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    Presentation by Guido Bertucci at the EuroMedConference Rome 27-28 October2009

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    Respect forRule of Law

    PolicyDevelopment

    Capacity

    ImplementationCapacity

    Accountability &Transparency

    CitizensParticipation

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    ` Systemic/Institutional Level

    ` Organizational Level

    ` Individual Public Official Level

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    ` Respect for the democratic processes, therule of law and the independence of theJudiciary

    ` Integrity and effectiveness of collectivedecision making processes involvingparliaments and local governments

    ` Legislative independence andcommitments to public service values

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    `Appropriate distribution of responsibility

    among national, sub-national and local levels

    `Ability to monitor policy implementation and

    to exercise oversight

    ` Capacity of the executive to set priorities, to

    implement policies effectively and promote

    sustainable development

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    ` Rules and space for civil society

    participation in collective decision making

    and in setting priorities

    ` Culture of constructive cooperation among

    various institutions and actors

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    ` Development of appropriate regulatory

    frameworks

    ` Improvement of working methods and practices of

    state institutions` Promotion of democratic values and culture of

    service (agents: schools, media, civil society)

    ` Integration processes (e.g. E.U )

    ` Assistance from International Organizations

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    ` Strategic planning capacity

    ` Management and implementation

    capacity

    ` Network building and management

    capacity

    ` Inter-organizational coordination systems

    ` Budgeting and resource management

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    ` Modern human resources management

    and performance assessment systems

    ` Change management systems

    ` Mechanisms to protect from political

    interference

    ` Contracting capacity

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    ` Capacity to Manage relations with citizens

    ` Capacity to Develop e-government

    strategies and programmes

    ` Integrity and ethics frameworks

    `Accountability and oversight systems

    ` Protocols for guaranteeing transparency

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    ` Regulatory framework

    ` Result based performance management

    ` Organization-wide plans for administrative

    culture development/change` Mechanisms to elicit citizens satisfaction

    ` Organization-wide assessment of training needs

    and implementation of training plan

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    ` Creation of networks with other organizations,

    nationally or internationally to exchange

    knowledge and innovation

    ` Establishment of mechanisms to promoteinnovation

    ` Leadership development

    ` Organization-wide retreats

    ` Creation of mechanism to share individual skillsand knowledge within the organization

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    ` Leadership/facilitation capacity

    ` Values and culture (e.g. impartiality,

    integrity, service orientation)

    ` Self awareness

    `Ability to innovate

    ` Global vision and contacts

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    ` Technological awareness and ability to

    operate digitally

    ` Respect for diversity

    ` Judgment and responsibility management

    ` Capacity to network and interact with other

    administrators and the citizens, incl. with

    social networks (web 2.0)

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    ` Ability operate flexibly and innovate

    ` Ability to build partnerships with civil society and

    the business sector

    ` Ability to promote and manage citizensengagement in decision making and programme

    implementation

    ` Communication

    ` Ability to deal with complexity` Ability to relate local issues to global ones

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    ` Integration of individual training plans with

    organizational plans

    ` Building of specific individual competencies and

    skills` Building of adaptation skills

    ` Mobility and rotation programmes

    ` Internships

    ` Coaching and mentoring

    ` Establishment of reward systems

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    ` Exposure to citizens feedback

    ` Enrollment in professional associations

    ` Facilitation of peer to peer exchange of knowledge

    and experiences, particularly at the internationallevel