their records to see if plane

came through)

Aircraft Route and/or General search area and/or counties

searched

X X X X X

Number of Persons on Board X X X X

Names of Persons on Board (while search ongoing)

X X

Owner of plane (If company owned and different

from POB’s name)

X X


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Initial Release

Follow-up release



by others


Aircraft Route X X X X X

Purpose of Flight X X X X X

Last Known Point & Time Of LKP, Destination,

Expected Arrival

X X X X

Flight Plan Filed? X X X X

ELT Signal Heard? X X X X

How & when was aircraft reported missing?

X X X X

CAP Assets Involved (# planes, ground teams, total personnel, general CAP SAR

techniques)

X X X X X

CAP Effort (# of ground/air sorties)

X X X

Agencies Cooperating With CAP X X X X

General Plans for Next Day Actions (# CAP planes expected, other agencies, etc.)

X


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Initial Release

Follow-up release



by others


Time of Aircraft Find X X X X

Location of aircraft find (general vicinity)

X X X X

Cause of accident, description of accident site, etc.

CAP Members should not speculate on any of these issues and should be referred to NTSB

If all POBs found alive, release of names and fate, if confirmed by

law enforcement

X X X X

If all survived, where have they been taken for treatment?

X X X X

If no survivors or some survived and some didn’t, release of gen. condition (ex. 1 injured, 1 dead)

X X

Names of Deceased Released by CAP only if verified by law enforcement authorities and only if CAP members have personally discussed this with next of kin

(for example, if they are at mission base)

What led to find (spotted from air, tip from public,

etc.)

X X X X

Who located aircraft? (If CAP, crew names, unit) (for

other agencies just agency name)

X X X X

What agency is in charge of crash site?

X X X X


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Media Contact List 01 September 2016

Contact Name Outlet Name Title E-mail Phone Contact City Marsh, Dan Arkadelphia Daily Siftings Herald Online Web Site Editor [email protected] 1(870) 246-5525 Arkadelphia AR Bahm, Carolyn Bartlett Express Editor [email protected] (901) 388-1500 Bartlett TN Roberts, Angelia Batesville Daily Guard Online Managing Editor and Online Editor [email protected] (870) 793-2383 Batesville AR Jones, Ross Batesville Daily Guard Online Web Site Editor [email protected] 1(870) 793-2383 x10 Batesville AR Throne, Tom Weekly Vista - Online, The Managing Editor and Online Editor [email protected] (479) 855-3724 Bella Vista AR Sexton, Jim Carroll County News Advertising Sales Representative [email protected] 1(870) 423-6636 Berryville AR Bell, David Carroll County News Chief Photographer [email protected] (870) 423-6636 Berryville AR Kuykendall, Kristal Carroll County News Managing Editor [email protected] 1(870) 423-6636 Berryville AR Loftis, Scott Carroll County News Managing Editor [email protected] (870) 423-6636 Berryville AR Moore, Bob Carroll County News Publisher [email protected] 1(870) 654-2742 x15 Berryville AR Weld, Andy Blytheville Courier News Online Web Site Managing Editor [email protected] 1(870) 763-4461 Blytheville AR Wylie, Margaret Johnson County Graphic Online Managing Editor [email protected] (479) 754-2005 Clarksville AR Adornetto, Carole Arkansans Ask - Arkansas Educational Television Network Executive Producer [email protected] (501) 682-4124 Conway AR Weatherly, Allen KTEJ-TV General Manager [email protected] 1(501) 682-4183 Conway AR Atkinson, Kathy KTEJ-TV Program Director [email protected] 1(501) 682-4136 Conway AR Stahl, Nick Log Cabin Democrat Online Web Site Director [email protected] 1(501) 505-1245 Conway AR Beelman, Maud Associated Press - Little Rock Bureau News Editor, South Central Region [email protected] 1(501) 225-3668 Dallas TX Leach, Dale Associated Press - Little Rock Bureau Regional Director & Bureau Chief [email protected] 1(972) 991-2100 Dallas TX Curtman, Randal El Dorado News-Times Online Managing Editor [email protected] 1(870) 862-6611 El Dorado AR Brence Mendenhall, Lisa KFTA-TV Assistant News Director [email protected] 1(479) 571-5100 Fayetteville AR Wooten, Tevin KFTA-TV Journalist [email protected] 1(479) 571-5100 Fayetteville AR Thomas, Brook KFTA-TV News Director [email protected] (479) 571-5100 Fayetteville AR Houston, Marty KFTA-TV Station Manager [email protected] 1(479) 571-5100 Fayetteville AR Dodson, Julia KNWA News Today - KNWA-TV Executive Producer [email protected] 1(479) 571-5100 Fayetteville AR Brence Mendenhall, Lisa KNWA-TV Assistant News Director [email protected] 1(479) 571-5100 Fayetteville AR Ashley, Amanda KNWA-TV Content Manager [email protected] (479) 571-8477 Fayetteville AR Wooten, Tevin KNWA-TV Journalist [email protected] 1(479) 571-5100 Fayetteville AR Thomas, Brook KNWA-TV News Director [email protected] 1(479) 571-5100 Fayetteville AR Hickman, Sarah KNWA-TV Special Projects Coordinator [email protected] 1(479) 571-5100 Fayetteville AR Fort, Caleb Northwest Arkansas Democrat Gazette Online Online Editor [email protected] 1(476) 365-2944 Fayetteville AR Jones, Matt Northwest Arkansas Democrat Gazette Online Online Sports Editor [email protected] (479) 751-6200 Fayetteville AR Costa, Mat Northwest Arkansas Democrat Gazette Online Web Site Director [email protected] 1(479) 442-1700 x6454 Fayetteville AR Owens, Kendall Forrest City Times Herald Online General Assignment Reporter and Online Editor [email protected] (870) 633-3130 Forrest City AR Wirski, Mary Forrest City Times Herald Online Web Site Editor [email protected] 1(870) 633-3130 Forrest City AR Hale, Amanda 5 News at 10 PM - KFSM-TV Executive Producer [email protected] (479) 783-3131 Fort Smith AR Hale, Amanda 5 News at 5 PM - KFSM-TV Executive Producer [email protected] (479) 783-3131 Fort Smith AR Hale, Amanda 5 News at 6 PM - KFSM-TV Executive Producer [email protected] (479) 783-3131 Fort Smith AR Hale, Amanda KFSM-TV Executive Producer [email protected] (479) 783-1191 Fort Smith AR Comer, Van KFSM-TV General Manager [email protected] 1(479) 783-3131 Fort Smith AR LaCrue, Mark KFSM-TV General Sales Manager [email protected] 1(479) 783-3131 Fort Smith AR Henry, Larry KFSM-TV Managing Editor and Political Reporter [email protected] (479) 783-3131 Fort Smith AR Shelly, Dave KFSM-TV Public Service Director [email protected] 1(479) 783-3131 Fort Smith AR Lanning, Curt KFSM-TV Web Content Producer [email protected] (479) 783-3131 Fort Smith AR Palmer, Deborah KHBS-TV Online Advertising Sales Manager [email protected] 1(479) 878-6039 Fort Smith AR Hansen, Judith Times Record Online Editor and Online Editor [email protected] (479) 785-7759 Fort Smith AR Lynch, Tara Times Record Online Online Advertising Sales Manager [email protected] 1(479) 785-7731 Fort Smith AR Marquez, Steve Times Record Online Web Site Editor [email protected] 1(479) 785-7848 Fort Smith AR Lucariello, Kathryn Carroll County News Holiday Island and Western Carroll County Reporter [email protected] (479) 253-9719 Holiday Island AR Pascall, Jane Homer Tribune Online Web Site Editor [email protected] 1(907) 235-3714 Homer AK Gray, Katy Newton County Times Advertising Sales Representative [email protected] 1(870) 446-2645 Jasper AR Dezort, Jeff Newton County Times Editor [email protected] (870) 446-2645 Jasper AR


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Overman, Jason Newton County Times General Manager [email protected] 1(870) 743-0624 Jasper AR Perry, Jim Newton County Times Publisher [email protected] 1(870) 446-2645 Jasper AR Harrison, Sheila KAIT-TV Digital Sales Manager [email protected] 1(870) 931-8888 Jonesboro AR Dozier, Adam KAIT-TV Director of Marketing [email protected] 1(870) 931-8888 Jonesboro AR Rounds, David KAIT-TV Internet Director [email protected] 1(870) 931-8888 Jonesboro AR Brown, Courtney KAIT-TV Multimedia Journalist [email protected] 1(870) 931-8888 Jonesboro AR Smith, Veronica KAIT-TV Multimedia Journalist [email protected] 1(870) 931-8888 Jonesboro AR White, Josh KAIT-TV News Director [email protected] 1(870) 931-8888 Jonesboro AR Weston, Ronnie KAIT-TV Operations Manager [email protected] 1(870) 931-8888 Jonesboro AR Gann, Debi KAIT-TV Program Director [email protected] 1(870) 931-8888 Jonesboro AR Harrison, Sheila KAIT-TV Online Internet Advertising Sales Manager [email protected] 1(870) 931-8888 Jonesboro AR Rounds, David KAIT-TV Online Internet Director [email protected] 1(870) 931-8888 Jonesboro AR Harvison, Josh Region 8 Showcase - KAIT-TV Assistant News Director [email protected] (870) 931-8888 Jonesboro AR Ockert, Roy Sun Online Web Site Editor [email protected] 1(870) 935-5525 Jonesboro AR Baker, Tre Arkansas Business Online Assistant Internet Editor [email protected] 1(501) 372-1443 x311 Little Rock AR Carter, Mark Arkansas Business Online Assistant Internet Editor [email protected] (501) 372-1443 Little Rock AR Turner, Lance Arkansas Business Online Web Site Editor [email protected] 1(501) 372-1443 x217 Little Rock AR Gallaty, Conan Arkansas Democrat-Gazette Online Online Director [email protected] (501) 378-3441 Little Rock AR Kremer, Jillian Arkansas Democrat-Gazette Online Online News Editor [email protected] 1(501) 399-3664 Little Rock AR Moritz, John Arkansas Democrat-Gazette Online Online Reporter [email protected] 1(501) 378-3824 Little Rock AR Riddle, Brandon Arkansas Democrat-Gazette Online Online Reporter [email protected] 1(501) 378-3887 Little Rock AR Jones, Matt Arkansas Democrat-Gazette Online Online Sports Editor [email protected] 1(501) 378-3400 Little Rock AR Lesnick, Gavin Arkansas Democrat-Gazette Online Senior Online Editor [email protected] 1(501) 399-3664 Little Rock AR Koon, David Arkansas Times Associate Editor [email protected] (501) 375-2985 Little Rock AR Ramsey, David Arkansas Times Associate Editor [email protected] (501) 375-2985 Little Rock AR Brantley, Max Arkansas Times Contributing Writer [email protected] 1(501) 375-2985 Little Rock AR Millar, Lindsey Arkansas Times Editor [email protected] 1(501) 375-2985 Little Rock AR Newell Peacock, Leslie Arkansas Times Managing Editor [email protected] (501) 375-2985 Little Rock AR Leveritt, Alan Arkansas Times Publisher [email protected] 1(501) 375-2985 x331 Little Rock AR Millar, Lindsey Arkansas Times Online Web Editor [email protected] 1(501) 375-2985 Little Rock AR Huynh, Christina Associated Press - Little Rock Bureau Legislative Reporter [email protected] (501) 225-3668 Little Rock AR Kissel, Kelly Associated Press - Little Rock Bureau News Editor, Arkansas & Oklahoma [email protected] (501) 225-3668 Little Rock AR Carroll, Matthew Daybreak - KATV-TV Executive Producer [email protected] 1(501) 324-7777 Little Rock AR Childs, Jessica Daybreak - KATV-TV Executive Producer [email protected] 1(501) 324-7777 Little Rock AR Carroll, Matthew Good Morning Arkansas - KATV-TV Executive Producer [email protected] 1(501) 324-7777 Little Rock AR Lozano-Yancy, Maura Hola Arkansas Publisher & Editor [email protected] 1(501) 771-5007 Little Rock AR Lozano-Yancy, Maura Hola Arkansas Online Web Site Editor [email protected] 1(501) 771-5007 Little Rock AR Bryant, Lindsey KARK 4 Today - KARK-TV Executive Morning Producer [email protected] (501) 340-4512 Little Rock AR Moseley, Mark KARK News 4 Today at 10 - KARK-TV Executive Producer [email protected] (501) 340-4444 Little Rock AR Strickland, Megan KARK-TV Assignment Manager and Web Producer [email protected] (501) 340-4444 Little Rock AR Paulson, Ernie KARK-TV Assistant News Director [email protected] (501) 340-4488 Little Rock AR McGuire, Elizabeth KARK-TV E-Media Creative Director [email protected] 1(501) 340-4444 Little Rock AR Bryant, Lindsey KARK-TV Executive Morning Producer [email protected] (501) 340-4512 Little Rock AR Moseley, Mark KARK-TV Executive Producer [email protected] 1(501) 340-4444 Little Rock AR Yarbrough, Greg KARK-TV Managing Editor [email protected] 1(501) 340-4444 Little Rock AR Beckham, Chad KARK-TV National Sales Manager [email protected] 1(501) 340-4444 Little Rock AR Kellerman, Austin KARK-TV News Director [email protected] 1(325) 695-0080 Little Rock AR Goins, David KARK-TV Political Reporter and Co-Host [email protected] (501) 340-4444 Little Rock AR Scott, Brandon KARK-TV Program Director [email protected] 1(501) 340-4444 Little Rock AR Burnette, Suzanne KARK-TV Web Producer [email protected] (501) 340-4444 x4518 Little Rock AR McGuire, Elizabeth KARK-TV Online E-Media Creative Director [email protected] 1(501) 340-4444 Little Rock AR Kellerman, Austin KARK-TV Online News Website Producer [email protected] 1(325) 695-0080 Little Rock AR Burnette, Suzanne KARK-TV Online Online News Editor [email protected] 1(501) 340-4518 Little Rock AR Lewis, Justin KATV-TV Account Executive [email protected] 1(501) 324-7777 Little Rock AR Rachels, Angela KATV-TV Assignment Editor [email protected] 1(501) 324-7760 Little Rock AR Pederson, Jason KATV-TV Consumer Interest Reporter [email protected] 1(501) 324-7884 Little Rock AR


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Rafferty, John KATV-TV Director of Sales [email protected] 1(505) 324-7706 Little Rock AR Scott, Chris KATV-TV Executive Producer [email protected] (501) 324-7757 Little Rock AR Reyes, Jannette KATV-TV General Assignment Reporter [email protected] 1(501) 324-7777 Little Rock AR Faulkner, Alan KATV-TV Managing Editor [email protected] 1(501) 324-7763 Little Rock AR Mershon, Matt KATV-TV Multimedia Journalist [email protected] 1(501) 324-7777 Little Rock AR Genty, Nick KATV-TV News Director [email protected] 1(501) 324-7777 Little Rock AR Rose, Mark KATV-TV President & General Manager [email protected] 1(501) 324-7803 Little Rock AR Church, Jim KATV-TV Technology and Operations Manager [email protected] 1(501) 324-7777 Little Rock AR Munsell, Scott KATV-TV Website Editor [email protected] 1(501) 324-7760 Little Rock AR Yager, Audra KATV-TV Online Internet and Sales Promotion Manager [email protected] 1(501) 324-7898 Little Rock AR Munsell, Scott KATV-TV Online Web Site Editor [email protected] 1(501) 324-7760 Little Rock AR McRae, Vicki KLRT-TV Advertising Sales Manager [email protected] 1(501) 340-4444 Little Rock AR Wetherbee, Dean KLRT-TV Assistant News Director [email protected] 1(501) 340-4444 Little Rock AR Thibault, Matt KLRT-TV Chief Photojournalist [email protected] 1(501) 340-4444 Little Rock AR Bryant, Lindsey KLRT-TV Executive Morning Producer [email protected] (501) 340-4512 Little Rock AR Moseley, Mark KLRT-TV Executive Producer [email protected] (501) 340-4444 Little Rock AR Yarbrough, Greg KLRT-TV Managing Editor [email protected] (501) 340-4488 Little Rock AR Beckham, Chad KLRT-TV National Sales Manager [email protected] 1(501) 340-4444 Little Rock AR Kellerman, Austin KLRT-TV News Director [email protected] 1(325) 695-0080 Little Rock AR Hall, Joan KLRT-TV Program Director [email protected] 1(501) 340-4444 Little Rock AR Margrave, Kerri KTHV at Noon - KTHV-TV Executive Producer and Managing Editor [email protected] (501) 244-4564 Little Rock AR Margrave, Kerri KTHV News at 5 - KTHV-TV Executive Producer and Managing Editor [email protected] (501) 244-4564 Little Rock AR Margrave, Kerri KTHV News at 6 - KTHV-TV Executive Producer and Managing Editor [email protected] (501) 244-4564 Little Rock AR Payne, Steve KTHV-TV Assignment Editor [email protected] 1(501) 376-1111 Little Rock AR Johnson, Jessica KTHV-TV Digital Content Manager [email protected] 1(501) 376-1111 Little Rock AR Teater, Shayla KTHV-TV Executive Producer [email protected] (501) 244-4564 Little Rock AR Nettles, Kerri KTHV-TV Executive Producer & Managing Editor [email protected] 1(501) 244-4625 Little Rock AR Margrave, Kerri KTHV-TV Executive Producer and Managing Editor [email protected] (501) 244-4564 Little Rock AR Mohs, Elle KTHV-TV Multimedia Journalist [email protected] (501) 376-1111 Little Rock AR Monteverdi, Laura KTHV-TV Multimedia Journalist [email protected] 1(501) 376-1111 Little Rock AR Kelley, Chad KTHV-TV National Sales Manager [email protected] 1(501) 244-4530 Little Rock AR Parker, Dave KTHV-TV News Director [email protected] 1(501) 376-1111 Little Rock AR Caplan, Michael KTHV-TV President and General Manager [email protected] 1(501) 376-1111 Little Rock AR Tugman, Lindsey KTHV-TV Web Producer [email protected] (501) 244-4620 Little Rock AR Pederson, Jason Saturday Daybreak - KATV-TV Consumer Interest Reporter [email protected] 1(501) 324-7884 Little Rock AR Margrave, Kerri THV11 News at 6:30 PM - KTHV-TV Executive Producer and Managing Editor [email protected] (501) 244-4564 Little Rock AR Hall, Pansy THV11 This Morning at 9 AM - KTHV-TV Executive Producer [email protected] (501) 244-4564 Little Rock AR Davidson, Samantha Action News 5 at 10 - WMC-TV Executive Producer [email protected] 1(901) 726-0555 Memphis TN Jones, Jeremy Action News 5 at 5 - WMC-TV Executive Producer [email protected] (901) 726-0416 Memphis TN Jones, Jeremy Action News 5 at 6 - WMC-TV Executive Producer [email protected] (901) 726-0416 Memphis TN Pope, Megan Action News AM - WMC-TV Executive Producer [email protected] (901) 726-0416 Memphis TN Simone, Kate Daily News Online Website Editor [email protected] 1(901) 528-5278 Memphis TN Lovell-Ayres, Lisa Local 24 News at 10 pm - WATN-TV Executive Producer [email protected] 1(901) 321-7671 Memphis TN Lovell-Ayres, Lisa Local 24 News at 6 pm - WATN-TV Executive Producer [email protected] 1(901) 321-7671 Memphis TN Lane, Rotasha Local 24 News Good Day Memphis - WATN-TV Executive Producer [email protected] 1(901) 323-2430 Memphis TN Lovell-Ayres, Lisa Local 24 News Good Day Memphis - WATN-TV Executive Producer [email protected] 1(901) 321-7671 Memphis TN Lipe, Kevin Memphis Flyer Online Beyond the Arc Contributor [email protected] (901) 521-9000 Memphis TN VanWyngarden, Bruce Memphis Flyer Online Web Site Editor [email protected] 1(901) 521-9000 x460 Memphis TN Spiewak, Jim WHBQ-TV Chief Investigative Reporter [email protected] 1(901) 320-1313 Memphis TN DeJoseph, Ron WHBQ-TV Creative Services Director [email protected] 1(901) 320-1313 Memphis TN Isbell, Leslie WHBQ-TV Executive Producer; Good Morning Memphis [email protected] 1(901) 320-1313 Memphis TN Briggs, Paul WHBQ-TV General Manager [email protected] 1(901) 320-1313 Memphis TN Woods, Michelle WHBQ-TV General Sales Manager [email protected] 1(901) 320-1313 Memphis TN Adams, Randy WHBQ-TV Information Systems Director [email protected] 1(901) 320-1313 Memphis TN Madaus, Scott WHBQ-TV Investigative News Reporter; Good Morning Memphis [email protected] 1(901) 320-1313 Memphis TN


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Moore, Kim WHBQ-TV National Sales Manager [email protected] 1(901) 320-1327 Memphis TN Page, Linda WHBQ-TV News Assignment Editor [email protected] 1(901) 320-1313 Memphis TN McGettigan, Patti WHBQ-TV News Director [email protected] 1(901) 320-1313 Memphis TN Stricklin, Emily WHBQ-TV Promotional Producer [email protected] 1(901) 320-1313 Memphis TN

Masters, Linda Baxter Bulletin Online Online Editor [email protected] (870) 508-8058 Mountain Home AR

Byrd, Dennis Arkansas News Bureau Bureau Chief [email protected] 1(501) 374-0699 North Little Rock AR

Brock, Roby Arkansas News Bureau Columnist [email protected] 1(501) 370-8300 North Little Rock AR

Mosby, Joe Arkansas News Bureau Outdoors Contributing Columnist [email protected] 1(501) 370-8300 North Little Rock AR

Gillespie, Steve Paragould Daily Press Online Editor [email protected] (870) 239-8562 Paragould AR Widner, Amy Pine Bluff Commercial Online Online Editor [email protected] (870) 543-1411 Pine Bluff AR Brickey, Teresa Pine Bluff Commercial Online Web Site Editor [email protected] 1(870) 543-1406 Pine Bluff AR Ledbetter, Wendy Arkadelphia Daily Siftings Herald Online Editor [email protected] 1(870) 246-5525 Prescott AR Kemp, Ron Poinsett County Democrat Tribune Publisher & Editor [email protected] 1(870) 595-3549 Rector AR Roberts, Adam 40/29 News at 5 - KHOG-TV Executive Producer [email protected] 1(479) 783-4029 Rogers AR Palmer, Debora KHOG-TV Advertising Sales Manager [email protected] 1(479) 783-4029 Rogers AR Palmer, Deborah KHOG-TV Advertising Sales Manager [email protected] 1(479) 878-6039 Rogers AR Savorgnan-Smith, Giovanna KHOG-TV Advertising Sales Manager [email protected] 1(479) 783-4040 Rogers AR Williams, Melissa KHOG-TV Assignment Manager [email protected] (479) 878-6088 Rogers AR Ginsberg, Brad KHOG-TV Assistant News Director [email protected] 1(479) 783-4029 Rogers AR Jones, Yve KHOG-TV Assistant News Director [email protected] 1(479) 783-4029 Rogers AR Bauer, Ken KHOG-TV Creative Services Director [email protected] 1(479) 783-4040 Rogers AR Landau, Sarah KHOG-TV Digital Sales Manager [email protected] 1(479) 783-4029 Rogers AR Happersett, Chad KHOG-TV Director of Sales [email protected] 1(479) 783-4029 Rogers AR Day, Deana KHOG-TV Executive Producer [email protected] 1(479) 783-4029 Rogers AR Rains, Brett KHOG-TV Multimedia Journalist [email protected] (479) 878-6088 Rogers AR McMahon, Joe KHOG-TV National Sales Manager [email protected] 1(479) 783-4029 Rogers AR Kelly, Melissa KHOG-TV News Assignment Manager [email protected] 1(479) 783-8133 Rogers AR Clement, Colleen KHOG-TV News Director [email protected] 1(479) 783-4029 Rogers AR Oswald, Shawn KHOG-TV President and General Manager [email protected] 1(479) 783-4029 Rogers AR Bass, Tim KHOG-TV Program Coordinator [email protected] 1(479) 783-4029 x1154 Rogers AR Ingram, Sean Courier Online Editor and Online Editor [email protected] (479) 968-5252 Russellville AR Meadows, David Courier Online Publisher & Editor [email protected] 1(479) 968-5254 Russellville AR Watts, Steve Daily Citizen Online, The Editor and Online Editor [email protected] (501) 268-8621 Searcy AR Jones, Wendy Daily Citizen Online, The News Editor [email protected] 1(501) 268-8621 Searcy AR Dawkins, Georgia KSLA News 12 at 6 - KSLA-TV Senior Producer [email protected] 1(318) 222-1212 Shreveport LA Landry, Allison KSLA News 12 This Morning - KSLA-TV Executive Producer [email protected] 1(318) 222-1212 Shreveport LA Davis, Ron KSPR Morning News - KSPR-TV Senior Producer [email protected] 1(417) 831-1333 Springfield MO Jacob, Jerry KSPR News at 10 pm - KSPR-TV News Anchor/Reporter [email protected] (417) 831-1333 Springfield MO Jacob, Jerry KSPR News at 6 pm - KSPR-TV News Anchor/Reporter [email protected] (417) 831-1333 Springfield MO Davis, Ron KSPR News at 6 pm - KSPR-TV Senior Producer [email protected] (417) 831-1333 Springfield MO Onstott, Brett KY3 News at Noon - KYTV-TV Ozarks Today/Noon Producer [email protected] (417) 268-3000 Springfield MO Onstott, Brett Ozarks Today - KYTV-TV Ozarks Today/Noon Producer [email protected] 1(417) 268-3000 Springfield MO Cossey, Anthony Poinsett County Democrat Tribune Advertising Sales Manager and Sports Reporter [email protected] (870) 483-6317 Trumann AR Clairday, Corey Poinsett County Democrat Tribune Lead Reporter [email protected] 1(870) 483-6317 Trumann AR Horn, Elizabeth Waldron News - Online Managing Editor and Online Editor [email protected] (479) 637-4161 Waldron AR Skimahorn, Angie Times Dispatch Online, The Web Site Editor [email protected] (870) 886-2464 Walnut Ridge AR

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