gwc16 kfc turkey's brand metric's gamification journey
TRANSCRIPT
VARDİYA MÜDÜRÜ SERTİFİKASYON PROGRAMI
CSL
CSL
CSL
CSL
CSL
CSL
CSL
Quiz
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Quiz Retention
CSL
CSL
CSLCleanliness
Hospitality
Accuracy
Mainteance
Product Quality
Speed of Service
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4 Modules
1000+ Pages
2 person 3 month
2015 Q3 start
2015 Q4 launch
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After Digitalization of CSL Result :
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Maybe we should also keep paper based
Because it easy to reachable for every team member and shareable.
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It’s a great tool for who hasnt got a busy job and hanging around lots.
Also congratulations for administrator for support this with
enable this game for workers.Challenge1
CSL
It’s a great tool for who hasnt got a busy job and hanging around lots.
Also congratulations for administrator for support this with
enable this game for workers.Gaming @Restaurant
CSL
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
Average Employee Age is 26
Average Team Member Age is 22*
*%82 already playing a game daily (Trivia,Candy Crash,Backgammon..)
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
C.H.A.M.P.S., Cleanliness (temizlik),
Hospitality (konukseverlik), Accuracy
(doğruluk), Mainteance (bakım), Product
Quality (ürün kalitesi) ve Speed of Service
(servis hızı)
Generation question variations from your default multiply choise questions
CSL
C.H.A.M.P.S., Cleanliness (temizlik),
Hospitality (konukseverlik), Accuracy
(doğruluk), Mainteance (bakım), Product
Quality (ürün kalitesi) ve Speed of Service
(servis hızı)
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Video1
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Video1This is my 25th years of being RGM ,
I never experience work releated things like being this fun! Thank you!
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
C.H.A.M.P.S., Cleanliness (temizlik),
Hospitality (konukseverlik), Accuracy
(doğruluk), Mainteance (bakım), Product
Quality (ürün kalitesi) ve Speed of Service
(servis hızı)
CSL
Bizi neler bekliyor?
CSL
Bizi neler bekliyor?My manager; i want
to challange and beat you! If you need
some advantage you can use mobile.
Oh i’m like pysco play this, do whatever you want,i’ll wait for it!
It’s make me addicted. In
restaurant, home, otobus even at toilet
i’m playing.Wait for me then;
i’m downloading to my mobile now
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Wrong answer percentage by user:
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1: Comparison of incorrect answer rates of week 1 and week 2
Voluntary participation to our trainings were usually around 35-40%, with
QuizGame 72% of our employees signed into the game and spent almost an
hour playing.
CSL
It’s a great tool for who hasnt got a busy job and hanging around lots.
Also congratulations for administrator for support this with
enable this game for workers.Challenge2
CSL
It’s a great tool for who hasnt got a busy job and hanging around lots.
Also congratulations for administrator for support this with
enable this game for workers.‘I’m 50,dont let us play
like child! ’
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CSL
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Representing a Team with a Role of Status!
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Being Mother for a family.
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Representing Their Restaurant with one account for
« Master of KFC Standarts «
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C.H.A.M.P.S., Cleanliness (temizlik),
Hospitality (konukseverlik), Accuracy
(doğruluk), Mainteance (bakım), Product
Quality (ürün kalitesi) ve Speed of Service
(servis hızı)
CSL
It’s a great tool for who hasnt got a busy job and hanging around lots.
Also congratulations for administrator for support this with
enable this game for workers.Challenge3
CSL
It’s a great tool for who hasnt got a busy job and hanging around lots.
Also congratulations for administrator for support this with
enable this game for workers.End Game
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
*Call Center,Website,Restaurants
*
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CSL
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CSL
CSL
Bizi neler bekliyor?
Kasım ile birlikte tüm RGM’lerimize RGM Başarı Rutinleri 2017 ile birlikte tüm SS’lerimize LAS LAR ABR LwH
CSL
QuizGame with rewards
20
16
Nelly without rewards
Nelly with rewards
QuizGame with rewards
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is more populer than our LMS!
Other companies workers also wanted to play QuizGame!
%6 our turnover also decrease at 2016
@ercanaltug