hany said cv pack (2)
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CURRICULUM VITA
Hany Said
Hany Said Cairo, Egypt | +201203059929 | [email protected]
Dear Sir/ Madam,
I am an accomplished retail operator; experienced in a variety of management roles at store,
area, regional and Head office level. With over 12 years business leadership experience,
managing multi-million pounds high profile businesses, consistently delivering KPI’s and
organisational improvement through the protection of the brand.
My responsibilities have included full P&L accountability, retail operations & general
management, business planning, budgeting, marketing, minimising shrinkage, management
and staff recruitment, cost controls and people development.
I am looking for a senior position in retail/operations management where my experience,
accomplishments and professionalism will allow me to establish quality, deliver results,
develop the business and own self.
Possessing the intellect, ambition, energy and motivation needed to drive businesses forward
plus the ability to lead and motivate multicultural teams to deliver exceptional results. I thrive
on challenges, delivering and exceeding targets, and my own personal skills being improved
and developed.
I am currently Operations Manager – Starbucks (Egypt), responsible for the operational
performance, growth and concept development of 35M USD business across an expanding 35
Starbucks stores in Egypt market. Accountable for the market P&L, spearheading the delivery
of the business plan: profit and expansion targets. Leading, engaging and motivating 390 staff
members. Accountable, through a team of district managers, for store operations, employee
development and visual merchandising.
I have attached a copy of my CV for your reference.
Looking forward to hearing from you soon.
Sincerely,
Hany Said
CAREER OBJECTIVE
To obtain a senior position in a company where my experience, accomplishments and
professionalism will allow me to establish quality, deliver results, develop the business and own self.
KEY CAREER ACHIEVEMENTS
Alshaya Highest Profitability Contribution in MENA Award Winner (Starbucks), 2014
Alshaya Best Compliance Audit score in MENA Award Winner (Starbucks), 2014
Highest % increase in Skincare Category in EMEA Award Winner (The Body Shop), 2010
Best Market for LFL Growth in EMEA Award Winner (The Body Shop), 2010
Winner of ‘Employee of the year’, (Itsalat International, i2), 2009
Successfully opened and operated 20 stores across Egypt within 4 years, (i2), 2005-2009
KEY COMPETENCIES
Leadership P&L Management Operations Management
Cross-Functional Team Leadership Problem Solving Planning & Organising
Strategic Planning Decision Making Performance Management
Business Start-up Budgeting & Forecasting Relationship Building
CAREER HISTORY - SUMMARY
COMPANY JOB ROLE DATES LOCATION
M. H. Alshaya Co. Operations Manager (Starbucks) December 2011 - Present Egypt
M. H. Alshaya Co. Area Manager (The Body Shop) June 2010 - December 2011 Egypt
Itsalat International (i2) Retail Operations Manager August 2005 - May 2010 Egypt
Nokia Sales Operations Manager March 2003 - July 2005 Egypt
Nokia Sales Team Leader March 2000 - March 2003 Egypt
Hany Said Cairo, Egypt | +201203059929 | [email protected]
CAREER HISTORY - DETAILED
December 2011 – Present Starbucks coffee, Alshaya Co. Egypt
Operations Manager
A key business role, tasked with both establishing and expanding the brand across Egypt. Primary
responsibility of leading the country’s retail operations whilst heavily involved in driving brand
marketing, brand merchandising, product purchasing and supply chain efficiency.
Recognised as a strong and credible operator who has delivered both structural and cultural change
initiatives.
Key Achievements:
Successfully opened 14 stores within two years, 2011-2013; including the first drive-thru concept
store in Egypt.
Record sales and profit results achieved in 2015: LFL +30% and profitability +151% vs. Budget,
that’s 1.817M USD. Where I successfully turned around loss-making stores to profitable ones
through embedding a new can-do attitude and belief, team motivation, sharing of best practise and
focusing on delivering outstanding service to our customers.
Winner of Alshaya award for best Compliance Audit score, 2014.
Devised and implemented stock management processes that both addressed supply chain issues and
ensured going forward brand consistently reviews and sense checks stock.
Improved relationships with both internal support functions and the host brand team based in the
US and Europe resulting in both additional strategic support and greater autonomy for the brand
within the country.
Formalised operational feedback from operational teams, planned weekly reviews with central
team, and a combined central team focus on improving communications to the operational team.
Developed a managerial operating team that is recognised as being “best” within the market, both
internally and across the industry.
Devised and implemented new brand specific recruitment and training process ensuring consistency
and continuity in our recruitment.
Working closely with the company recruitment team a high standard of individual is now being
attracted to the brand.
June 2010 – December 2011 The Body Shop, Alshaya Co. Egypt
Area Manager (Egypt)
Full accountability for country P&L and operational management of the brand in Egypt market (seven
stores). Key accountability included delivering KPI’S (Service, Profit, Staff Cost, Wastage, Shrinkage,
Stock Availability, Audit and Cost control), great shopping experience, team development and
appraisals, exceptional and consistent back and front of house standards across all stores.
Ensuring compliance focus across all the stores. Reporting to and supporting Operations Manager to
achieve business goals.
Key Achievements:
Exceeded LFL sales by 157K USD and delivered 32% increase in profitability, through reducing
controllable costs in addition to sales growth.
Assuming responsibility of an underachieving market/retail operation team in June 2010 and
leading them to exceed all 2010 business measurable, being identified as a benchmark operator,
culminating in personal and team recognition.
Recognised for the ‘highest % increase in Skincare Category’ in the EMEA region (500 stores
across 3 continents) as well as the ‘best market for LFL sales growth’.
Significantly reduced actual stock holding in both volume and stock cover both LFL and cumulative
over two years.
Successfully embedded great shopping standards through team development and training.
Implemented clear development and succession plans to both develop internal staff and combat
high rates of industry attrition.
August 2005 – May 2010 Itsalat International (i2) Egypt
Retail Operations Manager
Full accountability for operational and strategic management of the brand.
Recognised as a ‘benchmark’ Manager with the most successful track record in the business; winner of
‘Employee of the year, 2009’.
Key Achievements:
Successfully opened and operated twenty stores across the country.
Three-time winner of ‘employee of the month’, consistently being identified and recognised as high
performing, high potential by the business.
Successfully turned around loss-making stores to profitable ones. Always focused on having
effective succession plan in place.
Brought a new positive, high achieving approach to the brand, focusing on encouraging best
practice and benchmarking of performance.
August 2000 – July 2005 Nokia Egypt
Customer Care & Sales Operations Manager/ Customer Care & Sales Team Leader
Identified by the business as a ‘benchmark’ operator; developing from a Team Leader (2003) to
Operations Manager accountable for multi-site multi-million pounds business (2003-2005).
EDUCATION HISTORY
1996 – 1999 University of Cairo, Egypt BSc (Hons.) Archaeology (Major in Egyptology)
ADDITIONAL TRAINING
Internal Courses: Health & Safety, First Aid, Appraisals, Recruitment, Performance Management,
Leadership, Situational Leadership, Decision making, Problem Solving, Impact &Influence, and Basic
Management.
REFERENCES
References are available on request