HASSAN ZAHEER, PMP +92-300-8451659 • hassanzaheer@gmail.com

pk.linkedin.com/in/hassanzaheer

SUMMARY

More than 12 years of extensive IP core experience with Broadband ISPs which includes building an ISP and deploying IP network core services and monitoring. It also includes support, server administration and troubleshooting.

8 yrs of technical project management experience with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

Proven capability in managing multi-vendor and multi-technology networks as Planning / Operations head of Broadband Internet company, with organizational & strategy focus to deliver to business needs – and not only meeting technical criteria.

Strong management experience of established and start-up organizations as a core team member and major contributor, with an end to end scope of the entire value chain ranging from Network planning to operations and optimization.

Deployed DOCSIS 3.0 (100 Mbps) services on ARRIS Cadant C4 CMTS for Broadband Cable subscribers, one of the first in South Asia, was also the project manager and fully responsible for this deployment worth 1.5 million USD.

Deployed Video on Demand (VoD) service on SeaChange Multiverse platform and devised billing mechanism. Consolidated multiple network services (DNS, Billing, Email, Web, etc) on vmware virtualized platform. Regularly participate in regional and international Internet events APRICOT, APNIC, SANOG, IETF. Also presented at SANOG XIII

conference. Multiple Fellowship award holder for international Internet events, APRICOT, IETF, SANOG Project leader for SMS infoservices project for Mobilink (largest GSM operator in Pakistan) subscribers.

EMPLOYMENT HISTORY

Worldcall Telecom Ltd. (An Omantel Company) Feb 2002 – Present Manager IP Core (Planning and Implementation, Broadband Networks) Jan 2009 – present Manager Operations (ICT, Broadband Networks) Oct 2004 – Dec 2008 Manager Technical (ICT, Broadband Networks) May 2002 – Oct 2004

Senior Network Engineer (ICT, Broadband Networks) Feb 2002 – May 2002

Business & Communications Systems (Saif Telecom Ltd.) Aug 1999 - 2002 Project Leader/System Administrator (SMS Infoservices Project) Jan 2001 – Feb 2002

Network Engineer Aug 1999 – Dec 2000

SKILLS & HANDS ON EXPERIENCE

Expert knowledge of Linux (Red Hat, CentOS, Ununtu, FreeBSD) & Solaris system administration (OCP, Solaris 10). Expert knowledge of running TCP/IP (subnetting, VLSM etc) and designing WAN networks (VLANS, L2/L3 MPLS, BGP, OSPF). Implemented Sendmail, Exchange server, Kerio mailserver, DNS (Bind, Vantio NXR, unbound, Incognito BCC) DHCP and

web servers on multiple operating systems Very good Project Management skills, manage projects using Microsoft Project, Excel. Very good knowledge of IP security and IP-VPN architecture, IPSec, OpenVPN. Good in deploying VPN servers on Linux and integrating it with multivendor equipment. Very good in Windows NT/2000/2003 server administration (MCSE). Cisco Routers (3600, 7200VXR), switches (3750G), Cisco/Juniper firewalls SRX Series (JNCIP-SEC, JNCIP-ENT). Video Multicasting to Broadband cable customers. Incognito BCC, DOCSIS 3.0 provisioning system (DNS, DHCP, TFTP, DOCSIS configuration) HFC planning & deployment, DOCSIS 3.0 on ARRIS Cadant C4 CMTS, also DOCSIS 2.0 on CUDA 12000 Implemented RealNetworks Live stream Broadcast solution using Helix server and Real Producer Plus. Implemented Solarwinds Orion Network Performance Monitor SLX for Worldcall IP Network and HFC monitoring. CA eHealth and CA spectrum implementation for HFC plant and headend monitoring. Extensive working & implementation of IP camera surveillance (Pelco, Samsung, Axis) Wireless connectivity BelAir (200, 100SN), UBIQUITI (NanoStation), redline, Ruckus (ZoneFlex) VoIP deployment on Lnux for use as IP-PBX among different offices. Huawei PDSN deployment for CDMA 1x EV-DO Rev. A deployments, NetEnforcer integration. Deployed and managed Blue Coat products (PacketShaper, CacheFlow) for broadband business & residential customers. Implemented vmware ESX 3 virtualization server to consolidate the hardware and efficient use of resources. Barracuda 600 Spam Firewall implementation for enterprise and broadband customers. Fujitsu Primergy BX600 Blade server configured with FibreCAT S80 storage raid Corporate Account holder for Worldcall at APNIC for Internet resource management which includes IP address acquisition, DNS

records delegation, AS number acquisition and record maintenance

EXPERIENCE

Manager IP Core (Planning and Implementation, Broadband Networks) Jan 2009 - present Worldcall Telecom Ltd. (An Omantel Company) Lahore, Pakistan. www.worldcall.net.pk

Nationwide deployment and maintenance of core IP network services (DNS, Email, NMS), WAN Links, Broadband Cable Network (Bigband CUDA 12000, ARRIS C4 CMTS), Headend routing, Wireless and Fiber links, Internet servers) for Broadband Cable Network, Dial-up ISP, VoD Network, VoIP, Fiber and wireless links.

Implementation of appropriate Security Policies for the whole infrastructure and which are continuously revised due to ever growing network.

Research and development for implementation of new solutions, products (wireless, fiber optic etc) and services as per customer needs. IP Core and Broadband Network (DOCSIS, CDMA 1x EV-DO) architecture planning and deployment. Bandwidth planning and acquisition as per customer increase, effective traffic routing on BGP links, traffic engineering/shaping. Reporting directly to Director Engineering Lead role in management of core team responsible for deployment and operational start-up for new initiatives in all technological

HASSAN ZAHEER | hassanzaheer@gmail .com | +92 -300-8451659 2

advancements. Actively participate in technical evaluations and rollouts of such projects as assigned from time to time. Establishing SLA’s, KPI’s and performance metrics that the business and IT understand and buy into. Product selection (Hardware: routers, switches, wireless and fiber products, Software) its evaluation Manage technical product development and testing of new products Work with vendors to troubleshoot and identify high level problems to improve products Future architecture planning (1 – 2 years) for network expansion as per sales projection and targets Establish and direct the strategic long-term goals for the Broadband Internet technical facilities to fulfill future needs and accomplish the

overall business objectives with focus on broadband initiatives like DOCSIS 3.0 countrywide deployment.

PROJECTS COMPLETED o Migration of Broadband Internet services (DOCSIS 2.0 ) from BigBand CMTS (CUDA 12000) to ARRIS Cadant C4 CMTS

DOCSIS 3.0 (Headend and HUB) o Responsible for integration of CRM (Customer Relationship Management) system with Incognito BCC (DOCSIS provisioning

system) for Broadband, CATV, IPTV and VoD customers.

Manager Operations (ICT, Broadband Networks) Oct 2004 – Dec 2008 Worldcall Telecom Ltd. (An Omantel Company) Lahore, Pakistan

Managed four teams (NOC, NMS, R&D, Onsite Support), a total of 30 employees, for maintaining IP Core infrastructure of 15,000 plus Broadband customers. Responsibilities include

Below teams are responsible for maintaining IP Core operations and services o Network Operations team maintains the core IP Network services in 24x7 NOC o Network Monitoring team monitors HFC Plant, Headend equipment and servers o R&D and level 3 Support team provides level 3 support for corporate customers. o Onsite Support team resolves customer premises problems

Manager Technical, ICT Division May 2002 – Oct 2004 Worldcall Telecom Ltd. Broadband Lahore, Pakistan

Led two teams with 18 employees. One team was responsible for 24x7 core IP network support o Configured and deployed Bandwidth manager (PacketShaper 4500) for corporate customers for maintaining QoS and

identify network traffic as it works from Layer 2 - 7. o Commissioning of SDH (Sagem ADR-155c) for transportation of E3 link and E1’s. o Planning and implementation of policies regarding bandwidth management and network security o Configured NLBG (Network layer Bridging) on CMTS for plug and play services, IP allocation will remain the same if a

customer changes his location. o Broadband Services monitoring using Cacti and Solarwinds Orion NPM which includes graphs of DOCSIS cards and

Aggregate cards of CMTS (CUDA 12000, ARRIS C4). WAN link graphs (STM-1, lease circuits, Satellite links).

Senior Network Engineer, ICT Division Feb 2002 – May 2002 Worldcall Telecom Ltd. Broadband Lahore, Pakistan

Led a team of 10 employees. This team had network engineers and database administrators who were responsible for the 24x7 Broadband Cable and Dial-up ISP operations.

Configuration and troubleshooting of Dial-up access servers (Cisco AS5300, Max 6000, Max TNT), CMTS. Task assignment to network engineers and roster management System administration of Linux (RedHat Linux 9) and SUN Solaris 8 servers, email, DNS, web etc.

Project Leader/System Administrator, SMS Infoservices Project Jan 2001 – Feb 2002 ORBIT, Business & Communications Systems Pvt. Ltd. Lahore, Pakistan

Led a team of 4 individuals for the development of SMS Infoservices for Mobilink Developed SMS Smart Messaging (Operator logos, Ringing tones, Picture Messaging) Databases used for Infoservices and Smart Messaging were Oracle 9i and MySQL

Network Engineer: ISP Network Aug 1999 – Dec 2000 ORBIT, Business & Communications Systems Pvt. Ltd. Lahore, Pakistan

ISP Network monitoring and troubleshooting. Providing online technical support to Dial-up customers. Monitoring of lease line circuits, dial-up access servers, and online customers and billing server.

PROFESSIONAL TRAINING

Project Management Professional (PMP) training from PMI Lahore Chapter Advance DOCSIS 3.0 training at C-COR Broadband Australia (2010) Attended IETF76 meeting (Internet Engineering Task Force), Hiroshima, Japan (2009), Fellowship awarded by ISOC (Internet Society)

Attended SANOG XIII, also presented a paper on “Building the Broadband platform from day one at WorldCall“, Lahore, PK (2009)

Attended APRICOT 2008 in Taipei, Taiwan (Fellowship awarded) SeaChange Video on Demand system training, Karachi, Pakistan (2007) APNIC (Asia Pacific Network Information Center) IRM I & II (Internet Resource Management) Training, Karachi (2005) Cuda 12000 (Bigband CMTS) DOCSIS 1.1 Training, Hong Kong (2002)

EDUCATION

Bachelor Sciences in Computer Science , University of South Asia,(2000)

CERTIFICATIONS

Project Management Professional (PMP) Oracle Certified Professional, Oracle Solaris 10 System Administrator Microsoft Certified Systems Engineer (MCSE), (Transcript ID 760047)

Juniper Networks (Certification ID JPR58085) o JNCIP-ENT (Enterprise Routing and Switching, Professional) | JNCIP-SEC (Security, Professional)

MPLS Design and Deployment Workshop at SANOG XIII, Lahore, Pakistan (2009)