hairdressing- black and white masters 6

8/12/2019 Hairdressing- Black and White Masters 6

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Ha Ha 4:1Module 4 Working safely in the salon

513

FocusFinding informationThe salon you work for will have lots of written information.

There will be too much to read all at once, but you do need toread the parts that apply to you. Think about the followingthings when you are finding the information you need.

3 When you find the part you need, read carefully

to fully understand whatit says.

The standards of behaviour expected may bein a handbook with a title . The staff manualcontains information about the policies andprocedures of the company you work for.

The handbook may be divided intonumbered sections . Policies tell you about the rules for

the company. Procedures tell you how the rules

are carried out.

Headlines

STAFF MANUAL

Contents

1. Introduction to Headlines

2. Company organisation

3. Equal opportunities policy

4. Work patterns and break

entitlements

5. Disciplinary procedure

6. Annual holidays

7. Sickness procedure

8. Health and Safety Policy

Section 5

Disciplinary procedure

1 General rules

2 Informal actions

3 Formal verbal warning

4 Formal written warning

5 Appeals procedure

6

1 Let your eyesscan the page,looking for a keyword or phrase.

2 When you think youhave found what

you are looking for,skim read the pageto get the gist of what it says. Are youin the right place?

Each section may be divided into

smaller sections , e.g. Section 5:1.

Each smaller sectionmay be divided upagain, e.g. Section5:1 (iii).

A procedure or

policy might bedivided using: numbers, e.g.

1 2 3i ii iii

letters, e.g. A B Ca b c

brackets, e.g.( ) [ ] { }

bullet points

Disciplinary procedure

Section 5:1 General rules

5:1 (i) An employee will not, except inthe case of Gross Misconduct, bedismissed for a first offence.

5:1 (ii) Depending on the alleged level of misconduct, the appropriate stage of thedisciplinary procedure will be taken.

5:1 (iii) In all cases the allegation will befully investigated.

5:1 (iv) You will be invited to adisciplinary interview with theappropriate supervisor, line managerand/or senior manager. You will benotified within 3 days where and whenthe interview is to take place. You will benotified of the detail of the complaint.

5:1 (v) You are entitled to bring with youa colleague or representative from aTrade Union.

Section 5:2 Informal actions


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Module 4 Working safely in the salonHa 4:2Ha

514 Rt/L1.5; Rt/L1.4; Rt/L1.2; Rw/L1.2Locate the information you need in a manual.

Finding information Task

LOOKING GREATHair and Beauty Salons

Staff Handbook

Staff Handbook

Section 1 Security

Section 2 Customer service

Section 3 Personal appearance

Section 4

Section 5

Section 6

Section 7

Section 8

Section 9

Section 3Personal appearance3:3 Stylists

3:3 (i) Stylists must provide their own black skirt/trousers.

3:3 (ii) Skirts must be worn at knee length or below, unless specificpermission is granted by the manager.

3:3 (iii) Denim is not allowed.

3:3 (iv) Stylists are responsible for the laundry and repair of uniforms provided by the company. Unclean uniform is neveracceptable.

3:3 (v) Stylists should pay particular attention to personal hygiene.

3:3 (vi) Fingernails must be kept short. Never wear nail varnish.

3:3 (vii) Hair must be neat and clean. Long hair must be tied back.

3:3 (viii) Small stud earrings are allowed. Other piercings areallowed if permission is given by the manager.

3:3 (ix) Never wear rings except for a plain wedding band.

3:3 (x) Correct personal protective equipment (PPE) must be worn

as appropriate (see PPE Policy).

Task 1

Use the skills you have been practising to answer thequestions about the information on this page.

1 What is the title of this manual?

2 Which section deals with customer service?

3 How many sections are there in the handbook?

4 What information would you find in Section 3:6?

5 Would reception staff look at Section 3:4 for

information about personal appearance?6 Does Section 3.3 (vii) tell stylists whether they can

wear a wedding band at work?

7 Read Section 3:3 (vi). Can stylists wear nail varnishat work?

8 What does Section 3:3 (iii) say?

9 Read Section 3.3 (viii). Under what circumstancesare other piercings allowed?

10 Read Section 3:3 (i). Who has to provide the blackskirt or trousers?

Section 3Personal appearance

1. General rules

2. Reception staff

3. Stylists

4. Beauty consultants and

therapists5. Aromatherapists

6. Nail technicians

7. Massage therapists


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515

Policies and codes of practice Focus

Policies and codes of practice are important work documents that help you

to do your job better and protect you and your colleagues and clients. Thepolicies you are asked to read at work can be long and complicated.Reading strategies can help you to find particular information quickly.

This helps you to find the partof the text you need to read.

This helps youget a generalidea of whatthe informationis about.

Your eyes might pick outand read:

Titles and Subtitles dashes bullet pointsitalics colour bold words

CAPITAL LETTERSunderlined words

When you read to get the gist ,or general idea of whatsomething is about, your eyesskim across the page.

Your eyes often pick out the

things that stand out or lookdifferent.

This is a bit like looking over acrowd to get an idea of agegroup, sex and number.

The words you scan for willdepend on what you want toknow. For example, if you wantinformation on your employersduties, you would scan the text

for related words such asemployer.

Sometimes you know what sortof information you are looking

for. You can search the text

quickly for relevant words or phrases.

Your eyes move quickly, or scan , down the text to pick outthe parts you want.

This is like looking for your name on a list.


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516

Task

Rt/L1.4; Rt/L1.5

Policies and codes of practice

TipLook for key words thatare highlighted.

Task 1

Look at the Health and safety law poster from the Sourcematerial. Tick your answer to each question.

1 Whereabouts on the poster is the information about yourlegal duties as an employee?

On the left-hand side In the middle On the right-hand side

2 Whereabouts on the poster is the information about the names andlocations of trade union or other safety representatives?

On the left-hand side In the middle On the right-hand side3 Where is the space for the name(s) of people appointed

to manage health and safety?

On the left-hand side In the middle On the right-hand side

Task 2

Find the sections from the Health and safety law poster thattell you about your employers responsibilities and your responsibilities.

Put ticks in the table to show who is responsible for each duty.

Find your way around a work policy.

Duties Responsibility

Employer Employee

drawing up a health and safety policy statement

not interfering with or misusing anything provided for health,safety and welfare

ensuring articles and substances are moved, stored and used safely

assessing the risks to your health and safety

co-operating with employer on health and safety

setting up emergency procedures

providing health surveillance as appropriate

taking reasonable care of own health and safety as well as that ofwork colleagues

providing adequate first-aid facilities

using equipment correctly in accordance with training or instructions

discussing or reporting any health and safety problems in the workplace


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517

Fire extinguishersFire extinguisher labels and wall signs give you important

safety information.

The wall sign tells you what you should and should notuse the fire extinguisher for.

Focus

Safe for:Flammableliquids.

Safe for:Live electricalequipment.

Not for:Wood, paperand textiles.

Not for:Flammablemetal fires.

Do not use in aconfined space

or hold hornwhen spraying.

The extinguisher label gives information about what typeof extinguisher it is, how to use it and when to use it.

Tip

Find out the

meaning of technicalor unfamiliar words.

TO OPERATE

1. REMOVE THE SAFETY PIN

2. SQUEEZE THE LEVER GENTLY

3. AIM THE HORN AT THE BASEOF THE FIRE

How to use it

The instructions are oftenwritten in capital lettersand are very short. Theysometimes use pictures too.

What type of extinguisher it is

All new extinguishers are red, but each extinguisher has a coloured strip to tell you what it contains.

When to use it

Like the wall sign, the extinguisher label

shows the symbols for the types of fire you can use the extinguisher on.

CARBON DIOXIDESafe for:Flammableliquids.

Safe for:Live electricalequipment.

Not for: Wood, paper and textiles.

Not for:Flammablemetal fires.

A

DMETAL

CARBON DIOXIDE

METAL

Do not use ina confinedspace or holdhorn whenspraying.

Different types of fireare shown by symbols.

They are also oftengiven a letter or class.For example, a class-B

fire is a fire involving flammable liquid, suchas petrol.

The symbol meansdo not or not for useon.

The pictures in the redsymbols help you to seequickly what sort of

fires you cannot use theextinguisher for.


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518 Rt/E3.9; Rw/E3.1

Fire extinguishersTask 1

1 Use the information on the focus page to answer thesequestions. Circle your answers.

a What does flammable mean?

catches fire easily slow burning fireproof

b Which one of these is a B-grade fire?

petrol material paper electricity

c What type of instructions are written in green ?

things you should do things you should not do

d Where is the base of the fire?

the top the middle the bottom

e What does the symbol stand for?

lightning electricity this way

f What are textiles?

types of bricks things made of fabric roof coverings

2 Look at the instructions for this fire extinguisher.Label the key parts of the extinguisher by drawingarrows from the labels.

Task

TO OPERATE

1. REMOVE THE SAFETY PIN

2. SQUEEZE THE LEVERGENTLY

3. AIM THE HORN AT THEBASE OF THE FIRE

safety pin

lever

horn

Pick out and follow key safety information for using fire extinguishers.


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519 Rt/L1.3

Fire extinguishersTask 2

Find some fire extinguishers. Read the labels and the wallsigns. Fill in the empty boxes.

Task

Use on: electrical

equipment liquid

Use on: wood paper textiles liquid

Use on: electrical liquid

Do not use on: electrical equipment flammable liquid flammable metal

Do not use on: metal fires

Do not use on: metal fires

Powder

Foam

Water

Warning !

Using the wrong extinguisher can cause: electric shock explosion spread of fire.

1

2

3

4

Find out key information about different types of fire extinguishers.


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520

Focus

Fireaction

Do not take risksDo not stop to collect belongingsDo not return to the building until authorised to do soDo not use the lifts

ON DISCOVERING A FIRE:

1. Sound the alarm2. Dial 999 to call the fire brigade3. Tackle the fire with the appliances provided it is

safe to do so

ON HEARING THE ALARM:

1. Leave the building by the nearest exit2. Close all the doors behind you

3. Report to the assembly point in the car park

Fire action All places of work have a standard fire action

notice. It gives you general instructions aboutwhat to do in the case of a fire.

Reading tips

1 Find information quickly by scanning for key words.This means running your eyes or finger quickly over the text to help you spot the word you want.

2 Once you have found the information, read itcarefully so that you fully understand what you must

or must not do. Find out the meaning of anyspecialist words.

These negative instructions all

start with the phrase do not .

Try this

Use the glossary to findthe meaning of the wordappliances.

Remember!

The words in a glossary arelisted in alphabetical order.

This section gives instructionsabout things you must not doif a fire starts.

Remember red is for danger!

You only follow this first set of three instructions if you find a fire yourself.

But, you follow instruction 3 only if there is no risk to yourself.

You must follow these threeinstructions if you hear the alarm.

The top section tells you what

you must do if a fire starts.

These instructions start withwords such as sound , dial and tackle . They tell you whataction to take.


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521 Rw/E3.3; Rw/E3.5; Rt/E3.7; Rt/E3.8

Fire actionTask 1

Use the Fire action notice from the Source material toanswer these questions.

1 How many times does the word fire appear in thenotice?

2 What is an assembly point ?

3 What does the word authorised mean as it is used inthe notice? _________________

4 Which of these is another word for tackle as it is used inthe notice? Circle your answer.

cover fight leave

5 Which of these is the closest meaning of the instructionsound the alarm? Circle your answer.

set the fire alarm off listen for the sound of the alarm

shout out a warning

6 Which of these would be examples of appliancesmentioned in the instruction? You can circle more thanone answer.

fire notice fire extinguisher fire hose fire exit

Tips Scan the notice for the words written in bold . Look up the meaning of specialist words in the glossary. Read the instructions slowly and carefully where you are

asked to give the meaning of words or phrases.

Fireaction

Do not take risksDo not stop to collect belongingsDo not return to the building until authorised to do soDo not use the lifts

ON DISCOVERING A FIRE:

1. Sound the alarm2. Dial 999 to call the fire brigade3. Tackle the fire with the appliances provided it is

safe to do so

ON HEARING THE ALARM:

1. Leave the building by the nearest exit2. Close all the doors behind you3. Report to the assembly point in the car park

Use different strategies to follow instructions on fire notices.

Task


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522 Rs/E3.1; Rt/E3.7; Rt/E3.8

TaskFire actionFire evacuation

procedure1 On discovering a fire in the office, break the glass on the fire

alarm and follow the procedure below.

1a If you hear the fire alarm, follow the procedure below.

2 When evacuating the office ensure that all members of staff andany visitors leave the building.Pay particular attention to disabled people and make sure theyare evacuated safely.

3 Leave the building calmly. DO NOTRUN. DO NOT PANIC.

4 Stop at the assembly point in the car park, away from thebuilding.

5 Wait for the fire officer to take a roll call.

6 Continue to wait in the car park until you are given furtherinstructions.

DO NOT RETURN TO THE OFFICE UNLESS YOU ARE TOLDBY THE FIRE OFFICER THAT IT IS SAFE TO DO SO.

Tip

Use the points on theprevious page to help

you find similar information in theprocedures.

Tips Look for the key

words or phrases inbold .

Read the informationcarefully.

As well as a fire action notice, each workplace will have its

own fire evacuation procedure . This gives specificinformation about what to do if there is a fire in aparticular workplace .

Task 2

Read the Fire evacuation procedure from the Source material.

1 Write down the three negative instructions.

2 Write down the verbs (action words) in instructions3, 4 and 5.

3 Which instruction do you have to follow only if you comeacross a fire yourself?

Task 3

Find the answers to these questions in either the Fire actionnotice or the Fire evacuation procedure. Write your answers

here and circle where you found the answer.1 Where is the assembly point ?

Fire action notice Fire evacuation procedure

2 Who says when it is safe to return to the salon ?


3 What number do you dial for the fire brigade ?


4 Which exit should you use to get out of the building?


Read key information about fire safety action and procedures.


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524

PPETask 1

Listen to the trainer explaining about the PPE that should beworn for a particular service in the salon.

1 What service is she describing?

2 Why should the stylist wear PPE?

3 Why should the client wear protective clothing andmaterials?

4 Draw lines and label the picture to show the PPE that thestylist should wear, and the protective clothing andmaterials that the client should wear.

Task

SLlr/L1.1; SLlr/L1.2Identify key information in instructions for using PPE.

17 Tip

Listen carefully for thekey information youneed to answer eachquestion.


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525

A risky businessEmployers carry out formal safety checks to identify safetyrisks in the workplace. You should also carry out checks for

yourself every time you start a job.

There are three main steps for checking safety.

Focus

Step 1

Look for the hazards.

Look for things that cancause harm or areas

where accidents aremore likely to happen.

As a group

Use the information sheet Safety in the salon from the Sourcematerial to help you spot three hazards in the picture above.

Decide what you would do about each hazard. Use the Generalhealth and safety guidelines from the Source material to help you.

Step 2

Think about the typeof hazard it is. Whyis it dangerous?

What sort of injurycould it cause?

Step 3

Think about what can be done toreduce the risk.Can you deal with it yourself?

Is it safer to report it to someone else?Do you have work guidelines for this?

Why is it hazardous?

What can be done about it?


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526

A risky business

Task 1

Use the information sheet Safety in the salon from theSource material to help you spot the three potentiallyhazardous situations in the picture above.

Discuss with a partner and draw circles around the threehazards.

Task 2

With a partner discuss how you could deal with these threesituations. Use information from the General health andsafety guidelines from the Source material to help you.Make notes of what you would do.

Task

Tip

Find which hazardsmentioned on theinformation sheet arehappening in the picture.

Tip

Think about whichsituations you coulddeal with yourself andwhich ones would besafer to report tosomeone else.

Recognise and deal with possible dangers in the workplace. Rt/E3.5; Rt/E3.9


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527

HygieneOne of your responsibilities is to minimise the possible

spread of infection or disease in the salon. One way to dothis is to keep yourself and everything in the salon clean.

You may need to follow the guidelines from your employer.

Focus

CLEANING AND HYGIENE PROCEDURES

Wash all surfaces within the salon, includingreception, stock preparation and staff areas, withhot water and detergent every day. If there is a

high risk of contamination to a surface, wipe itover with a spirit-based antiseptic and allow todry naturally.

Clean mirrors daily with warm water anddetergent or a spirit-based cleaner.

Each client must have a fresh, clean towel andgown. Soiled gowns and towels must be placed in the

bins provided. Towels and gowns must be washed and dried,

following the instructions on the machine. Wash all equipment such as combs, brushes and

curlers in hot water and detergent after eachclient.

Sterilise or disinfect equipment if it has come intocontact with cuts, wounds or skin conditions.

Sterilise or disinfect all equipment daily. Refer tosuppliers recommendations for correct dilutionand immersion times.

Change sterilising or disinfecting solutions daily. Never use the sink in the staffroom for cleaning

equipment. Always wash your hands after visiting the toilet,

using the personal wash basin provided. Do notwash your hands in a sink.

When washing hands, please follow the handwashing technique instructions above everypersonal wash basin.

Look out for directorders.

Look out for dosand donts.

Know

what eachsentenceis about.

Look out for the order

in which things mustbe done.

Look out for thingsthat mustbe done if something

elsehappens.

Wash all surfaceswithin thesalon,

Look out for morethan onething in asentence.

wipe it over witha spirit-based antiseptic and allow

to dry naturally.

Clean mirrors daily with warm water and detergent or a spirit-

based cleaner.

Always wash your hands after visiting

the toilet

Never use the sink inthe staffroom for

cleaning equipment.

If there is a highrisk of contaminationto a surface, wipe it over with a spirit-based antiseptic.

If there is a high risk of contamination to

a surface, wipe it over with a spirit-based antiseptic.

Always wash your hands after visiting

the toilet


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528 Rt/L1.1; Rt/L1.2; Rt/L1.5; Rs/L1.1; Rw/L1.2Read and understand written instructions.

Hygiene Task

During a consultation, Gemma discovers that a regular

client has head lice. What should she do?

Task 1

Use the Head lice procedure from the Source materialto check that she does it right.

Tick ( ) the things she does correctly.Put a cross ( ) by the things she does wrong.

1 2 (whispering)Barbara, could you come over

and check something onMrs Harriss hair for me?

3 Dont worry. Its got nothing to do with your age or how clean

you are. Anybody can get lice.

They like clean hair.

5

7

Can I make you another appointment for next week? We

can check your scalp for youand finish your treatment.

9 At lunch time

Ive got to pop out tothe chemist for some

head lice lotion.

10 At the end of the day

Im off home. Is there

anything I need to report to my line manager before I go? No. Bye, everybody!

6 Five minutes later

Right, whos next? Mrs Cole. Ill just find my comb and scissors

and Ill be right with you.

4 Treat yourself with some lotion from the chemist,

but dont worry about the

rest of your family.

COME AND LOOK AT THIS! MRS HARRIS

HAS GOT NITS!

Id better boilthe towels and gown

that the clientwas using.

8Its a good job I hadnt

started cutting. I would have had to put all the hair Id cut off into a double bag if I had.


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4 For the employer only

3 About the accident Continue on the back of this form if you need to

2 About you, the person filling in this record

ACCIDENT RECORD

1 About the person who had the accident

Name

Address

Postcode

Occupation

If you did not have the accident, write your address and occupation.

Name

Address

Postcode

Occupation

Say when it happened. Date / / Time

Say where it happened. State which room or place.

Say how the accident happened. Give the cause if you can.

If the person who had the accident suffered an injury, say what it was.

Please sign and date the record.

Signature Date / /

Complete this box if the accident is reportable under the Reporting of Injuries, Diseases and

Dangerous Occurrences Regulations 1995 (RIDDOR)How was it reported?

Date reported / / Signature


529

Reporting accidentsBy law, an accident report form must be filled in

whenever anyone has an accident at work. It has tobe a clear and accurate record. You might berequired to fill the report in yourself or report theinformation to someone else who will fill in the form.

1 Fill in the form correctly and clearly.

Focus

There are three main things tothink about when filling in aform.1 Fill in the form correctly and

clearly.2 Include only facts, not opinions.3 Check carefully to make sure the

information is accurate.

Tips for writing dates clearly

Dates should be written withthe day, month and year.

For example 10th June 2005= 10/06/05.

How would you write 10th October 2005?

Tips for writing times clearly

You should show whether the accident happenedin the morning (am) or afternoon/evening (pm).

For example, 9 oclock in the morning = 9.00 am.

How would you write6 oclock in the evening?

Section 3 asks you to describe theaccident. It is split into: when it happened where it happened how it happened the injury that the accident resulted

in (e.g. muscle strain, sprain,broken bone, concussion).

Use the headings within the section to find out what information is requiredwhere.

Use the section headings to find outwhich parts to fill in.


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4 For the employer only

3 About the accident Continue on the back of this form if you need to

2 About you, the person filling in this record

ACCIDENT RECORD

1 About the person who had the accident

NameAddress

Postcode

Occupation

If you did not have the accident, write your address and occupation.

Name

Address

Postcode

Occupation

Say when it happened. Date / / Time

Say where it happened. State which room or place.

Say how the accident happened. Give the cause if you can.

If the person who had the accident suffered an injury, say what it was.

Please sign and date the record.

Signature Date / /

Complete this box if the accident is reportable under the Reporting of Injuries, Diseases andDangerous Occurrences Regulations 1995 (RIDDOR)

How was it reported?

Date reported / / Signature


Reporting accidentsTask 1

You will need the Blank accident report form from theSource material.

1 a In which section would you fill in your name, addressand occupation if you were reporting an accident that

you saw happen to someone else?

b Practise filling in this section with your details. Show it

to another person for checking.2 The accident happened on 5th March 2005 at 4 oclock

in the afternoon. Write this information in the correctway and in the correct places in Section 3 of the form.

3 Tick ( ) the other details below that should be includedin Section 3.

The accident happened by the wash basins.

I saw it happen.

There was a pile of towels on the floor.

Jenny tripped over the towels.

I suspect she wasnt looking where she was going.

She fell on her right arm.

I thought she had broken her arm, but it was OK.

I think someone hadnt done the cleaning upproperly, as usual.

She was taken to Casualty.

I think it could have been a lot worse than it was.

The doctor said that her arm was badly bruised.

4 Use the facts that youve ticked above to completeSection 3 of the accident report form.

When you have finished, check the form throughcarefully and correct any mistakes.

Task

Remember!

Use the headings tohelp you put the

information in thecorrect places.

Tips Check what

information needs togo in Section 3.

Choose the sentencesthat are facts.

hairdressing- black and white masters 6

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