hd video communication system pcs-xg100/xg77 ... - …...©2015 sony corporation hd video...

©2015 Sony Corporation

HD VIDEO COMMUNICATION SYSTEM

PCS-XG100/XG77 PCS-XC1

System Integration Manual 1st Edition Revised 1 (PCS-XG100/XG77:Ver.1.2-1.4) (PCS-XC1: Ver.1.1)

PCS-XG100/XG77/XC1 System Integration Manual

2 ©2015 Sony Corporation

Release History

Date Contents

Sep. 25, 2013 1st Release

Apr. 20, 2015 PCS-XG100/XG77: Ver.1.2-1.4 and PCS-XC1: Ver.1.1 information added

Sections from 1.6 to 1.9 added, Chapter 2 added.



Contents

Contents ................................................................................................................................. 3

Section 1. Installation ........................................................................................................... 5

1.1. Supplied Accessories ............................................................................................... 5

1.2. Layout of Connectors ............................................................................................... 5

1.3. Camera Units (PCS-XG100/XG77) ......................................................................... 7

1.3.1. First Camera Selection .................................................................................. 7

1.3.2. 2nd Camera Selection .................................................................................. 8

1.3.3. Camera Cable (PCS-XG100/XG77) ............................................................. 9

1.3.4. HDMI IN Connector (PCS-XG100 only) ..................................................... 10

1.3.5. Supported Input Signals (PCS-XG100/XG77) ............................................. 11

1.4. Inputting Stereo Sound From Microphones (PCS-XG100/XG77) ......................... 12

1.5. Audio Specifications and Settings ......................................................................... 15

1.5.1. Connector Input/Output Signals .................................................................. 15

1.5.2. Notes on Using External Microphone (PCS-XG100/XG77) ....................... 16

1.5.3. Audio Level Adjustment .............................................................................. 16

1.5.4. Audio Output Delay Setting (Setup->Audio 2) ............................................ 17

1.5.5. Audio input delay setting (Setup->Audio 2) ................................................ 17

1.5.6. Reversed MIC Inputs Function (Setup->Audio 2) (PCS-XG100/XG77) ..... 18

1.5.7. Adaptive Voice Pickup and Sound Setting (Setup -> Audio 2) ................... 19

1.5.8. Stereo Echo Canceller (PCS-XG100/XG77) .............................................. 20

1.5.9. Audio Mode Determining Rules By Settings............................................... 22

1.6. Video Specifications and Settings ......................................................................... 23

1.6.1. Video Mode By Communication Bit Rate ................................................... 23

1.6.2. Monitor Output Setting (Setup -> Video 1) (PCS-XG100/XG77)................ 23

1.6.3. Display Screen Image By Monitor Mode .................................................... 25

1.6.4. Presentation Screen Size Setting ............................................................... 25

1.7. Customization ........................................................................................................ 28

1.7.1. Changing Start-up Logo / Background Image ............................................ 28

1.7.2. KIOSK Mode ............................................................................................... 29

1.7.3. Displaying a Still Image on Phone Book ..................................................... 31

1.8. Installing Optional Software ................................................................................... 32

1.8.1. Adding Optional Software Key Through Administrator Setup Menu .......... 33

1.8.2. Adding Optional Software Key Through Web Page ................................... 33

1.9. Notes on Installation .............................................................................................. 35

1.9.1. Note on Dual Network Feature (PCS-XG100 only) .................................... 35

1.9.2. Displaying More Options Button on Phone Book (PCS-XC1 only) ............ 36



1.9.3. Descriptions on Indicators of PCS-XC1 ...................................................... 37

1.9.4. Improving Wireless Network Environment (PCS-XC1 only) ....................... 38

1.9.5. Changing from KIOSK Mode to Normal Mode (For Emergencies) ............ 39

2.1.1. Comparison between KIOSK Mode and Normal Mode .............................. 39

Section 2. Maintenance ..................................................................................................... 40

2.1. Upgrading Firmware .............................................................................................. 40

2.1.1. UPD File ...................................................................................................... 40

2.1.2. Upgrading with Web Control Function ........................................................ 40

2.1.3. Upgrading with USB Storage Device .......................................................... 41

2.1.4. Upgrading through the Service Manu ......................................................... 42

2.2. Operation Check Using the Self-Loop Back Function ........................................... 43

2.3. Description on Service Menu ................................................................................. 45

2.3.1. Displaying the Service Manu ...................................................................... 45

2.3.2. Description of the Service Manu ................................................................. 46

2.4. How to Take Logs and Setup File .......................................................................... 48

2.4.1. Taking Logs Using the Service Menu ......................................................... 48

2.4.2. Taking Logs Using Web Control Function .................................................. 49

2.4.3. Taking System Logs Through the Serial Port ............................................. 50

2.4.4. Taking System Logs Through Telnet/SSH .................................................. 51

2.5. Network Troubleshooting ....................................................................................... 52

2.5.1. Confirmation Flow ....................................................................................... 52

2.5.2. Description of Each Step ............................................................................ 52

2.6. Serial Ports ............................................................................................................. 57

* Unless otherwise noted, this manual regards “PCS-XG100” as PCS-XG100 and PCS-XG100S, and “PCS-XG77” as PCS-XG77 and PCS-XG77S.



Section 1. Installation

For details on connection examples via a LAN or others, refer to the operating instructions.

1.1. Supplied Accessories PCS-XG100*Note PCS-XG77*Note PCS-XC1

Camera SRG-120DH 1 pc 1 pc -

Camera Cable (3m) 1 pc 1 pc -

PCSA-A1 Microphone

(Cable length 8m)

2 pcs 1 pc 1 pc

AC Adaptor 1 pc 1 pc 1 pc

HDMI cable (3m) 1 pc 1 pc 1 pc

RF Remote Commander 1 pc 1 pc 1 pc

Size AA (R6) Batteries for Remote

Commander

2 pcs 2 pcs 2 pcs

Manuals, Other papers 1 set 1 set 1 set

*Note: In case of SRG-120DH packaged model

1.2. Layout of Connectors

For details on specifications of each connector, refer to the operating instructions.

.



PCS-XG100/XG77 Rear Panel (Photo: PCS-XG100)

No Connector Remarks No Connector Remarks

(1) CAMERA IN Refer to Sections 1.3.3

and 1.3.5

(9) HDMI-1 OUT *Note Refer to Section 1.6

(2) HDMI IN *Note Refer to Sections 1.3.4

and 1.3.5

(10) HDMI-2 OUT *Note

(3) DVI-I 1 IN Refer to Section 1.3.5 (11) DVI-I OUT

(4) DVI-I 2(PC) IN Refer to Section 1.3.5 (12) LAN 1 *Note

(5) MIC(A1) IN Refer to Section 1.5.1 (13) LAN 2 *Note

(6) AUDIO 1 IN

AUDIO 2 IN

(14) ISDN UNIT

(7) AUDIO OUT (15) AUX CONTROL Refer to Section 2.6

(8) REC OUT (16) MAINTENANCE

*Note: HDMI IN, HDMI-2 OUT, and LAN2 connectors are not available on the PCS-XG77.

HDMI-1 OUT and LAN1 are called HDMI OUT and LAN respectively for the PCS-XG77.

PCS-XC1 Rear Panel

No Connector Remarks No Connector Remarks

(1) HDMI IN (PC) (4) MAINTENANCE Refer to Section 2.6

(2) HDMI OUT Refer to Section 1.6 (5) LAN

(3) USB (6) MIC IN Refer to Section 1.5.1

(1) (2) (3) (4) (5) (6) (7) (8)

(9) (10) (11) (12) (13) (14) (15) (16)

(1) (2) (3) (4) (5) (6)



1.3. Camera Units (PCS-XG100/XG77)

For details on operations and settings, refer to the operating instructions for the camera unit.

1.3.1. First Camera Selection

SRG-120DH SRG-300H PCSA-CXG100 /EVI-H100V *4

EVI-HD7V EVI-HD3V

Video signal 1080 60p

/720 60p

1080 60p

/720 60p

1080 30p

/720 30p *1

1080 60p

/720 60p

720 60p

Horizontal field

of view

71° 65° 55.4 degrees 70 degrees 70 degrees

Optical zoom

(Digital)

12x (12x) 30x (12x) 20x (12x) 10x (4x) 10x (4x)

Interface HDMI *3 HDMI *3 DVI-I DVI-I DVI-I

Others View-DR

Exmor

View-DR

Exmor,

Ceiling

mountable *2

Exmor,

Ceiling mountable *2

*1 Even when 720 60p has been selected by the EVI-H100V/PCSA-CXG100, the PCS-XG100 recognizes

the connected camera and automatically encodes signals to 720 30p.

*2 Turning on the IMAGE FLIP switch on the rear panel of the camera flips the image upside down.

*3 If a DVI-I connector-type camera cable comes with the PCS-XG100/XG77, a DVI-to-HDMI adaptor

(commercially available) is required.

*4 The PCS-XG100 supports 60i, 60p, and 30p of the camera input. Once the PCS-XG100 recognizes that

the EVI-H100V/PCSA-CXG100 is being connected, however, it automatically encodes signals to 30p.

(When the PCS-XG77 recognizes that the EVI-H100V/PCSA-CXG100 is being connected, it encodes

signals to 720/30p.)



1.3.2. 2nd Camera Selection

Support Camera Interface Remarks

SRG-120DH HDMI To connect the camera via a DVI-I connector,

DVI-to-HDMI adaptor is separately required SRG-300H HDMI

EVI-HD7V DVI-I

EVI-HD3V DVI-I

EVI-H100V DVI-I

EVI-HD1 YPbPr/RGB To connect the camera via a DVI-I connector, a

DVI-to-YPbPr cable etc., is separately required.

DVI-I1 supports YPbPr signals only, and DVI-I2

supports RGB signals only. (Refer to Section 1.3.5)

BRC-H900 YPbPr/RGB

BRC-H700 YPbPr/RGB

BRC-Z700 YPbPr/RGB

BRC-Z330 YPbPr/RGB

HDMI Output Camera

(Handycam)

HDMI In order to connect the camera via a DVI-I

connector, DVI-to-HDMI adaptor is separately

required.

Note that only the video signal can be input even

when the DVI-to-HDMI adaptor is used.

(Refer to Section 1.3.4)



1.3.3. Camera Cable (PCS-XG100/XG77)

A 3-meter long camera cable is supplied with the unit. If you wish to extend the camera

cable, do so under your own responsibility.

Before starting actual operation, be sure to verify operation.

Note The diagram below shows a camera cable for products of version 1.2 or later where P2 is an

HDMI connector. For products of up to version 1.1, a camera cable where P2 is a DVI-I

connector is supplied as an accessory.

Symbol Description P1: CAMERA IN

P2: HDMI OUT

P3: MINI DIN (VISCA IN)

P4: DC IN

Cable Wiring



1.3.4. HDMI IN Connector (PCS-XG100 only)

HDMI output cameras such as the Handycam can be connected to HDMI IN.

For use as the second camera, make appropriate setting via “Camera” setup menu ->

“Second Camera Input”.

Notes: ・As the HDMI IN connector does not support HDCP, playback of copy-guarded Blu-ray discs

cannot be input to HDMI IN.

・The HDMI version is 1.4b.

・Connection without using the HDMI IN connector is also possible (see the figure below).

Audio Input To send HDMI audio to a remote party, set “AUX” as “Audio Input”.

In order not to send HDMI audio to a remote party, set “MIC” as “Audio Input”.

The above settings are enabled regardless of “Link to Audio Input” setting.

Note: ・If audio input “AUX” has been selected, other AUX audio input will be ignored.

In case of not using HDMI IN

* Do the same way when

PCS-XG77 is used.



1.3.5. Supported Input Signals (PCS-XG100/XG77)

Connector

Signal

CAMERA IN DVI-I IN DVI-I 2 (PC) IN HDMI IN (PCS-XG100 only)

DVI-D Yes *1 Yes *2 Yes *2 *3 No

HDMI No No No Yes

YPbPr No Yes *4 No No

RGB No No Yes *5 *6 No

* 1: Connecting a camera with HDMI I/F: By using the supplied camera cable and DVI-to-HDMI adaptor

etc., only the video signal can be input.

* 2: Connecting a camera with HDMI I/F: By using a DVI-to-HDMI adaptor etc., only the video signal can

be input.

* 3: Sending presentation data by connecting a PC with HDMI I/F: By using a DVI-to-HDMI adaptor etc.,

only the video signal can be input.

* 4: Connecting a camera with YPbPr I/F: A DVI-to-YPbPr conversion cable etc., is required

* 5: Connecting a camera with RGB I/F: A DVI-to-RGB conversion cable etc., is required

* 6: Sending presentation data by connecting a PC with RGB I/F: A DVI-to-RGB conversion cable etc., is

required



1.4. Inputting Stereo Sound From Microphones (PCS-XG100/XG77)

You can input the stereo sound from two PCS-A1 (two are supplied with the PCS-XG100

and one is supplied with the PCS-XG77) microphones to the system. By purchasing optional

PCS-A1(s), up to 6 microphones can be used.

Note: When using two or more microphones, connect them as follows.

• For two microphones: To the 1 (R) and 4 (L) connectors of the MIC (A1) connectors

• For four microphones: To the 1 (R), 2 (R), 4 (L), and 5 (L) connectors of the MIC (A1)

connectors

• For six microphones: To the 1 (R), 2 (R), 3 (R), 4 (L), 5 (L), and 6 (L) connectors of the MIC

(A1) connectors

Microphone Layout Example Refer to the operating instructions for precautions when installing PCS-A1 microphone(s).

Case 1 and Case 2 shown below are recommended layouts for using the PCS-XG100.



Case 1 Microphone Used: PCS-A1 x 2

Recommended Number of Attendees: 4 to 6

Input Audio Mode (Mic): Stereo *Note

Output Audio Mode (Loud Speaker): Stereo *Note

Setup Menu Settings: Setup Menu Item Setting

Communication 2 Audio Mode MPEG4

Audio 1 Audio Input MIC

Input Select (MIC) MIC (A1)

Echo Canceller On

Input Mode Stereo *Note

Output Mode Stereo *Note

Audio 2 Adaptive Voice Pickup and Sound Close and Natural

*Note: Whether communication can be established in stereo or monaural mode is also dependent on the

settings of the remote site.



Case 2 Microphone Used: PCS-A1 x 2

Recommended Number of Attendees: 10 to 14

Input Audio Mode (Mic): Monaural

Output Audio Mode (Loud Speaker): Stereo *Note

Setup Menu Settings: Setup Menu Item Setting

Communication 2 Audio Mode MPEG4

Audio 1 Audio Input MIC

Input Select (MIC) MIC (A1)

Echo Canceller On

Input Mode Monaural

Output Mode Stereo *Note

Audio 2 Adaptive Voice Pickup and Sound Close and Natural

*Note: Whether communication can be established in stereo or monaural mode is also dependent on the

settings of the remote site.



1.5. Audio Specifications and Settings

1.5.1. Connector Input/Output Signals

PCS-XG100/XG77 Rear Panel (Photo:PCS-XG100)

No Connector Name Type I/O Specifications

(1) MIC (A1) IN

1 to 3 (R), 4 to 6 (L)

Mini jack I Standard Value: -55dBs

Impedance: 4.8k ohm (plug in power 2.5V)

(2) AUDIO 1 IN (L/R) RCA I +9dBs max (max: clip level)

Standard Value: -11dBs

Impedance: 47k ohm or more, Unbalanced

(3) AUDIO 2 IN (L/R) RCA I +9dBs max (max: clip level)

Standard Value: -11dBs

Impedance: 47k ohm or more, Unbalanced

(4) HDMI IN *Note HDMI I 2ch linear PCM, 32/44.1/48 kHz

(5) AUDIO OUT (L/R) RCA O +6dBs max, Standard Value: -14dBs

Impedance: 1k ohm or less

(6) REC OUT (L/R) RCA O +6dBs max, Standard Value: -14dBs

Impedance: 1k ohm or less

(7) HDMI-1 OUT

HDMI-2 OUT *Note

HDMI O 2ch linear PCM, 32/44.1/48 kHz

0dBs=0.775V

*Note: HDMI IN and HDMI-2 OUT connectors are not available on the PCS-XG77.

HDMI-1 OUT is called HDMI OUT on the PCS-XG77.

(1) (2) (3) (4) (5) (6)

(7)



PCS-XC1 Rear Panel

No Connector

Name

Type I/O Specifications

(1) MIC IN Mini jack I Standard Value: -55dBs

Impedance: 16k ohm (plug in power 2.5V)

1.5.2. Notes on Using External Microphone (PCS-XG100/XG77)

When connecting the external microphone to “AUDIO 1 IN” or “AUDIO 2 IN”, a Mic Mixer is

required. Also, it is necessary to adjust the output level to the line level. By adjusting the

output to match the line level, you can input this output to “AUDIO 1 IN” or “AUDIO 2 IN”..

Adjust the audio level by watching the level meter displayed on the monitor to prevent level

clipping. The level meter can be displayed by setting “Audio Level Meter” to “On” via Setup

-> Home Menu 3.

When “AUDIO 1 IN” and “AUDIO 2 IN” are used as AUX which is selectable via Setup→

Audio 1 -> Audio Input, an input of up to 22 kHz input signal can be passed through.

However echo canceling function cannot be used.

When “AUDIO 1 IN” and “AUDIO 2 IN” are used as MIC which is selectable via Setup ->

Audio 1 -> Audio Input, the echo canceling function can be used but the input frequency is

limited to up to 16 kHz.

1.5.3. Audio Level Adjustment

Before adjusting the volume on the TV monitor, set the volume of the PCS to the appropriate

position.

1. To display the volume meter, set “Volume” to “On” via Setup -> Home Menu 3.

2. Press the VOLUME +/- buttons on the remote commander to set the volume level on the

adjustment bar displayed on the screen to the middle position.

(1)



3. Adjust the volume on the TV monitor so that you can clearly hear the remote party

speaking.

Notes: ・Do not activate the TV’s surround sound feature as it may prevent the echo canceller of the

PCS from functioning properly and cause an insufficient echo erasure.

・During communication, set the volume on the PCS to the appropriate level, and do not

adjust the volume on the TV monitor.

1.5.4. Audio Output Delay Setting (Setup->Audio 2)

Using the Lip Sync function closely synchronizes the audio and video signals. Even with the

Lip Sync function, however, there still may be a slight time lag, but this can be eliminated by

setting a value in “Audio Output Delay Setting”.

Note that, when the audio signal is fed to an audio system other than that built into the video

display, even the use of Lip Sync function will not eliminate the time lag between the audio

and video. The time lag can also be eliminated by setting a delay in “Audio Output Delay

Setting”. The point where audio is almost synchronized with the video is known as the

“Default” value. From here, you can select “Default”, “Default +/-50 ms”, and “Default+/-100

ms”. Also by selecting “Custom”, an audio output delay between 0 ms and 500 ms can be

set as an absolute delay which has no relation to the Default value.

1.5.5. Audio input delay setting (Setup->Audio 2)

When there is a time lag between the input audio and input video, a delay can be set in

“Audio Input Delay” to adjust the audio to the video. An identical delay is set for all the

microphones and all the external lines of the PCS. After any setting of the audio and video

system to operate with the PCS, and then setting the “Audio Input Delay”, it is important to

restore the original values or reset the “Default” value if the system is disconnected from the

PCS..

The “Audio Delay from Video Picture at Remote Party” includes the “Audio Input Delay” set

for the local party and the “Audio Output Delay” set for the remote party. As the optimum

“Audio Output Delay” setting is adjusted for each remote party according to the individual

usage circumstances, it is recommended to use the “Default” value for the “Audio Input

Delay Setting”.



1.5.6. Reversed MIC Inputs Function (Setup->Audio 2) (PCS-XG100/XG77)

This function allows you to select whether to transmit the audio input from the microphone

with the right and left reversed to a remote party. Normally, you do not need to change this

setting. (See the microphone layout example when installing microphone referring to

Section 1.4.) Use this function to reverse the MIC inputs especially when the right and left of

the camera image and the audio do not match on the receiving side because of a specific

installation environment.

To reverse the audio, set “Reversed MIC Inputs” to “On” via Setup -> Audio 2. (The factory

setting is “Off”.)

Sender side Receiver side

Reversed MIC Inputs: Off (set by the sender

side)

Reversed MIC Inputs: On (set by the sender

side)

Audio Input: MIC,

AUDIO 1 IN, AUDIO 2 IN *Note

When the right and left of the camera image and

the audio do not match on the receiver side

(shown in the upper figure), this allows you to

match them by reversing the mic inputs (shown in

the lower figure)

*Note:

The reverse audio function can be used even with AUDIO 1 IN/AUDIO 2 IN only when these inputs are

used for MIC. Note that you cannot use it with AUDIO 1 IN/AUDIO 2 IN when these inputs are used for

AUX.

Hello ぉ

Hello ぉ

Hello ぉ



1.5.7. Adaptive Voice Pickup and Sound Setting (Setup -> Audio 2)

During videoconferencing, it may be hard to hear what a speaker speaking into a

microphone from a distance is saying compared to vocalizing near the microphone.

“Adaptive Voice Pickup and Sound” setting allows you to set the pickup range and sound

quality for the microphone according to your environment.

Setup Menu Settings (Audio 2):

Setting Parameter Descriptions

Adaptive

Voice Pickup

and Sound

Close and

Natural

Select this to pick up sound from a close distance (within 1.5-m

radius). The quality of the picked up sound will be more natural.

Balance Select this to pick up sound from a medium distance (within 3-m

radius).This option strikes a balance between pickup range and sound

quality.

Wide and Clear Select this for a wider pickup range than "Balance". The quality of the

picked up sound will be clearer.

Manual Select this to specify "Mic Noise Reduction" and "Mic AGC" manually.

Mic Noise

Reduction

High / Mid /Low This is only available when "Adaptive Voice Pickup and Sound" is set

to "Manual" and allows you to set mic noise reduction. You can select

from "High", "Mid", and "Low". When you select "High", noise

reduction is increased to produce a clearer sound quality. When you

select "Low", noise reduction is reduced to produce a more natural

sound quality.

Mic AGC High / Mid /Low This is only available when "Adaptive Voice Pickup and Sound" is set

to "Manual" and allows you to adjust the mic gain automatically.

You can select from "High", "Mid", and "Low". When you select "High",

the sound pickup range widens. When you select "Low",

the sound pickup range emphasizes closeness.



Correlation among parameters in “Manual” mode:

“Mic Noise Reduction” Setting

More natural ← → Clearer

Low Mid High

“Mic AGC”

Setting

Low Equivalent to “Close

and Natural” mode

Mid Equal to

“Balance” mode

High Equivalent to

“Wide and Clear” mode

Recommended Distance from Loud Speaker By Mode：

1.5.8. Stereo Echo Canceller (PCS-XG100/XG77)

Stereo echo canceller’s learning principle

When there is only one sound source, the stereo echo canceller cannot learn four different

echo paths, because:

. The balance of the volume from each of the L and R channels is constant.

. The arrival time interval (Δt) between the sounds from the L and R channels is constant.

To achieve adequate learning by the stereo echo canceller, the sounds from multiple sound

sources of the remote party must reach the echo canceller. This is the essential difference

from the monaural echo canceller. If all of the participants stay in their respective fixed

positions and speak, however, the stereo echo canceller can produce its maximum effect. If

the speaker moves, the stereo echo canceller learning process may take a long time and an

echo may remain.

← →

Closer

distance

Wider

range



Echo Canceller (Setup->Audio1) To enable the echo canceller, make the following settings:

When the output from PCS-A1 microphone is input to MIC (A1) IN: Setup Menu Item Setting

Audio1 Audio Input MIC

Input Select (MIC) MIC（A1）

Echo Canceller On



When the output from the external microphone is input to AUDIO 1 IN, or AUDIO 2 IN through the mixer*Note : Setup Menu Item Setting

Audio1 Audio Input MIC

Input Select (MIC) AUDIO 1 or

AUDIO 2

Echo Canceller On

*Note:

・Refer to Section 1.5.2 Note on Using External Microphone.

・It is necessary to set “Audio Input” to “AUX” when the audio signal from external equipment like a DVD

player is input to AUDIO 1 IN or AUDIO 2. In this case, note that the echo canceller does not work even

with the echo canceller set to “On” by the Setup menu. It is designed on the assumption that the input

level is aligned will the line level.

1.5.9. Audio Mode Determining Rules By Settings

The Audio Mode determined by communication bit rates is as follows when the audio related

settings of the PCS are all set at default.

PCS-XG100/XG77 settings (Default)：

Communication -> Audio Mode： G.711, G.722, G.728, MPEG4 (Check all)

Audio -> Input Mode: Stereo, Output Mode: Stereo

PCS-XC1 settings (Default):

Communication -> Audio Mode： G.711, G.722, G.728, MPEG4 (Check all)

Communication Bit Rate Audio Mode 769 kbps and higher AAC STEREO *Note

129 kbps to 768 kbps AAC MONO

Up to 128 kbps G.728

*Note: During a point-to-point connection with the PCS-XC1 or a multipoint connection, monaural audio

only is supported.



1.6. Video Specifications and Settings

1.6.1. Video Mode By Communication Bit Rate

When the communication related settings of the PCS are in their initial settings, the screen

size and video frame for each communication bit rate can be determined in the table below.

The frame rate below is for when the communication bit rate has been determined. .Actual

rates would be lower depending on motion.

H.323, H.264 Mode at point-to-point connection:

Communication Bit Rate (bps) *1 Communication Setup Screen Size: Auto

Video Frame: Auto High Profile Baseline Profile

16M

1080P/60 *2 13M

12M

1536k

1024k 1080P/30 *2

768k 720P/30

512k

384k W4CIF/30

256k W432P/30

128k W432P/15

*1: PCS-XG77/XC1 supports a maximum bit rate of 4Mbps.

*2: PCSA-RXG77 1080p option is required with PCS-XG77. PCSA-RXC1 1080p option is required with

PCS-XC1.

1.6.2. Monitor Output Setting (Setup -> Video 1) (PCS-XG100/XG77)

Up to 3 monitors can be used with the PCS-XG100, and up to 2 monitors with the

PCS-XG77.

(PCS-XC1 supports only a single monitor.)

Setup Menu Settings:

Setup Menu Item Setting

Video 1 Monitor Output HDMI 1 Outputs the video signal to external equipment

connected via the HDMI-1 OUT connector in single

monitor mode



DVI-I OUT Outputs the video signal to external equipment

connected via the DVI-I OUT connector in single

monitor mode

HDMI 1 +

DVI-I OUT

Outputs the video signal to external equipment

connected via HDMI-1 OUT and DVI-I OUT connectors

in dual monitor mode

HDMI 1 +

HDMI 2


connected via HDMI-1 OUT and HDMI-2 OUT

connectors in the dual monitor mode

Triple

Monitors


connected via HDMI-1 OUT and DVI-I OUT connectors,

and to external equipment connected via the HDMI-2

OUT connector in the triple monitor mode

DVI-I Monitor

Output Format

XGA

WXGA

SXGA

1080i

1080p

Select video format for the DVI-I OUT connector output.

Notes

When “Monitor Output” is set to “HDMI 1 + HDMI 2,”

the “DVI-I Monitor Output Format” setting determines

the video format output for the monitor connected to the

HDMI-2 OUT connector.

Notes

･HDMI-2 OUT connector is not available on the PCS-XG77. HDMI-1 OUT is called HDMI OUT on the

PCS-XG77.

･The “HDMI 1 + HDMI 2” and “Triple monitors” settings are not available on the PCS-XG77.

･Connect a monitor that supports the 1080p video format to the HDMI-2 OUT connector.

･If “Monitor Output” is set to “HDMI 1 + DVI-I OUT”, “HDMI 1 + HDMI 2”, or “Triple monitors” when no HDMI

monitor is connected to the PCS, you cannot view the menus. Be sure to connect any HDMI monitor.

･When you change the setting of “Monitor Output” to an incorrect setting, no picture is displayed on the

screen. In this case, select the correct setting for “Monitor Output” using the power switch on the PCS and

the buttons on the Remote Commander.

When the power switch indicator on the PCS stays lit, perform the steps below.

(1) Press the power switch on the PCS.

(2) Within five seconds after pressing the switch, press the buttons on the Remote Commander

described below depending on the desired “Monitor Output”.

HDMI 1: VIDEO INPUT button (once) then Number button 3 (three times)

DVI-I OUT: VIDEO INPUT button (once) then Number button 4 (three times)

(3) The setting of “Monitor Output” is changed, and the picture will be displayed on the screen.



1.6.3. Display Screen Image By Monitor Mode

Note: PCS-XC1 supports only a single monitor.

Monitor mode

Status

Single

Monitor

Dual Monitor Triple Monitor

(PCS-XG100 only)

HDMI1 or

DVI-I

HDMI1 HDMI2 or

DVI-I

HDMI1 DVI-I HDMI2

Home Screen

(not in

communication)

Near Video Near Video Near Video Near

Video

Near Video

Near

Video

During

conference

Far Video

Far Video

Near Video

Far Video

Near Video Near

Video

Sending H.239 Near

Presentation

Far Video

Near

Presentation

Far Video

Near

Presentation

Near

Video

Receiving

H.239

Far

Presentation

Far Video

Far

Presentation

Far Video

Far

Presentation

Near

Video

1.6.4. Presentation Screen Size Setting

(PCS-XG100/XG77:Ver.1.4 or later，PCS-XC1:Ver.1.1 or later)

When a PC picture for presentation is transmitted from the PCS, there are times when the

picture has black-borders and is much smaller than the sent picture. Depending on the

settings or type of the PC, this can happen when the displayed PC screen is deemed to be

only a part of the entire picture and transmitted as such by the PCS. It may be possible to

prevent such an occurrence by changing either the settings of the PC or the settings on the

PCS-side.

How is a PC picture sent and then received at a receiving party using H.239?



1. Picture on local PC: Picture to be sent for presentation displayed on a local PC

2. Picture input to PCS: Picture on a local PC is input to the PCS via

DVI-I2(PC) or HDMI IN (PC) connector

3. Encode: Input picture is encoded and then sent to a receiver via a network

4. Decode: Encoded picture is received and decoded

5. Picture on remote monitor: Decoded picture is adjusted in size and then

displayed on a monitor at a remote site

When the PC picture received at a receiver side becomes much smaller by being surrounded by black borders: This may occur due to the PC picture being encased in black borders at the input stage of

the transmission process as shown in the figure below. This occurrence may be prevented

by either changing the PC settings of the origin or by changing the resolution of the PCS to

XGA.

<-Change "Video Input” to

DVI-I2 (PC) or “HDMI IN (PC)”

to check whether the picture

displayed on a local monitor is

smaller than the actual one.



Changing your PC setting Note: It is necessary to change the settings described below every time your PC is

connected to the PCS.

Setting resolution to XGA with PCS (PCS-XG100/XG77)

1. From the “Video” setup menu (Video1), set “DVI-I2 (PC) Fixed Mode” to “On” and click the

“Save” button.

2. After the PCS shuts down automatically, press the power button on the unit to turn it on.

(PCS-XC1)

1. Execute the service command “PCINXGA”. (The service command can be entered in the

Service menu. For details on the Service menu, refer to Section 2.3.)



1.7. Customization

1.7.1. Changing Start-up Logo / Background Image

To change the start-up logo or background image for customization, you must access the

web page with an administrator password to use the web control function.

For details on the web control function, refer to the operating instructions.

At start up Home menu

Note: Prior to accessing the web page, ensure you have set “Web Access” to “Enabled” under the

“Access Permit (for Administrator)” menu.

Preparation: Save a JPEG file for customization on your PC.

JPEG file format only is only available for both the start-up logo and background image.

Shown below is the recommended resolution. Depending on data, however, the image

cannot be displayed properly even if the following resolution is used.

Each file name must be the following.

File name Resolution recommended Start-up logo start.jpg 800 x 600 pixels

Background image home.jpg 1280 x 720 pixels

1. Enter the IP address assigned to the PCS in the address line of your browser.

2. Once you reach the web page, the window will be displayed asking you to identify

yourself as the user. Enter the administrator user names into the “User Name” box and

the corresponding password into the “Password” box, and then click the “OK” button.

3. Click the “Setup” button on the top of the page.

4. Click “Version Up” on the left part of the page.

5. Click “Refer” and select the desired image file on your PC. Then Click the “Upload”

button.

Start-up logo

Progress bar Background image



6. Click “Admin:Etc” on the left part of the page.

7. Enable the custom image by:

Start-up logo: Setting “Start Logo” to “Custom”

Background Image: Setting “Home Background” to “Custom”

Then click the “Save” button.

Other parameters: Default: Returns to the factory setting. (Once a custom image is uploaded, it is kept in

the PCS. By selecting “Custom” again, the custom image is displayed.)

None (Start Logo only): Progress bar only (without any start-up logo) is displayed.

1.7.2. KIOSK Mode

KIOSK mode is a mode where clients who are unused to a videoconferencing system can

make a call by only selecting the one-touch dial with the remote commander.

This mode is suitable in the case where administrator wants to restrict the clients’ operation

and hide any privacy information from clients (e.g. IP address, phonebook entry) and for the

following applications.

Application examples: - Remote consultation in banking stores, and financial stores

- Virtual receptionist



- Sign language translation

- Language training

- Travel bureau

Home menu example in KIOSK Mode

To set KIOSK mode, you must access the web page with an administrator password to use

the web control function.




Preparations: Be sure to assign one or more IP addresses of remote parties to any of the one touch

dials in advance. For details on how to set the assignments, refer to the operating

instructions.

If you wish to change the start-up logo and/or background image in the KIOSK mode,

upload the JPEG files through the web page referring to Section 1.7.1.






4. Click “Admin:Etc” on the left part of the page.

5. Set “KIOSK Mode” to “On” and then click the “Save” button.

Welcome to our reception.

Please click your desired service below.



1.7.3. Displaying a Still Image on Phone Book

There are two methods to display a desired still image on the phone book. One method is to

capture and store the image displayed on the screen by using “Screen Capture” in the Tools

menu. The other method is to use a prepared still image.

Using “Screen Capture” Function

1．Insert a USB storage device on which you want to save the captured image into the USB

port on the PCS.

Note (PCS-XC1 only): Do not connect a small USB device to the USB port of the front of the PCS-XC1, as it

may become impossible to remove it. Use the USB port to the rear.

2．Display the image you want to capture on the monitor screen and make camera

adjustments while monitoring.

3．Press the “Tools” button on the remote commander to display the “Tools” menu.

4．Select “Execute” for “Screen Capture” to capture and store the still image in the USB

device. (The still image is stored with 640x360 resolution under

¥MSSONY¥PRO¥TVCONF¥JPEG）

5．With the USB device connected, open a phone book page you want to edit, select the

desired still image stored on the USB device and then click the “Save” button.

Using a prepared still image 1．Put a prepared JPEG file ¥MSSONY¥PRO¥TVCONF¥JPEG in a USB storage device.

Note: Any file size and file name are acceptable. If the file size is too large, it may cause

heavy processing load.

2. Perform Step 5 of the above procedures.



* When you want to replace the current still image on the phone book with another one (Advanced procedures)

Preparation: Prepare a JPEG file of 240 x 135 resolution.

1. With the USB device connected, execute “Save Phone Book” in the service menu. (For

details on the service menu, refer to Section 2.3.)

2. With your PC, replace the current still image under ¥MSSONY¥PRO¥TVCONF¥LIST with

the prepared one. The file name must be the same as the original name.

(e.g. LSP0000n.JPG)

3. With the USB device connected, execute “Load Phone Book” in the service menu.

1.8. Installing Optional Software Optional software can be installed in the Administrator setup menu or the Web page by

adding an optional software key to the PCS.

For details on how to purchase the optional software keys, consult your Sony dealer.

Notes: You can register up to eight optional software.

Optional software keys cannot be deleted after they are recognized by the system.

Optional software installation will be retained, even after updating the system software

version.

When installing the PCSA-WXC1 wireless software license, be sure to connect a USB

wireless LAN module IFU-WLM3 to the USB port of the PCS-XC1 after adding the

optional software key.

If additionally installing the HD MCU software PCSA-MCG109 to the unit where

PCSA-MCG106 was installed, only the PCSA-MCG109 is activated and is indicated in

“Software Option” under the” Machine Information” page of the “Machine Status” menu.

If additionally installing the mobile access software PCSA-SAG8 to the unit where

PCSA-SAG1 was installed, only the PCSA-SAG8 is activated. However, note that the

PCSA-SAG1 and PCSA-SAG8 are indicated in “Software Option” under the” Machine

Information” page of the “Machine Status” menu.



1.8.1. Adding Optional Software Key Through Administrator Setup Menu

1. Display the “Software Option Screen 1” (Administrator) page of the “Administrator setup”

menu.

2. Enter the key of the optional software you want to add.

If a valid key is entered, the system will recognize the key and display the name of the

optional software below the input box. In addition, the entered optional software key will

be displayed as asterisks (*) when it is recognized.

3. To confirm that installation is complete, make sure that the installed software is indicated

in “Software Option” under the” Machine Information” page of the “Machine Status”

menu.

1.8.2. Adding Optional Software Key Through Web Page

You can add the optional software key through the web page. You must access the web

page with an administrator password to use the web control function.









4. Click “Software Option” on the left part of the page.



5. Enter the key of the optional software you want to add.

If a valid key is entered, the system will recognize the key and display the name of the

optional software below the input box. In addition, the entered optional software key will

be displayed as asterisks (*) when it is recognized.

6. Click “Information” button on the top of the page to confirm that installation is complete.

Make sure that the installed software is indicated in “Software Option” under ”Machine

Information”.



1.9. Notes on Installation

1.9.1. Note on Dual Network Feature (PCS-XG100 only)

When using the dual network feature, install and set up LAN port 1 for the local area

network and LAN port 2 for the global network. This is because only LAN port 1 has the

external access (Telnet, SSH, and Web access) functions for PCS-XG100. Also, at the

same time, set the Remote Access Password in the Administrator Setup menu as

shown in the figure below.

If, for any reason, the dual network feature is used and LAN port 1 is set up for the

global network side, turn off all external access (Telnet, SSH, and Web access) settings

in the Administrator Setup menu

The settings described below are recommended for the Answer Setup menu in order to

prevent unwanted connections from the global network side during a meeting.

Set “Auto Answer” to “Off” (Initial setting: On).

Set “Reject Answer” to “On” (Initial setting: Off)



1.9.2. Displaying More Options Button on Phone Book (PCS-XC1 only)

When you wish to display the “More Options” button on the phone book with the PCS-XC1 in

order to set up more detailed options at dialing, it is necessary to preconfigure to display it

through the web page. You must access the web page with an administrator password to

use the web control function.









4. Click “Dial” on the left part of the page.

5. Set “More Detailed Options” to “On” and then click the “Save” button.



1.9.3. Descriptions on Indicators of PCS-XC1

The POWER and ONLINE indicators of the PCS-XC1 indicate the status of the unit as

follows.

POWER Indicator

ONLINE Indicator

Descriptions Remarks

Dark Dark Power Off

Lit Dark Power On

Blink Lit Standby mode

Lit Lit Dialing and during

communication

Lit Blink Network Error Indicates that packet error (or

packet losses) or link error

may happen during

communication.

Blink Blink Hardware Error Contact a service

representatives near you if

condition persists even after

the PCS is rebooted.



1.9.4. Improving Wireless Network Environment (PCS-XC1 only)

Installing the PCSA-WXC1 wireless software license (optional) and connecting its supplied

USB wireless LAN module IFU-WLM3 to the unit allow network connections via a wireless

LAN. The following phenomena may occur depending on installation environment. Refer to

descriptions in the “Workaround” column in the list below to improve your wireless network

environment.

Phenomena：

・ Losing wireless connection frequently or the connection is slow or unstable

Recommended measures:

Factors Workaround Effect of other

wireless device As a specific wireless channel may become unstable, change the

wireless channel.

To change the wireless channel, refer to a manual which comes with the

access point device. As the PCS-XC1 complies with the settings of the

access point, you cannot change the wireless channel from the

PCS-XC1 side. Weak signal

between

PCS-XC1 and

access point

Reconsider a place of installation. Confirm the efficacy by moving the PCS-XC1 or access point device to a

place where both are in line-of-sight and where there are no obstacles

or by moving them closer to each other. In addition, keep the PCS-XC1

and access point device away from a microwave, cordless phone or a

similar device which is using the same radio frequency band (around

2.4GHz) as the wireless LAN. Effect of

metallic objects

located around

PCS-XC1

Keep the USB Wireless LAN module IFU-WLM3 3-centimeter away

from metallic objects. As need arises, use the USB extension cable

which comes with the PCSA-WXC1 to place the USB Wireless LAN

module: IFU-WLM3 at a location with proper reception.



1.9.5. Changing from KIOSK Mode to Normal Mode (For Emergencies)

When the unit is put into KIOSK mode, and the need to access the setup menu arises on an

emergency basis, you can change from KIOSK mode to the Normal mode forcibly without

using the web control function. Proceed as follows:

1．Press the power button on the unit to turn it on.

2．Within the first several seconds, press the “VIDEO INPUT” button on the remote

commander.

3．Press the number button “6” on the remote commander three times.

4．The mode can be toggled between the “KIOSK” and “Normal” by repeating the above

Steps 1 to 3.

2.1.1. Comparison between KIOSK Mode and Normal Mode

Mode KIOSK Mode Normal Mode

Remote Setup

Menu

Web

control

Function

Remote Setup

Menu

Web

control

Function

MIC

ON/OFF

No (N/A) Yes Yes (N/A) Yes

Edit Phone

Book

(N/A) No Yes (N/A) Yes Yes

Modify

settings

(N/A) No Yes (N/A) Yes Yes

Camera

Adjustment

No No Yes Yes Yes Yes



Section 2. Maintenance

2.1. Upgrading Firmware

You can upgrade the firmware by rewriting the update file (UPD file) of the PCS. To

perform this upgrade. there are 3 ways of doing so, which are as follows:

Note: Downgrading is also possible; however, please consult your Sony dealer beforehand, as

some restrictions may occur after downgrading.

Web control function: Both upgrading and downgrading are possible with a PC which is

connected by LAN to the PCS. (Refer to Section 2.1.2.)

USB storage device: Only upgrading is possible with a USB storage device

connected to the PCS. (Refer to Section 2.1.3.)

Service menu: Both upgrading and downgrading are possible through the

service menu with a USB storage device connected to the PCS.

(Refer to Section 2.1.4.)

2.1.1. UPD File

For details on how to obtain the UPD file, consult your Sony dealer.

The UPD file is not compatible with different models. However, if you use the wrong UPD file

for upgrade purposes, an error prevention function will prevent you from doing irreparable

harm.

Model UPD file name File size as a guide PCS-XG100 Cassis_a_xxxxx.upd 116 MB (Ver1.41)

PCS-XG77 Cassis_b_xxxxx.upd 116 MB (Ver1.41)

PCS-XC1 Dolphin_c_xxxxx.upd 110 MB (Ver1.11)

2.1.2. Upgrading with Web Control Function


Preparations: PC: Windows 7 or Windows Vista

UPD file (Save it in your PC )

WEB browser: Internet Explorer 7.0 or later



LAN cable

Notes: Prior to accessing the web page, ensure you have set “Web Access” to “Enabled” under

the “Access Permit (for Administrator)” menu.

During the update, connect to an IP network with a constantly stable bandwidth . Do not

perform the upgrade using a wireless LAN.


2. Once you reach the web page, a window will be displayed asking you to identify yourself

as the user. Enter the administrator user names into the “User Name” box and the

corresponding password into the “Password” box, and then click the “OK” button.


4. Click “Version Up” on the left part of the page.

5. Click “Refer” and select the desired UPD file on your PC. Then click the “Upload” button.

6. After the message“Uploading upgrade files to (your model name) has been completed.

You may shut down your browser…” is displayed, shut down the browser.

7. The version upgrade begins. The upgrade progress status is displayed with percentages

(%).

Note: Never turn off the power of the unit until the upgrade is complete, or it may cause a

malfunction.

8. The system reboots and the Home menu is displayed.

9. Click the “Information” button on the top of the page to confirm the upgrade is complete.

Make sure that the target version number is indicated in “Host Version” under ”Machine

Information”.

2.1.3. Upgrading with USB Storage Device

Preparations: Sony USB storage device : 32GB or less, USB2.0, FAT32 formatted

UPD file (Copy it to the root directory of the USB storage device.)

1. Turn off power to the unit.

2. Insert a USB storage device into the USB port on the PCS.

Notes: Although the PCS has two USB ports, do not connect two USB devices to both at the

same time. (PCS-XC1 only)



Do not connect a small USB device to the USB port at the front of the PCS-XC1, as it

may become impossible to remove it. Connect to the USB port at the rear.

3. Press the power button to turn the unit ON.


(%).


malfunction.


6. Press “Tools” button on the remote commander.

To confirm the installation is complete, make sure that the installed software version is

indicated in “Software Option” under the” Machine Information” page of the “Machine

Status” menu.

2.1.4. Upgrading through the Service Manu

Preparations: Sony USB storage device : 32GB or less, USB2.0, FAT32 formatted

UPD file (Copy it to the root directory of the USB storage device.)

1. Press the power button to turn the unit ON.



same time. (PCS-XC1 only) Do not connect a small USB device to the USB port of the front of the PCS-XC1, as it

may become impossible to remove it. Connect to the USB port of the rear.

3. Move to the service menu. (For details on the service menu, refer to Section 2.3.)

4. Execute “Load Application” under the “Save/Load” page of the service menu.




(%).


malfunction.


7. Press the “Tools” button on the remote commander.

To confirm the installation is complete, make sure that the installed software is indicated in

“Software Option” under the ”Machine Information” page of the “Machine Status” menu.

2.2. Operation Check Using the Self-Loop Back Function The self-loop back function allows you to check codec operation (image, audio) without

connecting to any other site. The unit can be put into self-loop back mode by entering two

asterisks (**) instead of an IP address to make a loop back connection.

1. Set the desired parameters for “Screen Size”, “Video Frame” etc., using the Setup menu.

(For details on the Setup menu, refer to the operating instructions.)

2. From the Home menu, select “Connect” then “Enter Number/Address”.

3. Enter two asterisks (**) in the “Dial to” input box. Change parameters for “LINE I/F”,

“Communication Bit Rate” etc., if needed. Then click the “Connect” button.



4. To quit the self-loop back mode, press “Disconnect” button on the remote commander.



2.3. Description on Service Menu

The Service Menu is used for the following services. You can save logs, enter commands

and save or call-up phone book data and settings.

2.3.1. Displaying the Service Manu

1. Press the “Tools” button on the remote commander and use the arrow button to select

“Setup”, then press the “ENTER” button on the remote commander.

2. Use the arrow button to select “Home”, and press “7” then “2” on the remote commander.

With “Home” highlighted,

press “7” then “2”.



2.3.2. Description of the Service Manu

Command Menu Command: Enter an executable command. When entering two or more

commands, separate each with a space. For information on the

available service commands, consult your Sony dealer.

Clear Phone Book: Used to clear the phone book data which is stored in the PCS.

Clear Setup: Used to clear the setup file which is stored in the PCS.

System Reset: Used to reboot the PCS.

Clear Log: Used to clear the log file which is stored in the PCS.

Save/Load Menu Note: As the phone book data and setup files are not compatible with different models, loading

and saving should only be performed between the same models. If this guideline is not

followed, operation cannot be guaranteed.

Save Phone Book: Used to save the phone book data to a USB storage device.

Save Setup: Used to save the setup file to a USB storage device.

Load Phone Book: Used to load the phone book data stored in a USB storage device

to the PCS.

Load Setup: Used to load the setup file stored in a USB storage device to the

PCS.



Load Application: Used to load the application file stored in a USB storage device to

the PCS.

Save System Log: Used to save the system log to a USB storage device.

Save Operation Log: Used to save the operation log to a USB storage device.

Save Call Log: Used to save the call log to a USB storage device.



2.4. How to Take Logs and Setup File

The following logs can be taken by the PCS. The following table shows the relationship

between the logs which can be taken and their setup files. (Shown in parentheses are the

file names that can be acquired.)

Note: Before taking logs, be sure to set the correct date and time right via “General” -> “Clock Set”.

Service Menu (USB storage

device)

Web control function

Serial port Telnet/SSH

System log Yes

(PCS_DEB.txt)

Yes

(system.log)

Yes

Yes

Operation log Yes

(PCS_OP.txt)

Yes

(ope.log)

Call log Yes

(PCS_CLOG.csv)

Yes

(calllog.csv)

Setup File Yes

(SETTING.INI)

Yes

(setting.ini)

System log: Internal processing history of the line from connection to disconnection

Operation log: Operational history of the remote commander, any external commands,

or any CGI commands (CGI commands are used for operation through

the web control interface.)

Call log: Log history of the connection time period by a call and communication

mode

Note: Any communication which ends abnormally is not recorded.

Setup File: Setting information for the PCS (helpful when analyzing logs)

2.4.1. Taking Logs Using the Service Menu

Preparation: USB storage device with 64 GB or more



same time.



(PCS-XC1 only) Do not connect a small USB device to the USB port at the front of the PCS-XC1, as it

may become impossible to remove it. Connect to the USB port at the rear.

2. Run the service menu referring to Section 2.3, display the “Save/Load” menu.

3. (Saving the log) Select “Save xxxx Log” according to the desired log and then click

“Execute”.

(Saving the setup file) Select “Save Setup” and then click “Execute”.

Destinations System log: MSSONY/PRO/TVCONF/DEBUG/PCS_DEV.txt

Operation log: MSSONY/PRO/TVCONF/DEBUG/PCS_OP.txt

Call log: MSSONY/PRO/TVCONF/LOG/PCS_CLOG.csv

Setup File: MSSONY/PRO/TVCONF/SETUP/SETTING.INI

2.4.2. Taking Logs Using Web Control Function

1. Access the web page by performing Steps 1 and 2 in Section 2.1.2 “Upgrading with Web

Control Function”.

2. Click “Download” on the left part of the page.

3. (Saving the log) Select “Save xxxx Log” according to the desired log and then click

“Download”.

(Saving the setup file) Select “Save Setup” and then click “Download”.



2.4.3. Taking System Logs Through the Serial Port

(PCS-XG100/XG77)

Preparation: PC with terminal software installed

Serial cross cable (D-sub 9 pin)

1. Using the serial cross cable, connect the MAINTENANCE connector on the rear panel of

the PCS with your PC.

2. Run a terminal software like Tera Term and make port settings by referring to Section 2.6.

3. System logs are generated during operation and are displayed on the terminal software

through the serial cross cable.

Note: When taking the system log while using the above procedures during operation, some

logs may be lost.

(PCS-XC1)

Preparation: PC with a terminal software installed

USB cable (USB A – mini B)

1. Using the USB cable, connect the MAINTENANCE connector on the rear panel of the

PCS with your PC.

2. Run a terminal software like Tera Term and make port settings by referring to Section 2.6.

Note: In order to use the serial port through a PC, a device driver is required. The URL below is

linked to a driver for Windows which has been operationally tested.

SILICON LABS/ CP210x USB to UART Bridge VCP Driver (v6.7)

http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx

http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx



3. System logs are generated during operation and are displayed on the terminal software

through the serial cross cable.

Note: When taking the system log while using the above procedures during operation, some

logs may be lost.

2.4.4. Taking System Logs Through Telnet/SSH

Preparation: LAN-connected PC with a terminal software installed

1. Run a terminal software like Tera Term.

2. Type “pcslog” as the login name and password. The system logs are then generated

during operation and are displayed on the terminal software.



2.5. Network Troubleshooting

2.5.1. Confirmation Flow

2.5.2. Description of Each Step

Step 1: Checking packet losses In this step, check to see whether packet losses have occurred or not from the PCS’s log.

The following describes the check procedures and how to read the logs.

If packet losses are detected in lines having the string “OPLOG” in the log, go to Step 2.

If no packet losses are detected, it indicates that there is no problem with the network or with

the PCS.



Procedures: 1. Ensure the settings are as follows under the “QoS1” and “QoS2” setup menus.

Forward Error Correction (FEC): Off

Packet Resend Request (ARQ): On

Adaptive Rate Control (ARC): Off

Auto Bandwidth Detection: Off

2. Take the system log. (Refer to Section 2.4.)

3. Record the log for a minute or more, using the recording function provided by the terminal

software.

4. At the completion of recording, open the saved log and search for

“pkt:disorder/loss/rcvr/rcv:” using a text editor, etc.

Note: The “pkt:disorder/loss/rcvr/rcv:” line is displayed once a minute.

How to read the log: Focus on the “pkt:disorder/loss/rcvr/rcv:” line, and check for the strings “loss” and “rcv”.

“loss” indicates the packet loss count before QoS recovery

“rcv” shows the packet count after QoS recovery.

Refer to the log example below.

This log indicates that 1162 packets were lost and all of the 1162 lost packets were then

recovered by the ARQ retransmission feature.



Step 2: Capturing network packets In this step, we will capture network packets.

Using packet capturing software helps you to know where the packet losses occur.

Preparations: Install a capture software (e.g. Ethereal, Wireshark) on a PC for packet capture.

The Wireshark Download Site: http://www.wireshark.org/

Connect a switch with mirroring capabilities (hereafter referred to as the “mirroring

switch”) between the PCS and the network switch, and then connect the PC for packet

capture to the monitor port of the mirroring switch.(Refer to the manual supplied with

the mirroring switch for details on the mirroring method.)

Procedures: 1. Connect the LAN cable from the PC to the mirror port.

2. Capture the network packets by using the capture software to get a packet capture log.

Step 3: Checking the packet capture log In this step, check to see whether packet losses occurred or not by checking the sequence

number in the captured log.

If there are any missing sequence numbers in the sender or receiver log, go to Step 4.

If there are no missing sequence numbers, it can be assumed that the packet loss occurs

between the switch and the PCS, or that the packet loss problem has been solved by

inserting the mirroring switch. In this case, repeat Step 1. If the symptom of packet loss is

not observed in the line of the string “OPLOG” in Step 1, it indicates that the “Ethernet

duplex mismatch problem” has been solved by the insertion of the mirroring switch.

(In this case, check the duplex setting of a network switch (or hub) prior to the mirroring

switch.)



Step 4: Checking differences in the sequence numbers In this step, check to see if there are any packets that exist on the sender side, and are lost

on the receiver side.

This can be checked by comparing the two logs of the sender-side and the receiver-side log.

If there are any differences between the logs, it can be deduced that the packet loss occurs

in the network. If there is no difference between the logs, it can be deduced that the packet

loss is being caused by an internal problem of the PCS or there is an “Ethernet duplex

mismatch problem” between the PCS and the switch.

In an example on the next page, the packet whose sequence number is “26120” is lost on

the receiver-side log although it exists on the sender-side log. The sender sends packet

“26120” twice according to the ARQ retransmission request, but the receiver receives

“26120” only once due to packet loss.

The fact that the packet exists on the sender-side log implies that the packet loss occurred

in the network, and not in the PCS. Specifically, it should be considered that the packet loss

occurred between the switch on the sender side and not that on the receiver side.

In this case, it can be suspected that the “Ethernet duplex mismatch problem” causes the

packet losses. This is because the packet losses can be seen only on the sender-side log. It

indicates that the packet losses did not occur between the PCS and the switch.



Figure: Checking for differences in the sequence numbers

Sender side

Receiver side



2.6. Serial Ports

(PCS-XG100/XG77)

Rear Panel (Photo: PCS-XG100)

No Connector name Use Baud rate

(1) AUX CONROL External control

bps: 38400

Data bit: 8

Parity: none

Stop bit: 1

(2) MAINTENANCE Taking a debug log/

Engineering maintenance

bps: 115200

Data bit: 8

Parity: none

Stop bit: 1

Serial Connector Pin Assignments

(1) (2)

2 Receive Data (RxD) 3 Transmit Data (TxD) 5 Signal GND

PCS-XG100/XG77 Side



(PCS-XC1)

Rear Panel

No Connector name Use Baud rate

(1) MAINTENANCE

(mini-USB

equivalent)

Taking a debug log/

Engineering maintenance

bps: 115200

Data bit: 8

Parity: none

Stop bit: 1

Note: If you wish to use this port for external control, consult your Sony dealer.

(1)

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