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2005 Steelcase Development Corporation


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W E D O N T S T A Y T H E S A M or

We either


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on Performance over Time

some things go really well

some things go poorly that should have gone really well

realize that we need to learn and practice basic skills


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Gates Home LibrarySize: 2,100 sq. ft.

The ornate, paneled library has a domedreading room with oculus (light well),

fireplace, and two secret pivoting bookcases,one containing a bar.

http://www.usnews.com/usnews/tech/billgate/gates.htm


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2005 Steelcase Development CorporationCourtesy of the Genetics & Public Policy Center with support from The Pew Charitable Trusts


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Is there an important relationship between performance and


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we tend to balance this way.


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ideally, wed like


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think pointof view plan toimplement implement


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think

ponder

query

network

read


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think pointof view

leaders must develop & articulate POV

make a decision around the debate

one person must establish direction

changing POV is only valid if new evidenceis submitted


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We Can

Make

A Difference

In Health Care Areas

Files

CafePatient Room

Exam Room

Lounge LaboratoLighting

Consultation Room

Computer Support

Waiting Rooom

RadiologyLabs

Nurses Station

Administration Office


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Have you ever seen a

?

I T I S N O T T H I S C U T E


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think pointof view

plan toimplement

Plan:

whatwho

how

where

Practice,

Practice,

Practice!


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Healthc

areBus

inessPr

oject

Summar

yPlanR

eport

Project

Informa

tion

Current

State(in

cludesP

roblemStat

ement)

FutureS

tate(wit

hProjec

tObjecti

ves)

Owner:

J.Hered

ia

Financia

lSumm

ary

Allocated

Budget:$

FundingF

rom:(costcen

ter/fund)

CurrentO

pExSpe

nd:$(cos

tcenter)

Headco

untRes

ources:

FTE:#

PT:#

Outside:#

Implem

entation

Plan

Project

Status

MARAPR

MAYJUN

JULAUG

SEPOCT

NOVDEC

JANFEB

Forecas

tRisk

(1,2,3)

Respon

sible

1

2

schmidt

2

2

poel

3

2

schmidt

/poel

4

2

heredia

5

2

heredia

6

7

8

9

10

11

Greenin

dicatestasks

complet

e

Redindi

catesta

skslate

Grayind

icatess

chedule

DueDat

e

Goal/Ex

pectatio

n

Starting

Metric

MAR

APRMAY

JUNJUL

AUGSEP

OCTNOV

DECJAN

FEB

$2.1M

$1.2M

1.2

exclude

sshippin

gcostso

fsale

$2.1M

$1.8M

1.8

XX

3%

3%3%

4%

(update

thisfield

monthly

,colorm

onthfor

schedule

andadj

ustriski

fnecess

ary)

Growth

eretails

ectorof

thebusi

ness

Expand

product

offering

Perfect

easybuy

/fulfillex

perience

Integrated

Marketin

g

Commen

ts

RetailSa

lesperson

(Listea

chmajor

projectunde

rthisini

tiative)

(Eachit

emliste

dshould

havea

subA3report)

self-d

irected

busines

sisata

$1.2Mrunrate

andreta

ilerport

ionisa

t

a$1.8M

runrate

grow

salesto

$4.2M

Q1:

Q2:

Q3:

Q4:


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think pointof view

plan toimplement

implement

one voice

play to win

brave heart

celebrate

conclusion!


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thinkpointof view

plan toimplement implement


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What about time?

t?


..ticktockticktock


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Timing through all four phases is lessimportant than ensuring you completeeach phase before moving to the next.

1 H O U R 1 D A Y 1 W E E K 1 M O N T H 1 H O U R 1


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