Groupware: Facilitation, Cooperation,

& Collaboration

Kristin Davis i385q/KMSNovember 10, 2005

Overview

oGroupware terms & conceptsoReview readingsoSystemsoQuestions

Groupware terms & concepts

oGroupwareoCollaborative software

oCSCW-computer supported cooperative work

oSocial software

Groupware breakdown

Same time"synchronous"

Different time"asynchronous"

Same Place"colocated"

voting,presentation support

shared computers

Different Place"distance"

videophones,chat

email, workflow

From Usability First

Groupware breakdown

oLevels of groupwareoCommunication toolsoConferencing toolsoCollaborative

management tools

Lotus Softwareo Productivity & Office Suiteso Content managemento Information Integrationo Learning Softwareo Advanced Messagingo Real-time & Team

Collaborationo Design & Constructiono Wireless

Groove Virtual OfficeManage:

•Workspaces

•Contacts

•Documents

•Calendars

BSCW: Basic Support for Cooperative Work on the World Wide Web

o BSCW: Basic Support for Cooperative Work (10/95)

o Web based collaboration serviceo Shared Workspaceo Broad but lightweight toolso Storing documents, editingo Events and activity trackingo Multiple access levelso Threaded text-based

conferencing

What Groupware Functionality do Users Really Use?

o Logfile evaluation 6/99-4/00o 72% read operations

oCreation of informationoModification of informationoSecurity & privacy issues

o Primarily asynchronous communication

o v4.3 features

BSCW Awareness Maps

Making Contact: Getting the Group to Communicate with Groupware

o People have trouble getting in touch with one another

o It is hard for people to choose an appropriate communication or groupware channel

Interaction and Outeraction: Instant Messaging in Action

o Outeraction: communicative process people use to connect with each other and manage communication

o Negotiate availabilityo Maintain a sense of

connectiono Quick questions &

clarificationso Coordination and schedulingo Facilitate media switching

Messaging and Informality:Will IM Follow in the Footsteps

of Email?

o What happens when IM conversations are automatically saved?

o What happens when email, voicemail are forwarded? Does this change your behavior?

Examples of groupware

Questions?

Referenceso Appelt, W. (2001)

What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.

o Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.

o Ellis, C. , Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences  Communications of the ACM,  Volume 34 Issue 1 Publisher: ACM Press

o Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press.

o Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press.

o Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email? Proc. INTERACT 2003, 817-820.

o Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.

o Usability First, Retrieved October 23, 2005 , http://www.usabilityfirst.com/groupware/intro.txl