MONICA B. GOLDEN106 Nantucket Place, Newport News, Virginia 23606 | C: 757-897-2099 | MEBGOLDEN@GMAIL.COM

Professional SummaryI am seeking a career in the health care industry and currently pursuing my Bachelor’s degree in Healthcare Administration at Stratford University in Newport News, Virginia. My previous experience in banking has taught me accuracy, federal laws and regulations, customer service, attention to detail, multi-tasking and going the extra mile to achieve success for the organization. I would be an asset to any healthcare environment because of my pleasant personality and my passion to assist those in need.

Education and TrainingHealthcare Administration Expected Graduation June 2017Stratford University Newport News, Virginia, United States

Achieves the President’s or Dean’s List 3.75 GPA Volunteer at Riverside Healthcare System

Medical Education-internal audit

Anatomy and Physiology Medical Law and Ethics Medical Terminology

Skill Highlights Personal and professional integrity Microsoft Office Suite Medical Software Applications Financial Management

Strong problem solving skills Aptitude for learning Positive interpersonal relations Team Leader

Professional ExperienceCustomer Service Representative August 2010 to July 2015Fulton Bank Newport News, Virginia

Actively maintained up-to-date knowledge of applicable state and federal laws and regulations Provided supervision for day-to-day operations of the branch in accordance set policies and guidelines Ensured the confidentiality of client information and materials Completed assigned training materials with accuracy and detail Trained and coached employees Managed supply inventory

Teller Operations Specialist April 2000 to July 2010 Bank of America Newport News, Virginia

Adhered to federal banking guidelines Manager of 6 team members Assist manager with evaluations and setting goals with employees Productivity reporting and analyzing Vault Custodian Maintained confidentiality of customer information