hany george milad wassef_original

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Hany George Milad WassefAvailable in Qatar on a transferable family visa

202 Ahmed Shouky street, Bulkily, Alexandria-Egypt

Mobile: (+974) 3351-6059/ (+2) [email protected]

OBJECTIVES

I am searching for a place where my skills qualifications and potential can be fully utilized.

I hope to be working with an employer in an increasingly responsible position that enables

me to utilize my talents, and work closely with my colleagues in solving important

problems all to improve the company work.

EDUCATION

Master of Science in Electronics and Communications Engineering.

(Arab Academy for Science & Technology and Maritime TransportAlexandria, Egypt),

"Since October 2011".

Grade: Excellent3.4

Bachelors of EngineeringElectronics and Communications Department.

(Arab Academy for Science & Technology and Maritime TransportAlexandria, Egypt),

"July 2011".

Graduation Project: (Industrial Communications and Automated Systems)

Grade: Excellent100%

The project discussed the major automation of domestic and industrial scale control

systems. Having implemented a model of a real-time home automation mechanism has

been achieved using microcontroller in automating the lights, AC, curtains and security

alarms. A ZigBee development kit has also been tested as a wireless control mechanism.

For a larger industrial scale automation system, an implementation of a SCADA systemusing two Siemens PLC's S7-300 connected via MPI network to an output module had

also been built.

High School:(Mubarak High SchoolAlexandria, Egypt), "July 2006".

LANGUAGE SKILLS

Arabic:Native in speech, writing and reading.

English:Fluent in speech, writing and reading.

French:Fair in speech, writing and reading.
mailto:[email protected]:[email protected]://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phpmailto:[email protected]


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WORK EXPERIENCE

Senior Technical Support Specialist After Salesat (Mobinil LINKdotNET).

(Alexandria, Egypt), "Since July 2014".

Tasks:

- Supervise technical support team by managing schedule, vacations and workflow.

-

Handling angry customers.

- Train new employees.

- Compensate customers for delay in repairing.

- Troubleshoot and solve customers technical problems.

- Handling customerscomplaints.

- Achieving percentage of monthly retained customers.

Manager, Trainer and Co-founderat (INTEGRATE Training Center).

(Alexandria, Egypt), "September 2012 - September 2014".

Tasks:

- Manage training center financial and managerial issues.

- Head of the online marketing team.

- Responsible for the center deals with schools, companys, etc.

- Trainer for smart home courses -eleven times-.

- Trainer for presentation and writing for graduation projects.

- Mentor Integrate minesweeper ranger team in the international minesweepers

competition at Coimbra, Portugal. (October 2014).

- Trainer for home automation - IEEE AlexSB Protons'14 teams. (September 2014).

- Mentor Integrate minesweeper ranger team in the 3rd annual Egypt minesweepers

competition took place at Cairo, Egypt. Local rank #2 (May 2014).

- Mentor Integrate ROV ranger team in the 4th annual Egypt ROV competition at

Alexandria, Egypt. Local rank #1, best team spirit (March 2014).

-

Mentor Integrate ROV ranger team in the 12th annual MATE international ROV

competition at Washington, USA. Worldwide rank #26 (June 2013).

-

Mentor Integrate ROV ranger team in the 3rd annual Egypt ROV competition at

Alexandria, Egypt. Local rank #2, best poster and best creative team (May 2013).

-

Trainer for3D graduation project and four other projects (April 2013).

Technical Support Representative at (LINKdotNETAlexandria CSO).

(Alexandria, Egypt), "March 2014 - June 2014".

Tasks:

- Provide technical and network problem resolution to end-users (customers) by

performing a question diagnosis while guiding users through step-by-step solutions.
https://www.mobinil.com/en/linkdsl/https://www.mobinil.com/en/linkdsl/https://www.mobinil.com/en/linkdsl/http://www.integrateym.com/http://www.integrateym.com/http://www.integrateym.com/http://www.link.net/http://www.link.net/http://www.link.net/http://www.integrateym.com/https://www.mobinil.com/en/linkdsl/


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- Solutions include, but are not limited to, resolving internet problems,

uninstalling/reinstalling router software, verifying proper hardware and software set

up and router, access point troubleshooting equipment.

- Support provided by clearly communicating technical solutions in a user-friendly,

professional manner.

Network System Administratorat (Alexandria Naval Base).

(Alexandria, Egypt) -During my military service-, "February 2012 - February 2013".

Tasks:

- Manage and over supervise for nine radar units Cisconetwork over CDMA.

- Using red hat linux and windows server 2008.

- Troubleshooting for all network hardware and software issues.

PERSONAL INFORMATION

Military status: served in the Egyptian Naval Forces (January 2012 - February 2013).

Nationality: Egyptian.

International driving license: valid.

USA Visa: valid.

Able to work in many areas such as "IT, robotics, electronics, communication,

automation, biomedical engineering, customer service, sales, maintenance, etc."

Excellent customer relation management (CRM) and handling angry customers.

Highly motivated fresh, friendly and reliable with outgoing personality.

Excellent communication skills that enjoy meeting challenges.

Willing to learn and to adapt well to new situations.

Able to simultaneously handle heavy workloads and tasks.

Good interpersonal skills and able to deal with a wide range of people.

Willing to travel inside and outside the country.

COMPUTER SKILLS

Using Microsoft Dynamics CRM.

Designing circuits schematics using Orcad, Express PCB, Eagle and Proteus.

Siemens PLC Wincc Flexible Software.

Zelio PLC Software "Zelio Soft".

Basic programming using C.

Expert acquaintance with windows and it's applications in general.

Expert with Microsoft office tools (Word, Excel and Power Point).


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COURSES AND CERTIFICATES

Business Writing & Email Etiquette

(Mobinil), (June 2014).

Digital Marketing"Google, Facebook, WhatsApp, etc."

(Digital Academy), (December 2013).

Cisco Certified Network Associate"Routing & Switching" (CCNA)

(Private Trainer), (March 2011).

SCADA/HMI Using WinCC Flexible "Siemens"

(Arab Academy for Science & Technology and Maritime TransportAlexandria),

(November 2010).

LG Programmable Logic Control "PLC"

(Jelecom-Alexandria), (July 2010).

Atmel-AVR-Microcontroller

(IEEE AAST Student Branch), (February 2008).

TRAININGS

Benha Electronics Coay (katron)Benha, Egypt (Augustus 2010)

Manufacturing and troubleshooting of PCB, PLC, TV, radar and lamp.

Siemens coCairo, Egypt (September 2009)

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PLC design and troubleshooting, at the automation department.

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Renewable energy generation solar and wind.

Telecom EgyptAlexandria, Egypt (Augustus 2009)

Protocols of local, international calls and infrastructure of the telephone systems.

Misr El Amria Spinning and Weaving CoAlexandria, Egypt(July 2009)

Motors and generators function and automation control of the spinning and weaving

factory.

Siemens coCairo, Egypt (February 2009)

PLC design and troubleshooting, at the automation department.
https://www.mobinil.com/enhttps://www.mobinil.com/enhttps://www.mobinil.com/enhttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://www.aast.edu/en/index.phphttp://jelecom.org/http://jelecom.org/http://jelecom.org/http://ieeeaast.org/http://ieeeaast.org/http://ieeeaast.org/http://www.katron.com.eg/http://www.katron.com.eg/http://www.siemens.com/answers/eg/enhttp://www.siemens.com/answers/eg/enhttp://adsl.telecomegypt.com.eg/http://adsl.telecomegypt.com.eg/http://www.amriatextile.com/http://www.amriatextile.com/http://www.siemens.com/answers/eg/enhttp://www.siemens.com/answers/eg/enhttp://www.siemens.com/answers/eg/enhttp://www.amriatextile.com/http://adsl.telecomegypt.com.eg/http://www.siemens.com/answers/eg/enhttp://www.katron.com.eg/http://ieeeaast.org/http://jelecom.org/http://www.aast.edu/en/index.phphttps://www.mobinil.com/en


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OTHER EXPERIENCE

Organizer in the Egyptian Engineering Day "EED" program team (September 2013).

Judge in Arab sixth open championship of the robot competition in Alexandria for

judging robotics code and design and referee the robot game (May 2013).

Judge in FIRST LEGO League (FLL) competition in Alexandria and Cairo finals for

judging project and referee the robot game (March 2013).

Mentor of the IEEE ASST ALEX SB (October 2012- October 2013).

Organizer in the Egyptian Engineering Day "EED" program team (September 2012).

Joined the Egyptian Engineering Day "EED" with my graduation project

(September 2011).

Joined the AAST engineering day with my graduation project (May 2011).

Joined Cairo International Telecommunication, Information Technology, Networking,

Computing, Satellite & Broadcasting Trade Fair & Forum for the Middle East and

Africa (Cairo ICT) with my graduation project (May 2011).

Attended the IEEE Egyptian Student Branches Meeting "ESBM" (April 2011).

Judge in FIRST LEGO League (FLL) competition in Alexandria and Cairo finals for

judging (project, team work), and referee the robot game (March 2011).

Organized the "Intel Science Competition-Arab World (ISCArab)" with Intel, S.A.S

and AAST (December 2010).

Treasurer of the IEEE ASST ALEX SB (September 2010- September 2011).

Organized the "Global Facility for Disaster Reduction and Recovery (GFDRR)", with

AAST and the World Bank (September 2010).

Head of operations management committee of the IEEE AAST SB (September 2010-

September 2011).

Chairman of the Robotics Engineering Club "REC" (September 2008- June 2011).


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Worked as AVR and PIC Microcontroller volunteer trainer in "AAST and REC"

(September 2008- June 2011).

Worked as robotics volunteer trainer in "AAST, REC and IEEE AAST SB"


Joined the AAST engineering day with different projects (September 2008- May

2011).

Head of the financial team in the science-tech program (July 2008- February 2009).

Worked as PCB designer volunteer trainer in "AAST, REC and IEEE AAST SB"


Joined the ROBOCON competition in Egypt (August 2007 and August 2008).

Won the first place in ROBO ADVENTURE competition in AAST, and golden medal

for best design (January 2007).

Volunteer in IEEE since 2006, for that I organized more than hundred of IEEE event

such as (Life on a Chip, Mind Mapping, Tech Talks, ESBM 2008, AVR, PCB, FLL

2011, Startup Weekend Alexandria 2011, ROV 2011, Leading your Career Leading

your Society "2006, 2007,2009,2012 ,2013 and 2014", etc.)

INTERESTS AND ACTIVITIES

Charity and volunteer work.

Reading and searching for the new technology.

Writing poetry.

Playing football.

Building robots.

All references wil l be furnished upon request

hany george milad wassef_original

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