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© Copyright 2010 Hewlett-Packard Development Company, L.P. Making things happen HCCO Reporting Metric Dashboard: Hyperscale and Cloud Customer Operations

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Page 1: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    1

Maki

ng

thin

gs

happ

en HCCO Reporting

Metric Dashboard:Hyperscale and Cloud Customer Operations

Page 2: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    2

1. Context

2. Scope

3. Volumes – Shipped USD / Dashboard

4. POTAT – SOTAT – OTS - OTD

5. Quote section

Agenda

The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.

Vince Lombardi

Page 3: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    3

– HP is continually trying to find ways to improve results through process efficiency and better business practices.

– HCCO Team is created to cover the essential needs for some of the most important ISS customers to keep their business and loyalty based on great service and a high quality level on their transactions.

– We are then called to innovate and improve processes to actively collaborate with this ACSO and HP requirements.

Context

Page 4: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    4

Scope

HP Transaction

s

US Accounts

Transactions

HCCO Cust. Transaction

s

Industry Standard ServersProduct

Category

Business days For Fill Rate

Calendar Days

for TAT’s

PO date

Currently US only, but WW will be also integrated

Page 5: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    5

ISS identified HP SO are took to estimate the shipped product value, once the order is

identified as ISS then the whole amount is added to this dollard calculation.

Number of HP sales Orders issued to the HP systems. This number should always be higher

that the received PO’s due to many times is required to place different orders for a single

PO.

Number of PO Transactions received by HP getting ready to be processed.PO Volume

SO Volume

Shipped US Dollars

Volumes & revenue

Page 6: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    6

– The metric section is divided in the 3 mentioned topics. And we can here monthly review the HCCO transactional behavior on each 3 row for each topic we can notice using some excel rules if we register a growth or a decrease.

Growth Section

Page 7: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    7

Metric shows the number of business days from HP Received to Shipped Date.

Metric shows the number of business days from HP received to Clean Order Date.

Metric shows the number of business days from PO receipt to Order Entry.POTAT

SOTAT

OTS

Volumes & revenue

Metric shows the number of business days from HP Received to POD Date.OTS

Page 8: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    8

– The metric side is also divided into 3 OM sections, they will show the registered number for “Trade Order” order type only. Each cell (except for the gray ones) has an hyperlink to take you to the pivot that has the data so it can be double clicked for further detail.

Order Management Section

Page 9: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    9

It’s divided into 3 different fields, TAT, MET SLA & Task.

They are meant to show using the same order, Turn around time for the Task,

percentage of tasks that met the SLA and the task volume.

There is also some hyperlinked cells to lead you to the pivots that can provide

further data.

Simple & Complex

Quoting Section

Page 10: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    10

– The quoting section is divided in two sections, each one of them are also divided into 3 to show the Task TAT, Volume and SLA Met percentage. Data shows Task detail, a task can include a single or multiple quotes.

Order Management Section

Page 11: HCCO Dashboard

© Copyright 2010 Hewlett-Packard Development Company, L.P.    11

– This HCCO dashboard can be found and downloaded from the below link:

– http://ent52.sharepoint.hp.com/teams/hyperscale/HCCO_Metrics/Documents/Forms/AllItems.aspx

– Questions may be addressed directly with us: Elizabeth Rockey & Hiram Alvarez.

HCCO Dashboard