© Copyright 2008 Gateway TechnoLabs Pvt. Ltd.

Remote Infrastructure Management (RIM)

Services

Service Offerings

• Remote Infrastructure Management –Remote Server Monitoring and Maintenance–Network Monitoring & Maintenance–DBA support–Remote Desktop Management–Patch Management, Asset Tracking &

Management–Remote Backup and DR management

Service: Vision

To become virtual extension of your organization by

efficiently managing your IT Infrastructure and offering you

peace of mind with reduced costs and increased

Productivity through our quality services.

Why RIM – Current Economic Environment

• It is prudent in current times to focus on core business activity

• You aren’t in the business of IT management – IT is an

enabler to your larger ambitions. As a result, you shouldn’t have to develop all layers of the IT discipline – from architecture and implementation, to ongoing monitoring and management.

• Your biggest return comes from having your resources focused on IT innovation –not on 24x7x365 management.

Concerns

• How to ensure– Process (transparency, controls)– Meeting business SLAs– Quality– Ongoing cost transformation– Outsourcing / off-shoring

• Business IT Alignment

– Continuity – support team– Data / information security and protection

What is Needed

We have devised and dedicated our services to cater all requirements of our customers for:– Skill Availability– Risk Mitigation– Consolidation– Proactive Support– Flexibility– Extended-hour Global Delivery for infrastructure

outsourcing

Service: Capabilities

Process consulting, Audits & Reviews

Availability management

Asset management, Patch management

Problem, change & Configuration management

Pro-active monitoring & Incident management

Implementation/Migration support

Network ManagementRouters, Switches, VoIP

devices, Network Links

Security ManagementFirewalls, Intrusion Protection

Systems, VPNs, PKI, AAA

Tools

Data Center ManagementServers, Databases, Middle

Tier Apps, Messaging, Storage

Systems

Desktop ManagementDesktops, Laptops, File & Print

Servers

Well-defined

processes

along

With SLA

driven

Engagement

Service: Tools

› Service price includes cost of

tools

› Flexibility for customization

› Integration with commercial tools

› Extensive reporting › Real time, Historic, Custom› Role based dashboard views› Powerful self service functions

Control is with you….

Remote Monitoring Technical Support Desk

• Network certifications:

CCNA/CCNP• System Certifications:

RHCE, SCSA, SCNA, MCSE,

MCSD• Database certifications:

OCP, OCA, MCDBA• Security Adherence to:

CISSP, CISA, BS7799 auditors• Processes based on:

ITIL, Six Sigma

Best of Breed – Best of Exposure

• Operating System:

Windows, Linux, MAC OSX• Database:

MS-SQL, MySQL, Oracle• Messaging: MS-Exchange, Lotus

Domino• Web / App servers:

Weblogic, Websphere, iPlanet,

Apache, Tomcat, IIS, Coldfusion• Service Tools:

Openview, Unicenter, Remedy, Magic

People

Flexible Engagement Models

• Pricing– Shared Vs Dedicated– Per Device, Per Incident– T&M, Fixed Annuity

• Time– Contract period – Phased engagement

• Scope & Scale

• Contractual

• Engagement governance structure

Why RIM 2009

• Better ROI on IT investments• Right sizing of the resources for increased business

value• Effective and optimized portfolio of third party

contracts• Reduced Total Cost of Ownership (TCO)• Improvisation of Service level Management

Engagement Objectives Redesign processes and operations procedures Perform end-to-end management of their collocation facility remotely from India Manage multiple servers and application instances Support on 24x7x365 basis with stringent SLAs

Activities by Gateway Server O/S Mgmt (MAC OSX) Web Server and Terminal Server management Database ( SQL ) Administration Mail server management Storage and Backup monitoring and management Support for migrations

CASE STUDY: Remote data center managementA Web services company, USA

CASE STUDY: Remote data center managementA Web services company, USA

Benefits to the customer

Streamlined processes

Integrated view of entire IT infrastructure (not possible hitherto)

Measurement of performance of the IT operations made possible for the first

time (through various SLA parameters)

Single point ownership for complete production support of infrastructure

Reduction in operations cost by 40%

Staff redeployed for strategic in-house initiatives

Visibility into capacity bottlenecks and redundancies

• Offshore leveraged model - cost savings around 50 – 60 %

• Pro-active advisory services provides additional benefits of enhanced productivity and increased ROI

• Risk mitigated methodology allows for selective off-shoring in a gradual manner

• Governance structure combines flexibility with control

Gateway… The ideal partner for Remote

Infrastructure Management

Summary

Thank You

Global Presence USAHouston (TX)Irvine (CA)tMalvern (PA)

The NetherlandsZoetermeer

DenmarkAarhus

SwedenStockholm

FinlandEspoo

© Copyright 2008 Gateway TechnoLabs Pvt. Ltd.