HEAnet Networking Conference 2009

“A lifetimes experience of ICT Service Delivery in a Learning

Environment”

Alan RaceDirector ICTNew College Durham12 Nov 2009 1

New College Durham

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£31 million turnover10,000 enrolments

3000 FTE FE1000 FTE HE

800 staff Basic skills to

Postgrad/ProfessionalAges 14 to 83?Funding from LSC, HEFC, NHS£1.2M annual ICT revenue spend

New College Durham

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Academic Success Rates 07/08Retention 94%(FE), 97%(HE)Achievement 91%(FE), 95%(HE)

Student NumbersAverage 3% year on year increase last 3 years

Ofsted June 2009Outstanding all categories of measure“Wonderful accommodation and Resources”Top 10% of Colleges in UKWorking to first FE College to achieve FDAP

FinanceSurplus position last 5 years

ICT Service Delivery100% Network uptime (business hours) 5 years99% average uptime all applications 5 yearsAverage Very Good satisfaction rating from users

Success Measures

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Leadership, Vision and StrategyBusiness Orientated approach to developmentCulture of quality and changeSenior Management ‘Buy in’Rigorous Budget setting and monitoring

Robust, Reliable InfrastructureConverged IP network, professionally designed Ubiquitous access to network servicesRisk based policies of access, DR and BCReplacement cycles for all hardwareSupport/maintenance contractsManaged SLAs

Key Aspects of Success

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Centralised Service Delivery (Mini Cloud)Hardware and software procurementOutsourced Desktop and Network supportManaged services for printing3rd party security testing‘Off the shelf’ applications3rd party design and implementation of projectsWeb based applicationsUser management of applicationsElectronic applications and workflowsOnly business apps managed by college staffCentral Records Management staff

Key Aspects of Success

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Flexible and Appropriate Funding

Replacement cycles agreed at Senior Level

Annual and 5 year rolling budgetsProject based capital fundingFlexible capital/revenue funding for technologies

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Key Aspects of Success

TechnologiesCisco switching and VOIP (CallManager)Dvtel digital CCTVTrapeze WIFINovell Netware, Groupwise, Zen, BorderManagerDigital Signage/IPTV/VOD TriplePlayMicrosoft Application ServersOracle/SQL ServerBlackboardVMWareCommvaultEquallogic and EMC Primary and DR SANsERMS (IDOX)Bradford Campus Manger/NitroCitrixDivitas Mobile Convergence

Key Aspects to Success

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Partner OrganisationsFujitsu ServicesTelindusDellXMAIDOXSfP

Staff Development + TrainingUsersICT Staff

Key Aspects to Success

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VLE Teaching Sessions, Mobile LearningVDIMicrosoft OCSMore Cloud services, Software as a

ServiceShared ServicesCollaborationRetirement

Future Direction

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