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Hardware Sentry KM for PATROLInstallation Guide

SupportingHardware Sentry KM for PATROL©Version 1.6.00

April 2009

©

Contacting BMC Software

You can access the BMC Software Web s i te at http://www.bmc.com/. From this Web s i te, you can obta ininformation about the company, i ts products , corporate offices , specia l events , and career opportuni ties .

United States and Canada Outside United States and Canada

Address BMC Software, Inc.2101 CityWest Blvd. Houston TX 77042-2827

Telephone (01) 713 918 8800

Telephone 713 918 8800 or 800 841 2031

Fax (01) 713 918 8000

Fax 713 918 8000

Copyright 2006 BMC Software, Inc. or l i censors , as an unpubl i shed work. Al l rights reserved.

BMC Software, the BMC Software logos , and a l l other BMC Software product or service names are regis teredtrademarks or trademarks of BMC Software, Inc.

IBM is a regis tered trademark of International Bus iness Machines Corporation.

DB2 i s a regis tered trademark of International Bus iness Machines Corporation.

Oracle i s a regis tered trademark, and the Oracle product names are regis tered trademarks or trademarks ofOracle Corporation.

Al l other trademarks belong to thei r respective companies .

BMC Software cons iders information included in this documentation to be proprietary and confidentia l . Youruse of this information i s subject to the terms and conditions of the appl icable End User License Agreementfor the product and the proprietary and restricted rights notices included in this documentation.

Restricted Rights Legend

U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THECOPYRIGHT LAWS OF THE UNITED STATES. Use, dupl ication, or disclosure of any data and computer software bythe U.S. Government i s subject to restrictions , as appl icable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time.Contractor/Manufacturer i s BMC Software, Inc., 2101 Ci tyWest Blvd., Houston, TX 77042-2827, USA. Any contractnotices should be sent to this address .

2

Hardware Sentry KM for PATROL©Vers ion 1.6.00

Customer support

You can obtain technical support by using the Support page on the BMC Software Web site or by contactingCustomer Support by telephone or e-mail. To expedite your inquiry, please see "Before Contacting BMCSoftware."

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can

· Read overviews about support services and programs that BMC Software offers:

§ Find the most current information about BMC Software products

§ Search a database for problems similar to yours and possible solutions

§ Order or download product documentation

§ Report a problem or ask a question

§ Subscribe to receive e-mail notices when new product versions are released

§ Find worldwide BMC Software support center locations and contact information, including e-mailaddresses, fax numbers, and telephone numbers

Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web, call800 537 1813. Outside the United States and Canada, please contact your local support center for assistance.To find telephone and email contact information for the BMC Software support center that services yourlocation, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at http://www.bmc.com/support_home.

Before Contacting BMC Software

Before you contact BMC Software, have the following information available so that Customer Support canbegin working on your problem immediately:

· Product information

· product name

· product version (release number)

· l icense number and password (trial or permanent)

· Operating system and environment information machine type operating system type, version, and servicepack or other maintenance level such as:

§ PUT or PTF

§ system hardware configuration

§ serial numbers

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http://www.bmc.com/support_home



4Table of Contents


Table of Contents

.........................................................................................................................................5Installation in a Nutshell

.........................................................................................................................................6Supported Platforms & Requirements

.........................................................................................................................................9What's New

..........................................................................................................................................14What's Changed

..........................................................................................................................................15Enhancements and Corrected Problems

.........................................................................................................................................18Installing Hardware Sentry

..........................................................................................................................................18Migrating from Previous Versions

..........................................................................................................................................19Packages

..........................................................................................................................................19Licensing

..........................................................................................................................................19Trial Period

..........................................................................................................................................20Targeted Computers

..........................................................................................................................................20Setting up Hardware Sentry

..............................................................................................................................20License Keys

..........................................................................................................................................20Getting the BMC Software Installation Utility

..........................................................................................................................................21Installation Procedure

..............................................................................................................................27Extracting the Setup Files

..............................................................................................................................28Preloading Hardware Sentry

..............................................................................................................................28Tuning the PATROL Agent

.........................................................................................................................................29Uninstalling Hardware Sentry

.........................................................................................................................................33Index

5Installation in a Nutshell


Installation in a Nutshell1. Hardware Sentry is a KM for PATROL and therefore needs to be installed on every managed system with a

PATROL Agent, Consoles, Console servers and PATROL Central Web-edition.

2. The minimum version of PATROL required is 3.4.11

3. Install the vendor-specific instrumentation agents or system management tools on the managed systemsto be monitored prior to install ing the KM.

4. Download the product packages from BMC EPD or the Sentry Software Web site.

5. Download the latest BMC Software Installation Util ity from the BMC FTP site or from the Sentry SoftwareWeb site.

6. Store and uncompress the installation util ity and the product packages in the same folder

7. Click first on the installation util ity and then on the product package fi le and follow the installationwizard.

8. For optimal performance, configure PATROL agents to preload the Hardware Sentry KM…and you are allset to use Hardware Sentry.

http://www.sentrysoftware.net



6Supported Platforms & Requirements


Supported Platforms & RequirementsRequirements for managed systems

The BMC Software PATROL Agent must be installed, and its version should be at least 3.4.11. For HardwareSentry to collect information from a managed system, it requires specific instrumentation agents or systemmanagement tools to be present on the managed system.

Typical PlatformOperatingSystem

Required Instrumentation Layer &/or System Commandsor Tools

Dell PowerEdge MicrosoftWindows

Dell OpenManage Server Administrator, WMI

Dell PowerEdge Linux Dell OpenManage Server Administrator, Linux systemcommands, SmartMonTools

Fujitsu-Siemens BXBlade Servers

N/A Fujitsu-Siemens Management Blade

Fujitsu-SiemensPRIMERGY

MicrosoftWindows

Fujitsu-Siemens Serverview / Fujitsu-Siemens ServerView RAIDAgent / Promise FastTrack SNMP Agent / LSI GAM Server / LSIMegaRAID SAS SNMP Agent / LSI MegaRAID PowerConsole /Mylex GAM Server , WMI

Fujitsu-SiemensPRIMERGY

Linux Fujitsu-Siemens Serverview / Fujitsu-Siemens ServerView RAIDAgent / Promise FastTrack SNMP Agent / LSI GAM Server / LSIMegaRAID SAS SNMP Agent / LSI MegaRAID PowerConsole /Mylex GAM Server, Linux system commands, SmartMonTools

HP C-Class BladeSystem

MicrosoftWindows

HP Insight Management Agent + OA

HP C-Class BladeSystem Linux HP Insight Management Agent + OA

HP C-Class BladeSystem Solaris HP Insight Management Agent + OA + iLO

HP P-Class BladeSystem

MicrosoftWindows

HP Insight Management Agent

HP AlphaServer Tru64 HP Insight Management Agent

HP 9000 HP-UX HPU system tools

HP Integrity MicrosoftWindows


HP Integrity Linux HP Insight Management Agent

HP Integrity HP-UX HPUX system commands + MP/GSP

http://www.sentrysoftware.com/link.asp?topic=18



















Typical PlatformOperatingSystem

Required Instrumentation Layer &/or System Commandsor Tools

HP ProLiant MicrosoftWindows

HP Insight Management Agent, WMI

HP ProLiant Linux HP Insight Management Agent, Linux system commands,SmartMonTools

HP ProLiant Solaris HP Insight Management Agent

HP NetServer MicrosoftWindows

Toptools

HP SuperDome(Itanium)

MicrosoftWindows



Linux HP Insight Management Agent


HP-UX HP-UX system commands + MP/GSP

HP SuperDome (PA-RISC)

HP-UX HP-UX system commands + MP/GSP

IBM RS/6000, IBMpSeries, IBM eServer p5

IBM AIX IBM AIX system commands

IBM xSeries, IBMNetfinity

MicrosoftWindows

IBM Director Agent ,WMI

IBM xSeries, IBMNetfinity

Linux IBM Director Agent , Linux system commands, SmartMonTools

NEC Express5800 MicrosoftWindows

NEC ESMPRO Agent, WMI

NEC Express5800 Linux NEC ESMPRO Agent

Sun Fire (SPARC) Solaris Solaris system commands

Sun Fire (SPARC T1, T2) Solaris Solaris system commands + Sun ALOM card (Sun AdvancedLights-Out Management)

Sun Fire F12K, F15K,F20K, F25K

Solaris Solaris system commands + SMS util ities installed on the systemcontroller

Sun Fire Mx000 Solaris eXtended System Control Facil ity (XSCF)

Sun Fire (X64) Solaris Ipmitool, lsiutil

Sun Fire (X64) Linux Ipmitool, lsiutil

VMWare ESXI N/A WBEM































Generally server manufacturers furnish instrumentation agents and system tools for free and these are either foundon the CD-ROM provided with the server or, on the manufacturer’s web site. Unless mentioned otherwise, themanufacturer’s instrumentation agent must be installed on the monitored server for Hardware Sentry to functionproperly. For details on how to install the required instrumentation agent on the systems, please refer to theplatform-specific guides available on the Hardware Sentry page of the Sentry Software website.

For details on what hardware components are detected on each system, please see the Connectors & PlatformsReference Table in the Reference Guide and click the "Connector Name" applicable to your system/typical platform.

Requirements for console systems

The minimum version supported of the BMC Software PATROL Console is 3.4.11. Other console components(Console Server, PATROL Central, etc.) should be updated with the latest version available at the BMCSoftware EPD site.

http://www.sentrysoftware.net/downloadHardwareSentry.asp

9What's New


What's New

New Supported Platforms

Platforms Description

SAN Monitoring Starting with version 1.6.00, Hardware Sentry KM for PATROL isable to monitor external disk arrays, fiber switches and tapelibraries in a SAN (Storage Area Network).

The storage-dedicated “connectors” that were previously in aseparate package named “Storage Add-on for Hardware Sentry KMfor PATROL” are now bundled with the KM. There is no need toinstall a separate add-on in order to monitor storage deviceswith Hardware Sentry KM 1.6.00.

The purchase of a separate "Storage Monitoring" l icense ishowever sti l l required in order to monitor a storage device withthis version of Hardware Sentry KM.

Cisco MDS9000 Series SAN switches Discovers and monitors the enclosure and fiber-channel ports ofCisco SAN switches as well as the various environment sensors(temperatures, fans, power supplies, etc.) through the telnet orSSH interface.

Brocade and McData SAN switches Discovers and monitors the enclosure and fiber-channel ports ofSAN switches as well as the various environment sensors(temperatures, fans, power supplies, etc.). It relies on the SNMPprotocol and supports the Fibre All iance MIB (FCMGMT-MIB).

Support for Brocade and McData SAN switches was available inthe Storage Add-on for Hardware Sentry KM for PATROL version1.0.00.

SMI-S Compliant SAN Switches Discovers the enclosure and fiber-channel ports of SAN switchesas well as the various environment sensors (temperatures, fans,power supplies, etc.). It relies on the WBEM technology andsupports SMI-S compliant switches only.

Support for SMI-S compliant SAN switches was available in theStorage Add-on for Hardware Sentry KM for PATROL version1.0.00.

IBM DS3000 and DS4000 series disk arrays Discovers and monitors the physical disks, disk arrays, logicaldrives, batteries and fiber ports of IBM DS3000 and DS4000series disk arrays, as well as the various environment sensors(temperatures, fans and power supplies). The solution requiresthe SMCli util ity.

SMI-S Compliant disk arrays (HP, EMC,Hitachi, IBM)

Discovers the enclosure and the disks of SAN disk arrays, as wellas the storage pools and storage volumes. It wil l also discoveryand monitor the FC ports of the array and the various

10What's New



environment sensors when available (temperatures, fans, powersupplies, etc.). It relies on the WBEM technology and supportsSMI-S compliant disk arrays only.

Support for SMI-S compliant disk arrays was available in theStorage Add-on for Hardware Sentry KM for PATROL version1.0.00.

NetApp Filers Discovers and monitors the enclosure, the disks, aggregates, fiberand Ethernet ports of NetApp disk arrays (fi lers) as well as thevarious environment sensors (temperatures, fans, powersupplies, etc.). It relies on the SNMP protocol.

Support for NetApp Filers was available in the Storage Add-on forHardware Sentry KM for PATROL version 1.0.00.

Note: Additional performance and statistics information is providedwith the new NetApp Filers KM for PATROL released at the sametime as Hardware Sentry KM for PATROL 1.6.00.

DataDirect Networks (DDN) disk arrays Discovers and monitors the physical disks of a DDN disk array aswell as the various environment sensors (temperatures, fans,power supplies) based on the disk array SNMP Agent.

SMI-S Compliant Tape Libraries Discovers the enclosure of a storage l ibrary as well as itsspecialized devices: tape drives, cartridges, media changers, etc..It wil l also discovery and monitor the FC ports of the array andthe various environment sensors when available (temperatures,fans, power supplies, etc.). It relies on the WBEM technology andsupports SMI-S compliant tape l ibraries only.

Support for SMI-S compliant tape l ibraries was available in theStorage Add-on for Hardware Sentry KM for PATROL version1.0.00.

Quantum and ADIC tape libraries Discovers and monitors the status of tape drives, mediachangers, fiber ports and environment sensors in Quantum andADIC tape l ibraries through the Quantum/ADIC SNMP agent.

StorageTek LSeries and StreamLine TapeLibraries

Discovers and monitors the status of tape drives, mediachangers, fiber ports and environment sensors in StorageTekLSeries and StreamLine (SL) tape l ibraries through their SNMPagent.

This new version adds the tape l ibrary serial number, IP Address,Ethernet Address as well as robotics and cleaning cartridgemonitoring to the LSeries tape l ibraries.

Support for StorageTek LSeries and StreamLine tape l ibraries wasavailable in the Storage Add-on for Hardware Sentry KM forPATROL version 1.0.00.

IBM 3584 (TotalStorage 3xxx) TapeLibraries

Discovers and monitors the status of tape drives, mediachangers, fiber ports and environment sensors in IBM 3584(TotalStorage 3xxx) tape l ibraries through their SNMP Agent.

11What's New



IBM Director 6.10 Agent Updated connectors to support the IBM Director 6.10 agent.

SMI-S Compliant HBA cards (Emulex,QLogic)

Discovers the HBA adapters in a server. It relies on the WBEMtechnology and supports SMI-S compliant HBAs only.

Support for SMI-S compliant HBA cards was available in theStorage Add-on for Hardware Sentry KM for PATROL version1.0.00.

HBA cards in IBM AIX systems Provides hardware status information for the fiber channel HBAcards on IBM AIX systems.

Sun Blade Chassis (6000 and 8000 series) Discovers and monitors the hardware components in Sun bladeshared enclosures through the CMM SNMP Agent or SSH interface.

Sun Blade servers Discovers and monitors the hardware components in Sun bladeservers through their ILOM out-of-band management card (SNMPor SSH).

HP BladeSystem Discovers and monitors the HP BladeSystem shared enclosure,the environment sensors, the integrated switches and the statusof the installed blades. It relies on the telnet or SSH interface ofthe HP On-board Administrator management card.

Support for HP BladeSystem was already available in previousversion based on the SNMP agent of the HP BladeSystem. Thetelnet/SSH-based solution provides more detailed informationabout the hardware components.

Sun servers running Windows Gives environmental information (temperatures, fans, etc.) onseveral IPMI-enabled Sun servers through the ipmitool util ity andthe Microsoft IPMI driver.

Sun servers running pre-2003R2 Windowsversions

Gives environmental information (temperatures, fans, etc.) onseveral IPMI-enabled Sun servers through the ipmitool util ity andthe ISM IPMI driver.

SAS RAID controllers in HP-UX systems Monitors the SAS disks behind a hardware RAID controller on HP-UX systems.

LSI SAS MegaRAID disk controllers Provides disk monitoring through the LsiLogic MegaRAID SASSNMP sub-agent which supports older and newer LSI MegaRaidSAS RAID controllers.

LSI Util (Windows) Provides information about physical disks and volumes of LSILogic SAS RAID controllers through the lsiutil uti l ity on WindowsSystems.

Hardware RAID Controllers in Sun Servers Discovers and monitors the physical disks behind a hardwareRAID controller in a Sun Solaris system.

Tape Drives in Sun Servers Discovers and monitors the errors encountered by the tape driveson Sun Solaris systems.

12What's New



Memory Modules in IBM AIX systems Discovers and monitors each memory module in IBM RS/6000,pSeries, eServer p5 and p6 servers. Also monitors the memoryerrors as reported by the memory controller.

IBM Director Agent version 6.10.x All 6.10.x versions of the IBM Director Agent are now fullysupported. Note: the internal version number of IBM DirectorAgent 6.10 is actually 5.20.31.

HP ProLiant The WMI interface of the HP Insight Management Agents is nowsupported. Hardware Sentry KM no longer requires the SNMPlayer to communicate with the HP Insight Management Agents inorder to monitor an HP ProLiant system.

When both the WMI and SNMP interfaces are available,Hardware Sentry KM automatically selects the SNMP interface asit consumes less system resources and is more firewall-friendly.

Sun Solaris Processors The psrinfo-based connector (MS_HW_SunPsrinfo.hdf) discoversand monitors the processors on Sun Solaris systems.

Sun Solaris Servers On Sun Solaris servers able to report this information, HardwareSentry KM discovers the LEDs of the server (seen outside but alsoinside the chassis) and reports their status (on, off or blinking).An alert is triggered if a LED reports an internal failure.

New Features

New Classes

To better represent the hardware components of servers and storage devices, new classes have been created:

· MS_HW_TAPEDRIVE, representing tape drives

· MS_HW_LED, representing LEDs

· MS_HW_CPUCORE, representing individual cores in a physical CPU package

· MS_HW_ROBOTICS, representing robotic mechanisms, l ike media changers in a tape l ibrary

· MS_HW_BATTERY, representing batteries in disk controllers and on motherboards.

Some hardware components that used to be presented with the MS_HW_OTHERDEVICE generic class inprevious versions of Hardware Sentry KM now use the appropriate class.

Network and Fiber Traffic Monitoring

New parameters have been added to the MS_HW_NETWORK class to monitor the traffic on Ethernet and fiberports:

· ReceivedBytesRate

· TransmittedBytesRate

· ReceivedPacketsRate

· TransmittedPacketsRate

13What's New


· BandwidthUtil ization

Network and Fiber Traffic Report

A new report is available on demand through the KM Commands to visualize the traffic on the different portsof a system (server or fiber switch). The report is displayed as a multi-parameter graph in the PATROLConsole and it shows the total amount of data in gigabytes that were received and transmitted by each porton an hourly or daily basis.

Energy Usage Report

The electricity consumption monitoring, already present in version 1.5.01, has been greatly improved in twoways:

· When the managed system is not able to report its power consumption, Hardware Sentry KM evaluates itbased on the type of the discovered internal parts of the system and their activity.

· A new report is available on demand through the KM Commands to visualize the energy usage of thesystem in kWh (kilowatts hour) over several days, on an hourly or daily basis.

Unallocated Disk Space Monitoring

A new “UnallocatedSpace” parameter has been added to the MS_HW_LOGICALDISK class to represent the diskspace in storage pool available for allocation for a server. This parameter is available only when monitoringa disk array.

Capacity Report

A new class has been added to report various capacity and sizing metrics of the managed system:

· CPUCount, reports the number of physical processors (not counting cores)

· MemorySize, reports the total size of physical memory

· PhysicalDiskSize, reports the total size of all physical disks

· LogicalDiskSize, reports the total size of volumes handled by the disk controllers

· UnallocatedDiskSpace, reports the total amount of free space available on the disks (only on diskarrays)

· PowerConsumption, reports the power consumption (in Watts) of the system

· ConnectedPorts, reports the number of Ethernet and fiber connected ports

E-mailing Alerts

A new “Alert Action” type has been added which lets you alert administrators of a hardware failure by email.The content of the email contains details about the encountered problem and is fully customizable.

14What's New


What's Changed

Monitoring of a SMI-S Compliant Device through a “Proxy” Agent

Some SMI-S compliant devices actually require the installation of an SMI-S Agent on a separate server orworkstation. This SMI-S Agent connects to the managed disk arrays or fiber switches and reports the status ofthese devices to SMI-S client, as Hardware Sentry KM for PATROL. Such SMI-S Agent, installed on a separatesystem, is sometimes called a “proxy” agent.

In version 1.5.01 of Hardware Sentry KM for PATROL with version 1.0.00 of the former Storage Add-on, themonitoring of a disk array or fiber switch through an SMI-S “proxy” agent was performed as if the hardwarecomponents of the managed device were actually located on the “proxy” system.

This is no longer the case. Starting with version 1.6.00, the monitoring of an external disk array or fiberswitch through an SMI-S “proxy” agent requires a manual configuration of the KM.

By default, Hardware Sentry KM for PATROL 1.6.00 will discover and monitor the hardware components of thelocal system it is running on only.

Use the “Add a Remote System or an External Device” wizard to make Hardware Sentry KM leverage the localSMI-S “proxy” agent and monitor the external devices as reported by the “proxy” agent. Please refer to theUser Guide for more information about this procedure.

IBM ServeRAID Controllers

The connector dedicated to the monitoring of IBM ServeRAID controllers in IBM xSeries servers through theIBM ServeRAID Manager Agent has been renamed to “SMI-S Compliant RAID Controller”. It covers all IBMServeRAID controllers (from LSI and Adaptec) as well as the HP SmartArray controllers through the WMIinterface of the HP Insight Management Agents.

Monitoring Network Interfaces through SNMP MIB-2

When available, Hardware Sentry KM now leverages the SNMP MIB-2 layer of the system in order to gatherthe status and traffic information about the network cards. Depending on the platform the advantages arediverse. On Windows systems, this avoids the use of WMI which is more resource-intensive and much moredemanding at the firewall level. It also provides more information on the network traffic. On Solaris andLinux systems, it avoids the need for the root account in order to gather all of the network-relatedinformation.

Illegal Requests on Sun Solaris

On Sun Solaris servers, “Il legal Requests” are no longer reported by the ErrorCount parameter of the physicaldisk class. Il legal requests were often triggered by the regular use of Sun Solaris util ities l ike sysinfo and SunExplorer and actually caused by a bug in a Sun driver. As “Il legal Requests” are part of the “Soft Errors”category reported by the Solaris kernel and to avoid false alerts being triggered, choice has been made tostop reporting about these errors.

15What's New


Sun “Cool Threads” (SPARC T1/T2-based servers, CMT, sun4v)

On “sun4v” systems (Sun SPARC T1/T2-based servers) with the appropriate firmware level, the monitoring isdone with the “prtpicl”-based connector and no longer requires the root privileges to execute Sun Explorer’ssnapshot command.

Enhancements and Corrected Problems

The following problems were reported in earlier releases and have been corrected in this release:

Enhancements Description

Network and Fiber Link Monitoring In order to better monitoring the l ink state of an Ethernet or fibercard, two parameters have been added to the MS_HW_NETWORKclass:

· LinkSpeed

· DuplexMode

The LinkSpeed parameter reports the speed of the l ink inMegabits per second and triggers a warning when the l ink getsslower than previously negotiated.

In the same way, the DuplexMode parameter triggers a warningwhen a full-duplex l ink switches to half-duplex mode.

The behavior of the LinkStatus, LinkSpeed and DuplexMode canbe altered in the KM settings.

Processor Clock Speed Monitoring As the processor clock speed can vary over time, a new“CurrentSpeed” parameter has been added to the MS_HW_CPU,representing the current clock speed of the processor inmegahertz.

The CurrentSpeed parameter can often be directly l inked to theprocessor time usage and power consumption of the system.

Dell PowerEdge servers The actual location of processors and memory modules is muchbetter exposed to the administrator, which will greatly help thereplacement in case of a failure.

Physical disks and volumes provides more information that helpthe administrator understand which component of part of thesystem is impacted in case of a failure (which disk belongs towhich volume, name of the volumes as exposed to the operatingsystem, etc.).

The DELL Service Tag number is exposed at the level of theenclosure object, as well as the URL where to download driversand updates for the system. This greatly facil itates the update ofthe servers.

The power consumption of most recent DELL servers (starting

16What's New


Enhancements Description

with the “x9xx” series) is properly reported.

Automatic ErrorCount Acknowledgementand Reset

It is now possible to configure the KM to automatically reset tozero and acknowledge the alerts on the ErrorCount parameters(which kept increasing otherwise and stayed in alarm).

Alert auto-acknowledgment can be configured to be executedafter 1 minute, 1, 6 or 24 hours after the alert is triggered.

Non-Sun Disks in Sun servers There is no longer the need to manually pre-select the "SunSolaris - Non-Sun Disks" connector on Sun Solaris systemswhere there are no Sun-labeled disks.

Locating Disks in an HP EVA Disk Array Physical disks in the HP EVA disk arrays can now be easilyidentified (either in the “Hardware Health Report” which isgenerated when a failure is detected, or in the “IdentifyingInformation” field of the Infobox of the corresponding physicaldisk instance in the PATROL Console).

Corrected Problems Description

Network cards on Windows systems Non-real Ethernet adapters are now properly excluded from themonitoring (WAN instances, Packet Scheduler Miniport, etc.).

IBM ServeRAID Controllers The monitoring of IBM ServeRAID controllers has been optimizedand made more robust.

Fiber-attached disks in Sun Solaris systems Internal fiber-attached disks marked as ssd0, ssd1, etc. were notproperly discovered and monitored on Sun Solaris systems.

Disks in IBM AIX systems On IBM AIX systems, the removal of a disk wasn't properlydetected and the Status parameter of the corresponding physicaldisk instance stayed in OK. The detection of the actualavailabil ity of the physical disks is performed through a readtest, which requires root privileges. Therefore, in order to havefull monitoring of the disks on IBM AIX systems, root credentialsare now required, or sudo needs to be configured to allow thePATROL Agent account to run the /usr/bin/dd command.

HP StorageWorks SCSI-attached ExternalDisk Arrays

In some cases, HP/Compaq StorageWorks SCSI-attached externaldisk arrays were not discovered.

EMC Clariion and Symmetrix Disk Arrays Status of devices in EMC Clariion and Symmetrix disk arrays isno longer reported as “Unknown”.

Disk Failure Prediction in HP ProLiantServers

On HP machines, predicted failure alerts for disks weresometimes either not reported, or incorrectly reported on thestatus parameter.

Sun X86 servers “ASPEED”-labeled enclosures are now be ignored when usingipmitool in favor of the machine’s true enclosure name.

Dell OpenManage Storage Manager In some cases, the status of physical and logical disks was notproperly reported. The Hardware Sentry connector has been

17What's New


Corrected Problems Description

fixed.

HP-UX servers Updated connectors improves the monitoring of all types of HP-UX servers:

· Adds support for a broader range of MP and GSP cards

· Adds information collection for disks and volumes of SASMGRmanaged disks

· Fixes connection and disconnection issues with MP and GSPcards

· Fixes an issue where devices were wrongly reported asmissing

· Fixes performance issues with disk monitoring

· Fixes processor discovery on some Itanium systems

PATROL Agent 3.7.xx A bug in the PATROL Agent version 3.7.10, 3.7.20, 3.7.30 and3.7.40 prevented Hardware Sentry KM from working whenPATROL Consoles were connecting to the agent with a restrictedprivilege account. Depending on the connection account used bythe PATROL Consoles, several symptoms could be observed:Hardware Sentry KM failed to use sudo to execute commandsthat require root privileges, Hardware Sentry KM failed toinitialize and couldn’t load the connector fi les, Hardware SentryKM couldn’t write a debug fi le, etc.

Images in the GUI in PATROL Central Pictures and i l lustrations were not properly displayed in certainwizards and configuration windows in PATROL Central (bothWindows and Web Editions).

18Install ing Hardware Sentry


Installing Hardware SentryThis section gives you details to help you get ready to install Hardware Sentry. It tells you where to obtain theproduct packages, and helps you understand all the prerequisites to be met before installation in order toensure an optimal functioning of the KM.s chapter.

Migrating from Previous Versions

On PATROL Agents

Only one version of Hardware Sentry can be installed on a PATROL Agent, therefore, a previous installation ofHardware Sentry will be overwritten by the latest version.

No specific migration operation is required (you do not need to uninstall the previous version of HardwareSentry first). Upon startup, Hardware Sentry will take the necessary action to complete the migration(migrating configuration variables if needed).

On PATROL Consoles (Classic)

Just as for PATROL Agents, only one version of Hardware Sentry can be installed on a PATROL Console(Classic). Logically, this could cause problems if a PATROL Console is connected several PATROL Agents withdifferent versions of Hardware Sentry.

However, with this latest version of Hardware Sentry on the PATROL Console, you will be able to connect toAgents with previous versions of Hardware Sentry seamlessly. All you need to ensure is that the PATROLConsole has a more recent version than that on the PATROL Agents.

In any case, it is essential to update the console profiles to include the new Hardware Sentry classes. To dothis:

Load MS_HARDWARE_SENTRY1.kml file in the PATROL Console

This will add the two new connector-related classes. If you do not load the new classes in the console,Hardware Sentry will not work properly, that is, you will not be aware when a hardware agent used byHardware Sentry has failed.

Avoid the use of the "Developer" connection type in the PATROL Console. Never use the "Commit KMs" feature ofthe PATROL Console, especially when you deal with several versions of the same KM in your environment.

On Console Server, PATROL Central - Web Edition

As Console Server and PATROL Central can manage several versions of the same KM, you can installHardware Sentry 1.4x, 1.3x, 1.2x and 1.1x side-by-side on the same Console Server. Console Serverautomatically uses the appropriate version of the KM depending on what is running on the displayed agent.

However, it is sti l l essential to update the console profiles to include the new Hardware Sentry classes. Toachieve this:



Load the MS_HARDWARE_SENTRY1.kml file in the profile.

This will add the two new connector-related classes. If you do not load the new classes in the profile,Hardware Sentry will work almost properly except that the profile will not be aware when a hardware agentused by Hardware Sentry has failed.

PackagesThe Hardware Sentry packages are available on the BMC Software Web site and the Sentry Software Web site.

There are two packages, each of which can be used to install Hardware Sentry on every PATROL component(Agent, Console, etc.):

· For Windows systems: mshw_WINDOWS_1500.exe

· For UNIX and Linux systems: mshw_UNIX_1500.tar

Each package can be used to install Hardware Sentry on every PATROL component: Agent, Console, ConsoleServer etc.

The Hardware Sentry packages are designed for use with the BMC Software Installation Utility (formerly knownas Thorium). They need to be merged with the latest available version of the BMC Software Installation Utility.Please see instructions.

Licensing

You need to purchase a l icense in order to use Hardware Sentry KM for PATROL. The KM is available inseveral l icensed packages.

To monitor the hardware of servers, you need one of the following licensed products:

· BMC Performance Manager for Hardware

· Sentry Software Monitoring for BMC Performance Manager – Hardware Monitoring

These products are l icensed per CPU (physical processor) of the monitored systems.

To monitor the hardware of storage devices, you need the following licensed product:· Sentry Software Monitoring for BMC Performance Manager – Storage Monitoring

This product is l icensed per device connected to the SAN.

Trial Period

You can install and use the product for a 30 day trial period without purchasing a l icense. To enable the trialperiod, you do not need any temporary password or l icense key since Hardware Sentry KM for PATROL doesnot have any l icense key mechanism. However, by using the product without a purchasing a l icense, you arestil l bound to its l icense terms which require you to uninstall the product at the end of the 30 day trial periodif you choose not to purchase the corresponding l icense.

http://www.bmc.com/

http://www.sentrysoftware.net/



Targeted Computers

Like most Knowledge Modules for PATROL, you need to install Hardware Sentry on the following componentsof your PATROL architecture:

· Every managed system with a PATROL Agent

· Every PATROL Console (Classic) that will show hardware-related information and alerts

· The Console Server

· PATROL Central – Web Edition

Setting up Hardware Sentry

This section describes the installation procedure for Hardware Sentry on any PATROL component (Agents,Consoles, Console Server, etc.). As the setup is based on the BMC Software Installation Util ity, this procedureapplies to all operating systems supported by Hardware Sentry.

Although not covered by this section, the installation through the Distribution Server is fully supported.Please refer to the Distribution Server documentation for a detailed description of the deployment procedure.Important Ensure that you have already installed the platform-specific hardware agents on the systems,before you install the KM.

License Keys

Hardware Sentry KM for PATROL does not require any l icense key in order to work.

Getting the BMC Software Installation Utility

In order to install Hardware Sentry, you need the latest version of the BMC Software Installation Util ity. Youcan download the latest Installation Util ity from the BMC Software EPD (electronic product download) from: https://webapps.bmc.com/signon/content/logon.jsp on the BMC Software Website, or from the HardwareSentry download page on the Sentry Software Website

Choose the appropriate package depending on the platform you plan to install Hardware Sentry:

· For UNIX/Linux systems: ins_ALL_<version>.tar

· For Windows systems: ins_WINDOWS_<version>.exe

The packages are valid for all the PATROL components: Agent, Console, Console Server, etc.

Place the Installation Util ity package in the same folder as the Hardware Sentry packages.

https://webapps.bmc.com/signon/content/logon.jsp





Installation Procedure

Install ing Hardware Sentry is an automated process managed by a wizard. The wizard goes through thenecessary steps to install Hardware Sentry and all fi les associated with it. You are simply prompt for theproduct's folder location and the product/components to install.Browse to the bmc_products folder wherethe fi les have been extracted (both Hardware Sentry and the Common Installer).

· On Windows: Launch the setup.exe program.

· On UNIX: Launch the setup.sh script

On the more recent versions of Windows XP and Windows 2003, you may get this security alert dialog:Windows detected that the BMC Software Installation Util ity is l istening on the 50001 port.

To install Hardware Sentry KM for PATROL

1. Allow the perl.exe program listen on this port: Click Unblock.

Installation Wizard - Step 1: Windows Security Alert

2. The welcome screen of the installer appears. Click Next to continue.



Installation Wizard - Step 2: Welcome

3. Read the l icense agreement, cl ick the Accept option and then click Next to continue.

Installation Wizard - Step 3; Reviewing Licence Agreement

4. Select Install the products on this computer now and click Next to continue.



Installation Wizard - Step 4: Selecting Installation Options

5. Specify the BMC Software products folder. See the BMC Software documentation for more informationabout the BMC Software products folder. Click Next to continue.

Installation Wizard - Step 5: Selecting the Installation Directory

6. Select Default. Install ing Hardware Sentry does not require any customization. Click Next to continue.



Installation Wizard - Step 6: Selecting an Installation Type

7. Select Managed System to install Hardware Sentry on a PATROL Agent.Select the Console Systems role to install Hardware Sentry on a PATROL Classic Console.Select Common services to install Hardware Sentry on the Console Server or on PATROL Central – WebEdition.Click Next to continue.

Installation Wizard - Step 7: Selecting Roles



Select as many options at required.

8. Check the Hardware Sentry KM for PATROL box to install the KM (it should be selected by default). ClickNext to continue.

Installation Wizard - Step 8: Selecting Products and Components

9. Review the installation parameters and click Start Install to launch the installation procedure.

Installation Wizard - Step 9: Reviewing Installation Options



10. The setup program displays the actions performed and indicated the percentage of completion. Once theinstallation complete, cl ick Next the view the installation results.

Installation Wizard - Step 10: Installation Status

11. The wizard displays the installation results.Click View Log to display a detailed log of the installation procedure. Click Next and then Finish to exitthe setup program.

Installation Wizard - Step 11: Installation Results

12. Click the Finish button to complete and close the installation wizard.



Installation Wizard - Step 12: Completing and closing the Installation Wizard

A Help button in available at each step of the procedure. Click to display the installation online help. The Exit buttonallows you to stop the installation procedure.

Extracting the Setup Files

On Windows

The packages for Windows are to be extracted in the consecutive order:

1. First, double-click the BMC Installation Util ity: ins_Windows_<version>.exe

2. Next, double-click the Hardware Sentry package: mshw_Windows_1500.exe

The packages extract themselves into a subfolder named bmc_products.

On UNIX/Linux

The packages for UNIX/Linux are to be extracted with the tar util ity:

1. First, double-click the BMC Installation Util ity: tar xvf ins_ALL_<version>.tar

2. Next, double-click the Hardware Sentry package: tar xvf mshw_UNIX_1500.tar

The fi les are extracted into a sub-directory named bmc_products.



Preloading Hardware Sentry

For optimal operation of Hardware Sentry, it is strongly recommended that you configure the PATROL Agent topreload the KM. This means that the PATROL Agent will automatically load Hardware Sentry upon startup andwill not wait for a console requesting the KM.

To do this:

1. Set the /AgentSetup/preloadedKMs configuration variable of each PATROL Agent where Hardware Sentryhas been installed.

To set a configuration variable, use either of the following options: PATROL Configuration Manager (PCM),wpconfig.exe for Windows or xpconfig for UNIX/Linux. Please refer to the BMC Software PATROLdocumentation for detailed information on these tools.

/AgentSetup/preloadedKMs is a comma-separated l ist of KM files or KM lists that are to be loaded by theagent upon startup. Basically, it looks l ike the following:

EVENT_MANAGEMENT.kml,NT_PERFMON_WIZARD.kml,NT_BASE.kml,AS_EVENTSPRING.kml

2. Add MS_HARDWARE_SENTRY1.kml to this l ist as shown below and then apply the configuration:

EVENT_MANAGEMENT.kml,NT_PERFMON_WIZARD.kml,NT_BASE.kml,AS_EVENTSPRING.kml,MS_HARDWARE_SENTRY1.kml

Tuning the PATROL Agent

There is no need to tune the infinite loop detection mechanism of the PATROL Agent. Changes have been madein Hardware Sentry (since version 1.3.00) to avoid this error message as well as any side effects.

29Uninstall ing Hardware Sentry


Uninstalling Hardware SentryUninstall ing Hardware Sentry is an automated process managed by a wizard. The wizard goes through thenecessary steps to remove Hardware Sentry and all fi les associated with it. You are simply prompt for theproduct's folder location and the product/components to uninstall.

To uninstall Hardware Sentry

1. Locate the Uninstall folder under the BMC products directory (typically under C:\Program Files\BMCSoftware, or /opt/bmc):

§ On Windows systems, launch uninstall.exe

§ On UNIX, launch uninstall.sh

Un-installation Wizard — Welcome Step

2. Specify the BMC Software products folder. See the BMC Software documentation for more informationabout the BMC Software products folder.



Un-installation Wizard — Specifying folder

3. To uninstall the KM, select Hardware Sentry KM for PATROL.

Un-installation Wizard — Selecting Products and Components Directory

4. Click Start Uninstall to run the un-installation program.



Un-installation Wizard — Reviewing Selected Products & components and start uninstalling

5. A page displays the l ist of products/components processed and the percentage of completion. Click Nextto continue.

Un-installation Wizard — Status

6. A page displaying SUCCESS indicates that Hardware Sentry KM for PATROL is now uninstalled.



Un-installation Wizard — Uninstall Results

33Index


Index

- A -Adaptec 6

Adaptec AAC-based RAID 6

Adaptec DPT-based RAID 6

Adaptec Storage Manager 6

Adaptec Storage Manager Browser Edition 6

Agent 6, 18, 19, 20, 28

Architecture 20

AS_EVENTSPRING.kml 28

- B -BMC Software 6, 19, 20, 21, 28

BMC Software FTP site 6, 20

BMC Software Installation Util ity 19, 20, 21

BMC Software PATROL 6, 28

BMC Software PATROL Console 6

- C -Classic Console 21

comma-separated l ist 28

KM 28Commit KMs 18

Common 21

Common Installer 21

Compaq 6

Component 6, 19, 20

Configuration Variables 28

Console Server 6, 18, 19, 20, 21

Console Systems 21

Controllers 6

Corrected problems 15

- D -Default 21

Dell 6

Dell OpenManage Server Administrator 6

Dell PowerEdge 6

Detect 21

Developer 18

- E -Enhancements 15

Environment 18

EServer p5 6

EVENT_MANAGEMENT.kml 28

Extracting the setup fi les 27

- F -Ftp 20

Ftp.bmc.com 20

Fujitsu-Siemens 6

Fujitsu-Siemens Primergy 6

Fujitsu-Siemens Serverview 6

- H -Hardware 6, 18, 19, 20, 21, 28

Hardware agents 6, 18

Hardware Sentry 18, 19, 20, 21, 28

HP 6

HP AlphaServer 6

HP Insight Management Agent Agent 6

HP Instant TopTools 6

HP NetServer 6

HP-UX 6

- I -IBM 6

IBM AIX 6

IBM Director 6

IBM Director Agent 6

IBM RS/6000 6

IBM xSeries 6

Improvements 15

Ins_ALL_7520.tar 20

ins_ALL_7551.tar 20

UNIX/Linux 20Ins_WINDOWS_7520.exe 20, 27

ins_WINDOWS_7551.exe 20, 27

Windows 20Install 6, 18, 19, 20, 21, 28

Install ing Hardware Sentry 18, 19, 20, 21

34Index


Intrumentation 6

- K -KM

comma-separated l ist 28Knowledge 20

- L -License 19, 21

License keys 20

Licensing 19

Linux 6, 19

listening 21

50001 21LSI Logic MegaRAID 6

LSI Logic PowerConsole 6

LSI Logic/Mylex RAID 6

- M -Managed System 6, 20, 21

Microsoft 6

Microsoft Windows 2000 6

Microsoft Windows 2000 Service Pack 6

Microsoft Windows 2003 6

Microsoft Windows NT 4.0 6

Microsoft Windows NT 4.0 Service Pack 6

Microsoft Windows XP 6

Migrating from previous versions of HardwareSentry 18

Modules 20

MS_HARDWARE_SENTRY1.kml 18, 28

Mshw_ntx86_1300.exe 19, 27

Mshw_unix_1300.tar 19

mshw_unix_1400.tar 19

mshw_WINDOWS_1301.exe 27

mshw_WINDOWS_1400.exe 19

Mylex 6

Mylex GAM Server 6

- N -NEC 6

NEC ESMPRO 6

NEC Express5800 6

Netfinity 6

NT_BASE.kml 28

NT_PERFMON_WIZARD.kml 28

- P -package depending 20

Packages 19, 20, 27

PATROL Agent 6, 18, 20, 21, 28

Tuning 28PATROL architecture 20

PATROL Central 6, 18, 20, 21

PATROL component 19

PATROL Configuration Manager 28

PATROL Consoles 18, 20

PCM 28

Perl.exe 21

Preload 28

Previous versions 18

Proliant 6

PSeries 6

- R -RAID 6

RedHat Enterprise Linux 2.1 6

Requirements 6

- S -Security 21

Sentry Software Web site 19

Service Pack 6

Setup fi les 27

Extracting 27Setup.exe 21

Setup.sh 21

subfolder 27

Sun 6

Sun Solaris 6

Support 6

SUSE/Novell Linux 6

- T -Targeted computers 20

Thorium 19

35Index


Trial period 19

Tru64 6

Tru64 UNIX 6

Tru64 UNIX 4.0f 6

Trying Hardware Sentry KM for PATROL 19

Tuning 28

- U -Uninstall 18

Uninstall Hardware Sentry 29

UNIX 19, 21

UNIX/Linux 20, 27, 28

ins_ALL_7551.tar 20

- V -VBScript 6

- W -WBEM 6

Web 18, 19, 20, 21

Web Edition 18, 20, 21

What's changed 14

What's New 9

Windows 19, 20, 21, 27

Windows 2003 21

Windows Management 6

Windows Management Intrumentation 6

Windows Scripting Host 6

WMI 6

WPCONFIG.EXE 28

WSH 6

- X -Xpconfig 28

About BMC® SoftwareBMC Software, Inc. NYSE:BMC, is a leading provider of enterprise managementsolutions that empower companies to manage their IT infrastructure from abusiness perspective. Delivering Business Service Management, BMC Softwaresolutions span enterprise systems, applications, databases, and servicemanagement. Founded in 1980, BMC Software has offices worldwide and fiscal2004 revenues of more than $1.4 billion. For more information about BMC

Software, visit www.bmc.com.

About Sentry Software™Sentry Software, a strategic Technology Alliance Partner of BMC Software,provides key monitoring solutions specifically designed to expand thecapabilities of BMC Performance Manager, thus enabling up to 100% coverage ofany infrastructure. Sentry Software specializes in single solutions for multi-platform monitoring of hardware, custom applications or any IT component, andblackout windows. Sentry Software products are deployed in 45 countries acrossthe globe and lead the list of BMC Software’s third-party product sales. For more

information about Sentry Software, please visit www.sentrysoftware.net.

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