groupware: facilitation, cooperation, & collaboration
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Groupware: Facilitation, Cooperation, & Collaboration. Kristin Davis i385q/KMS November 10, 2005. Overview. Groupware terms & concepts Review readings Systems Questions. Groupware terms & concepts. Groupware Collaborative software CSCW-computer supported cooperative work - PowerPoint PPT PresentationTRANSCRIPT
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Groupware: Facilitation, Cooperation,
& Collaboration
Kristin Davis i385q/KMSNovember 10, 2005
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Overview
oGroupware terms & conceptsoReview readingsoSystemsoQuestions
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Groupware terms & concepts
oGroupwareoCollaborative software
oCSCW-computer supported cooperative work
oSocial software
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Groupware breakdown
Same time"synchronous"
Different time"asynchronous"
Same Place"colocated"
voting,presentation support
shared computers
Different Place"distance"
videophones,chat
email, workflow
From Usability First
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Groupware breakdown
oLevels of groupwareoCommunication toolsoConferencing toolsoCollaborative
management tools
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Lotus Softwareo Productivity & Office Suiteso Content managemento Information Integrationo Learning Softwareo Advanced Messagingo Real-time & Team
Collaborationo Design & Constructiono Wireless
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Groove Virtual OfficeManage:
•Workspaces
•Contacts
•Documents
•Calendars
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BSCW: Basic Support for Cooperative Work on the World Wide Web
o BSCW: Basic Support for Cooperative Work (10/95)
o Web based collaboration serviceo Shared Workspaceo Broad but lightweight toolso Storing documents, editingo Events and activity trackingo Multiple access levelso Threaded text-based
conferencing
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What Groupware Functionality do Users Really Use?
o Logfile evaluation 6/99-4/00o 72% read operations
oCreation of informationoModification of informationoSecurity & privacy issues
o Primarily asynchronous communication
o v4.3 features
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BSCW Awareness Maps
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Making Contact: Getting the Group to Communicate with Groupware
o People have trouble getting in touch with one another
o It is hard for people to choose an appropriate communication or groupware channel
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Interaction and Outeraction: Instant Messaging in Action
o Outeraction: communicative process people use to connect with each other and manage communication
o Negotiate availabilityo Maintain a sense of
connectiono Quick questions &
clarificationso Coordination and schedulingo Facilitate media switching
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Messaging and Informality:Will IM Follow in the Footsteps
of Email?
o What happens when IM conversations are automatically saved?
o What happens when email, voicemail are forwarded? Does this change your behavior?
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Examples of groupware
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Questions?
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Referenceso Appelt, W. (2001)
What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.
o Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.
o Ellis, C. , Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences Communications of the ACM, Volume 34 Issue 1 Publisher: ACM Press
o Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press.
o Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press.
o Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email? Proc. INTERACT 2003, 817-820.
o Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.
o Usability First, Retrieved October 23, 2005 , http://www.usabilityfirst.com/groupware/intro.txl