hazid bsb40207-cert iv in business information (2) 2012hazidresourcing.com/docs/hazid bsb40207-cert...

qualification overview

www.hazidresourcing.com | [email protected]

Version 1 | 180612

© 2012. All rights reserved. 2

contents

HAZID training department.....................................................................3

what makes HAZID unique?...................................................................4

HAZID customers include:......................................................................5

program overview...................................................................................6

modules..................................................................................................8

tailored corporate programs .................................................................11

delivery options ....................................................................................12

assessment ..........................................................................................14

corporate client services.......................................................................15

fees* .....................................................................................................16

enrolment and booking.........................................................................17

contact HAZID......................................................................................18

Appendix: A Qualification Packaging Rules........................................19


HAZID training departmentThe Certificate IV in Business BSB40207 is an accredited recognised qualificationawarded by HAZID Resourcing Pty Ltd. It is designed for Frontline and other Managers.

HAZID Resourcing Pty Ltd is an accredited Registered Training Organisation (RTO),meeting strict internationally recognised quality control standards for training andassessment. We specialise in workplace based training, management development andteam development for organisations. Our courses and our trainers receive consistentlyhigh scores in feedback collected from clients.

HAZID’s emphasis is on learning though effective action in the workplace. Since 2009HAZID has worked in partnership with clients to ensure that the client’s culture andvalues are reflected as an integral part of the training. We also commonly use Mentorswithin the client organisation to strengthen the learning and to ensure that it meets theorganisation’s specific requirements.

HAZID delivers programs to clientsboth in Australia and overseas inthe following countries including:

New Zealand,

Papua New Guinea,

South Africa,

United States of America,

Saudi Arabia,

Bahrain,

Hong Kong and China.

HAZID has aligned itself with anumber of Internationalconsultancy companies andsupplies training as part of theoverall project solution strategy. In many cases clients request follow up training tosupport individuals and groups who are pursuing an Australian qualification.

HAZID has delivered customized, practical and integrated training solutions to assist itsclients with the development & management of their assets, personnel, systems,processes, products and services for the past 10 years.

HAZID has been responsible for the completion of a diverse variety of training projectsthat includes the following industry sectors; Medical Facilities, Petrochemical, Drilling,Mining, Utilities, Telecommunications, Construction and many more.

HAZID has established a large resource pool of over 250 consultants, which consists offull time employees, contractors and subject specialist service resources.

HAZID partners organizations in training projects and manages risks by building asustainable client partnership complete with full commitment, participation, innovationand integrity to ensure that their activities are in compliance and aligned with applicablestandards, client requirements and relevant legislation.


what makes HAZID unique?

We are results orientated

Managers who take part in our specially designed program are guided to carry outsignificant workplace projects that demonstrate actual performance improvements.Employees who are driven to move into the ranks of management are mentoredthrough the qualification to ensure success in achieved.

We involve you and your team

At HAZID we strive to deliver Management Development Programs that involve yourpeople at all levels. We work with you to make sure that all the key stakeholders in yourprogram are involved as much as is possible in practical exercises.

We are specialists

We are specialists in managementdevelopment and have a great deal ofexperience in working with clients in Australiaand overseas. We continually research thelatest management methodologies andincorporate them into our programs.

We offer unlimited options

There are no limits to what we can design anddeliver for you.

We provide unmatched tailoring

To ensure as much relevance for the participants as possible, all of our corporateprograms are tailored to suit our client’s specific needs. Certainly there are recognisedCompetency Standards to support the program, but HAZID programs make sure theyare there to support, not dominate, the program.

We provide measurable results

HAZID participants achieve measurable results that they, their direct managers andsenior managers in the organisation can see will benefit both the participants and theorganisation.

We are extremely flexible

At HAZID we work with clients to explore every possible option to ensure true valuefrom our programs. We are able to provide flexible delivery options, flexible supportoptions and flexible assessment options.

Our facilitators

HAZID’s facilitators are some of the most talented management trainers working inAustralia and overseas today. Our amazing facilitators bring into the training room withthem the combined experience of scores of other leading client organisations.


HAZID customers include:

Asia Pacific Region (extract only)

PETROCHEMICAL& OTHER

GOVERNMENT &OTHER

CONSTRUCTION &MINING

Austcane Energy Davis Langdon BHP Billiton

ShellQ. H. & M. Birt Pty

LtdBMA

BPAustralian Drilling

Industry TCRamu NiCo

Boom Sherin Pty LtdPopulous Design

Pty LtdOk Tedi Mining Limited

Nelson ForestsKerdic Homes Pty

LtdVISY

NZ AluminiumSmelter

Freehills Carpentaria Contracting

Middle East Region (extract only)

PETROCHEMICAL& OTHER

GOVERNMENT &OTHER

CONSTRUCTION &MINING

Yanbu RefineryDepartment (YRD)

American Societyof Safety Engineers

(ASSE)SAMAMA

BAPCOMinistry OfEducation

Group Razel

Jeddah RefineryAbdullatif Alisa

GroupArabian Contracting

SABICKing Fahad Medical

CitySaudi Arabian MiningCompany (Ma’aden)

Saudi Aramco Arabian Al-Kanar Saudi Binladen Group

Ju’aymah Gas Plant ZP Arabia SINOPEC


program overviewManagers have a significant role in the leadership of their organisation. In increasinglycompetitive and fast changing times Managers have a major responsibility to ensurethat teams deliver quality services and products. The purpose of this powerful andchallenging program is to develop, through learning and practical workplace practice,recognised competencies for frontline and other managers.

The HAZID Certificate IV in Business Program covers 10 units of managementcompetency in areas such as monitoring a safe workplace, developing teams andindividuals, implementing and monitoring environmentally sustainable work practices,co-ordinating and implementing customer service strategies, addressing customerneeds, establishing networks, promoting innovation in a team environment, promotingproducts and services, undertaking marketing activities and reporting on financialactivity.

Who this qualification is useful for

This Qualification is useful for:

Frontline Managers

Middle Managers

Supervisors

Business Operators

For this qualification people must be in a rolewhere they can demonstrate responsibility forteam or business unit performance. They shouldbe fairly self- directed and autonomous, workingunder broad guidance

Program Outcomes

This Program aims to help participants to:

Develop the specified range of competencies required for Managers operating atan advanced level

Demonstrate application of competencies through workplace examples

Deliver quantifiable improvements for their organisation through StrategicWorkplace Improvement Projects (SWIPs). Option of actual or simulated.

Evaluate own ongoing professional development needs and take ownership forself-development

Take responsibility for managing self and team to meet challenges of theworkplace

Program Duration

HAZID offers a ‘face to face’ fast-tracked delivery of this program which is generallycompleted in 10 days, depending on experience and recognition of prior learning.

HAZID offers you the opportunity to set the time frame and can start any time.Participants receive a Program Schedule upon commencement.


Program Assessment

This qualification is competency based and is gained by providing evidence ofcompetency. Participants must be assessed by a qualified assessor to gain thequalifications. Participants carry out assessment projects, which create real benefits forthe organisation. They work with a Mentor from their own organisation who guidesthem. HAZID provides the Assessment Guides. Assessments are either submitted inclass, or electronically by email.

Program Benefits

This is an excellent course and both participants and organisations gain significantbenefits from it including:

Enhanced management skills

Demonstrated performance improvement

Nationally recognised portable qualification

Management pathway

Direct returns for the organisation through one Strategic Workplace ImprovementProject (SWIP). Actual or simulated.


modules

Certificate IV in Business BSB40207 (Core Program)

The Certificate IV in Business BSB40207 is a nationally recognised qualification. TheDiploma consists of 1 core module covering 9 competency units. These have beenidentified through extensive consultation with Industry, Commerce and Government asbeing Best Practice for frontline managers. Listed below is the HAZID Core CertificateIV in Business Program. Further units are available – see Unit Grid.

CourseNumber &Duration HAZID: Course Title

Maps toCompetencyUnit

OHS407A

1 day

Monitor a safe workplace

This unit describes the performance outcomes,skills and knowledge required to implementand monitor the organisation's occupationalhealth and safety (OHS) policies, proceduresand programs in the relevant work area tomeet legislative requirements.

Monitor a safeworkplaceBSBOHS407A

LED401A

1 day

Develop teams and individuals

This unit describes the performance outcomes,skills and knowledge required to determineindividual and team development needs and tofacilitate the development of the workgroup.

Develop teamsand individualsBSBLED401A

SUS301A

1 day

Implement and monitor environmentallysustainable work practices

This unit describes the performance outcomes,skills and knowledge required to effectivelyanalyse the workplace in relation toenvironmentally sustainable work practicesand to implement improvements and monitortheir effectiveness.

Implement andmonitorenvironmentallysustainablework practicesBSBSUS301A

CUS401B

1 day

Coordinate implementation of customerservice strategies

This unit describes the performance outcomes,skills and knowledge required to advise on,carry out and evaluate customer servicestrategies, including the design ofimprovement strategies based on feedback.

Coordinateimplementationof customerservicestrategiesBSBCUS401B


CUS402B

1 day

Address customer needs

This unit describes the performance outcomes,skills and knowledge required to manage theongoing relationship with a customer, whichincludes assisting the customer to articulatetheir needs, meeting customer needs andmanaging networks to ensure customer needsare addressed. The customer relationshipwould typically involve direct interaction anumber of times over an extended period.This unit is appropriate to workers who areexpected to have detailed product knowledgein order to recommend customised solutions.

Addresscustomer needsBSBCUS402B

REL401A

1 day

Establish networks

This unit describes the performance outcomes,skills and knowledge required to develop andmaintain effective work relationships andnetworks. It covers the relationship buildingand negotiation skills required by workerswithin an organisation as well as freelance orcontract workers.

EstablishnetworksBSBREL401A

INN301A

1 day

Promote innovation in a team environment

This unit describes the performance outcomes,skills and knowledge required to be aneffective and proactive member of aninnovative team.

Promoteinnovation in ateamenvironmentBSBINN301A

MKG413A

1 day

Promote products and services

This unit describes the performance outcomes,skills and knowledge required to coordinateand review the promotion of an organisation's

products and services.

Promoteproducts andservicesBSBMKG413A

MKG414B

1 day

Undertake marketing activities

This unit describes the performance outcomes,skills and knowledge required to plan,implement and manage basic marketing andpromotional activities. It is a foundation unitthat covers general and basic marketing andpromotional activities that do not requiredetailed or complex planning orimplementation.

UndertakemarketingactivitiesBSBMKG414B


FIA402A

1 day

Report on financial activity

This unit describes the performance outcomes,skills and knowledge required to reportfinancial activity for business both in responseto client requests and to meet statutoryrequirements such as the completion ofstatutory requirement reports.

Report onfinancial activityBSBFIA402A


tailored corporate programsHAZID specialises in tailoring programs to meet corporate needs.

In addition to the Australian Qualification courses offered, HAZID has a wide range ofother non-accredited courses available.

Non-accredited courses

The courses / workshops include thefollowing topics:

Safety Management

Process Safety Management (PSM)

Process Hazard Analysis (PHA)

Environmental

Risk Management

Behaviour Based Safety

Organizational Design andDevelopment

Inclusion of the organisation’s own courses

Many organisations chose to incorporate their own course material (courses) with theHAZID qualification.

Management Development Programs

HAZID can also incorporate into our management development program:

Courses written by PRECISION in consultation with HAZID to meet the needs ofyour organisation

Courses delivered by your own internal presenters

Co-delivered sessions using experts from your own organisation

Third party delivered courses that cover specialist areas

Courses are available for groups in house in your organisation.

For more information on other courses available through HAZID, please contactus for a copy of our non-accredited Course Catalogue.


delivery optionsThe Certificate IV in Business is available through HAZID through the followingdelivery options. Participants and organisations can use one of the options or canchoose a blend of more than one option.

Delivery Option Overview Suitable forDates &Locations

CorporateCourses

Custom tailoredin-houseprograms fororganisations

HAZID tailors programs to meet the specificneeds of organisations. We partner withorganisations and deliver great results.HAZID presents in- house programs in anyworldwide location by arrangement.

HAZID corporate programs can include arange of competency units specificallyselected for the needs of the organisation.Please contact us to discuss yourorganisation’s requirements.

We train and utilise Mentors within theorganisation to ensure that managementcompetency is demonstrated that isappropriate to the needs of the organisation.Participants carry out workplace projects forassessment that are designed to create realbenefits for the organisation and are signedoff by their Mentors and by their linemanagers.

Return on Investment (ROI) can bemeasured and often delivers a positive cashflow to the organisation.

Working with corporate and governmentclients over many years we have developeda range of strategies and techniques thatoptimise the effectiveness of managementdevelopment. As the leading specialists inthis area we have a focus on performanceimprovement that delivers real andmeasurable benefits to both participants andto their organisations.

Corporate customised programs can includethe appropriate blend of courses, workshops,Open Learning and recognition processes tosuit your organisation. Current coursesdelivered in-house can be retained within theprogram if they are appropriate and workingwell.

Small tolarge groups

CorporateCourses arecustomtailored in-houseprograms fororganisations.

They areavailable anytime, anyplace subjectto negotiation.

AvailableAustralia andNew Zealandfor standardprograms.

Also availableglobally forinternationalorganisations.


Face to Face HAZID provides a Program Introduction inaddition to Learning Guides for each modulewithin the Open Learning program. We alsoprovide assessment guides for each unit ofcompetency. These are Word documentssent as email attachments. Selected textsand website resources are alsorecommended.

You simply complete the assessment guidesand return them to HAZID via email. Inaddition you complete one assessmentCompetency Question for each unit and onestrategic Workplace Improvement Project.You email these to us and we return theresults to you within 20 working days.

Participants must have a computer with emailfacilities and a program that will use Worddocuments to use this Open Learning facility.Communication is by email and email andtelephone help is provided.

This delivery method is useful for participantsunable to attend face-to- face training, inremote locations, overseas on assignment oron shift work.

Individualsand smallgroups whocannotattend faceto facetraining

Availableanytime,anyplacethrough email.

Availableglobally.

RecognitionProcesses

Recognition ofPrior Learning(RPL)

and

Recognition ofCurrentCompetency(RCC)

Recognition of Prior Learning (RPL) andRecognition of Current Competency (RCC)are processes where competency isrecognised, without the need for furthertraining or development. Participants in aprogram may be able to demonstratecompetency for one or more units. HAZIDhas specialised Recognition Processes andinstruments that help you easily presentevidence for assessment.

Participants must have a computer with emailfacilities and a program that will use Worddocuments to use this recognition facility.Communication is by email and email andtelephone help is provided.

Recognition candidates are also welcome tovisit HAZID for initial consultations havingmade a phone booking.

Individualsand Smallgroups

Availableanytime,anyplacethrough email

Availableglobally


assessmentAssessment for this Qualification is by evidence to demonstrate competency for thecompetency units.

HAZID has a unique way of assessing competency that provides valuable developmentto both the participant and to the organisation. The assessment consists of two forms:

1. Competency Application Assessment Questions

2. Strategic Workplace Assessment Project

Competency Application AssessmentQuestions

These are related to individual competency units andrequire evidence of participant’s application ofcompetency in the workplace. Participants can completeassessments in the workshops and are signed off by theHAZID trainer. Alternatively participants may submitassessments up to two weeks later by email, and theymust be signed off by a mentor or line manager.Participants must complete the required sets ofcompetency application questions for this qualification.

Strategic Workplace AssessmentProject

One project is carried out for this qualification (can be simulated). Participants select anopportunity, issue or problem in their work that can be improved and relates to acompetency unit. Participants agree the project with their manager and Mentor.Participants then plan, implement and review the project liaising with their Mentor andManager who sign off on the project. HAZID provides a structured project assessmentguide to help participants and mentors carry out this process efficiently.

The Assessment Process

Participants either complete assessments in workshops or HAZID sends participantsAssessment Guides (Word documents in hard or electronic form) that participantscomplete and mail or email back to HAZID. The Assessment Guides contain allquestions to answer, instructions and the relevant competency unit details.

Please note: Participants must have a computer with email capability and be ableto use Word documents.

A HAZID assessor assesses participant assessment submissions and participants aresent an Assessment Report by email.

Participants are assessed as either;

COMPETENT

or

COMPETENCY NOT YET DEMONSTRATED.


corporate client servicesIncluded in the HAZID Resources Management Development Programs are thefollowing corporate client services:

Learning and Assessment Materials

Program Introduction

Provision of HAZID’s Learning Guides for each module following currentstandards and research

Provision of Assessment Guides for each module

Optional inclusion in Program Learning Guides appendices of clientdocumentation to align with the organisation’s values, culture and systems

Optional Client logos on all Learning Guides

Event feedback reports giving summarised evaluation data

Corporate Client Reporting

Regular client reviews

Provision of reports showing participant attendance and current assessmentstatus

Ongoing liaison with HAZID Client Program Manager to address program issuesand improvements

Help Desk

Phone and email helpline forparticipants, mentors and programadministrators within the clientorganisation

Information on participation andassessment submissions

Assessment Processing

Assessment Guides are emailed toparticipants as a Word document

Participants complete and return byemail or mail

Emailed acknowledgement of receipt of assessment submissions

Assessment report emailed to participant

Maximum 20 working day turnaround for assessment reports

Certification

Nationally and internationally recognised certification issued by the HAZIDResources Pty Ltd, a Registered Training Organization (RTO).


fees*

Certificate IV in Business Packages

*Face to Face $2,450

Recognition Processes

Recognition of Prior Learning (RPL)or Recognition of CurrentCompetency (RCC) or CreditTransfer

Please contact us for our recognitionfees.

Corporate Solutions

Corporate Courses Corporate Courses are custom tailoredin-house programs for organisations.

Requirements of different organisationsvary, as do delivery options selected andnumbers of participants.

Once agreement is reached onrequirements a written quotation isprovided, usually within 24 hours.

Please contact HAZID by phone +61 73491 7825 or [email protected] to discussyour particular requirements.

*HAZID reserves the right to vary prices without prior notice in the future


enrolment and booking

Step 1: Application

Participants are asked to complete the HAZID Application for Qualification form. Thisform lists a number of qualifications and different payment options.

When participants do choose to pre-pay for the whole qualification at this stage theygain a substantial saving as shown in the fee schedule. However, participants are notobliged to do this, and can pay in regular instalments or course by course if preferred.

Step 2: Enrolment

Participants simply fill in HAZID’s Management Qualification Enrolment Form and weprocess the enrolment.

Step 3: Booking

Participants or people making group bookings choose the appropriate selection of Faceto Face Courses or Recognition Processes from HAZID’s Calendar of Courses andHAZID’s Course Descriptions.

You can book any course in any order using the blend of delivery options that suits you.

You proceed at your own pace.

You are not obliged to complete the Qualification.

You can request Statements of Attainment to be issued for individual Units once youhave been satisfactorily assessed.


contact HAZID

Email [email protected]

Website www.hazidresourcing.com

Phone +61 7 3491 7825

Fax +61 7 3491 7825

Location and Post

Street Address:

HAZID Resourcing Pty Ltd

14 McPherson Court

North Lakes QLD 4509

Australia

Postal Address:

HAZID Resourcing Pty Ltd

PO Box 198

Dayboro QLD 4521

Australia


Appendix: AQualification Packaging Rules

Certificate IV in Business BSB40207

Version Release 2 Dated 28/11/2011

Modification History

Release 2 New release of this Qualification released with version 6 ofBSB07 Business Services Training Package.

BSBWOR501A updated to BSBWOR501B

Description

This qualification reflects the role ofindividuals who are engaged tomanage the work of others or toadd value to or review managementpractices. Their role may be in anyindustry or organisational setting.

Typically people in these roles willhave considerable experience intheir respective industries orvocational areas and combine aninformed perspective of specificwork requirements with theirmanagerial approaches.

The qualification requires a soundtheoretical knowledge base andmanagerial competencies to plan,carry out and evaluate own work orthe work of a team.

Job roles

Job roles and titles vary across different industry sectors. A possible job title relevant tothis qualification is:

Manager

Supervisor

Team Leader


Pathways Information

Entry requirements

There are no entry requirements for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

BSB40807 Certificate IV in Frontline Management or other relevant qualification

or

with vocational experience but without formal supervision or managementqualification.

Pathways from the qualification

BSB60407 Advanced Certificate IV in Business or other Advanced Diplomaqualifications

Licensing/Regulatory Information

Licensing, legislative, regulatory or certification considerations

There is no direct link between this qualification and licensing, legislative or regulatoryrequirements. However, where required, a unit of competency will specify relevantlicensing, legislative or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.


Employability Skills Summary

The following table contains a summary of the employability skills required by industryfor this qualification. The employability skills facets described here are broad industryrequirements that may vary depending on qualification packaging options.

Employability skillIndustry or enterprise requirements for thisqualification include:

Communication communicating with business contacts to promote thegoals and objectives of the business obtainingfeedback from colleagues and clients

Teamwork leading, planning and supervising the performance ofteam members to develop team cohesion and tofoster innovative work practices

Problem-solving accessing and assessing information for accuracy andrelevance

developing strategies for minimising risks

Initiative andenterprise

identifying networking opportunities and developingoperational strategies to ensure the viability of thebusiness

instigating new or different work practices to improveproductivity or service delivery

Planning andorganising

allocating work to meet time and budget constraints

developing plans and schedules

Self-management prioritising tasks

Learning participating in professional networks and associationsto obtain and maintain personal knowledge and skills

systematically identifying learning and developmentneeds

Technology using business technology to access, organise andmonitor information


Packaging Rules

Total number of units = 101 core unit plus9 elective units

5 elective units must be selected from the elective units listed below.

The remaining 4 elective units may be selected from the elective units listed below, orany currently endorsed Training Package or accredited course at the same qualificationlevel. If not listed below, 1 unit may be selected from either a Certificate III or Diplomaqualification.

Elective units must be relevant to the work outcome, local industry requirements and thequalification level.

Where the packaging of this qualification meets the rules of a specialist qualification atthis level, then the specialist qualification and not the generic qualification must beawarded.

Core units

Occupational Health and SafetyBSBOHS407A Monitor a safe workplace


Electives

Customer service BSBCUS401B

BSBCUS402B

BSBCUS403B

Coordinate implementation of customerservice strategies

Address customer needs

Implement customer service standards

Continuity BSBCON401A Work effectively in a business continuitycontext

E-business BSBEBU401A Review and maintain a website

Financialadministration

BSBFIA402A Report on financial activity

Generaladministration

BSBADM405B

BSBADM409A

Organise meetings

Coordinate business resources

Innovation BSBINN301A Promote innovation in a teamenvironment

Intellectual property BSBIPR401A

BSBIPR402A

BSBIPR403A

BSBIPR404A

BSBIPR405A

Use and respect copyright

Protect and use new inventions andinnovations

Protect and use brands and businessidentity

Protect and use innovative designs

Protect and use intangible assets in smallbusiness

Interpersonalcommunication

BSBCMM401A Make a presentation

IT analysis anddesign

BSBITA401A Design databases

IT support BSBITS401B Maintain business technology

IT use BSBITU401A

BSBITU402A

BSBITU404A

Design and develop complex textdocuments

Develop and use complex spreadsheets

Produce complex desktop publisheddocuments

Learning anddevelopment

BSBLED401A Develop teams and individuals

Marketing BSBMKG413A

BSBMKG414B

Promote products and services

Undertake marketing activities

Project management BSBPMG510A Manage projects

Recordkeeping BSBRKG402B Provide information from and aboutrecords


Electives Cont.…

Relationshipmanagement

BSBREL401A Establish networks

Research BSBRES401A Analyse and present research information

Risk management BSBRSK401A Identify risk and apply risk managementprocesses

Sustainability BSBSUS301A Implement and monitor environmentallysustainable work practices

Writing BSBWRT401A Write complex documents


Unit Grid

BSBCOM503B Develop processes for the management of breaches in compliancerequirements

BSBCUS501C Manage quality customer service

BSBDIV501A Manage diversity in the workplace

BSBFIM501A Manage budgets and financial plans

BSBFRA502B Manage a franchise operation

BSBHRM402A Recruit, select and induct staff

BSBHRM503B Manage performance management systems

BSBHRM504A Manage workforce planning

BSBHRM511A Manage expatriate staff

BSBINM501A Manage an information or knowledge management system

BSBINN501A Establish systems that support innovation

BSBINN502A Build and sustain an innovative work environment

BSBIPR501A Manage intellectual property to protect and grow business

BSBLED501A Develop a workplace learning environment

BSBMGT406A Plan and monitor continuous improvement

BSBMGT502B Manage people performance

BSBMGT515A Manage operational plan

BSBMGT516C Facilitate continuous improvement

BSBOHS509A Ensure a safe workplace

BSBPMG510A Manage projects

BSBRSK501B Manage risk

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWOR501B Manage personal work priorities and professional development

BSBWOR502B Ensure team effectiveness

BSBWRK509A Manage industrial relations


www.hazidresourcing.com | [email protected]

hazid bsb40207-cert iv in business information (2) 2012hazidresourcing.com/docs/hazid bsb40207-cert...

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