hcl & ebaotech – a growing synergy. partnership journey june 2008 teaming agreement signed...
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HCL & eBaoTech – A Growing Synergy
Partnership Journey
June 2008Teaming Agreement signed
July 2012Strong & Mature Partnership
August 2011Global MSA Signed
November 2008Brownfield Transformational Project kick-start
August 2010Greenfield Project Kick-start
October 2011Global P&C engagement initiated
July 2010HCL CoE Setup
December 2011CoE Ramped up to 200 resources
February 2012Satellite CoE in Guadalajara, Mexico
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Jan 2013CoE in APAC region
Mar 2013Ramp-up to 50 resources at Mexico CoE
Complementary Offerings
Global Partnership
Products / Services Promoted
HCL Offerings eBaoTech Offerings
Transformational Services
Product Implementation Services
GeneralSystem Suite
Production Support & Maintenance
Business Process Outsourcing
Infrastructure Services
Program Management LifeSystem, GroupLife & AssetLink Suite
Sales Platform
Product Consultancy
Core Product Implementation
Core Product Development / Enhancements
Gap Identification
High Level Design
Low Level Design
Development
Integration Design
Testing
Product Configuration
Data Migration
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Sample Engagements - Delivering End-to-End Transformation
Client: One of the largest P&C Insurer in the South East Asia region offering both Commercial and Personal products, including health, across 11 LOBs
Solution
End-to-end Services engagement; from transformation to integration and operations management Implemented product platform
supports Straight-through Processing (STP) for 200 different products across multiple lines of business integrating with various COTS such as HRMS, MRM, IDM, DMS, Data Mining and Oracle Suite (Financials, CRM)
The services covered include: Core Insurance (including Re-
insurance) administration through package implementation of COTS
Data migration from existing applications
Regulatory Compliance, Reporting
Channel Management including web based direct sales
Other applications and services, Hardware, Data Center, Near Site and Disaster Recovery Site
Value to Customer
Better Governance and control with informed decision making.
Reduction in cost per policy
Improved turnaround time for new products launch
Service Level Impact: Critical Business Systems
Availability: 99.9% Key Business Systems Availability:
99.5% First call Resolution at Helpdesk:
85%
Implementing Claims Analytical business rules to prevent leakages and fraud.
Automated E2E Claims Handling.
To End Customers:
Realization of benefits at the MOTs
Improved customer experience across multiple channels.
Reduced Turnaround times for obtaining policies
Business Objectives
STP to control higher processing costs
Reduced GTM cycles
Single customer view
Multi-channel management
Richer analytics and senior management dashboards
Scope
Number of Customers 10+ Million
Number of Offices/Roll out locations/Branch Peripherals & Network set up
1000+
Number of Users 16000+
Number of Products Offered
200+
Number of Agents 30,000+
Migration – Number of Records
100 Million
Number of Reports 350+
Number of Integrations 12+4
Replace the multiple legacy insurance systems with a modern Core Insurance Application
Implement standardized processes and products at a Global and regional level as part of this program
The new system is expected to drive business growth within the region
Enable the company to become a strong consumer insurer from a commercial insurer
SI responsible as the prime to manage the implementation along with the product vendor
Responsible for design and build the overall architecture, Interfaces, Reports & templates & Data Migration
Implement all processes
D2C and portal initiatives
Will be responsible for production support also
As the Global SI, HCL is bringing its expertise and experience of large engagements to take over the responsibility of delivering this global roll-out along with the product vendor
HCL is bringing scalability and time to market for the customer to ensure rapid rollout of the system across multiple countries
HCL has setup a CoE around the partner product, near-shore at Guadalajara, Mexico for the LATAM roll-out . This ensures local knowledge of the business & local language availability along with cost reduction
Sample Engagements - Enabling Global transformation program
Client: A leading international P&C insurance organization serving customers in more than 130 countries and jurisdictions serving commercial, institutional, and individual customers through one of the most extensive worldwide networks of any insurer.
Solution Value to CustomerBusiness Objectives
Roll-out of COTS core insurance product in Latin America (15) countries and APAC (5) countries by 2015
Implement over 150+ products after standardizing them
Scope
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eBaoTech Center of Excellence (CoE) - Addressing the Capability demand
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eBaoTech Centre of Excellence @ HCL
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•More than 280 Consultants working on core eBao implementations in India
•Team of 100+ underway for LATAM at Guadalajara, Mexico
CoreTeam
eBao CoE
P1
P2 P 3P n
Fungible Project Teams
Type Size
Core Senior product experts, who mentor the CoE team 10
CoE Selected members trained on eBao & will work continue working only on eBao projects
67
Fungible Members from Delivery team trained on eBao working on various projects
280
• Ensure supply of consultants through well defined Product Competency Building Model.
• Focused &Significant Investment for Competency Building and retaining talent
• eBao involvement in Competency development through - Enablement , Evaluation and Certification
• Capabilities include Business Analysis, Configuration Integration, Data Conversion, Reporting & Analytics, etc
• Solution accelerators like Data migration tool, integration frameworks etc.
•Implementation methodology, based on Agile principals
Competency Development
Product Competency Building Model
Structured Training
Framework
Competency Framework
Nurturing Core Team
CoE Overview
CoE So far ..
Developing Product Competency
Implementation NucleusTeam
Training boot camp
Local hires
Product SMEs from eBaoTech
Two key drivers for developing eBao product competency based on the following factors:
Consistency in implementation Efficiency through Solution accelerators & Reusable Assets Cross pollination of Ideas & Best practices
Implementation Nucleus Team1
Combination of HCL & eBaoTech SMEs
Inclusion of Local consultants
Set up & Incubate teams in each country
Centralized Competency Building facility2
HCL’s Product Competency Building Model (PCBM)
Cohesive team & consistency of knowledge transfer
CountryA
Country B
Country C
Country D
Seeding members from
India CoE
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Solution Accelerators• Product Config Cloning• Data Quality Analysis• Adaptors for CRS, SSO• Test Case Scenarios• Rollout Localization Setup• Data Migration Suite
Program Governance Package Customization Analysis
Methodology
Package Implementation Framework
Package Implementation Framework is an offering to the organisations looking for their IT transformation through COTS package implementation
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Test Factory in Box
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eBaoTech application Automation
SI Implementation Model
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Product Implementation Delivery Model…
Product Implementation Delivery Model
Best Practices
Reusable Assets
Planning and
Monitoring
• Package Implementation Framework• Gap & Requirement Methodology• R & R for Insurer, SI & Product vendor
• Product Standardization Workshops • Testing Factory in Box• Integration Plug-in
• Estimation & Planning Templates• Multi Location Delivery • Planning & Monitoring Tools
A well defined Product Implementation model for core insurance products, comprising of:
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…Product Implementation Delivery Model
• Product Consultancy – Mapping of Business Requirements
• Product solution
• Changes / Enhancements to the core Product
• Release Management
• Business requirements
• Product Implementation/Configuration
• Data Migration/Interfaces
• System Integration
• Program Management
• Support & Maintenance
• The model envisages multi locations delivery but can be customized to suit each situation
• Onsite : - The requirements and aspects involving user interaction would happen at Insurer location
• Near Shore: - The development work would happen out of HCL near shore facilities
• Offshore: - Some of the basic product changes can happen out of product vendor location
HCL’s has a well defined and established Product Implementation model for core insurance products,
comprising of best practices, reusable assets and monitoring metrics. The model clearly defines roles &
responsibilities for the major stakeholders – Product Vendor, HCL Technologies as the system Integrator and
the Insurer
• Requirements & signoffs
• Enterprise Architecture finalization
• Change control Board
• UAT and UAT signoff
• Training - End User
Insurer eBaoTech
HCL
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Implementation Approach
Overall Project Management
Non-coreCore
• Program Management
• Project planning• Project monitoring• Communication• Governance
• Product analysis, configuration and implementation
• Report• Interface Design• Document Templates
• Baseline Products
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System Integration Capability
Large scale multi location program experience.
Over 30 tools and templates that not only get the work done, but manage
the health and risks of the program.
Well defined RACI structure & SI Methodology
Knowledge capture and transfer capabilities that are recognized by Gartner
as differentiators for HCL in this space.
Governance models that ensure transparency and rapid issue resolution.
Thank you