WelcomeIt’s hard to believe that 20 years have passed since we sat in a silent office with our IATA license and

a pile of tickets ready to be handwritten when (if!) we made our first sale. As with any new adventure there were more than a few hairy, scary moments, but over the years we have learned what works (and just as importantly what doesn’t!), slowly working towards the winning formula that we seem to have in place on this landmark anniversary.

Not surprisingly, the key factor in our success is the people, and we are very fortunate to have assembled a team of some of the very best travel professionals in the industry today. We are extremely grateful to them. With their fantastic attitude and effort, we have built up a clientele of loyal fans, some of who have introduced us to many different companies as their career has progressed.

We are planning celebrations to mark the event and during the year we look forward to thanking you in person. As part of our celebratory thank yous, we are offering "20 prizes for 20 years" through our newsletters this year, the first 5 giveaways of which, start here in this issue. Look out for the fabulous competitions!

With gratitude for the first score and fortitude for the next,

Dominic Joyce - Managing Director

Competition TimeFor your chance to win a pair of tickets and enjoy the luxury of flying Business Class to a far away destination, courtesy of Qatar Airways, simply answer the following 2 questions:

1) Qatar Airways currently flies to Melbourne via Doha. What other Australian city will Qatar Airways fly to from 3rd July 2012?

2) What sort of bar is there in Qatar Airways' new Premium Lounge at Heathrow?

Please email your answers to competition@grosvenortm.co.uk by 30th May 2012, Good Luck!

General terms and conditionsPrize is valid for travel 12 months from the day of the announcement of the winner. UK taxes included. Other taxes at winner’s expense. Terms and conditions apply. Please refer to the prize winner letter for details.

A World of PossibilitiesQatar Airways is one of the world’s fastest growing airlines, offering easy onward connection from its hub in Doha to destinations across the globe including key business routes in the Middle East, Africa, Indian Subcontinent, Australia and the Far East.

The past twelve months have seen the airline introduce 15 new routes to its rapidly expanding destination portfolio. This year will see Qatar Airways introduce several new destinations including Baghdad and Erbil (Iraq), Perth (Australia), Kigali (Rwanda), Mombasa (Kenya) and Gassim (Saudi Arabia).

New Premium Lounge at London Heathrow: Ultimate luxury and 5-star serviceKeen to extend the airline’s award-winning service beyond the signature Premium Terminal in Doha, Qatar Airways has recently launched its new Premium Lounge at London Heathrow. Exclusively for First and Business Class passengers, the lounge is the first for the airline outside its hub in Doha.

With its design resembling a boutique hotel, the new lounge includes a theatre-style Global Brasserie Kitchen, innovative Delicatessen, and elegant Signature Martini Bar. The calming discreet welcome, where Arabian water fountains soothe the senses not only sets the tone, it defines the difference: true 5-star service.

Skytrax Airline of the Year 2011

Qatar Airways was awarded “Airline of the Year 2011” at the annual Skytrax World Airline Awards for its outstanding in-flight product and operational excellence. The airline was chosen as number one by the most important people, its customers.

Qatar Airways, which remains one of a select few carriers with a Skytrax Five Star ranking for service excellence, also won: the “Best Middle East Airline” for the sixth consecutive year and the “Best First Class Lounge” for its Premium Terminal at the carrier’s Doha hub.

To make a booking with Qatar Airways, please contact your Grosvenor Travel Management team 020 7233 9494 reservations@grosvenortm.co.uk

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Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Competition TimeFor your chance to win £50 Selfridges &Co gift card courtesy of Swiss Airlines, please answer the following question:

How many daily flights will SWISS be offering between the UK and Basel from May 2012?

Please email your answers to competition@grosvenortm.co.uk by 30th May 2012, Good Luck!

Competition TimeFor your chance to win a £50 Fortnum & Mason gift voucher, courtesy of Brussels Airlines. Please answer the following question correctly:

What is the legroom in economy class, in the new refurbished Airbus A330 cabin?

Please send you answers to competition@grosvenortm.co.uk by 30th May 2012, Good Luck!

NEW RoUTE Swiss International Air Lines is pleased to announce the launch of a new 12 times weekly non-stop service from London City to Basel starting 21st May 2012.

The new route focuses on the right destinations and the right schedule for customers. By introducing this new direct route from London City to Basel, business travellers will benefit from business friendly schedules, plus also enjoy the recently improvement facilities at London City Airport, making for an even more enjoyable trip.

Benefits from booking SWISS:

• Highest number of frequencies to Switzerland

• one price – all inclusive

• Free transport of ski equipment

• Great airport facilities in Basel

• Miles & More – Europe’s biggest frequent flyer programme

For more information, please contact your Account Director management@grosvenortm.co.uk

The New Product for 2012

Setting the future standard for a superior on board experience Brussels Airlines is in the process of equipping their long haul fleet with full flat beds, ergonomic seats and the latest entertainment technology.

The airline has invested in comfortable flatbed seats in Business Class and generous seating comfort in Economy Class, with innovative design and revolutionary entertainment technology throughout.

Thanks to this new quality product Brussels Airlines are reinforcing their position as one of the top airlines offering the highest level of comfort and quality.

The New Business Class Premium Seat:

• 180 degrees flatbed position, almost 2 metres in length

• Pneumatic cushion technology allows passengers to choose between a soft or hard seat

• Relaxing massage possibilities

• Mood lighting

• Guarantees lots of privacy

The New Economy Class seat

• Ergonomic seat for extra comfort

• Increased legroom to 83cm

• Adjustable headrest in height and width

• Individual touch screens equipped with USB port

Travelling to Africa with Brussels Airlines:As well as major investment in cabin interiors on the Airbus A330 aircraft into Africa, Brussels Airlines has also increased the frequency of flights to Abidjan, Bujumbura, Douala, Yaoundé, Nairobi and Kinshasa.

Travellers can now also take advantage of the City check-in and bag drop in some city offices during the day prior to the evening flight departures. Luggage is then transferred securely to the flight so travellers are then able to enjoy the rest of their day without having to queue and wait around busy African airports.

For further information on all Brussels Airlines services, please contact your Account Director management@grosvenortm.co.uk

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Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

BUSINESS BESPoKE: FLEXIBILITY, BUT NoT FULL PRICE.British Airways are delighted to announce the arrival of

Business Bespoke. Business Bespoke is available on a

wide range of longhaul routes and enables your company

to enjoy the convenience of flexible fares (no advance

purchase, no change fees and no refund fees) together

with the affordability of discounted fares.

Business Bespoke is available on a wide range of British

Airways and British Airways codeshare flights, operated by

British Airways, Qantas and American Airlines.

Please contact your Account Director at Grosvenor

Travel Management; management@grosvenortm.co.uk

to discuss the full terms and conditions, along with the

benefits Business Bespoke can bring to you and your

company.

British Airways plans to resume flights to and from Tripoli from Tuesday, 1 May 2012

The return of services between Heathrow and Tripoli follows a thorough security review in conjunction with

the UK Government and the Libyan authorities.

British Airways will fly to and from Tripoli three times a week, on Tuesdays, Thursdays and Sundays.

More choice to Paris Orly – the addition of an early morning flight

British Airways has introduced an extra service between London Heathrow Terminal 5 and Paris orly,

which means customers can choose from four daily flights between the two airports. The orly flights

complement our existing Heathrow – Charles de Gaulle operation, providing customers with greater

choice and easier access to the centre of Paris

Airberlin Joins Oneworld

Airberlin is the new member to the oneworld alliance. Its arrival has tripled the number of German cities

served by oneworld and offers new destinations in Iceland and Iraq. oneworld's full range of services and

benefits will now be offered by both airlines, including frequent flyer 'earn and burn' and tier status points.

British Airways Gold and Silver Members are now able to use airberlin's lounge facilities.

Austria's NIKI, a member of the airberlin group, also joins oneworld as an affiliate member

British Airways News in Brief

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Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Competition TimeFor your chance to win a nights stay* in a King Deluxe Room with Breakfast for two, at Belgraves, please answer the following question:

Which Piccadilly line stop is the closest to Belgraves?

Please send your answers to competition@grosvenortm.co.uk by 30th May 2012, Good Luck!

Four Seasons Hotel London at Park Lane:New Luxury Experience in MayfairLocated in the heart of Mayfair, Four Seasons Hotel London at Park Lane has 193 rooms including 46 suites all furnished in residential style. The chic interiors soaring in light comprise high style dining in Amaranto Restaurant, Lounge and Bar. The hotel offers, a further 8 private dining and meeting rooms. Above it all, a luxury, rooftop spa crowns the hotel and blends sophisticated pampering with 360 degree views over the treetops and historic cityscape.

Competition TimeFor your chance to win Afternoon Tea for two at the Four Seasons Hotel London at Park Lane, please answer the following question:

How many suites are there at the Four Seasons Hotel London at Park Lane?

Please send your answers to competition@grosvenortm.co.uk by 30th May 2012, Good Luck!

London BeLgravesLuxury & Location The premier transatlantic Thompson Hotel, Belgraves London, is a luxury boutique hotel located in Belgravia. Belgraves blends traditional British hospitality with an American bohemian attitude providing a luxury experience in London. With Knightsbridge being the nearest underground station, Harrods and Sloane Street are literally on this hotel's doorstep. Belgraves features an on-site fitness centre and a bar with outdoor terrace. The stylish restaurant which is decorated with specially commissioned artwork, is Mark Hix's most recent opening and offers a collection of his favourite dishes inspired by his travel from around the world.

* subject to availability

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Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Hotels

Staff News

Prizewinners!

Birthday Celebrations! Some milestone birthdays have recently been celebrated in the Victoria office. Congratulations to Danni on turning 30 and to Caroline and Kerry on becoming even more fabulous at 40!

Congratulations Congratulations to the following lucky winners on their magnificent prizes:

The overnight stay at the Corinthia Hotel London for two was won by Yasemin Yesilyaprak at Pramerica

Champagne Afternoon Tea at The Ritz for two, courtesy of Swiss Air, was won by Katie Rowe at Maple Securities

Business Premier Tickets for two, courtesy of Eurostar, to Paris/Lille/Brussels were won by Elaine Jacobs at Berendsen

Gemma Russell at Brooklyn Brothers won the pair of Alitalia economy tickets to Rome or Milan

Enter our competitions to see your name here next issue!

Liz FrawleyWe are proud to say Liz has been part of the Grosvenor Team since 1994. She is a font of knowledge and a true expert in arranging all aspects of business travel across a broad spectrum of industries.

What is your role at Grosvenor?

I am Joint operations Manager with Kerry. As well as fulfilling my role as a business travel consultant tending to clients needs, I look after a team of reservations consultants and manage the day to day running of the operations side of the office.

What do you enjoy most about working at Grosvenor?

The fact that I have been at Grosvenor Travel over 17 years this years proves it is a lovely place to work. I really enjoy the variety of work I do and the people I work with.

What do you like to do in your spare time?

Although I don't seem to have much spare time, when I do find some I enjoy spending it with my family , socialising , reading and going to Rugby matches when possible! And I do just love to relax with a Barcardi on Friday evenings!

What is you most favourite travel destination and why?

Ireland – I have lots of family there and it is a very beautiful country with lots to see and you always feel very welcome. Closely followed by NYC – It's a great city....lots of shopping!

Kerry FoyKerry Foy has been part of the Grosvenor Team in Victoria for almost 10 years, Kerry has worked in the travel industry for 23 years this year, specialising in providing expert business travel services for the past 12 of those years.

What is your role at Grosvenor?

I am an operations manager which involves looking after team of 10. Dealing with problems, Issues and general running of office from day to day as well as looking after clients travel needs.

What do you enjoy most about working at Grosvenor?

The people I work with, and the different variety of travel requests.

What do you do in your spare time?

Wine tasting and travelling around Europe on my husband’s motorbike!

What is you most favourite travel destination and why?

France - for the people, food, wine and scenery.

Stay Connected: Remember to look out for our regular G Bulletins providing invaluable up to the minute news and information for you and your travellers.

Connecting With.....This issue we are connecting you with Liz Frawley and Kerry Foy : operations Managers at our Victoria office

• C o N N E C T I o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk