guarantee procedure in. regional office (12) scrap parts warehouse (10) scrap parts testing (5)
TRANSCRIPT
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Guarantee Procedure
In
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Regional Office (12)
Scrap Parts Warehouse (10)
Scrap Parts Testing (5)
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Dea
ler
Outlook Express
Dealer System FacilitiesAuthorization( some parts) from regional office
Astai
www.isaco.ir
IKSA EPC ITA
Authorization( some parts) from Renault pars
Authorization( some parts) from
peugeot
Guarantee Instructions , Guarantee info. ,Technical info. ,Scrap Parts
Specifications , Service Bulletins , Dealers Personnel Info. Search Parts no.
Technical Consultation
Technical Consultation
Unix (off line)
Tel Net (on line)Online Reports
Reception , Invoice , …
http://unix.isaco.irUpdating
Unix(off line)
ORACLE
www.ikco.com
Vehicle Stop
AuthorizationParts Procurement
Parts Special Procurement
(VOR)
Rescue Vehicle SystemRecalls , Repair
Insurance
Car Purchase
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Dealer Regional Offices
•Open Repair Order
•Vehicle Information
•Claim Process –Warranty Codification
•Part References
•Labour Codification
•Defect Codification
•Pre-authorization E-mail
•Send Replaced parts
•Close Ro
(Claims)
Guarantee System
Pre-approval request for repair (If it’s required according to Guarantee Policy)
Guarantee Department
•Capture
•Correction
•Follow-up (Claims and Parts Demand)
Confirmation of doc.
Guarantee Process in Iran Khodro
Financial Department
Payment
Claim
Car Manufacturer (Renault, Peugeot, Suzuki )
Astai
ITA
Pre-approval in special cases when more verification is needed ( ENGINE)
Reading data for Report , Analysis and
claim Procurement Department
ISACO SuppliersClaim
Scrap Parts Warehouse
Reports of Scrap Parts
Send Scrap Parts
IKCOSAPCO
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Guarantee Process in Iran Khodro
Dealer Regional Offices Guarantee
DepartmentFinancial
Department
Completing Repairs
Recording Claim in Dealer System
Keeping and Delivering Guarantee Scrap Parts
Receiving Guarantee Scrap Parts & Sending
Confirmed Reports
Sending Claims via IKCO
Warranty System
Claim Correction in Dealer System
Capturing Claim’s Data
Final control & Approve
Credit RequestsPre validation Payment
Special CasesWork Order OpeningAsking for
Pre-authorizationApproval Approval
Warranty System
Y
N