Happy Clients, Happy Life!

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Happy Clients, Happy Life! with Lanny Geffen Presented on September 18 2014 at FITC's Web Unleashed Toronto 2014 More info at www.fitc.ca Some say they have the perfect job if it wasnt for the clients! Projects full of promise, spiral into a nightmare of scope creep, crazy deadlines and missed expectations woah! Its time to get along. This talk is about tools, strategies, stories and morale-building encouragement that will give you the tools to cope with scope, deal with delays, build to budget and thrive in a world where clients matter. OBJECTIVE Provide tools and insights that will last your entire career, helping you build fruitful relationships with clients and keep your sanity too. TARGET AUDIENCE Just about anyone who works with clients in any role (and everyone does in one way or another). FIVE THINGS YOULL LEARN How to manage expectations with client Techniques to address common project problems Best practices for your team How to maintain a good relationship and recurring revenue How to prevent problems in the first place

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<ul><li> 1. HAPPY CLIENTSHAPPY LIFELANNY GEFFENA</li></ul> <p> 2. CLIENTS ARE TOUGH@lgeffen 3. NO EASY FIXES 4. DONT LOSEYOUR SHIRT 5. YOU 6. CLARITY 7. PROMISES 8. !SETTING TARGETS 9. LEARN THEIR BUSINESS DEFINE THEIR GOALS AND BARRIERS SYNTHESIZE WHAT YOUVE LEARNED 10. EXPECTATIONS 11. NOT GONNAHAPPEN 12. SCOTTY KNOWSCLIENT MANAGEMENT 13. SCOPE CREEP 14. TIME = MONEY 15. BEFORE!AFTER 16. PRESENTYOUR WORK 17. DO YOU LIKE IT? 18. @#$%&amp;! 19. RECAP GOALS AND BARRIERS SHOW THE RATIONALE DOES IT VALIDATE 20. FOLLOW THROUGH 21. TAKE AWAYS: SET TARGETS MANAGE EXPECTATIONS REMEMBER: TIME = MONEY SHAPE YOUR FEEDBACK FOLLOW THROUGH 22. Thanks to:Kurt Krumme@burtbrumme!Mattel, Hasbro, George Lucas,Charlie Brown, and the Muppets. 23. QUESTIONS?Follow me: @lgeffenlanny@onemethod.comWere hiring </p>